Walstead Place Care Home

Scaynes Hill Road, Lindfield, Haywards Heath RH16 2QG
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9.6 125 Reviews
  • Walstead Place Care Home, Haywards Heath
Walstead Place Care Home in Haywards Heath is a magnificent 19th-century country squire’s residence, sensitively converted to provide the highest standard of residential care for up to 43 elderly residents, including trial stays, short stays, convalescent care, and permanent care. for individuals or couples.

The care home is set in its own beautiful gardens of some 2½ acres. Walstead Place dates back to 1852, in the small hamlet of Walstead, within a mile of the picturesque village of Lindfield where there is a post office, bank and many local shops and pubs. The home is conveniently placed in relation to the main line commuter station to London and the main motorway network and with Brighton and the South Coast only 12 miles away.

Walstead Place benefits from a dedicated health and wellbeing co-ordinator who plans a wide range of hobbies, events and activities that can be enjoyed by everyone. Events and activities are based on residents' likes, dislikes and feedback to ensure they are inclusive and remain varied. Dining is an important part of the day to day life at Walstead Place. A qualified chef and their team take great pride in producing varied and appetising menus, providing a nutritious and balanced diet. The cuisine is carefully chosen to meet each resident's nutritional needs.

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Care Provided by Walstead Place Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care

Good to Know

  • Person in charge
  • Jacqueline Ferguson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Walstead Place Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Residential Dementia Care from £1,590
    • RESPITE Self-Funded Residential Care from £1,740
    • RESPITE Self-Funded Residential Dementia Care from £1,740
  • (these prices are only a guideline, please contact Walstead Place Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Walstead Place Care Home Reviews (125)

Total of 125, showing 1-20
9.6

Walstead Place Care Home has a Review Score of 9.6 (9.571) out of 10, based on 41 reviews in the last 2 years. Over all time Walstead Place Care Home has 125 reviews.

Overall Experience

  • 74
  • 42
  • 8
  • 1
  • 0

Date Published

125
10
15
41
84

Review from Moray S (Wife of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is extremely happy here and very relaxed. The staff are amazing not only in the standard of care they give - which is excellent, but in the kindness they give too. The atmosphere in the home is happy. The staff know all their residents very well and share fun and laughter with them as well
as empathy. It is not easy to leave a relative in the care of others but the minute I visited here, I knew it would be exactly right. My son and I feel like part of a big happy family here. Thank you!

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your husband is receiving such great care at Walstead Place and that you and your son feel like part of the family here. I will pass on your kind comments to the whole team.


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Review from S H (Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food very good, staff excellent, patients helpful and friendly.

Reply from Walstead Place, Home Manager at Walstead Place Care Home

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear that you're receiving such great care at Walstead Place. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from Sheila A (Respite Resident) assisted by family/friend published on 10 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to everybody at Walstead Place. So friendly and welcoming, you made my stay very pleasurable. I can't believe how every team member knew my name!

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you so much for taking the time to leave us such a fantastic review, Sheila! We're delighted to hear that you received such wonderful care at Walstead Place. Your kind words truly mean a lot to us, and we'll be sure to pass them on to the entire team.


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Review from A S (Respite Resident) published on 19 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home is well run. Staff are excellent, they work very hard. Residents free to do what they wish, whether to take part in activities or do their own thing. Meals basic but well cooked and tea or coffee offered during the day. As for me they dealt with and resolved my medical problems, so no need to continue
as a resident.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you so much for your review. We're pleased to hear that your stay at Walstead Place was a positive experience. We appreciate your kind words about our team, the care and hospitality we provide it was a pleasure to have you here and we hope you're doing well.


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Review from Dennis S (Brother of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with my brother's care. He has been looked after very well. He has settled really well and is happy. My brother has become popular with the staff and other residents. Thank you to all the staff who care for him, for the amazing work they do.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you so much for taking the time to share your feedback, Dennis, we truly appreciate your kind words about our team and the care we provide. Your brother is an absolute delight and it's wonderful to see him enjoying himself and making friends with residents as well as our team who love his company! It's always rewarding to know that our efforts are making a difference. Your feedback is invaluable to us and the team will be delighted to hear your lovely comments.


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Review from G W (Respite Resident) published on 12 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having broken my ankle and had an operation I came here for a week's respite care. I have been looked after very well by all the people who work here.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for taking the time to leave us a review, G! We're happy to hear that you received such great care at Walstead Place whilst recovering from your surgery. We hope that you're feeling better and will pass on your kind comments to the whole team.


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Review from Joanna S (Daughter of Resident) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has benefitted greatly from her stay at Walstead Place Care Home, following hospital admission.
She has enjoyed the activities, especially the singing and impersonator!
The staff have always been present, helpful and responsive to any questions from her family and have been kind and compassionate
to Mum.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you Joanna for your kind words and recognition of the team at Walstead Place. We're pleased to hear that your mum received such great care and enjoyed the activities, the care and services we deliver to our residents and their loved ones is extremely important to us. Your wonderful comments will be passed on to the team.


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Review from Gareth T (Son of Resident) published on 4 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Broadly a satisfactory experience. The staff were generally attentive. Management was very good at dealing with queries and taking action when needed. Flexibility in arrangements was good. The standard of food could be better. The room was light and airy providing a feel-good factor. Delightful gardens.
The chiropractor and hairdresser both did a great job. On balance, we would consider returning if the need arises.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for taking the time to leave us such a fantastic review, Gareth! We're happy to hear that your father received such great care at Walstead Place and will pass on your kind comments and feedback to the whole team.


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Review from J H (Respite Resident) assisted by family/friend published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very nice, lovely staff, good food, friendly atmosphere, no hesitation in going again.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for your lovely comments, we're happy to hear that you received such great care at Walstead Place. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. Your feedback will be shared with the team.


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Review from C M (Daughter of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad went for a week's respite care. Every time we visited he was cheerful, clean, relaxed and comfortable. I would not have any doubts about him going back for future respite care. By the end of the week he was joking with staff as if he had lived there for months. Everyone was helpful, lots of tea
or coffee on offer, nothing seemed to be any trouble. A very positive experience. If I'm being fussy, there was a wee smell in the corridor outside his room, but his room was fine.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for taking the time to leave us such a fantastic review, C! We're happy to hear that your dad received such great care at Walstead Place and will pass on your comments to the whole team.


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Review from R L (Niece of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are happy overall with the care provided. My aunt particularly enjoys the surrounding gardens and food. I have unfortunately experienced problems with communication in relation to a hospital visit and the setting up of a direct debit to pay for care. Despite this, we are happy with the service and
quality of care.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for taking the time to leave us a review and for your comments about the care and team at Walstead Place. We would be grateful if you could contact us at wecare@ariacare.co.uk so that we can learn more about your experience and continue delivering the very best care and support.


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Review from Pamela T (Respite Resident) assisted by family/friend published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience has been very good. I have no complaints. I liked the friendliness of the staff. I was very well looked after. I would definitely come again, this is my second stay.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for your review, Pamela, it was an absolute pleasure to have you here at Walstead Place and we're so pleased that you enjoyed your time!


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Review from S B (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always appears well turned out, staff have clearly cared for her personal needs. She is increasingly more settled and content despite her level of confusion.
The activities are varied and designed to stimulate engagement with life but also are supported by staff to ensure all residents
who want to can participate irrespective of their physical or mental capacity.
Staff always know where my mother is as soon as I walk through in the door before I even ask! They are fully involved in the personal relationships with their residents.
Food is excellent and plentiful. Monitoring of liquids is carried out routinely.,
The grounds allow for residents to be outside as much as good weather allows and are encouraged to take part in gardening activities such as baskets/planting.
Excellent care all round. My mind is always at peace now.

Reply from Jacqueline Ferguson, Home Manager at Walstead Place Care Home

Thank you so much for your wonderful feedback, it's lovely to see that your mother has settled in and is engaging with all of our activities! We're so happy to hear that your mind is at peace with your mother's care at Walstead Place, our team really appreciates your recognition of all they do and will be delighted to hear your comments.


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Review from Helen T (Daughter of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming, kind and friendly staff. Clean and lovely rooms. The main meals could have been better.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Many thanks for taking the time to leave a review for Walstead Place and for the positive feedback about our home and team. All your feedback has been shared with the home manager and team. We aim to take all feedback on board and continually improve the care and services we offer to our residents and their families.


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Review from Gillian B (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Provided much-needed help at late notice, showed understanding in practical ways, and allowed me to also help myself. Gave a beautiful room with lovely views which was part of healing. Care is the most important part of your work which was excellent. My thanks to you all.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thanks, Gillian for taking the time to leave us a review and for your kind words about the care and team at Walstead Place. Your feedback will be shared with the team.


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Review from Bernice M (Respite Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Respond well and quickly, day and night, to call button for help and always cheerful and going the extra distance. Food varied and tasty. Chose to come here as first choice after previous respite care.

Reply from Home Manager at Walstead Place Care Home

We are delighted to hear you chose to stay at Walstead Place and were happy with your stay. The care and services we deliver, as a team, to our residents and families are extremely important to us. Your feedback will be shared with the team. Thanks once again for such lovely comments.


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Review from J S (Respite Resident) published on 1 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The facilities were adequate and clean when I arrived. As far as I know, maintenance cleaning was done during my stay. Bedlinen was changed during my stay as necessary.
Appliances, TV, and central heating were reliable. Personal attention was very well done. Call out times and repair durations were
reasonable.

Reply from Home Manager at Walstead Place Care Home

Thank you for taking the time to leave us a review following your stay at Walstead Place. We are happy to hear your positive feedback and will pass your kind words to the whole team. Many thanks for your review.


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Review from Anne C (Daughter of Resident) published on 29 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The accommodation is lovely now. Update has made a big difference. As always admin and care staff are all excellent. My mother enjoys her stays and is always made to feel special. The entertainment/activity team are also very kind and humorous and come up with some imaginative themes. It is an all-around
good experience for my mum.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for your review of Walstead Place. We would like to thank you for your words of kindness which are very much appreciated. We are pleased to know your Mum is made to feel special. Individual care of our residents is of upmost importance to us. The team at Walstead Place will be delighted to hear your feedback.


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Review from C G (Cousin of Resident) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a nasty fall and a ten-month stay in hospital, my cousin became a resident at Walstead. Thanks to the very warm welcome from the staff and residents she settled straight away. She loved to join in with activities, especially carpet bowels! I can't express highly enough how caring the staff
are nothing is too much trouble. Sadly almost five years to the day my cousin passed away with two wonderful carers by her side. Walstead is a wonderful place for your loved ones.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you so much for your kind words and recognition of the team at Walstead Place. Your cousin was a joy and a pleasure to look after here for the past five years. We are really sorry for your loss, and we will all miss her, but very much appreciate your review and your comments will be passed on to the team.


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Review from A G (Husband of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife arrived here three weeks ago from the hospital after fracturing her pelvis in two places when she fell in the garden. She could hardly walk when we brought her in, in a wheelchair. Three weeks later she walked out with just a little help from her frame. This is all the result of good respite
care and encouragement from the staff to get her up and walking. Thank you all very much.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for your review and positive comments regarding Walstead Place and the team who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Walstead Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Walstead Place Care Home is calculated as follows: ( (296 Excellents x 5) + (174 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 487 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Walstead Place Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Jaquie

Jaquie Ferguson

Job Title: Home Manager

Joined: 2001

Jacquie’s primary responsibilities are to provide quality care to all clients, oversee and maintain the smooth running of the business on a day to day basis, maintain standards in accordance with the regulations, and also ensure that the home is optimally marketed.


She enjoys the daily contact with the residents, their families and all the staff. She also enjoys ensuring that the home is able to provide the appropriate care to all clients while maintaining their independence, privacy and the right to choose.


Jacquie has vast experience in the care of the elderly. She is a registered nurse with over 25 years experience, mainly in elderly care, having worked in nursing homes as an RN and eventually a Home Manager, and further went on to work as operations/area manager for a large healthcare company. She came back to the role of Home Manager as she missed the role and working in a care home.


She achieved her Registered Managers Award in 2001. Jacquie is passionate about person centred care and believes in using an individual’s life history when planning their care. As a manager she is passionate about dementia care and has completed a leadership course on this subject.
She has achieved many things in her life but her greatest achievement, and what she is most proud of, is having three great children and seeing them through school and into good careers.


Sarah

Sarah Walker

Job Title: Deputy Home Manager

I have been part of the Walstead team for 25 years and find job satisfaction in seeing my residents happy and living a full and active life. If I can do one thing each day that makes a difference to my residents’ wellbeing, I feel I have done a good job.


Erin

Erin Street

Job Title: Administrator

I love my job here because I get the opportunity to interact with the residents, as well as keeping the administration of the home running smoothly. I have worked in the care sector most of my adult life and this role gives me the best of both worlds.


Frequently Asked Questions about Walstead Place Care Home

What types of Care is Walstead Place Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Walstead Place Care Home provide?

Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Walstead Place Care Home have?

There are 37 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Walstead Place Care Home?

Own Furniture if required, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Walstead Place Care Home to the centre of Haywards Heath?

1.5 mile(s) as the crow flies, distance by road may be significantly further.