Walstead Place Care Home

Scaynes Hill Road, Lindfield, Haywards Heath RH16 2QG
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9.6 125 Reviews
  • Walstead Place Care Home, Haywards Heath
Walstead Place Care Home in Haywards Heath is a magnificent 19th-century country squire’s residence, sensitively converted to provide the highest standard of residential care for up to 43 elderly residents, including trial stays, short stays, convalescent care, and permanent care. for individuals or couples.

The care home is set in its own beautiful gardens of some 2½ acres. Walstead Place dates back to 1852, in the small hamlet of Walstead, within a mile of the picturesque village of Lindfield where there is a post office, bank and many local shops and pubs. The home is conveniently placed in relation to the main line commuter station to London and the main motorway network and with Brighton and the South Coast only 12 miles away.

Walstead Place benefits from a dedicated health and wellbeing co-ordinator who plans a wide range of hobbies, events and activities that can be enjoyed by everyone. Events and activities are based on residents' likes, dislikes and feedback to ensure they are inclusive and remain varied. Dining is an important part of the day to day life at Walstead Place. A qualified chef and their team take great pride in producing varied and appetising menus, providing a nutritious and balanced diet. The cuisine is carefully chosen to meet each resident's nutritional needs.

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Care Provided by Walstead Place Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care

Good to Know

  • Person in charge
  • Jacqueline Ferguson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Walstead Place Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Residential Dementia Care from £1,590
    • RESPITE Self-Funded Residential Care from £1,740
    • RESPITE Self-Funded Residential Dementia Care from £1,740
  • (these prices are only a guideline, please contact Walstead Place Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Walstead Place Care Home Reviews (125)

Total of 125, showing 81-100
9.6

Walstead Place Care Home has a Review Score of 9.6 (9.571) out of 10, based on 41 reviews in the last 2 years. Over all time Walstead Place Care Home has 125 reviews.

Overall Experience

  • 74
  • 42
  • 8
  • 1
  • 0

Date Published

125
10
15
41
84

Review from Lucie W (Friend of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walstead Place is a beautiful care home on stunning grounds, with an amazing level of care. There is a lovely feel and atmosphere in the home, as well as friendly and professional staff. Thank you.

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Review from Karen D (Daughter of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very pleased with the care Walstead Place has given to my mother. Over the last few months, when we have been in lockdown and in the dark days of January, the staff at Walstead Place have worked hard to keep the care home a safe, friendly and welcoming environment for the residents. I would
definitely recommend Walstead Place to my friends.

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Review from Mark F (Son of Resident) published on 28 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Again, my sincere appreciation for the constant sacrifice and hard work done by the staff to keep the residents safe, healthy and active. My Mum is delighted with the Home and I never hear a criticism. Well done to all and keep up the excellent work and hopefully, soon this Pandemic will be sorted out
and we can return to visit our loved ones.

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Review from Jack M (Resident) published on 3 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Endless trouble with the body hoist. The reserve hoist does not work at all.

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Review from Dorothy B (Respite Resident) published on 8 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy and comfortable. All staff are kind and helpful. Thank you very much.

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Review from J D (Daughter of Resident) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been resident at Walstead Place for a year. They have very different needs but both have had excellent care from the friendly caring staff who always have time for a chat and an update. During these difficult COVID-19 times, the home has managed the situation extremely well and the staff
are always cheerful, despite everything!

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Review from A W (Son of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to all the staff at Walstead Place who have done a brilliant job caring for my father and ensuring the devastating coronavirus stays outside the home. During totally challenging times their focus has been on the residents and their wellbeing and the results speak for themselves.

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Review from Emma W (Daughter of Resident) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Walstead Place is a very caring environment. My father is very well looked after. The staff are friendly and always happy to talk about any concerns I might have. There is a lovely atmosphere in the home.

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Review from J T (Respite Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was happy to be staying in such a nice care home with good staff and service together with lovely surroundings. It was my first experience and would come again should the necessity arise.

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Review from Mark T (Son of Resident) published on 18 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident at Walstead Place for only a short while but he was made to feel welcome and valued from day 1. He built a rapport with the staff and he felt safe and secure at Walstead Place. This residential home was his own and first choice and the staff fulfilled his expectation. Thank
you.

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Review from J K (Daughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came here, after having lived at a home with a live-in carer. To start with, she seemed to spend a lot of time in her room. However, once an activity coordinator joined the home, she really integrated into life at Walstead. All the carers really looked after her very well and were attentive,
caring and friendly to us all. The kitchen team are excellent too, certainly for mum's dietary needs. While at Walstead, my mother's social skills improved and she enjoyed her time here.

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Review from J P (Sister-in-law of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience has been a positive one. From opening the front door, which is always opened quickly to leaving, the staff are always friendly and helpful and our resident is happy and comfortable - which of course is our main concern. We always seem to have issues with clothes but, with so many residents,
it is a great problem.

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Review from J S (Wife of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our first experience of residential care. Very thorough input from staff to ensure clients needs were covered. Homely atmosphere. Staff very empathetic and supportive of client and carer. My first break in many years and felt confident my husband was well cared for. Just as important for me. Thank you.

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Review from J B (Daughter of Resident) published on 19 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad liked his quiet room, meals very good. Friendly staff and always helpful and very impressed with the calibre of all staff including housekeeping etc. As with most homes, could do with more staff as I think Dad could have done with more one to one (like a keyworker) to encourage him to take part
in activities. Lovely grounds, but not as accessible as could be.

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Review from J C (Daughter of Resident) published on 9 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first meeting, mum was treated with the utmost respect, dignity and every effort was made by all staff to make her feel welcome and comfortable.
The home's open door policy is very open, welcoming and convenient for all members to pop in.
We all had a high opinion of all staff members we
met and mum was looked after by all with a genuine and caring manner.
She left much recovered and well than when she arrived. Thank you very much from us all.

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Review from L M (Daughter of Resident) published on 21 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Walstead Place for the last 18 months.
She is well cared for and in my mum's words 'it's very pleasant here'.
She has a lovely room overlooking the lovely garden where she watches the birds.
My mum has Dementia so we, her family, are glad she is settled and safe at
Walstead Place.
The staff are very helpful.

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Review from Kathleen M (Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Walstead Place feeling very nervous and worried.
6 months on and Walstead is 'my home' and the staff 'my friends'.
Great effort is made to keep us occupied - 'keep fit', quizzes, visiting musicians and singers - yesterday, bell ringers.
The food is excellent and plentiful.
Visitors
are made welcome at any time.
The grounds at Walstead are extensive and I enjoy taking a walk every day.
Could go on forever!

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Review from Jane M (Wife of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This elegant house is set in lovely grounds. The staff could not have been more welcoming and friendly. They paid great attention to the needs of my husband as he is a long-term diabetic with vascular dementia. The house is beautifully clean and bright and airy. There are activities and outings for
those who might like to join in!

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Review from C T (Cousin of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Walstead Place was very welcoming when we went to view it. The staff were very friendly and informative. When my cousin moved to Walstead after a stint in the hospital she was welcomed and made to feel at home. During her 2 weeks of respite, she was treated with respect and compassion. She was very
well fed and accommodated. Great perseverance was shown at all times. I was impressed with all the care.

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Review from Ian W (Son of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the staff and facilities at Walstead Place Residential Care Home. There is a genuine, caring environment with full respect for the privacy of each resident and first-rate care that is tailored to the needs of each individual.
Walstead Place is set in lovely grounds that
allows the residents to sit and walk outside when the weathers nice.

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Walstead Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Walstead Place Care Home is calculated as follows: ( (296 Excellents x 5) + (174 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 487 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Walstead Place Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Meet the Team (3)

Jaquie

Jaquie Ferguson

Job Title: Home Manager

Joined: 2001

Jacquie’s primary responsibilities are to provide quality care to all clients, oversee and maintain the smooth running of the business on a day to day basis, maintain standards in accordance with the regulations, and also ensure that the home is optimally marketed.


She enjoys the daily contact with the residents, their families and all the staff. She also enjoys ensuring that the home is able to provide the appropriate care to all clients while maintaining their independence, privacy and the right to choose.


Jacquie has vast experience in the care of the elderly. She is a registered nurse with over 25 years experience, mainly in elderly care, having worked in nursing homes as an RN and eventually a Home Manager, and further went on to work as operations/area manager for a large healthcare company. She came back to the role of Home Manager as she missed the role and working in a care home.


She achieved her Registered Managers Award in 2001. Jacquie is passionate about person centred care and believes in using an individual’s life history when planning their care. As a manager she is passionate about dementia care and has completed a leadership course on this subject.
She has achieved many things in her life but her greatest achievement, and what she is most proud of, is having three great children and seeing them through school and into good careers.


Sarah

Sarah Walker

Job Title: Deputy Home Manager

I have been part of the Walstead team for 25 years and find job satisfaction in seeing my residents happy and living a full and active life. If I can do one thing each day that makes a difference to my residents’ wellbeing, I feel I have done a good job.


Erin

Erin Street

Job Title: Administrator

I love my job here because I get the opportunity to interact with the residents, as well as keeping the administration of the home running smoothly. I have worked in the care sector most of my adult life and this role gives me the best of both worlds.