The Old Vicarage Care Home

27 Church Street, St Neots PE19 2BU
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9.4 27 Reviews
  • The Old Vicarage Care Home, St Neots
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Care Provided by The Old Vicarage Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • MD Care Homes Ltd
  • Person in charge
  • Tracey Fabray (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Old Vicarage Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,250
    • Self-Funded Residential Dementia Care £1,000 – £1,250
    • RESPITE Self-Funded Residential Care £1,000 – £1,250
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,250
  • (these prices are only a guideline, please contact The Old Vicarage Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
Are you the Owner/Manager of The Old Vicarage Care Home? View your Advertising Options

The Old Vicarage Care Home Reviews (27)

Total of 27, showing 1-20
9.4

The Old Vicarage Care Home has a Review Score of 9.4 (9.435) out of 10, based on 8 reviews in the last 2 years. Over all time The Old Vicarage Care Home has 27 reviews.

Overall Experience

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Date Published

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Review from Angela S (Daughter of Resident) published on 24 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Vicarage Care Home provided a much needed day care facility for my father twice a week. The staff are extremely caring, taking the time to get to know my father in order to be able to give him the care, respect and attention he needed. It took him a while to settle in due to his dementia and
Alzheimer's however the patience of the staff and their ability to encourage him to get involved in activities is a testament to the high level of care they provide. Being able to see him joining in with activities on the social media platform was a lovely way to understand what he had being enjoying whilst he was there as he was unable to communicate this verbally to us. As a family we can not thank all the staff enough for looking after him the way they did during his time there.

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Review from Liz W (Daughter of Resident) published on 18 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at The Old Vicarage for 2.5 years now and the care and compassion has been excellent. All the staff are considerate of Mother's needs, yet seem to be able to gain her cooperation in a loving manner as I never could. Because the home is fairly small, it has a lovely atmosphere and
I can visit anytime either in Mum's room, in the garden or borrowing a wheelchair to take her out. Very happy with Mum's care and dreading the day that she may need to move into a nursing home.

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Review from S K (Friend of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Old Vicarage Care Home provides good, comprehensive care in a setting made to feel like home. The staff are extremely kind and conscientious. They plainly care greatly for their residents' wellbeing and know them all as individuals to be treated with respect.

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Review from Jane G (Daughter of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent approximately 18 months in The Old Vicarage. She was well cared for especially during the last few days of her life when she was on end-of-life care. Having full mental capacity she was able to instruct the staff on her needs.

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Review from Elizabeth R (Daughter of Resident) published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent 18 months in this care home before her death in April 2024. She had moved to the care home following a fall at home. She soon settled in her lovely room overlooking the garden. Her every need was attended to and she enjoyed her chats with the staff, who recognised that whilst needing
assistance with washing and dressing she wanted to stay as independent as possible. My family will be forever grateful for the care and attention given to her.

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Review from J R (Daughter of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 20 months of her life in Old Vicarage Care Home. It is a unique home, small, intimate with knowledgeable staff and a stable workforce who seem to all enjoy their work treating residents as family. The end-of-life care given to my mother in the last few weeks of her life was
exceptional. Mum was on the whole happy and any gripe was quickly responded to. A dedicated team and high level of care.

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Review from R P (Resident) assisted by family/friend published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff treat me very well giving me their time and lots of encouragement to be active and engaged. They are always courteous, friendly and considerate.

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Review from B W (Daughter of Resident) published on 30 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy here. I think due to the friendly and caring staff. It felt like a home - she enjoyed the home-cooked food, the company and the activities. I was always welcomed and felt able to talk to any of the staff whenever I visited.

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Review from Nathan W (Great-grandson of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Vicarage Care Home takes fantastic care of my nan. The staff are so caring and attentive. She always says how much she likes the ladies who look after her. I like them too! Somehow they all know my name and what I've been up to. The Facebook group through Covid was brilliant and it's still so
nice to see the activities the staff put on. The home itself is in great condition and always lovely and clean. I highly recommend it! Thank you.

Reply from Kelly Payne, Manager at The Old Vicarage Care Home

Lovely review thank you. We like to get to know the families and friends that visit our residents as we see ourselves as a family within the home. It's always lovely to hear such wonderful comments. The staff here are a great team and so proud to be a part of this lovely home.


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Review from E R (Relative of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited The Old Vicarage at the time of the jubilee celebrations and was impressed at how caring the staff were and attentive to all. The residents I chatted to all said how they loved the care home and what a wonderful place it was. It was evident that this was a happy place. My friend has excellent
care there by staff for whom nothing is too much and they are always there to help.

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Review from Michelle B (Granddaughter of Resident) published on 18 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic carehome! Provided a high level of care and support. Friendly, welcoming and loving carers, both to the service user and all the family. Always there to help and listen. Clean, great food, just amazing all around!

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Review from Robin N (Husband of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Vicarage Care Home is conveniently situated to me and allows me to maintain contact with my wife on a regular basis. The Home is small and very family orientated, meaning that the residents are the family and the staff work in their home. This approach seems to have the desired effect. My wife
was a day service user for a short while but her condition and behaviour deteriorated and it became necessary to find her permanent care. The Home had a vacancy and took her in. She has been in their care since early March 2022 and she has settled very well. The staff are very caring and the residents are their first priority. The home is clean and well maintained and my wife seems to enjoy the meals. When I take her out for a coffee or a walk she is never apprehensive or anxious about returning. I would recommend this Care Home and do meet other people who have very high opinions of it. I feel confident that my wife is receiving the best care possible.

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Review from Peter P (Husband of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was only a resident at The Old Vicarage Care Home for 5 weeks until she had to be transferred to hospital, where she passed away 4 weeks later. During her time at the Old Vicarage, my wife was very well looked after, staff were caring, the facilities good and very clean, the food was excellent,
and the whole home seemed very well managed. I would have no hesitation in recommending the home to anyone looking for similar care.

Reply from Kelly Payne, Registered Manager at The Old Vicarage Care Home

I would like to say a huge thank you for your kind comments. We pride ourselves in providing excellent care with a great team and our aim is always to ensure that residents, their family and friends are always made to feel welcome. This really is a home-from-home with a very happy atmosphere, filled with fun, love and laughter.


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Review from Margaret N (Daughter of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was under the care of the Old Vicarage Care Home for 10 months before she passed away, recently. The home is very well managed with the care of its residents always a priority. When you enter the building, there is immediately a sense of it being a homely place. It was always spotlessly clean.
The food was excellent and perfectly suited to its residents with good home cooking, the sort of food which they would have been used to at home. There was always a good range of activities on offer to keep the residents occupied and stimulated. My mother's bedroom was clean and comfortable but did not feel like a hotel bedroom and there was plenty of room to put personal things. The staff in the home were very caring and were able to provide any equipment to improve comfort and care. I could not fault any aspect of the care which my mother received in the Old Vicarage Care Home.

Reply from Kelly Payne, Registered Manager at The Old Vicarage Care Home

We always welcome any kind of feed back from family/friends and would like to say thank you for your kind words. As always we strive to make our home as friendly and welcoming as possible and take great pride in the way we look after our 'extended family'. It really is a home-from-home with great care staff, happy atmosphere and excellent food.


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Review from Anne M (Daughter of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to the Old Vicarage in February 2021. She was immediately made very welcome and quickly joined the home community. She was extremely well cared for - particularly important given the current pandemic. I was continually kept advised of her wellbeing and health and was able to visit as
agreed by the Care Home and current restrictions. Over the following weeks, Mum's health slowly deteriorated but the home was mindful of additional support and comfort required - the carers were particularly kind and attentive. The home is expertly managed and all carers appear to have the comfort of the residents at the forefront of their care. Mum passed away at the end of May and again, the home could not have been more caring. I am particularly mined of a quote on the main staircase that reads something like - 'this is not our place of work, but your home in which we have the privilege to work' (not an exact quote but the sentiment is obvious).

Reply from Kelly Payne, Registered Manager at The Old Vicarage Care Home

We are very grateful for the kind comments from the family of this resident. It is and always will remain to care for all of our 'family' to the best of our ability and to ensure we truly make this their 'home'.


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Review from June (Friend of Resident) published on 18 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A small friendly care home with a homely feeling. Both management and the team of carers are wonderful and professional in providing individual care to meet each resident’s needs as well as dealing with visitors and relatives demands.
During the time that my friend was a resident she always told her
visitors how kind the staff were to her and despite not wanting to go into a home initially, she settled in quickly.
Thanks go to all of you and keep up the wonderful service you offer.

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Review from Janet D (Friend of Resident) published on 21 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would highly recommend this home. Staff are excellent, very caring and treat the residents with the utmost respect. Rooms are clean and tidy and the quality of food is excellent reside ts being offered a choice for lunch rather than what is given. Has a lovely garden for sitting in during the summer
months. Overall a very nice place to be in.

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Review from M S (Friend of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit this care home I'm very impressed with the staff, they always have a smile on their face and are polite.
The food is always homecooked, smells really delicious and enjoyed by the residents.
The residents seem content and happy when I visit my friends.

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Review from Rita P (Resident) assisted by family/friend published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As expected from a care home. Much better than the previous care home.

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Review from C B (Resident) assisted by family/friend published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Old Vicarage Care Home I find pleasant, the staff are very friendly and willing to help when necessary.

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Current Review Score: 9.4 (9.435)

Overview of Review Score

The Review Score of 9.4 (9.435) out of 10 for The Old Vicarage Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.635 for The Old Vicarage Care Home is calculated as follows: ( (64 Excellents x 5) + (29 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 96 Ratings = 4.635

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for The Old Vicarage Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about The Old Vicarage Care Home

What types of Care is The Old Vicarage Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Old Vicarage Care Home provide?

Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does The Old Vicarage Care Home have?

There are 19 Single Rooms.

What are the Facilities & Services at The Old Vicarage Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Old Vicarage Care Home to the centre of St Neots?

0.1 mile(s) as the crow flies, distance by road may be significantly further.