Westall House

Birch Grove Road, Horsted Keynes, Haywards Heath RH17 7BS
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9.6 31 Reviews
  • Westall House, Haywards Heath
Situated in the picturesque village of Horsted Keynes, Westall House provides residential care and dementia-friendly care to older people in attractive and comfortable surroundings.

Westall House Care Home has been carefully designed and modernised to provide a high standard of accommodation and offers single ensuite bedrooms, which can be personalised to suit. There is also a guest room for visiting relatives and friends who wish to stay overnight.

A purpose-built dementia-friendly wing was added to the house in 2020 offering residents lovely, airy single rooms each with en-suite facilities, and set within warm and homely surroundings. Westall House understands that dementia affects everyone differently, so support is tailored to suit each person by finding out what they enjoy. This means that they are engaged and interested in activities that are meaningful and fulfilling to them. The cost for dementia care at Westall House starts from £1350 per week.

A dedicated activity co-ordinator works hard to provide a busy calendar of social events, pastimes and hobbies ensuring each resident enjoys an active and fulfilled lifestyle. Knit and Knatter sessions, Bingo, coffee mornings, film afternoons and family fun days are just a few of the fun and engaging activities residents can enjoy.

Mealtimes offer a choice of tasty home cooked food prepared by the home's head chef, who ensures all personal preferences and requirements are catered for.

Abbeyfield is proud to offer respite stays here, a short-stay that can be planned ahead, or in the case of an emergency, last-minute. Suitable for individuals seeking support following post-operative or hospital care, or whilst their regular caregiver takes a break, respite care can also be used as a way of introducing long-term residential care to a loved one.

This property is managed by Abbeyfield Living Society (a trading name of The Abbeyfield Society).

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Care Provided by Westall House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 33 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Rebecca Charman (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (33)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Westall House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,946
    • Self-Funded Residential Dementia Care from £2,157
  • (these prices are only a guideline, please contact Westall House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Westall House Reviews (31)

Total of 31, showing 1-20
9.6

Westall House has a Review Score of 9.6 (9.623) out of 10, based on 8 reviews in the last 2 years. Over all time Westall House has 31 reviews.

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Date Published

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Review from Penelope H (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. The care that my mother receives is of a very high standard.
I have no complaints.
The setting of the home is wonderful. The gardens are peaceful and tended well.
There are plenty of activities to suit all types.

Reply from Becki Charman, Manager at Westall House

Thank you very much for your lovely comments. Your feedback is hugely appreciated.


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Review from Christina M (Daughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived at Westall since January 2022 and has always been very happy. The staff are kind and helpful and always on hand to answer any questions. The activities schedule is varied and the staff always encourage participation.
I go away often and feel completely confident that my mother will
be well looked after and I will be contacted if necessary.

Reply from Becki Charman, Manager at Westall House

Thank you so much for your kind words. Its always lovely to receive great feedback. Thanks again.


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Review from Doreen B (Daughter of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is very well cared for at Westall. All rooms are spotlessly clean and the food is of excellent quality. There is a wide variety of activities and musical events. All the staff are extremely pleasant and caring and treat the residents with dignity.

Reply from Becki Charman, Manager at Westall House

Thank you for your lovely feedback. We will share it with the team.


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Review from Neil D (Son of Resident) published on 29 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been living in Westall House for 6 months now. The home is really well run and the staff are all friendly, hard-working and very engaged with my Mum. The home tries exceptionally hard to ensure that activities are constantly organised so that if the residents want interactions and distractions
there are opportunities. The premises are very comfortable and my Mum is always praising the food.

Reply from Becki Charman, Manager at Westall House

Thank you so much for your positive feedback and we are so pleased Mum has settled in so well.


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Review from H D (Daughter-in-law of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff have been extremely patient and reassuring to my mother-in-law to reduce her anxiety over moving into residential care. Everyone makes sure all the residents are cared for with dignity and respect while allowing them to make their own choices if able.

Reply from Becki Charman, Manager at Westall House

Thank you so much for your lovely feedback- we are so glad she has settled in so well.


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Review from Sarah C (Daughter of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting Westall House the past 14 years where at various times both my parents have been residents there.
The support and kindness shown to my parents and myself has been beyond all expectations.
I can highly recommend Westall House as a happy home, full of kindness and quality care.

Reply from Ian Nancollas, Fundraising Database and Compliance Officer at Westall House

Thank you for giving Westall House a 5 star review. It's great to read that your parents have enjoyed their time with us.


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Review from Lorraine D (Daughter of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Westall House since September 2022. She is very happy there. We have always found the staff to be extremely caring and friendly. The activities are so well thought out and arranged. The food is extremely good. We are so happy my mother is there.

Reply from Suzanne Brammer, Digital Officer at Westall House

Thank you for your review Lorraine, we are so happy that your mother is happy at Westall House and that you have found the staff to be caring and friendly. We really appreciate you taking the time to leave such positive comments.


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Review from Martin S (Son of Resident) published on 1 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a pleasure for all the family, including my mother, to have made her home at Westall House. As one of the residents said at the most recent resident and relative meetings, "the contents have it"! It is very apparent that the residents love the staff, and that is because the feeling is most
fully reciprocated. As a relative, we have been welcomed into the "family" and are included in our mother's new home.

Reply from Suzanne Brammer, Digital Officer at Westall House

Thank you for taking the time to leave a review Martin, we are delighted to hear that you and your mother have been welcomed into the home and treated like family. We really appreciate your comments.


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Review from Sue K (Friend of Resident) published on 11 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westall House is outstanding. It provides a warm, friendly, efficient and caring home where individuals are valued and nothing is too much trouble. Residents are kept stimulated by interesting and fun activities and there always seems to be a great deal of laughter. The food is great and varied and
special likes and dislikes are catered for. My friend has lived there for over a year and loves it. The other residents and the staff are her new family now and as she deteriorates she is so well cared for and I know she is safe. The staff treat her as if she is their mum. When I visit I am always made to feel really welcome and I am kept informed about her condition and I can talk to any of them about any worries I have. So good.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave a review of Westall House, Sue. We really appreciate your feedback. It is wonderful to hear how happy your friend is and that you are made to feel welcome as her visitor.


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Review from Gail W (Granddaughter of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westall House staff provide a happy, caring and stimulating environment for their residents who they treat like family. Every staff member greets family members with a smile and they are polite, considerate and communicate to family members any issues or worries in a timely manner.
My nan loved being
a Westall resident and was there for 7 years until she passed at 102. They looked after her like she was their nan and gave us peace of mind to know she was loved and cared for.
My grandad is now a resident and is very happy. He is well looked after, enjoys the wonderful food and the entertainment (especially bingo) and is comfortable, safe, happy and enjoys his life.
As a family, we feel so grateful to all the staff for looking after our beloved grandparents and we can’t recommend them highly enough.
Westall is also brilliant at events that involve all family members, young and old and encourage inter-generational gatherings and interactions.
Thank you all at Westall for being amazing.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for such a lovely review Gail, we really appreciate your kind words. It is wonderful to read how much your Grandad enjoys living at Westall House. We are very pleased that he enjoys the food and the bingo!


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Review from Sheila K (Sister-in-law of Resident) published on 29 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful environment indoors and outdoors. Kind and caring staff who create a family at Westall House. A wide range of activities which are always in tune with the wider world. The staff treat residents with respect and maintain their dignity. Consequently, a full life can be lived here.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for reviewing Westall House Sheila. We really appreciate such positive feedback.


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Review from D B (Husband of Resident) published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care, compassion and support at Westall House has been exemplary. As the CQC itself says, it is outstanding. Westall House sets the benchmark by which every care home should be measured, in our experience, it has no equal.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave a review, we really appreciate your feedback. We are pleased to hear that you find the care and support at Westall House to be exemplary.


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Review from Jenni R (Daughter of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been suddenly widowed during Covid and following a fall at home and another during her hospital stay, it became apparent that Mum needed more support than we could offer as a family out at work. Despite care attending morning and evening, Mum herself did not feel she could or wanted to manage
at home anymore. Alzheimer's had progressed rapidly during lockdowns and further whilst in hospital. We looked at five homes in total and the moment we walked into her, now, room at Westall, it felt like the right place. The residents and staff were so friendly and using the communal spaces, unlike many of the other homes we had viewed. Mum moved in a week before Christmas and has not looked back. She is taking part in most activities, enjoying her days and socialising with new friends in her evenings. Her confidence walking has come on loads and the team are just amazing at encouraging and supporting her. We don't think she has looked as well or as happy as she does now for several years!

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for your review, Jenni. It is lovely to hear how well your mum is doing at Westall House. We are very pleased that she is happy there.


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Review from Thomas S (Son of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who has dementia, moved to Westall House in September 2021. Since then, I have been hugely impressed by the care she has received. I cannot praise the staff highly enough for their commitment, dedication and deep interest in making my mother's new life there as happy and fulfilling as possible.
I visited eight other care homes before choosing Westall and I am thankful to say my decision has proved the right one. My mother now feels safe, looked after and has a new purpose in her life. It is clear why Westall is rated as one of the few outstanding homes in the area, and I would not hesitate in recommending it.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave a review, Thomas, we really appreciate your kind words.


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Review from A G (Daughter of Resident) published on 5 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had kept our mum at home for as long as possible but it became apparent that she could no longer live alone in her home of 63 years. Westall House sprang to mind as Ma had already been there for respite four years ago. It was impressive from the start that many of the staff remembered her. It is
still early days for her but thanks to the wonderful care and attention that the staff have given her she is settling well. There is a lovely family atmosphere and our mum is looking well and very rested. Nothing is too much trouble for the staff who are so friendly and positive.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for your kind review, we are very pleased to hear that your mum is settling in well at Westall House.


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Review from Helen F (Daughter of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my mum passed away a month ago, but had spent her last eight months at Westall House. She was incredibly happy there, from the first day.
The staff are wonderful, kind, attentive and nothing is too much trouble for them.
Even in the pandemic, they have kept a fabulous entertainment programme
going, so lovely to see such happy faces.
The food at Westall House is varied and great quality too, and personalised to each residents likes and dislikes.
I would thoroughly recommend Westall House to anyone considering this chapter for their loved ones. It is run with utter professionalism and loving care.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave such a nice review, Helen, we are very sorry to hear of your mum's passing. It is wonderful to know that she was very happy at Westall House and enjoyed living there.


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Review from Carol L (Niece of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and facilities at Westall House are of the highest standard. It is so comforting to see Uncle being so well looked after. He is happy and contented. The interaction with relatives is good and it is so lovely to be able to see pictures on Facebook when we have been unable to visit during Covid
restrictions.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for your kind review, Carol, we are very pleased to hear that your uncle is happy at Westall House. We really appreciate your comments.


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Review from T V (Son of Resident) published on 11 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's early days - my mother became a resident in the brand new dementia wing around six weeks ago - but we were absolutely confident that Westall House is an absolute gem. Set in beautiful countryside, the home exudes an air of quiet confidence and professionalism in a tranquil setting. The staff have
been wonderful and everything seems so personal and friendly because the unit is small and the team has been carefully selected. The building is absolutely brand new and very modern and comfortable. Best of all, my mother seems so much more calm and relaxed than ever before. Wonderful!

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for your review, we are pleased to hear how happy you are with Westall House. Your kind comments are very much appreciated.


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Review from Richard H (Son of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely happy here, she is really well looked after by all the staff who often go above and beyond the call of duty. Knowing the care and attention she receives at the home is a great relief for me.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave a review, Richard, we really appreciate your feedback.


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Review from Martin C (Son of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Westall House in 2015, my father has had nothing but happiness, respect and above all, wonderful care. All staff at Westall House contribute to a warm and friendly environment with residents wellbeing as their primary concern. Every team member makes so much effort and since the pandemic,
they have gone the extra mile to make up for the loss of personal contact by relatives. Entertainment for the residents has continued throughout, with events daily to help pass the time in a great environment. The activities organiser is extremely resourceful and creative, finding ways to bring residents together and join in. Photos from the website and Facebook testify to the joy that this brings. We are so lucky to have found the right place for dad to pass his remaining time and he has enjoyed it so much.

Reply from Suzanne Brammer, Digital Marketing Officer at Westall House

Thank you for taking the time to leave a review Martin, we are pleased to hear how happy you and your father are with Westall House.


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Current Review Score: 9.6 (9.623)

Overview of Review Score

The Review Score of 9.6 (9.623) out of 10 for Westall House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Westall House is calculated as follows: ( (79 Excellents x 5) + (17 Goods x 4) ) ÷ 96 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Westall House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Apr 2018

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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Frequently Asked Questions about Westall House

What types of Care is Westall House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westall House provide?

Own GP if required is an additional type of care provided.

How many Rooms does Westall House have?

There are 33 Single Rooms.

What are the Facilities & Services at Westall House?

Own Furniture if required, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Westall House to the centre of Haywards Heath?

4.7 mile(s) as the crow flies, distance by road may be significantly further.