Walstead Place Care Home

Scaynes Hill Road, Lindfield, Haywards Heath RH16 2QG
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9.6 125 Reviews
  • Walstead Place Care Home, Haywards Heath
Walstead Place Care Home in Haywards Heath is a magnificent 19th-century country squire’s residence, sensitively converted to provide the highest standard of residential care for up to 43 elderly residents, including trial stays, short stays, convalescent care, and permanent care. for individuals or couples.

The care home is set in its own beautiful gardens of some 2½ acres. Walstead Place dates back to 1852, in the small hamlet of Walstead, within a mile of the picturesque village of Lindfield where there is a post office, bank and many local shops and pubs. The home is conveniently placed in relation to the main line commuter station to London and the main motorway network and with Brighton and the South Coast only 12 miles away.

Walstead Place benefits from a dedicated health and wellbeing co-ordinator who plans a wide range of hobbies, events and activities that can be enjoyed by everyone. Events and activities are based on residents' likes, dislikes and feedback to ensure they are inclusive and remain varied. Dining is an important part of the day to day life at Walstead Place. A qualified chef and their team take great pride in producing varied and appetising menus, providing a nutritious and balanced diet. The cuisine is carefully chosen to meet each resident's nutritional needs.

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Care Provided by Walstead Place Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care

Good to Know

  • Person in charge
  • Jacqueline Ferguson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (37)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for Walstead Place Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,590
    • Self-Funded Residential Dementia Care from £1,590
    • RESPITE Self-Funded Residential Care from £1,740
    • RESPITE Self-Funded Residential Dementia Care from £1,740
  • (these prices are only a guideline, please contact Walstead Place Care Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Walstead Place Care Home Reviews (125)

Total of 125, showing 121-125
9.6

Walstead Place Care Home has a Review Score of 9.6 (9.571) out of 10, based on 41 reviews in the last 2 years. Over all time Walstead Place Care Home has 125 reviews.

Overall Experience

  • 74
  • 42
  • 8
  • 1
  • 0

Date Published

125
10
15
41
84

Review from J S (Resident) published on 2 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I was under the mistaken impression that this was a convalescence home and I was hoping for care with other people recovering from operations etc. However, I found that it is a care home and all the residents with whom I came into contact had mental problems e.g. the lady in the room next to mine came
wandering into my room in her underwear etc. Everyone I spoke to just stared at me blankly. I was very disappointed. However, I must say the staff were all wonderful and I cannot praise them enough for all their work. They all deserve a medal for their patience and attention.

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Review from Helen G (Daughter of Resident) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed at Walstead Place for a weeks respite as my mum was ill. The staff were very professional and we received a very warm welcome. Dad had excellent care and I have no hesitation in recommending Walstead Place. I am very grateful to the staff for looking after him so well.

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Review from S D (Son of Resident) published on 24 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff provided excellent care both for my mother and for me as her son, in the last few weeks of life. Throughout her four years at Walstead the staff have helped and supported her in a very professional and caring manner, but also gave the extra mile to help, despite on many occasions being rather
short staffed.

Reply from Jacquie Ferguson, Home Manager at Walstead Place Care Home

Thank you for taking the time to review Walstead Place, we really appreciate your feedback. At Walstead we take great pride in ensuring we deliver high quality care and facilities. We regularly run recruitment campaigns to build our care team, thus ensuring they are able to provide person centred care and spend valuable time with our residents, and we are pleased to confirm we have made robust improvements in this regard. We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.


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Review from Marlow L (Daughter of Resident) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

To me, the most important aspects for a home for my mum was one where she would get the best care available, be treated with dignity, feel comfortable in her surroundings and live in a homely, friendly and clean but not clinical home. It was a pleasure to take mum into the large garden. The activities
offered and enjoyed by my mum were superb. I sometimes felt staffing levels could have been better at weekends. Vvisitors (dogs included) were always made very welcome. Mum was looked after very well, enjoyed her meals and was very happy there. As a daughter visiting my mum, I always felt Walstead was like home form home.

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Review from Nicola M (Daughter of Resident) published on 20 July 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering Walstead Place you are welcomed into the homely, family atmosphere. The management are 'on the ball' and the staff are very caring, supportive and efficient. The staff work brilliantly as a team and will 'go the extra mile.' A particular feature is the imaginative and inclusive activities
programme which is adapted to suit the needs of the residents. The characterful surroundings and lovely gardens are a bonus.

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Current Review Score: 9.6 (9.571)

Overview of Review Score

The Review Score of 9.6 (9.571) out of 10 for Walstead Place Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.571 for Walstead Place Care Home is calculated as follows: ( (296 Excellents x 5) + (174 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 487 Ratings = 4.571

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Walstead Place Care Home is based on 39 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 39 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (3)

Jaquie

Jaquie Ferguson

Job Title: Home Manager

Joined: 2001

Jacquie’s primary responsibilities are to provide quality care to all clients, oversee and maintain the smooth running of the business on a day to day basis, maintain standards in accordance with the regulations, and also ensure that the home is optimally marketed.


She enjoys the daily contact with the residents, their families and all the staff. She also enjoys ensuring that the home is able to provide the appropriate care to all clients while maintaining their independence, privacy and the right to choose.


Jacquie has vast experience in the care of the elderly. She is a registered nurse with over 25 years experience, mainly in elderly care, having worked in nursing homes as an RN and eventually a Home Manager, and further went on to work as operations/area manager for a large healthcare company. She came back to the role of Home Manager as she missed the role and working in a care home.


She achieved her Registered Managers Award in 2001. Jacquie is passionate about person centred care and believes in using an individual’s life history when planning their care. As a manager she is passionate about dementia care and has completed a leadership course on this subject.
She has achieved many things in her life but her greatest achievement, and what she is most proud of, is having three great children and seeing them through school and into good careers.


Sarah

Sarah Walker

Job Title: Deputy Home Manager

I have been part of the Walstead team for 25 years and find job satisfaction in seeing my residents happy and living a full and active life. If I can do one thing each day that makes a difference to my residents’ wellbeing, I feel I have done a good job.


Erin

Erin Street

Job Title: Administrator

I love my job here because I get the opportunity to interact with the residents, as well as keeping the administration of the home running smoothly. I have worked in the care sector most of my adult life and this role gives me the best of both worlds.