Vine House Older Persons Residence

Vanzell Road, Easebourne Lane, Easebourne, Midhurst GU29 9AZ
Submit a Review
Top 20 carehome certificate
10 79 Reviews
  • Vine House Older Persons Residence, Midhurst
Vine House is a small, private, family-run residential home which has enjoyed considerable acclaim and many accolades over 35+ years. They pride themselves on their welcoming and homely atmosphere in addition to their first-rate care.

This special home is located on the outskirts of Midhurst, a small market town, in the heart of the South Downs National Park. A wide selection of shops and amenities are close-by. Their own mobility car assists with longer journeys to appointments, a trip to the beach or there’s a popular bus stop just outside.

Vine House is a traditional, large family home with 14 well-furnished bedrooms; all equipped with Nurse Call, a television, Wi Fi, an Amazon Echo and a telephone facility. Residents are encouraged to bring their own furnishings, memorabilia, pictures and knick-knacks to personalise their own bedroom. Twelve bedrooms have en-suite facilities while the remaining two bedrooms have vanity units (wash basins) and have easy access to adjacent bathrooms.

Well maintained gardens boast several separate patio areas to enjoy the summer sun, the wildlife or just watch the world go by! Many residents love to tend to their own individual raised flower beds or contributing to their fruit and vegetable gardens. A private car park can be found at the rear of the home and there is also ample off-street parking available.

The Vine House staff are noted for being compassionate and caring and pride themselves on always providing a high level of round-the-clock care and support. GPs and health practitioners visit whenever needed while a chiropodist, hairdressers and clergy visit regularly. There are a variety of daily activities, special events, local outings and of course there is always time for a cuppa and a chat!

Friends and family are welcome to visit whenever they wish. To join residents for lunch or afternoon tea or just to pop in and say hello - the doors are always open.

Show Vine House Older Persons Residence on the Map

Care Provided by Vine House Older Persons Residence

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 17 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Andrew Hill
  • Person in charge
  • Christine Lovell (Manager)
  • Admission Criteria
    • Private
    • Ages 65+
  • Room Information
    • Single Rooms (14)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Vine House Older Persons Residence

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,450
    • RESPITE Self-Funded Residential Care £1,300 – £1,500

  • Our bedrooms are bespoke and individual. The bedroom tariff is subject to the size, location, window outlook and attached en-suite facilities.
  • (these prices are only a guideline, please contact Vine House Older Persons Residence to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Always ensure the duty staff are fully aware of your visit.
    Please use the "signing in" book located in the hallway by the front door.


  • Parking

  • The home car park entrance is in Vanzell Road.
    In addition, there is plenty of off road parking in Vanzell Road.


Vine House Older Persons Residence Reviews (79)

Total of 79, showing 21-40
10

Vine House Older Persons Residence has a Review Score of 10 (9.988) out of 10, based on 21 reviews in the last 2 years. Over all time Vine House Older Persons Residence has 79 reviews.

Overall Experience

  • 78
  • 1
  • 0
  • 0
  • 0

Date Published

79
6
15
21
58

Review from Shelley E (Daughter of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beloved mother resided at Vine House Older Persons Residence for seven years after a diagnosis of dementia. During that time, she was cared for with such respect and felt that the carers became her friends. Both she and her three daughters were made to feel like part of a family.
The home is very
small and intimate, it is, above all, homely. It has a beautiful garden overlooking the rolling fields of the South Downs.
There are activities and a garden party in the summer and a Christmas party. The food is freshly cooked each day and is delicious.
Many of the carers have been at the home for years so continuity of care is apparent.
I cannot express how amazing the staff are at Vine House, over the years and our regular visits, we have grown to feel they are friends. No time was more apparent than in the last few months of Mum’s life, when palliative care was excellent, giving Mum and her family so much comfort at a very difficult time. We will never forget this exemplary care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B G (Stepdaughter of Resident) published on 16 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepfather made his own decision to move to Vine House Older Persons Residence as he was struggling to live on his own at his home in Midhurst (he was very independent).
He very quickly settled in at Vine House and made friends easily, helped by the fact it was like home from home (very comfortable,
extremely homely, so friendly and welcoming with excellent food and such lovely, caring staff), he said after a few weeks of just trying it out "this is home now" and he felt comfortable extending his stay, that was very reassuring to hear and that he was happy.
Myself, l can't thank everyone there enough, each and everyone would make me feel welcome when l visited my stepdad and knew who l was and l got to know each of them.
He sadly passed in November last year peacefully and l take comfort in the fact he had such a comfortable stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Craig B (Son of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was fortunate enough to spend his final eighteen months at Vine House Older Persons Residence. Having been originally "discharged to assess" from hospital to a care home near him in London, when it became clear that going back home was not an option, I decided to look for a care home nearer to
me, so I could be in closer contact.
By chance, Vine House was the very first I looked at. Compared to the other three I'd considered, I felt I was listened to more and the needs of my dad were understood the most. Moving him in was painless and he settled very quickly, describing it often as "like El Dorado in here!"
He declined, of course, and in his last couple of months when he was not himself, the staff were kind and patient with him. When he eventually passed, they were equally kind and caring to my family and me, as we dealt with our loss.
I would have no hesitation in recommending Vine House to anyone looking for reliable, considerate and professional care for a loved one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P Y (Son-in-law of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care, food, hygiene and patient dignity was excellent. The only reason for ticking the 'good ratings' was because I didn't have experience of them! I would choose to go there should the need arise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela C (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Vine House after the care home she was in closed. This was a very difficult time for her and the staff were wonderful, making her feel really welcome. Her health was an issue when she moved in and the staff have dealt with it and I am pleased to say there has been a marked improvement.
The staff will always make time for the residents. They have had a barbecue where all the family could go with entertainment laid on and there has been a musician playing one afternoon as well as a speaker, that is just in the two months since Mum has been there. The food is all made fresh in house and she is eating far more than she was eating before. The residents get to choose from a menu what they would like the following day and there is always a good choice. Mum likes her nails painted and one of the nurses has been doing this for her. Myself and all the family are made really welcome when we visit, which has been made easier knowing she is so well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pam K (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very fortunate to have been able to secure a place for Mum at Vine House. I have heard nothing but good reviews from families of previous and current residents. Since Mum has been resident, it has become clear Vine House is also well known in the local area for the care and commitment of all
staff. The staff are all very thoughtful and caring, not only to Mum, but also to myself. They have been a great help in this difficult transition for mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorna S (Daughter of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Vine House for five months now. In that time I have found her care to be excellent. The staff are very friendly and caring, the food looks lovely and it is a real home from home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Z C (Daughter of Resident) published on 9 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to Mum has been amazing. Also, the support provided to myself at a difficult time, has been above and beyond. I would recommend Vine House to anyone and know that all the staff have Mum's best interests at heart.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nina L (Granddaughter of Resident) published on 5 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Vine House are amazing. My gran has only been with them a short while, but has settled in brilliantly. She moved in on her 93rd birthday and the owner arranged a party for her with balloons and a cake. It was a great welcome. The staff are all very sensitive to her needs and have been
instrumental in tackling a repeated UTI. The food is fresh and homemade. The chef is excellent and my gran has started to put on weight. Nothing is too much trouble. The Covid-19 precautions are regularly reviewed and the safety and well-being of the staff and residents are paramount. Placing a relative into a care home/residence is a huge emotional journey for the whole family, but at Vine House, they make it much easier. They are open, honest and knowledgeable. The new manager has lots of experience and is going to be a great asset to the team. Thank you to the owner and the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ben T (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently attended a summer party organised by the staff of Vine House, where my mother is a resident. The staff were kind, helpful and entertaining from start to finish. The chef's hog roast was excellent, I enjoyed the two-man play that was staged, the pet woman did a great job keeping residents
engaged with all manner of guinea pigs and ducks. There was a visit from an ice-cream van and a raffle stuffed full of prizes. I take my hat off to all the staff, not only did they do a great job looking after residents and visitors, but they seemed to be enjoying themselves too. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T J (Daughter of Resident) published on 7 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, friendly staff. Nice environment. Keeping the family informed of any problems with Mum.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue L (Daughter-in-law of Resident) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and facilities are amazing. My mother-in-law was a resident for two and a half years and so enjoyed her time there. The compassion, respect and love shown by all the staff was incredible. A big thank you to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon L (Son of Resident) published on 7 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care and the staff are exceptional. Mum was very happy there for two and a half years

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan Y (Daughter of Resident) published on 2 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum has received in the two and a half years she has been a resident here has been second to none. The staff are absolutely amazing. They care for the residents with love and compassion. Nothing is too much trouble, and the comfort of the residents is their priority at all times. As a family,
we are so pleased that Vine House has been her final home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian D (Son of Resident) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Vine House has become my mum's new home now for more than 2 years, the past 18 months of which have been in the eye of the covid storm. It really has been a home-from-home, where there is an overwhelming sense of one big happy family, inclusive, attentive and empathetic. This doesn't just happen by
chance, it happens because all of the staff care, really care about my mum and indeed each and every one of the residents at Vine House. The covid pandemic presented a whole new challenge to the care home team in keeping themselves and the residents safe from this appalling virus. I am truly grateful to each and every member of staff at Vine House for your attention to detail, your vigilance, your personal sacrifice and I salute your collective brilliance.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise V (Friend of Resident) published on 7 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I just wanted to say how happy and content my dearest friend was when she stayed at Vine house. It wasn't an easy decision to become a resident but needs must etc. Staff friendly and made her feel welcome until the sad end, right down to the handyman! Keep up the good work all!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B D (Resident) assisted by family/friend published on 31 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff vary. Some are excellent and other staff are not quite the same, with lack of attention to details ie clothing etc. However, on the whole, they practice excellent care. They are thoughtful and generous in offering care over and above, especially in difficult times.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lorraine R (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Vine House Older Persons Residence for 5 years. During this time I have found her care to be of an excellent standard. Over the past 18 months, the manager has tirelessly striven to protect the residents and staff during the pandemic. Both my family and I have derived
great reassurance and comfort from this. This is a small care home with an intimate and homely feel and I would have no hesitation in recommending Vine House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrea K (Daughter of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In April 2021, following a fall, we made the very difficult decision to move my mother from family care to a care home. Vine House was personally recommended to me and from the moment that we made contact with the owner and the Manager, any concerns disappeared. When choosing a care home, you can easily
be fooled by fancy furnishing and heavy marketing which isn't Vine House. What it is, is a care home that really cares and provides a homely atmosphere for its residents. The staff are excellent and most have worked at the home for many years which is a testament in itself. They are so kind to my mother and treat her with the dignity and respect she deserves, plus lots of hugs and cuddles which is so heartwarming and not just for show. We have access to Mum every day and there's never a problem regarding timing or duration. The house is spotlessly clean. Thank you to all those who work at Vine House for caring for my mother so well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nick D (Son of Resident) published on 30 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care provided, and is excellent value.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 10.0 (9.988)

Overview of Review Score

The Review Score of 10 (9.988) out of 10 for Vine House Older Persons Residence is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.988 for Vine House Older Persons Residence is calculated as follows: ( (246 Excellents x 5) + (3 Goods x 4) ) ÷ 249 Ratings = 4.988

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Vine House Older Persons Residence is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

No image found

Andrew Hill

Job Title: Registered Provider

Joined: 2013

Andrew has over 30 years of experience in business management and service delivery across a number of highly regulated, high expectation customer service industries.


He has worked alongside his father, Alan Hill (Founder and Provider) at various times since the Home was established 37 years ago. Andrew has led the family business since 2013. Andrew holds several management recognised qualifications and has undertaken mandatory and further social care training. He is well known and respected by other health professionals in West Sussex and further afield.


No image found

Christine Lovell

Job Title: Manager

Joined: 2025

Christine’s appointment as Manager has been very warmly received by all at Vine House.


Chris has a substantial amount of experience of health care settings spanning over 25 years, the past six years of which as a Registered Manager. She prides herself on her hands-on approach, her organisational skills and ability to nurture a good team. Chris’s caring, personable nature and strong care ethos fits Vine House perfectly in ensuring the residents’ come first in everything we do.


Chris relished the opportunity of joining the Vine House team and in doing so, fought of strong competition to make her goal a reality.