Walstead Place Care Home

Scaynes Hill Road, Lindfield, Haywards Heath RH16 2QG
Submit a Review
9.6 125 Reviews
  • Walstead Place Care Home, Haywards Heath
Walstead Place Care Home in Haywards Heath is a magnificent 19th-century country squire’s residence, sensitively converted to provide the highest standard of residential care for up to 43 elderly residents, including trial stays, short stays, convalescent care, and permanent care. for individuals or couples.

The care home is set in its own beautiful gardens of some 2½ acres. Walstead Place dates back to 1852, in the small hamlet of Walstead, within a mile of the picturesque village of Lindfield where there is a post office, bank and many local shops and pubs. The home is conveniently placed in relation to the main line commuter station to London and the main motorway network and with Brighton and the South Coast only 12 miles away.

Walstead Place benefits from a dedicated health and wellbeing co-ordinator who plans a wide range of hobbies, events and activities that can be enjoyed by everyone. Events and activities are based on residents' likes, dislikes and feedback to ensure they are inclusive and remain varied. Dining is an important part of the day to day life at Walstead Place. A qualified chef and their team take great pride in producing varied and appetising menus, providing a nutritious and balanced diet. The cuisine is carefully chosen to meet each resident's nutritional needs.

Show Walstead Place Care Home on the Map

Care Provided by Walstead Place Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care

Good to Know

  • Person in charge
  • Jacqueline Ferguson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Walstead Place Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Residential Dementia Care from £1,590
    • RESPITE Self-Funded Residential Care from £1,740
    • RESPITE Self-Funded Residential Dementia Care from £1,740
  • (these prices are only a guideline, please contact Walstead Place Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Walstead Place Care Home Reviews (125)

Total of 125, showing 61-80
9.6

Walstead Place Care Home has a Review Score of 9.6 (9.571) out of 10, based on 41 reviews in the last 2 years. Over all time Walstead Place Care Home has 125 reviews.

Overall Experience

  • 74
  • 42
  • 8
  • 1
  • 0

Date Published

125
10
15
41
84

Review from Melanie S (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Walstead Place for respite care following an illness. She was very weak when she arrived and after just the first week the difference was very evident. She has told me she loves the food, it is amazing and the staff are wonderful. She has been there over Christmas which has been very
reassuring for the family as everyone has been very kind, caring and supportive to her. I would highly recommend Walstead Place whether that's for respite or long term care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from F D (Daughter of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for only three weeks but received the kindest, most compassionate care from the staff at Walstead Place. She could not have had more attentive staff from the management team, carers, cleaners and housekeeping staff. As a family, we felt so beautifully cared for ourselves during
every visit, telephone call and enquiry about Mum. It was truly a home from home during the last few weeks of her life's long journey. Thank you to all who knew her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P G (Husband of Resident) published on 2 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife attended Walstead Place for a seven-day respite. She was very happy there, felt safe and thoroughly enjoyed her stay. The entire staff were very kind and approachable during her stay.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny D (Daughter of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff at Walstead Place enough. Mum was in the home for 3 weeks, she received very good care all done with love during those weeks. She was clean, comfortable and kept safe. She sadly died there and this was handled with love, care and support to her children and grandchildren. This
has continued after her death.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Steven B (Respite Resident) assisted by family/friend published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy time. The staff were lovely, will come again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally L (Daughter of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed for a week in Walstead Place after a spell in hospital to recover and gain confidence to return home. She and I found the care that she received exemplary. All the staff, without exception, were so very kind to her and they were all so friendly. I noticed, when visiting, that the residents
were treated with respect and kindness. The home was very cosy and welcoming.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Niece of Resident) published on 1 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old aunt became a resident at Walstead Place Care Home after a short period of respite there. At home she was isolated and becoming more withdrawn, she had carers but her care needs had become greater than what they could provide. Since being at Walstead she has once again become the aunt
I knew and has flourished with the stimulation, on hand care and good food provided. Last Sunday she became acutely unwell and it was through the prompt action of the staff managing the situation very well that the outcome was a positive one. My aunt was taken to hospital for treatment, but all the way through this episode Walstead have kept me informed as to what news they had. Thankfully, my aunt is now back 'home' at Walstead and many of the guilt feelings I might have had about her not ending her days in her own home have been assuaged by the fact she is so well cared for and happy at Walstead.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen P (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Seems fine although mother is sad and grieving for her husband.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S G (Wife of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had two weeks respite and seemed content and found the food and care excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Husband of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife is well cared for and when problems (falls etc) happen we are kept informed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K R (Daughter of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was very poorly when he came to the home from the hospital after a fall at home. He has various health problems and had lost a lot of weight and become very fragile. He received a huge welcome when he arrived at Walstead Place, and the staff couldn't have been more caring and showed more empathy.
He has come on leaps and bounds since being here, has gained back his appetite and started walking again.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tricia L (Daughter of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff. Good communication with staff on any matter.
Regular reviews take place. All staff are caring and helpful. Mum is very happy in this home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M M (Son of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

in these difficult times, I cannot think how Walstead Place management and staff could have done any better caring for my mother. Both the physical care (food/medicine etc) and mental care (staff chats and activities) are as good as we dare to hope for. And, importantly, I know my mother would say exactly
the same. Just look forward to being able to take her out from Tuesday.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diana C (Daughter of Resident) published on 20 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for the residents is excellent. Carers are kind and helpful - especially with my mother who has dementia.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alastair J (Son of Resident) published on 14 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely caring staff who do everything they can to make Mum's stay as nice as it can be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Penny C (Respite Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Coming here for respite has exceeded all my expectations! I have a lovely en-suite room downstairs, with views of the garden. The staff are so kind and caring. Meals are first-class - delicious! Every need I may have is catered for, I am so pleased that I am here for 3 weeks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen F (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Whilst there are some lovely staff at Walstead Place - this was marred by the attitude of the manager, so I moved Mum out. I was also disappointed that Mum was placed in a room not suitable for her needs. Having to go down in a stairlift to shower meant she had two showers in three months. The day she
moved in (at 11 am) - I called three times for her to be updated. This didn't happen until 20.30 - the manager thought this was acceptable!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I M (Son of Resident) published on 23 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Walstead Place for a short time last year. The staff could not have done more for her and she was really well looked after. The staff were amazing, from cleaners to kitchen assistants and carers, who were all very polite and courteous. The food was wonderful, even providing halal
food for my mother. Her room was spacious, very clean and overall, had a lovely homely feel to it. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul J (Son of Resident) published on 11 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Given the current inability to be present, it is difficult to be specific, but occasionally it feels as if the odd staff member is not as attentive as others. Generally though, the overall atmosphere and service is excellent.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard S (Ex Family Member) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was at Walstead Place for a short time last year. The staff could not have done more for him and were brilliant from cleaners to kitchen assistants and carers. The food was first class and all made fresh on a daily basis and he could request food or drink at any time of the day or night. The
home is very clean and does not smell at all like some care homes do. My uncle was very happy there. The staff have kept the home very safe during the covid pandemic.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Walstead Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Walstead Place Care Home is calculated as follows: ( (296 Excellents x 5) + (174 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 487 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Walstead Place Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Jaquie

Jaquie Ferguson

Job Title: Home Manager

Joined: 2001

Jacquie’s primary responsibilities are to provide quality care to all clients, oversee and maintain the smooth running of the business on a day to day basis, maintain standards in accordance with the regulations, and also ensure that the home is optimally marketed.


She enjoys the daily contact with the residents, their families and all the staff. She also enjoys ensuring that the home is able to provide the appropriate care to all clients while maintaining their independence, privacy and the right to choose.


Jacquie has vast experience in the care of the elderly. She is a registered nurse with over 25 years experience, mainly in elderly care, having worked in nursing homes as an RN and eventually a Home Manager, and further went on to work as operations/area manager for a large healthcare company. She came back to the role of Home Manager as she missed the role and working in a care home.


She achieved her Registered Managers Award in 2001. Jacquie is passionate about person centred care and believes in using an individual’s life history when planning their care. As a manager she is passionate about dementia care and has completed a leadership course on this subject.
She has achieved many things in her life but her greatest achievement, and what she is most proud of, is having three great children and seeing them through school and into good careers.


Sarah

Sarah Walker

Job Title: Deputy Home Manager

I have been part of the Walstead team for 25 years and find job satisfaction in seeing my residents happy and living a full and active life. If I can do one thing each day that makes a difference to my residents’ wellbeing, I feel I have done a good job.


Erin

Erin Street

Job Title: Administrator

I love my job here because I get the opportunity to interact with the residents, as well as keeping the administration of the home running smoothly. I have worked in the care sector most of my adult life and this role gives me the best of both worlds.