Walstead Place Care Home

Scaynes Hill Road, Lindfield, Haywards Heath RH16 2QG
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9.6 125 Reviews
  • Walstead Place Care Home, Haywards Heath
Walstead Place Care Home in Haywards Heath is a magnificent 19th-century country squire’s residence, sensitively converted to provide the highest standard of residential care for up to 43 elderly residents, including trial stays, short stays, convalescent care, and permanent care. for individuals or couples.

The care home is set in its own beautiful gardens of some 2½ acres. Walstead Place dates back to 1852, in the small hamlet of Walstead, within a mile of the picturesque village of Lindfield where there is a post office, bank and many local shops and pubs. The home is conveniently placed in relation to the main line commuter station to London and the main motorway network and with Brighton and the South Coast only 12 miles away.

Walstead Place benefits from a dedicated health and wellbeing co-ordinator who plans a wide range of hobbies, events and activities that can be enjoyed by everyone. Events and activities are based on residents' likes, dislikes and feedback to ensure they are inclusive and remain varied. Dining is an important part of the day to day life at Walstead Place. A qualified chef and their team take great pride in producing varied and appetising menus, providing a nutritious and balanced diet. The cuisine is carefully chosen to meet each resident's nutritional needs.

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Care Provided by Walstead Place Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Walstead Place Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Residential Dementia Care from £1,590
    • RESPITE Self-Funded Residential Care from £1,740
    • RESPITE Self-Funded Residential Dementia Care from £1,740
  • (these prices are only a guideline, please contact Walstead Place Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Walstead Place Care Home Reviews (125)

Total of 125, showing 101-120
9.6

Walstead Place Care Home has a Review Score of 9.6 (9.571) out of 10, based on 41 reviews in the last 2 years. Over all time Walstead Place Care Home has 125 reviews.

Overall Experience

  • 74
  • 42
  • 8
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  • 0

Date Published

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85

Review from E O (Resident) published on 21 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

V. Helpful, caring, nice food, well looked after.

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Review from Jackie B (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Walstead Place feels like a proper name from the minute you enter the front door. We were always welcomed with a smile and friendly face.
The carers and staff all worked well together and were very helpful throughout my mothers stay. My mother was treated with dignity and compassion.

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Review from P S (Daughter of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent home with lovely staff, most of whom have been there a long time. The home is run extremely well with staff showing so much care and compassion. This must surely be on of the best homes around.

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Review from S M (Grandson of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mother was well cared for and felt very safe and secure after a recent spell in hospital. The care at Walstead Place made her recovery so much easier. Many thanks to all the wonderful staff.

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Review from Brian M (Son of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for Walstead. It is an excellent, friendly, well run operation. The key to its success is it's dedicated, hard working, kind hearted staff. Our father who was very much a reluctant joiner was made to feel totally at home within two weeks of his arrival.
Walstead staff made
so much time to chat to him and take interest in him and what he said.
He really values the effort they put in and the interest they showed in his past.
In common with so many of his fellow residents, he had several short stays in hospital.
He always longed to return to his familiar Walstead.
When he came back from these visits the standard of care and devotion from the staff was exemplary. I have no hesitation in recommending Walstead.

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Review from Ann L (Daughter of Resident) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has very recently died at Walstead Place Care Home and I cannot thank the staff enough for the support that he was given during his last few weeks. Nothing was ever too much trouble and I was very comforted by the support of the staff during this time. It must have been particularly difficult
for the younger members but they never wavered in their help and support.

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Review from J T (Daughter of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Walstead Place following a major stroke.
The care and support she received was fantastic.
I will always be grateful for the kindness and consideration they gave both her and myself.

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Review from Valerie E (Wife of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good care home. Staff did stand out as being special. Meals good and leisurely.
Awkward doors for wheelchair and his zimmer was by his room so could never manage on his own.
Sometimes long wait 15-20mins when bathroom help was needed.
Activities are well arranged.
As winter arrived
there was no fresh air. Heating, although obviously, it must be warm, was often rather excessive in his room.
Sadly broadband is not working in his room but could get it in a few places.
He was moved to be near family.

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Review from E L (Niece of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle was treated with care and respect, especially as he got older and became less mobile.
The staff were clearly fond of him and made him as comfortable as possible.

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Review from Edward O (Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Efficient, well run with friendly staff. Delicious, nutritious and well-presented meals. Good personal security, pleasant conditions and good atmosphere.

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Review from Jack P (Resident) published on 16 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I entered Walstead Place in a very frail condition following a kidney failure. The care I received met my needs and in seven months I had regained my lost weight and energy. I am about to have an operation to remove the failed kidney and will rely on Walstead Place to help me on the final path to a
recovery to full health. My care always came with kindness and friendly cheerfulness and good cooking!

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Review from K M (Son of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent at least 3 years at Walstead Place Care Home and although she had a degree of dementia, the home and staff etc. certainly made her final years enjoyable. There were no stipulations on visiting. The staff were always friendly and sociable. Every day there were activities, occasionally
to different places in the minibus. Everybody that came with us to visit my mother could not speak highly enough of the home.

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Review from J D (Son of Resident) published on 11 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care of our father - standard of cleanliness of room a little below par.
Very good care also of us as members of the family - always time to talk and comfort us during dad;s long and slow decline.

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Review from Jackie B (Relative of Resident) published on 10 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A calm, comfortable house where my aunt spent the last five years of her life. She viewed her carers as her friends and not once did I visit to find her unhappy or complaining. She was well looked after in difficult circumstances and I can honestly say if I need care in the future this is a home I would
be happy to consider.

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Review from Anne D (Daughter of Resident) published on 9 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents both came together in May 2013 and my mother passed away August 2014 and my father passed in December 2016. I have been so very pleased with the care and attention given to them both. Your staff are so dedicated to the work and patients. They have created a friendly and warm atmosphere to
the residents and their relations. This last month has been so hard for me but everyone has been so very supportive and understanding. Thank you to Walstead Place, you are wonderful. All the best for the future.

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Review from Michael B (Resident) assisted by family/friend published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

1, Food very good with choices - Excellent.
2, Appreciated and encouraged to attend activities.
3, Personal care good and considerate.
4, Felt listened to - Very easy to communicate with - felt wishes of family listened to. Co-operative and friendly staff.
5, Excellent staff and flexible attitudes.
6,
Excellent activities coordinator.
7, All very polite, but welcoming too.
8, The gardens looked very good, but couldn't get out due to poor weather at the time.

Reply from Jacqueline Ferguson, Home Manager at Walstead Place Care Home

Thank you for taking the time to review Walstead Place, we really appreciate your feedback. At Walstead Place we take great pride in ensuring we deliver high quality care and facilities and are very pleased that you have a positive impression of our team and the quality care they provide. We always welcome comments and suggestions and the opportunity to improve and we hope you will continue to share your thoughts with us in the home in future.


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Review from Paul H (Son of Resident) published on 21 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Al the staff at Walstead Place are magnificent. The looked after my mum superbly and ensured the last 20 months of her life were happy ones. I would like to thank two carers in particular. In fact, one of the carers is one of the finest ladies I have had the pleasure of knowing. I cannot believe that
there is a more professional, caring and supporting group of people in any other care home. Thank you to Walstead Place Care Home. You are wonderful!

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Review from Susan C (Cousin of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are wonderful, caring and thoughtful. I find my cousin very relaxed during ehr stay and her needs thoroughly.

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Review from A B (Stepson of Resident) published on 6 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepmother received excellent care when she was in Walstead Place Care Home.

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Review from Ron D (Friend of Resident) published on 24 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Set in a beautiful house, lovely atmosphere, very tranquil. Staff are friendly and helpful.

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Walstead Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Walstead Place Care Home is calculated as follows: ( (296 Excellents x 5) + (174 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 487 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Walstead Place Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (3)

Jaquie

Jaquie Ferguson

Job Title: Home Manager

Joined: 2001

Jacquie’s primary responsibilities are to provide quality care to all clients, oversee and maintain the smooth running of the business on a day to day basis, maintain standards in accordance with the regulations, and also ensure that the home is optimally marketed.


She enjoys the daily contact with the residents, their families and all the staff. She also enjoys ensuring that the home is able to provide the appropriate care to all clients while maintaining their independence, privacy and the right to choose.


Jacquie has vast experience in the care of the elderly. She is a registered nurse with over 25 years experience, mainly in elderly care, having worked in nursing homes as an RN and eventually a Home Manager, and further went on to work as operations/area manager for a large healthcare company. She came back to the role of Home Manager as she missed the role and working in a care home.


She achieved her Registered Managers Award in 2001. Jacquie is passionate about person centred care and believes in using an individual’s life history when planning their care. As a manager she is passionate about dementia care and has completed a leadership course on this subject.
She has achieved many things in her life but her greatest achievement, and what she is most proud of, is having three great children and seeing them through school and into good careers.


Sarah

Sarah Walker

Job Title: Deputy Home Manager

I have been part of the Walstead team for 25 years and find job satisfaction in seeing my residents happy and living a full and active life. If I can do one thing each day that makes a difference to my residents’ wellbeing, I feel I have done a good job.


Erin

Erin Street

Job Title: Administrator

I love my job here because I get the opportunity to interact with the residents, as well as keeping the administration of the home running smoothly. I have worked in the care sector most of my adult life and this role gives me the best of both worlds.