Walstead Place Care Home

Scaynes Hill Road, Lindfield, Haywards Heath RH16 2QG
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9.6 125 Reviews
  • Walstead Place Care Home, Haywards Heath
Walstead Place Care Home in Haywards Heath is a magnificent 19th-century country squire’s residence, sensitively converted to provide the highest standard of residential care for up to 43 elderly residents, including trial stays, short stays, convalescent care, and permanent care. for individuals or couples.

The care home is set in its own beautiful gardens of some 2½ acres. Walstead Place dates back to 1852, in the small hamlet of Walstead, within a mile of the picturesque village of Lindfield where there is a post office, bank and many local shops and pubs. The home is conveniently placed in relation to the main line commuter station to London and the main motorway network and with Brighton and the South Coast only 12 miles away.

Walstead Place benefits from a dedicated health and wellbeing co-ordinator who plans a wide range of hobbies, events and activities that can be enjoyed by everyone. Events and activities are based on residents' likes, dislikes and feedback to ensure they are inclusive and remain varied. Dining is an important part of the day to day life at Walstead Place. A qualified chef and their team take great pride in producing varied and appetising menus, providing a nutritious and balanced diet. The cuisine is carefully chosen to meet each resident's nutritional needs.

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Care Provided by Walstead Place Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care

Good to Know

  • Person in charge
  • Jacqueline Ferguson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Walstead Place Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Residential Dementia Care from £1,590
    • RESPITE Self-Funded Residential Care from £1,740
    • RESPITE Self-Funded Residential Dementia Care from £1,740
  • (these prices are only a guideline, please contact Walstead Place Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Walstead Place Care Home Reviews (125)

Total of 125, showing 21-40
9.6

Walstead Place Care Home has a Review Score of 9.6 (9.571) out of 10, based on 41 reviews in the last 2 years. Over all time Walstead Place Care Home has 125 reviews.

Overall Experience

  • 74
  • 42
  • 8
  • 1
  • 0

Date Published

125
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15
41
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Review from Jacqui S (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first enquiry to Mum's arrival, the team at Walstead Place have been kind, patient and supportive. Mum received such a warm welcome for her respite stay and is loving the newly refurbished bedroom.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you Jacqui for taking the time to leave us a review and for your lovely comments about the team at Walstead Place. It is wonderful to hear she is enjoying her respite stay and the newly refurbished bedroom. Your feedback will be shared with the team.


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Review from David H (Next of Kin) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Walstead Place Care Home is second to none. My sister has never looked better, due to the magnificent care by the cheerful staff.
I will always be grateful to all the guidance and management and, ultimately, her safekeeping and it's good to know that when I leave, she is 100% safe, so I would recommend
this lovely care home to anyone.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for taking the time to leave us a review and for your wonderful comments about our home, team, and care that your sister is receiving. Your feedback will be shared with the team.


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Review from L F (Grandson of Resident) published on 31 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Walstead Place are always catering to those with different needs. They are a friendly team, full of joy. Despite all odds, they always manage to make sure that each resident is well looked after. Wonderful team!

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for taking the time to leave us a review and for your wonderful comments and recognition of the team at Walstead Place. Your feedback will be shared with the team.


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Review from T P (Granddaughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Walstead Place is a fun and friendly care home, full of joy and compassion for family and their loved ones. The staff are lovely and go to far lengths to provide for the residents.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for taking the time to leave us a review and for your lovely comments about our home and team. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from C W (Wife of Resident) published on 18 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent nine days at Walstead Place on respite, to allow me some time off from caring for him. He has Vascular Dementia so did not tell me much of his experience as could not remember. The first impression I got from delivering and collecting him, visits made by our daughter while I was away
and phone calls made was that this is a well-run home, the staff are friendly and caring and his every need was met. We will be returning.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for taking the time to leave us a review and we are pleased to read your lovely comments about our home, team and the care your husband received. We look forward to welcoming him back. Your feedback will be shared with the team.


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Review from N S (Respite Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came for a week's respite care after a cancer operation (a mastectomy). Walstead Place is very near home. A friend had had a longer stay over Christmas and recommended it and my mother was here twenty years ago! Was accommodated in a very similar room opening on the garden so I had a good idea of
what to expect. The staff were, without exception, cheerful and caring and the midday meal very good. I'm altogether very satisfied with my stay and have no complaints.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for taking the time to leave us a review, we are pleased to read that you were satisfied with your stay and that the team supported you following your operation. Your comments will be shared with the whole team.


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Review from M G (Friend of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a close friend of the family and have been for many years. I have visited the care home a few times and each time I have been greeted by such friendly staff who always make me feel welcome. It has a very friendly atmosphere and feels like a happy family. The care home always looks clean and fresh
and has lovely smells coming from the kitchen. Each time I visit my friend she says how she gets cared for so well and whatever she needs they will get!

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for your lovely comments about the care your friend is receiving and we are pleased you enjoy your visits to the home. Your feedback will be shared with the team.


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Review from D H (Son of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother considers the staff are very kind and will help whenever it's needed. The home organises many activities and these are well received by a large majority of the residents. Although the building has a dated appearance it has a very warm and friendly environment in which to live.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for your kind words and recognition of the team at Walstead Place. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from J F (Friend of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

For many years I have known my friend and when she came into the care home I thought I was going to miss her but since she has been a resident living at Walstead I have visited her often and we have had such fun together. The activities are fantastic, the food is amazing. The staff and management are
so welcoming.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for your wonderful comments about the home and team at Walstead Place. We are pleased you are enjoying coming to visit, spending time with your friend and having fun getting involved in the activities. Your comments have been passed on to the team who will be delighted to hear your feedback.


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Review from J G (Grandson of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather stayed at Walstead Place and the management was very helpful when I needed advice on my grandfather. They gave me a lot of information. The staff were always friendly and always made sure my grandfather looked presentable and regularly gave him a shave. My grandfather was always smiling
and enjoyed his stay and would like to come back in the future.

Reply from Home Manager, Home Manager at Walstead Place Care Home

We are so pleased to read your wonderful comments about the care your grandfather received and that he enjoyed his stay with us and we look forward to welcoming him back in the future. Your feedback has been shared with the team.


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Review from Kay P (Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here at Walstead Place Care Home now for six years and five months. During this time the staff have been wonderful and supported me despite experiencing difficult times coping with a diagnosis of Bipolar. I have maintained being in remission here despite difficult times.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you Kay for taking the time to leave a review for Walstead Place and we are pleased to read your lovely comments about the care and support you have received from the team. Your feedback will be passed on to the team.


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Review from Doreen W (Wife of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband came in for respite with a view to permanent residency. The staff were very caring. They made him very comfortable. The food was good and varied and they encouraged him to eat when he didn't feel like it. The staff made every effort to keep him mobile. The room and surroundings were pleasant.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you Doreen for taking the time to leave us a review and we are pleased to read your lovely comments about the care your husband received. Your comments have been passed on to the team who will be delighted to hear your feedback.


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Review from J L (Resident) assisted by family/friend published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The overall experience of my 3 weeks of respite care has been very good. The staff have been excellent to myself and my family (visitors). Activities were excellent and the meals very good. The room was comfortable with a nice outlook and en-suite. Facilities I have felt very safe. My only concern was
that no one checked that I was taking my medication (brought from home), although I am capable of doing that myself (which I did) and the staff may well have been aware of that (as discussed with my son).

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for taking the time to leave us a review and we are pleased to hear you enjoyed your respite stay at Walstead Place, including your room, activities and food. All your comments have been passed on to the team.


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Review from G O (Wife of Resident) published on 20 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely, friendly place.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Many thanks for your positive review. Your feedback has been passed on to the team who will be delighted to read your comments.


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Review from M D (Wife of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

It was reassuring to know that my husband was safe and comfortable and being well cared for in my week's absence. Thank you.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Many thanks for your positive review. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from Gillian W (Daughter of Resident) published on 27 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Walstead Place for five years. The care and attention she has received has been exemplary. The staff are efficient and well trained and also very caring, not just to the residents but to the relatives too. The food is good and weekday activities (my mum's particular favourite)
are outstanding. The staff are a friendly, happy crew with the tone being set by management.

Reply from Home Manager, Home Manager at Walstead Place Care Home

We are so pleased to read your wonderful comments about the care your mother receives, Gillian; the team were thrilled with your feedback, especially about the activities, as we strive for person-centred care for all our lovely residents.


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Review from Helen O (Daughter of Resident) published on 26 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just dropped my dad back from a day out and the staff welcome him back like he is one of the family.
The team of carers are so friendly and really care about what he has done.
It is lovely to see my dad laughing and smiling and remembering so much more. This is all thanks to the interactions that
he is having with the team at Walstead and the fact that he is sleeping and eating so well.
This month I was really pleased with the clocks changing to be able to get to the care home in time to take him out for a walk after supper.
Thank you so much for all you do, it is great to visit him and see him so happy.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for taking the time to leave us such a fantastic review, Helen! We're happy to hear that your dad is receiving such great care at Walstead Place, he is certainly part of the family here. I will pass on your kind comments to the whole team.


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Review from Matt W (Son of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Walstead has a wonderfully positive atmosphere, with much laughter between staff and residents. Carers are happy to help and show great warmth and empathy to everyone's needs. The feel is very engaging and the staff are friendly and engaging.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for your warm words, Matt. Lovely to hear that you find the atmosphere at Walstead Place to be positive and filled with laughter between staff and residents. We certainly like it that way and take pride in providing a welcoming and engaging environment for our residents. We will make sure to share your comments with our team as they will be thrilled to know that their efforts are appreciated. Once again, thank you for your kind words.


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Review from Amanda M (Daughter of Resident) published on 20 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone and I mean everyone is fantastic and really care about making the residents feel like they are at home. The support my mum has been given is exceptional as is the support and advice I have received.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for your kind words, Amanda. We are thrilled to hear that Walstead Place has provided exceptional support and care to both you and your mother. Our goal is to make our residents feel like they are at home, and we are glad that we have been able to achieve that for your family. Thank you once again for your lovely feedback and for choosing us to be a part of your loved one's journey. I will pass on your feedback to everyone!


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Review from Jackie W (Daughter of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent afternoon tea party at Walstead Place. The 40's, 50's and 60's singer did a wonderful job of entertaining all the residents. The staff and residents all joined in the singing and some dancing! Great fun all around, thank you.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you so much for taking the time to leave such a lovely review. It's always wonderful to see our residents and colleagues come together to enjoy events like this, and we're glad to hear that everyone had a great time singing and even dancing! We strive to provide a warm, welcoming atmosphere where residents can feel comfortable and engaged, and your kind words are a great encouragement for us. Thank you again for your kind words and we hope to see you again soon for more fun-filled events and activities. Your feedback will be passed on to the team.


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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Walstead Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Walstead Place Care Home is calculated as follows: ( (296 Excellents x 5) + (174 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 487 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Walstead Place Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (3)

Jaquie

Jaquie Ferguson

Job Title: Home Manager

Joined: 2001

Jacquie’s primary responsibilities are to provide quality care to all clients, oversee and maintain the smooth running of the business on a day to day basis, maintain standards in accordance with the regulations, and also ensure that the home is optimally marketed.


She enjoys the daily contact with the residents, their families and all the staff. She also enjoys ensuring that the home is able to provide the appropriate care to all clients while maintaining their independence, privacy and the right to choose.


Jacquie has vast experience in the care of the elderly. She is a registered nurse with over 25 years experience, mainly in elderly care, having worked in nursing homes as an RN and eventually a Home Manager, and further went on to work as operations/area manager for a large healthcare company. She came back to the role of Home Manager as she missed the role and working in a care home.


She achieved her Registered Managers Award in 2001. Jacquie is passionate about person centred care and believes in using an individual’s life history when planning their care. As a manager she is passionate about dementia care and has completed a leadership course on this subject.
She has achieved many things in her life but her greatest achievement, and what she is most proud of, is having three great children and seeing them through school and into good careers.


Sarah

Sarah Walker

Job Title: Deputy Home Manager

I have been part of the Walstead team for 25 years and find job satisfaction in seeing my residents happy and living a full and active life. If I can do one thing each day that makes a difference to my residents’ wellbeing, I feel I have done a good job.


Erin

Erin Street

Job Title: Administrator

I love my job here because I get the opportunity to interact with the residents, as well as keeping the administration of the home running smoothly. I have worked in the care sector most of my adult life and this role gives me the best of both worlds.