Willett Lodge Nursing Home

4 Chaucer Road, Worthing BN11 4PB
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9.7 19 Reviews
  • Willett Lodge Nursing Home, Worthing
Willett Lodge is an award-winning small dementia nursing home located in Worthing, West Sussex. The home offers high-quality specialist nursing care for older people with dementia/Alzheimer's or similar, in a relaxed, safe and homely environment. The home's aim is to look beyond a person's Dementia and see the real person.

It is very able to provide care for older people with behaviours that challenge and regularly gets referrals from the Mental Health team at West Sussex County Council. The home has also won contracts with WSCC.

The home has single and double rooms (for couples to share), some en-suite facilities. There are also two spacious lounge areas and a pleasant sun lounge. The main lounge and the sun lounge have direct access to their garden area.

All the food is freshly prepared on a daily basis and there is a four-week menu to choose from. Special diets can be catered for. Generally twice a year they have a food tasting event where all the residents, families and friends are invited to taste different cuisines. The best ones are added to their menu.

The home's dedicated staff are given regular training to ensure quality care. The training is provided in-house to ensure it is person-centred.

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Care Provided by Willett Lodge Nursing Home

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Felicia Burghelea (Registered Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Willett Lodge Nursing Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £950 – £1,500
    • Self-Funded Nursing Dementia Care £950 – £1,500

  • The above fee depends on the room chosen and the needs of the person.
  • (these prices are only a guideline, please contact Willett Lodge Nursing Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Willett Lodge loves having visitors and operates an open visiting policy. Tea and coffee is always available and if you visit during lunch you may even get a pudding.


  • Parking

  • Free parking available on the road as well as 4 parking spaces in the car park at the rear of the home, on Longfellow Road.


Willett Lodge Nursing Home Reviews (19)

9.7

Willett Lodge Nursing Home has a Review Score of 9.7 (9.721) out of 10, based on 16 reviews in the last 2 years. Over all time Willett Lodge Nursing Home has 19 reviews.

Overall Experience

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Date Published

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Review from G B (Wife of Resident) assisted by family/friend published on 18 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, I am very pleased with my husband's care at Willett Lodge. The staff are all lovely and really look after him. I've been very impressed with the variety of activities the residents can get involved in and how engaging they are made.
I would recommend the home.

Reply from Willett Lodge, Team at Willett Lodge Nursing Home

Thank you very much for submitting this lovely review. We are honoured to hear that you are happy with the care provided by us and that you trust us with the care for your husband. We will make sure that your lovely words will be passed on to our team.


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Review from V S (Wife of Resident) published on 13 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The nurses and staff have been very helpful, kind and friendly. They keep me up to date with his health and resolve any problems. His room is quiet, clean and warm and he is kept comfortable. Plenty of nutritious food and drink is provided and they even made him a special birthday cake, which he enjoyed.
The management team have been very helpful, assisting me with things I am not familiar with and keeping me informed about my husband and passing on messages when I have been unable to visit due to ill health. My experience of Willet Lodge Nursing Home has been a pleasant one.

Reply from Willett Lodge, Team at Willett Lodge Nursing Home

Thank you for the lovely review and the lovely words. We are very glad to hear that you are happy with the care provided to your loved one.


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Review from Peter B (Husband of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been here for 11 weeks having palliative care for "end of life".
The home is very good, and although she is in a room, ensuite on the first floor, and there is a lift, she never leaves her room. This is due to her extreme frailty.

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Review from Victoria M (Daughter of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for about 18 months. He had been to a few other care homes before Willett Lodge and we had no feeling his needs were being met. But since coming to Willett Lodge he has been so much happier. The carers do many activities with the residents. Singers and dancing and a therapy
dog come in regularly which the residents love. They also do lots of family get-togethers to celebrate Christmas, the summer time and any other things that come up which need to be celebrated like the King's Coronation. The care home put on great entertainment for the events. My dad is well looked after and I highly recommend this care home.

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Review from Shirley P (Wife of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The final ten months of my husband's life were, without question, vastly improved because of the dedicated and exceptional care from the wonderful team at Willett Lodge. Despite having dementia my husband quickly settled into the homely, warm and happy environment which helped him feel incredibly safe,
content and brought back his old sparkle. He was treated as a family member, not a patient, and thoroughly enjoyed the varied activities and companionship of both fellow residents and staff alike. Delicious home-cooked meals around the dining table made food enjoyable and, despite having a special diet, he was always very well catered for.
The friendly, relaxed atmosphere made visits a pleasure and helped create so many happy memories to cherish, for which I and my family are truly grateful. The professionalism and genuine commitment really instil confidence, which is a godsend at such a difficult time. I can't thank the manager and all her superb staff enough.

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Review from John B (Husband of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident since March and has been treated very well, as she is bedridden they come and change her on a regular basis and when feeding her they take their time, the same when giving her a drink. The staff are very friendly and do all they can for her. I could highly recommend them
to care for anyone.

Reply from Willett Lodge, Team at Willett Lodge Nursing Home

Thank you very much for submitting this lovely review. We are honoured to hear that you are happy with the care provided by us and that you trust us with the care for your wife. We will make sure that your lovely words will be passed on to our team.


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Review from L M (Wife of Resident) published on 10 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A big thank you to all the staff and management, who do a very difficult job wonderfully well.

Reply from Willett Lodge-Team, - at Willett Lodge Nursing Home

Thank you for the lovely review and the lovely words. We are very glad to hear that you are happy with the care provided to your loved one.


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Review from J J (Daughter of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been at Willet Lodge for a couple of months now and I am so happy she is here. The manager and all the staff are so friendly, explain everything they are doing and keep me up to date. They look after all my Mum's needs to a very high standard and are always so helpful and professional and
friendly. I would highly recommend Willett Lodge to everyone.

Reply from Willett Lodge-Team, - at Willett Lodge Nursing Home

Thank you for your lovely review. We hope to continue providing your loved one with the best possible care. It is always nice to hear from family members who feel like their loved one is cared for and looked after. Thank you for choosing Willett Lodge for your Mum's stay.


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Review from S B (Wife of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Willett Lodge for a 2 weeks respite at short notice. The staff and management did their utmost to accommodate his needs and to make him feel comfortable and at ease. He was always clean and well-presented and treated with respect and dignity. His room was clean and adequate with
storage facilities for a short-term stay. I feel reassured that he was being well looked after and was in safe hands. Thank you to everyone.

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Review from P S (Niece of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has had exceptional care at this home due to the management and staff who have shown her compassion and have given her respect, dignity and a friendly attitude which goes beyond their professional duties. She has responded the the interaction with staff and residents in the short time of being
at the home. We are welcomed and updated on any information regarding my aunt. The family are pleased she is in a comfortable safe and caring environment.

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Review from Angela L (Sister-in-law of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience when visiting Willett Lodge Nursing Home has consistently been very positive. I have always felt that a home hinges on the quality of the management, which then undeniably filters down into every area. In this regard, Willett Lodge is exemplary, with an exceptionally knowledgeable and
dedicated manager who leads a wonderful team.
It is clear to see that my brother-in-law is thriving in the friendly, homely atmosphere. He is well looked after and treated with care, consideration and respect - never talked down to or ignored.
It is such a relief to witness such a positive change in him and to know that he is finally safe, secure and genuinely happy.

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Review from Louisa S (Daughter of Resident) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying at Willett Lodge since August 2022. All the staff and management are very friendly and helpful. My mother is so well looked after, and I know that she is in capable and kind hands. I am very grateful that she is staying at Willett Lodge.

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Review from Vonna L (Daughter of Resident) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum spent two weeks here for respite. The room she was staying in had recently been redecorated and was very bright and fresh. The staff were so welcoming to both my mum and me. Thank you so much to the whole team.

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Review from R H (Next of Kin) published on 17 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Willett Lodge Nursing Home for the past 7 years. The staff work very hard to keep the residents healthy and looked after. Mum with her Dementia requires 24/365 days a year care. I have noticed a rapid decline in her health over the last 3 years, but that's due to the Dementia. The Staff
are very polite and respectful to me every time I have visited.

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Review from Naomi S (Daughter of Resident) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Willett Lodge have been nothing but supportive of my young father who had dementia and various other health issues.
It’s the first place my dad has felt settled in a long time. They are always keeping all residents active and socialising which I think is fantastic. I and my family are
very thankful for the support from all staff.

Reply from Felicia Burghelea, Manager at Willett Lodge Nursing Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your loved one in our care. It is always nice to hear that family members feel like their loved ones are cared for and looked after.


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Review from K F (Daughter of Resident) published on 14 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has been an amazing place for my dad with dementia and being only 66. The staff are all nice and keep us updated on all the needs of my dad. They have plenty of activities for the residents to enjoy as well as a nice lounge and garden. My dads been happy with the food overall it’s a lovely
smaller home that has a more homely feel

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Review from Ross W (Son of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Willett Lodge and its excellent team provided respite care for my Mum during a particularly difficult period when she was suffering extreme anxiety and confusion. The Manager’s calm, knowledgeable approach meant she was welcomed into the home and almost immediately began to reap the benefits. At the
end of the placement, they cooperated fully with the receiving home and helped make the transition as easy as possible. I will always be in their debt for their help during this extremely difficult time for our family.

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Review from Linda H (Daughter of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is well cared for and the management and staff are very friendly, nice and kind to her and to me when I regularly visit. I wish there were more activities and things for her and the other residents to do though.

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Review from M H (Son of Resident) published on 30 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall standard good. Can be a bit cramped for space for visitors. Perhaps some recliner chairs could be installed in the lounge for residents. Made to feel welcome when visiting, tea and coffee available.

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Current Review Score: 9.7 (9.721)

Overview of Review Score

The Review Score of 9.7 (9.721) out of 10 for Willett Lodge Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.721 for Willett Lodge Nursing Home is calculated as follows: ( (143 Excellents x 5) + (41 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 190 Ratings = 4.721

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Willett Lodge Nursing Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 17 Mar 2025

Please contact us to find out any information about any bedroom vacancies.


Awards / Recognitions (1)

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Meet the Team (1)

Felicia

Felicia Burghelea

Job Title: Registered Manager

Joined: 2023

My name is Felicia Burghelea and I am the Registered Manager at Willett Lodge Nursing Home. I joined the Smart Care Homes because I passionately believe in their philosophy: Sincere care, meaningful activities built on relationships and trust, which should always be at the centre of the way we work.


I started at Willett Lodge Care Home in May 2023, I have a wealth of knowledge and experience working within the care sector, having managed Nursing/Dementia and, led management teams.


After a complete career change from retail industry, I realised that I love working in the care industry because I have always wanted to help others to live their lives to the fullest and lead my team to make a difference in the work we do within the care sector.


I love being outdoors, hiking or sitting in the sunshine. Travelling is another hobby of mine as I am always keen in learning things about other cultures and traditions.


I look forward to meeting you personally, my door is always open, working with you to make sure that we always provide the best care we can for your loved one.


Frequently Asked Questions about Willett Lodge Nursing Home

What types of Care is Willett Lodge Nursing Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Willett Lodge Nursing Home provide?

Palliative Care, Physiotherapy, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Willett Lodge Nursing Home have?

There are 20 Single Rooms.

What are the Facilities & Services at Willett Lodge Nursing Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Willett Lodge Nursing Home to the centre of Worthing?

0.4 mile(s) as the crow flies, distance by road may be significantly further.