Walstead Place Care Home

Scaynes Hill Road, Lindfield, Haywards Heath RH16 2QG
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9.6 125 Reviews
  • Walstead Place Care Home, Haywards Heath
Walstead Place Care Home in Haywards Heath is a magnificent 19th-century country squire’s residence, sensitively converted to provide the highest standard of residential care for up to 43 elderly residents, including trial stays, short stays, convalescent care, and permanent care. for individuals or couples.

The care home is set in its own beautiful gardens of some 2½ acres. Walstead Place dates back to 1852, in the small hamlet of Walstead, within a mile of the picturesque village of Lindfield where there is a post office, bank and many local shops and pubs. The home is conveniently placed in relation to the main line commuter station to London and the main motorway network and with Brighton and the South Coast only 12 miles away.

Walstead Place benefits from a dedicated health and wellbeing co-ordinator who plans a wide range of hobbies, events and activities that can be enjoyed by everyone. Events and activities are based on residents' likes, dislikes and feedback to ensure they are inclusive and remain varied. Dining is an important part of the day to day life at Walstead Place. A qualified chef and their team take great pride in producing varied and appetising menus, providing a nutritious and balanced diet. The cuisine is carefully chosen to meet each resident's nutritional needs.

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Care Provided by Walstead Place Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care

Good to Know

  • Person in charge
  • Jacqueline Ferguson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Walstead Place Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Residential Dementia Care from £1,590
    • RESPITE Self-Funded Residential Care from £1,740
    • RESPITE Self-Funded Residential Dementia Care from £1,740
  • (these prices are only a guideline, please contact Walstead Place Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Walstead Place Care Home Reviews (125)

Total of 125, showing 41-60
9.6

Walstead Place Care Home has a Review Score of 9.6 (9.571) out of 10, based on 41 reviews in the last 2 years. Over all time Walstead Place Care Home has 125 reviews.

Overall Experience

  • 74
  • 42
  • 8
  • 1
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Date Published

125
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15
41
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Review from Thomas J (Resident) published on 27 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the home to be very comfortable with very helpful staff serving nutritious food at meal times etc.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for taking the time to share your positive experience at our care home, Thomas. We are thrilled to hear that you find our home comfortable and that our staff are providing a helpful service. Our team takes pride in providing nutritious and satisfying meals to our residents, and we are delighted that this is being appreciated. It is wonderful to have you as part of our community, and we look forward to continuing to provide the highest quality of care.


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Review from D C (Respite Resident) published on 2 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I stayed for ten days but am afraid I was disappointed. I booked for two weeks but stayed for ten days. I wanted rehab for two weeks but found the rehab was not what I expected. I was charged for two weeks although I stayed for ten days as the experience was not at all suitable as I was led to be expected.
I think the charges were too much for only ten days. The staff were excellent, and very caring, hoping to hear from you.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for your feedback. We are pleased to hear that you are happy with the team at Walstead Place. We are always looking to learn and improve the services we offer and I would be happy to arrange a time to speak with you directly.


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Review from Peter M (Son of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Walstead Place for nearly five years and she feels secure and happy due to the kindness and professionalism of the management and staff and the friends she has made in her time there.
The staff coped extremely well during the very difficult period of the pandemic and
despite having to wear face coverings all day and dealing with relatives' concerns, they remained positive and in good humour, doing their best to carry on as normal.
Although not like the Ritz, Walstead is homely rather than clinical and Mum regards it as her stately home.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for sharing your positive experience with Walstead Place, Peter. It's great to hear that your Mum has felt secure and happy during her five-year residency with us at her stately home. It is also wonderful and heart-warming to hear that Walstead Place has a homely feel for you and your Mum. Thank you again for taking the time to share your experience. I have passed on your kind words to the team.


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Review from Mark T (Son of Resident) published on 20 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had enjoyed several stays at Walstead Place, until her sudden passing in December 2022. She was looked after right up to the end with one of the carers present at the moment of passing. She even had a warm cup of tea at the side of her bed.

Reply from Home Manager, Home Manager at Walstead Place Care Home

We are so sorry to hear about your mother's passing, Mark, and want to extend our deepest condolences to you and your family. It is truly heart-warming to hear that she was well taken care of by our staff. At Walstead Place, the care and well-being of our residents is of the utmost importance to us, and we strive to provide a comfortable and supportive environment for everyone. It means a lot to us that your mother had a joyful experience, and we are honoured to have been able to be a part of her life. Your comments have been passed on to the team.


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Review from S P (Resident) published on 10 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I found the staff very welcoming and helpful.
The room is comfortable but the bed making poor.
Breakfast poor, especially porridge. Other meals satisfactory.
Activities well led.

Reply from Home Manager at Walstead Place Care Home

Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care. I have passed on your feedback to the team, and they will use your feedback to continue to improve the services we provide.


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Review from W M (Brother of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father was a resident at Walstead Place several years ago and his treatment was exemplary.
Unfortunately, my sister has developed a mixed dementia and is now coming towards the end of a 6 week's respite stay at Walstead Place having begun to struggle in her own home. I am delighted to say that
standards remain very high at Walstead Place. She has been treated with the utmost care and respect, and without a doubt, she has flourished during her stay. She has gained weight, become far less anxious and is no longer socially withdrawn - she has been actively participating in home activities. She looks 10 years younger!


A sincere thanks to all staff at Walstead Place, this is a Care home with a capital "C".


Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for your kind words and recognition of the team at Walstead Place. We are so pleased to read your wonderful comments about the care your father received and your sister now receives with us. The team join me in thanking you for your positive comments.


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Review from Francis W (Respite Resident) published on 23 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy here, staff very kind.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for your review and lovely comments, Francis. Our staff who work hard to deliver high standards of quality care at all times. The team join me in thanking you for your positive comments.


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Review from J P (Resident) published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring people. I felt at home straight away with the staff. Food very well presented and willing to help with any problems.

Reply from Home Manager at Walstead Place Care Home

Thank you for your lovely comments about Walstead Place, the team are thrilled to hear this feedback. We're happy to hear that you are receiving such great care here as we strive for person-centred care for all of our residents.


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Review from Linda B (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed respite at short notice for my 86-year-old mother after a fall. They went out of their way to accommodate her. The staff were brilliant, nothing was too much trouble, they have an open door policy which makes life much easier. I would not hesitate to use them again.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you, Linda, for your review, we are so pleased to read your comments about the respite stay your mother had at the home. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from P L (Resident) published on 4 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoy my life here at Walstead Place Care Home.

Reply from Home Manager at Walstead Place Care Home

Thank you very much for your kind words. Nothing will stop us from delivering outstanding care for our residents at Walstead Place. The team join me in thanking you for your positive comments.


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Review from M P (Son of Resident) published on 21 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother very much enjoyed her stay and I was confident she was well cared for.

Reply from Home Manager at Walstead Place Care Home

On behalf of the Walstead Place team, we would like to thank you for your wonderful feedback about your mum’s stay. Thank you again for your review.


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Review from J P (Daughter of Resident) published on 20 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The most important aspect of Walstead Place Care Home is, for me, highly satisfactory and that is that our dad is happy there, well cared for and treated with respect. The motivation and jollity of the care and support team are a joy to witness. Thank you for doing all you can to make Dad's end-of-life
days comfortable.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Many thanks for your positive review, our staff at Walstead Place are highly motivated to deliver person-centred care. Your wonderful comments have been passed on to the team who will be delighted to hear your feedback.


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Review from Shani D (Niece of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Beautiful home, staff are very friendly and make the service users feel at home. Walstead Place does not feel like a care home, it feels just like a home should be - warm, welcoming and clean. I would not hesitate in recommending this home.

Reply from Home Manager at Walstead Place Care Home

We would like to thank you for your words of kindness which are very much appreciated. All comments will be passed on to the team - they will love hearing that their home feels warm, welcoming and clean. Thank you again for the review.


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Review from Maureen T (Resident) assisted by family/friend published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant stay.

Reply from Home Manager, Home Manager at Walstead Place Care Home

On behalf of the Walstead Place team, we would like to thank you for your great feedback. Thank you again for your review.


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Review from C L (Son of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum received very good care during her four-and-a-half-year stay at Walstead Place Care Home. The care staff were very caring and supportive of the family.

Reply from Home Manager, Home Manager at Walstead Place Care Home

We are so pleased to read your wonderful comments about the care your mum received; I will pass your feedback on to the team at Walstead Place.


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Review from Lynn W (Respite Resident) assisted by family/friend published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My respite visit was a facility I required at the time and served my needs. I would not hesitate to return in future should I need more care.

Reply from Home Manager at Walstead Place Care Home

I am pleased your respite stay met your needs and look forward to welcoming you again should you need it. Thank you for your review.


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Review from Jonathan B (Son of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Everything was okay apart from the toilet, which was far too high.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for your review. Your feedback will be passed on to the team.


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Review from S S (Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff, without exception, are so kind and caring. Nothing was too much trouble. The programme of activities was well thought out and delivered and completely inclusive.

Reply from Home Manager at Walstead Place Care Home

We would like to thank you for your words of kindness which are very much appreciated. We try to make our activities interesting and inclusive for all our residents. All comments will be passed on to the team and thank you again for the review.


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Review from Jill F (Daughter of Resident) published on 25 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been made to feel so welcome. Every time I visit she tells me how kind all the staff are. She thinks the food is excellent and the house is very homely. We cannot thank everyone enough for helping us in our hour of need.

Reply from Home Manager, Home Manager at Walstead Place Care Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mother is receiving such great care at Walstead Place and will pass on your kind comments to the whole team.


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Review from Margaret T (Friend of Resident) published on 8 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Walstead to anyone looking for a care home. Walstead is very clean, serves good food and have the most wonderful and caring staff who look after them and entertain them.

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Walstead Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Walstead Place Care Home is calculated as follows: ( (296 Excellents x 5) + (174 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 487 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Walstead Place Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (3)

Jaquie

Jaquie Ferguson

Job Title: Home Manager

Joined: 2001

Jacquie’s primary responsibilities are to provide quality care to all clients, oversee and maintain the smooth running of the business on a day to day basis, maintain standards in accordance with the regulations, and also ensure that the home is optimally marketed.


She enjoys the daily contact with the residents, their families and all the staff. She also enjoys ensuring that the home is able to provide the appropriate care to all clients while maintaining their independence, privacy and the right to choose.


Jacquie has vast experience in the care of the elderly. She is a registered nurse with over 25 years experience, mainly in elderly care, having worked in nursing homes as an RN and eventually a Home Manager, and further went on to work as operations/area manager for a large healthcare company. She came back to the role of Home Manager as she missed the role and working in a care home.


She achieved her Registered Managers Award in 2001. Jacquie is passionate about person centred care and believes in using an individual’s life history when planning their care. As a manager she is passionate about dementia care and has completed a leadership course on this subject.
She has achieved many things in her life but her greatest achievement, and what she is most proud of, is having three great children and seeing them through school and into good careers.


Sarah

Sarah Walker

Job Title: Deputy Home Manager

I have been part of the Walstead team for 25 years and find job satisfaction in seeing my residents happy and living a full and active life. If I can do one thing each day that makes a difference to my residents’ wellbeing, I feel I have done a good job.


Erin

Erin Street

Job Title: Administrator

I love my job here because I get the opportunity to interact with the residents, as well as keeping the administration of the home running smoothly. I have worked in the care sector most of my adult life and this role gives me the best of both worlds.