St Wilfrid's Priory Care Home

2 London Road, Arundel BN18 9BZ
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9.4 45 Reviews
  • St Wilfrid's Priory Care Home, Arundel
St Wilfrid’s Arundel Priory offers a delightful home environment split across two floors. The private bed-sitting rooms take advantage of the stunning views and offers a peaceful oasis. The home offers three large comfortable homely living areas with stunning views of the historic castle and gardens, where you can join in with the wide range of activities taking place on a daily basis.

Set in a beautiful Grade II listed castle in West Sussex, home environment has been designed to enhance the quality of life for residents and incorporates a number of features to promote warmth and a sense of tranquillity.

A talented chef and kitchen team prepare tasty, home-cooked meals. The freshly prepared, delicious dishes are carefully balanced to get the best nutritional value, and cater for individual dietary requirements and preferences. Seasonal produce is chosen whenever possible and of course, relatives and friends are always welcome to join. The menus change daily and the kettle is always on, so hot drinks are available throughout the day.

A friendly, professionally trained team are on hand around the clock to give you the support you need when you need it. If you like to lead a fulfilling and independent lifestyle, they are here to help you however you wish to spend your day. The team is composed of the Home Manager, Dementia Lead, Activities Coordinator, Carers, Admiral Nurse, Care Leads, Housekeeping Team, Chef and a Handy Person.

Staff would really love to meet you and show you around St Wilfrid’s Arundel Priory. To make sure they have plenty of time to find out about your needs and introduce you to the key members of the team, they recommend you contact them in advance to book an appointment. Alternatively, they welcome you to drop in and see them if you are passing.

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Care Provided by St Wilfrid's Priory Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 24 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required
  • Sheltered Housing

Good to Know

  • Person in charge
  • Kelly King (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (24)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2010

Funding & Fees Guide for St Wilfrid's Priory Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,155 – £1,255
    • Self-Funded Residential Dementia Care £1,335 – £1,465
    • RESPITE Self-Funded Residential Care £1,270 – £1,380
    • RESPITE Self-Funded Residential Dementia Care £1,465 – £1,610

  • Your fees cover several areas while in their care.
    These services are: Personal care, accommodation,
    utilities, use of communal areas, meals, drinks and
    snacks, laundry (excluding dry cleaning),
    housekeeping, maintenance and activities run by the
    home.


    Services NOT included in price are: dentistry, chiropody,
    physiotherapy, occupational therapy, opticians, hairdressing,
    medications, toiletries, clothing, newspapers/magazines.
    During your stay, you may need to purchase additional goods
    and services. If they are able to provide such goods and
    services, they will tell you how much these goods and services
    will cost and they expect that you will pay for these goods and
    services at the time you request them.
    They can accompany loved ones to private appointments,
    however the fee attached to this is £21 per hour. Where private taxi
    services are used for transportation to appointments the cost should
    be paid for by yourself.
  • (these prices are only a guideline, please contact St Wilfrid's Priory Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

St Wilfrid's Priory Care Home Reviews (45)

Total of 45, showing 1-20
9.4

St Wilfrid's Priory Care Home has a Review Score of 9.4 (9.392) out of 10, based on 6 reviews in the last 2 years. Over all time St Wilfrid's Priory Care Home has 45 reviews.

Overall Experience

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Review from N B (Regular Volunteer) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful care home, with fantastic staff. The setting is a beautiful building with amazing surroundings and garden. The residents' rooms (flats) are spacious, airy, great views, a real home from home. A lovely large residents lounge, dining/games room, with home touches everywhere. The staff are
caring, friendly and provide the gold standard in care. Extremely varied activities with something to suit everyone, from gardening to crafting, baking to reading, music to table top games and much more. Group activities and one to one. Everyone works so hard and more, to provide residents with care, respect, happiness and dignity. Highly recommend.

Reply from Rowen Campbell, on behalf of the team at St Wilfrid's Priory Care Home

Thank you very much for your kind words about our home at St Wilfrid's Priory, and for taking the time to write us a review. Thanks too for your support of the home - it is very much appreciated.


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Review from Kathy D (Daughter of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After eight weeks in hospital my mum moved into St Wilfrid's, she has now been there for two months. The transition from living independently was smooth and from the moment she arrived she was made to feel very welcome. All of the staff are very friendly, polite, caring and compassionate. I am so happy
that she has settled into her new home and is content and happy.

Reply from Rowen Campbell, on behalf of the team at St Wilfrid's Priory Care Home

We're delighted that your mum has settled in so well and is thriving with us at St Wilfrid's. If there is anything else that you or your mum needs, please don't hesitate to ask.


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Review from Jack W (Son of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so very happy that my mother is a resident of St Wilfrid's. She likes the staff, the environment and the activities - she also enjoys the food even eating some dishes she would have declined in the past. My wife and I see that she is tremendously well cared for and her room, in fact, all areas,
are kept very clean and hygienic such that we have no concern about infections. Her health is closely monitored and the staff keep us in the picture when occasionally due to her age something goes awry. St. Wilfrids is a cheerful and friendly home. The staff are all very personable, and the management is very efficient and accommodating such that nothing is too much trouble; they have regular relative meetings and the management listen and respond to any questions or concerns that are raised and based on the most recent meeting I would say that in the eyes of the relatives present everything seems to be running really well. I have no hesitation in recommending St Wilfrid's.

Reply from Rowen Campbell, On behalf of the team at St Wilfrid's Priory Care Home

What lovely feedback, thank you! We really appreciate you taking the time to write us a review and for sharing your experience of our home. It's wonderful that your mother is enjoying life at St Wilfrid's. Please do let us know if there is anything else she (or your family) needs.


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Review from I V (Son of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the manager to be very kind to my relative, helpful to myself and positively responsive and dynamic in her approach to dealing with residents' various requirements and demands as well as providing quality of life-enhancing events.
The home itself is gentle and has a lovely, easily accessible
garden.

Reply from Rowen Campbell, On behalf of the team at St Wilfrid's Priory Care Home

Thanks for your kind words and your feedback on our manager and the home. I'm glad we've been able to support you and your loved one at St Wilfrid's Priory.


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Review from Anne B (Daughter of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

St Wilfrid's is a very happy and friendly home. It is bright, airy and beautifully clean. The staff are all very friendly, and the management is very efficient and accommodating. Nothing is too much trouble. I have no hesitation in recommending St Wilfrid's.

Reply from Rowen Campbell, on behalf of the team at St Wilfrid's Priory Care Home

Thank you for taking the time to write us a review and for your recommendation. I have shared your feedback with our home manager at St Wilfrid's, as I know it means a lot to the team there.


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Review from Sarah P (Daughter of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The moment we walked into St Wilfried's, my sister and I thought we'd found the perfect place for Mum. It's small, friendly and personal, and the building itself helps it feel like a real home - not an institution. Many of the staff have been here for years, so there's a great sense of continuity and
any issues are quickly resolved.

Reply from Rowen Campbell, on behalf of the team at St Wilfrid's Priory Care Home

I'm so glad you've found the perfect place for your mum at St Wilfrid's! Thank you for taking the time to write and share your experiences of our home. I will pass on your feedback to the team, as I know they love to hear it.


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Review from Pat E (Daughter of Resident) published on 2 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at St Wilfried's for almost a year. The staff are kind and caring and very friendly, and my mother is very happy here. The room is comfortable, with a lovely view from the window. The quality of care is very good. She feels safe and well looked after.

Reply from Rowen Campbell, Regional Marketing Manager at St Wilfrid's Priory Care Home

Thanks very much for taking the time to write us a review and give us your feedback - it's much appreciated, and I'll pass on your comments to the team at St Wilfrid's, who love to hear them. I'm glad your mother is happy with us.


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Review from C W (Sister of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is very happy and comfortable at the home.
The staff are first class.

Reply from Freya Higgs, Marketing Administrator at St Wilfrid's Priory Care Home

Thank you for your kind feedback. So glad to hear your brother is happy in the home. We'll pass this on to the team.


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Review from Tessa P (Sister of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident at St Wilfrid's for over three years and is extremely happy there. The staff are very friendly and helpful, and he is well looked after. He looks at St Wilfrid's as his home, and the staff, as his extended family.
The activities coordinator has found extra activities
to suit his needs, and he loves going into the beautiful garden when the weather allows. He also tells me that the food is excellent!
We're delighted that he's so happy at St Wilfrid's, so a big thank you to all the wonderful staff!

Reply from Freya Higgs, Marketing Administrator at St Wilfrid's Priory Care Home

Thank you for taking the time to write such a lovely and detailed comment. I am so glad to hear your brother is enjoying life at the home and feels connected to the team. I will pass this on to them.


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Review from Sarah R (Daughter of Resident) published on 8 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience, from looking around, welcoming Dad into the home, the care whilst he was there, and the compassion when he died, was excellent. The staff were kind and attentive and made sure they knew each resident's individual needs.
When a family member needs care that can't be provided at
home, it is a really hard decision to come to. At St Wilfrid's we were able to feel confident that Dad was being looked after by such a wonderful group of staff.
I highly recommend this care home.

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Review from Jackie W (Daughter of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my mother, who has dementia.
The care staff are caring, thoughtful and available.
Mum gets personal care and attention.
The staff communicate clearly, and I feel involved in all decisions.
The building is lovely, warm and welcoming.

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Review from C O (Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Wilfrid's Priory is built in the same way as the castle. The care home is a lovely home for those who have to leave their home.
The Priory has a big, lovely garden in which you are able to sit and enjoy the sunshine. There are many rooms which are lovely and you are able to make it in a way which
makes you happy and where you are able to find peace.
The manager here at St Wilfrid's Priory is a lovely person, and she is able to listen when you need to talk with somebody. She wishes very much to help you with anything you need help with anything. She wishes very much to help you with everything so that you
are happy and well.
The carers here at St Wilfrid's are very good. A group of lovely people who wish to help you with everything and look after you in a lovely way.

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Review from Jackie V (Friend of Resident) published on 26 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We came to visit a friend of my brother's as they were together for 33 years. The staff were so welcoming and had a welcome cup of tea after a two-hour journey. The residents all seem very happy, and he said the food was excellent and the activities.

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Review from Vivien M (Respite Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum stayed for 8 weeks and was well cared for during her stay. All the staff are professional yet friendly. Nothing was too much bother, and they went out of their way to accommodate Mum's needs. I would not hesitate to use the Priory again should Mum need more respite care.

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Review from M P (Wife of Resident) published on 23 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred from the hospital after a stroke in September 2021. He needed a lot of care and attention, which I was not able to give him because of my own health and age problems. He had lots of falls due to his poor health. I was happy he was in a safe place as it was impossible for me
to lift him when he fell.

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Review from Juliet N (Niece of Resident) published on 2 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having the privilege of being allowed to be an essential caregiver for my relative over recent months, I have been witness to the unstinting kindness of the staff at St Wilfred’s. I cannot praise highly enough the care they gave to my relative and for the kindness shown to me and other family members
also. I have also gained insight into how hard these amazing people work - and that they manage to do it with such humour (the vast majority of the time) is well, almost saintly.
I want to thank them for the seen and, perhaps more significantly, all of the unseen ways they looked after my relative with tenderness, warmth and compassion.
The staff really became a second family for my relative, and I genuinely feel the same way; respect and love are what I feel for them - they are a truly exceptional team, and no superlative is wasted on them. I thank them all from the bottom of my heart; they are extraordinary and wonderful human beings.

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Review from Jennifer G (Respite Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff (except for one lady) were lovely and very kind as far as they were able. Very short staffed - only three carers for 19-people! Unfortunately, because of carers having to care for a lot of the residents who were bedridden and whom many had Alzheimer's, they had little time to take care of
my husband - not their fault! Food wonderful. Plumbing dreadful.

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Review from P P (Resident) assisted by family/friend published on 23 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living at St Wilfrid's and enjoy my life there. The staff are very kind and help me where needed.

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Review from Helen G (Daughter of Resident) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We were placed in a difficult distressing position by existing home care providers who showed no compassion or understanding. Fortunately, I had been in contact with the manager at St Wilfrid's Priory over the previous few months. At very short, we have been able to move my mother into the Priory for
a month of respite care whilst we reassess her situation. The manager has provided support and assistance when we most needed it.

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Review from Derek H (Brother of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother was transferred to St Wilfrid's in September 2020 following a month's stay in the hospital where he was diagnosed with a malignant inoperable brain tumour. We did not choose St Wilfrid's ourselves. The residential home was selected by Social Service when it became necessary for my brother
to leave the hospital in the midst of the pandemic. I live near Bristol, which meant adding almost half an hour each way to my journey. Having said this, I can not think that any residential home would have been more caring to my brother in his final months. The staff were always happy to talk about him when I was unable to visit due to Covid restrictions, and they were also quick to telephone me if any matters had arisen concerning my brother's well being.
My visits to see him was always conducted in a safe manner, and all staff I encountered were cheerful and helpful to me to ensure that our meetings derived maximum benefit to all parties.

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Current Review Score: 9.4 (9.392)

Overview of Review Score

The Review Score of 9.4 (9.392) out of 10 for St Wilfrid's Priory Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for St Wilfrid's Priory Care Home is calculated as follows: ( (57 Excellents x 5) + (15 Goods x 4) ) ÷ 72 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for St Wilfrid's Priory Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (6)

Lorraine

Lorraine Hiller

Job Title: Home Manager

Joined: 2024

Lorraine joined St Wilfrid’s as Home Manager on March 24.


Lorraine has worked in the care industry for over 28 years, starting as a carer and working her way through the ranks to Home Manager.


Lorraine has completed her NVQ levels 2, 3, 4, and 5.


She says, ‘I like to make people happy and wanted to create a home-from-home experience in all my roles. I find my job role very rewarding being able to make such a positive difference to the lives of others. I pride myself on treating others no differently from how I would treat my own family.


Outside of work, Lorraine loves spending time with her family, walking and swimming.


Graham

Graham Pritchard

Job Title: Handyman

Graham is the handyman at St Wilfrid's Priory and his jolly voice can often be heard around the home.


He jokes that his nickname is, "Ah, Graham!" or "Graham, can you just . . ." because his work is so varied and he's happy to help wherever he can. Graham is passionate about making sure the residents have everything they need, and creating the lovely stripes on the lawn.


In his spare time, you'll find Graham out walking on the South Downs or the Brecon Beacon, or tending to one of his motorbikes.


Amanda

Amanda Scarbrow

Job Title: Laundry Assistant

Joined: 2022

Amanda Scarbrow has been with the Trust and St Wilfrid’s Priory since Oct 2022. She works as a laundry assistant and loves her job because each day is varied. Amanda enjoys chatting with the residents and having a laugh with them. She gets great satisfaction from cleaning and ironing the residents’ clothes and repairing them if needed, and she enjoys being part of a caring team.


Rhys

Rhys Saunders

Job Title: Kitchen Assistant

Joined: 2022

Rhys Saunders began working with OSJCT and St Wilfrid’s Priory at the beginning of December 2022. He started working as a Bank housekeeper and found that he liked working with the team and the residents so took a permanent role in the kitchen. As a kitchen assistant, Rhys plays an important role in creating the delicious, nutritious meals that our residents so enjoy.


Tania

Tania Woodburn

Job Title: Care Leader

Joined: 2019

Tania Woodburn started her career with St Wilfrid’s Priory four years ago as a night carer. Since then, she has progressed to become a care lead and has been doing that job since 2021. She enjoys her role thanks to the fantastic team and lovely residents who make St Wilfrid's a very special place to work. Tania also loves having the castle on our doorstep!


Cecilia

Cecilia Raggett

Job Title: Carer

Joined: 2008

Cecilia is one of our carers at St Wilfrid’s Priory. She has been with the Trust for over 15 years. Ces, as we know her, enjoys the variety that comes with her role and loves seeing the residents happy and smiling, and having fun. Ces has had many job roles over the years, including housekeeper, laundry assistant, and activity coordinator. Ces loves the friendly home-from-home atmosphere at St Wilfrid's.


Frequently Asked Questions about St Wilfrid's Priory Care Home

What types of Care is St Wilfrid's Priory Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Wilfrid's Priory Care Home provide?

Sheltered Housing & Own GP if required are other types of care provided.

How many Rooms does St Wilfrid's Priory Care Home have?

There are 24 Single Rooms.

What are the Facilities & Services at St Wilfrid's Priory Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is St Wilfrid's Priory Care Home to the centre of Arundel?

0.3 mile(s) as the crow flies, distance by road may be significantly further.