Aliwal Manor Care Home

Turners Lane, Whittlesey, Peterborough PE7 1EH
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9.8 66 Reviews
  • Aliwal Manor Care Home, Peterborough
Caring for 32 people, Aliwal Manor is a small, intimate care home with a big heart. They offer expert, personal care and support to people needing respite care and long-term residential care, residential dementia care and end of life care in a comfortable and attractive environment.

The team members, many of whom live in the local areas of Whittlesey, Turves and Peterborough, pride themselves on their warm and friendly approach and develop strong relationships with residents, and those closest to them, to ensure a holistic and person-centred approach to care.

They also run a day centre once a week for elderly people living in the community to visit and help develop new friendships.

Small and friendly, Aliwal Manor offers residents a real home from home.


At a Glance
- 32 Bedrooms
- Couples can be accommodated
- Gardens with allotment, chickens, rabbits and guinea fowl
- Visitors welcome at all times
- All floors are wheelchair accessible
- Wi-Fi available
- Car parking
- Pets by arrangement
- Services and Support
- Residential care
- Residential dementia care
- Respite care
- End of life care
- Day care
- Hairdressing salon offering hair and nail treatments
- Visiting Chiropodist, Optician and Podiatrist
- Freshly prepared meals cooked within the home
- Private dining in own room, if preferred
- Own GP, if required
- Full activities programme including gardening club, art and craft sessions, regular outings, church services and reminiscence therapy sessions at the local museum and within the home.

Show Aliwal Manor Care Home on the Map

Care Provided by Aliwal Manor Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sally Allen (Home manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Aliwal Manor Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,150
    • Self-Funded Residential Dementia Care from £1,199
    • RESPITE Self-Funded Residential Care from £1,150
    • RESPITE Self-Funded Residential Dementia Care from £1,199
  • (these prices are only a guideline, please contact Aliwal Manor Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On site parking


Aliwal Manor Care Home Reviews (66)

Total of 66, showing 1-20
9.8

Aliwal Manor Care Home has a Review Score of 9.8 (9.804) out of 10, based on 15 reviews in the last 2 years. Over all time Aliwal Manor Care Home has 66 reviews.

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Review from B B (Husband of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A happy caring atmosphere with excellent team and facilities - my wife is well cared for, which gives me peace of mind.

Reply from Jayne Masterson, Regional Director at Aliwal Manor Care Home

Thank you so much for taking the time to leave a review and I am so happy that the care your wife receives from the Aliwal team gives you peace of mind. I will ensure your positive comments are shared with the team.


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Review from Stewart R (Son of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Aliwal Manor has been a God send after Mum needed 24-hour Alzheimer's care. She has been there now for two years and even though the disease is getting worse the staff cannot do enough for her. They are very proactive in any medical issues and update me at every step. I highly recommend Aliwal Manor
for your loved ones.

Reply from Sally Allen, Manager at Aliwal Manor Care Home

Thank you for your review. I am pleased to hear that you are happy with Mum's care. We now have a new activities coordinator and she is doing lots more activities with all the residents.


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Review from M R (Friend of Resident) published on 9 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and responsive. The atmosphere when I visit is positive and relaxed. I am informed promptly of any issues arising.

Reply from Sally Allen, Manager at Aliwal Manor Care Home

Thank you for your kind review of Aliwal Manor. We take great pride in making people calm and relaxed when they come through our doors.


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Review from Margaret L (Friend of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was present when two younger staff members were on duty recently.
One regular routine was undertaken with total respect for several residents. It was so good to see such calm encouragement given to complete 'weigh-in' procedures that morning.
It was lovely to see a little fun and smiles added into
a serious situation. One not always straight-forward. Nothing seemed a problem and everything done quite naturally. Many thanks.

Reply from Sally Allen, Manager at Aliwal Manor Care Home

We appreciate your generous feedback and the 5-star rating you have given us. At Aliwal, our top priority is always the well-being of our residents. It is gratifying to hear that you had a positive experience with us. Your comments will inspire us to maintain our high standards of service.


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Review from J W (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found Aliwal Care Home to be caring and considerate with dignity. The staff have changed a lot this year and had a hiccup, but is back on course now. The new staff are friendly and approachable. Both parents are under their care and I wouldn't hesitate to recommend to anyone considering.
Clean and tidy, good meals and caring staff.

Reply from Sally Allen, Manager at Aliwal Manor Care Home

Thank you for taking the time to leave this positive review. We are so pleased to hear that your mum and dad are happy being part of our Aliwal family. We appreciate your kind words and I will make sure the team is aware.


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Review from S M (Friend of Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Particularly like the separate break-out rooms. As I have no internet access or access to a computer I sometimes miss out on activities that are shared in this way.

Reply from Jayne Masterson, Regional Director at Aliwal Manor Care Home

Thank you for taking the time to write a review, always feel free to come and talk to the Manager when you visit if there is anything we can support you or your loved one with.


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Review from Janet S (Daughter of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had a review today with the deputy manager along with my sister. It was good to get feedback on how my mum and dad were doing from their day to day routine. It also allowed us to ask questions and were given good answers. The home is making some positive changes. I feel my parents are getting very
good care and that they have the best interests of the residents at heart. Activities are improving, as they dwindle off for a short while. Overall, it is a lovely care home. The staff are always friendly when we visit.

Reply from Jayne Masterson, Regional Director at Aliwal Manor Care Home

Thank you for taking the time to leave this positive review. We are so pleased to hear that your mum and dad are happy being part of our Aliwal family. We appreciate your kind words and I will make sure the team is aware.


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Review from J B (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had to tell my mum that her younger brother had passed, as although she has dementia, she always asks if I've seen him. I told the manager and she was very helpful and supportive when telling my mum. She made sure that all the staff were aware. I left knowing that Mum would be okay if she got upset
or asked anything.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Aliwal Manor Care Home

Thank you for taking the time to write a review of Aliwal Manor Care Home. We are pleased to hear all of the team were helpful to you at this difficult time.


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Review from Julie W (Niece of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my uncle arrived at Aliwal Manor Care Home he has been a different person, eating good food, excellent staff and really good entertainment.
We realised my uncle was at the stage where he needed more care and Aliwal has made the transition work brilliantly. We now know the correct care home was
chosen and thank everyone for the time and help and understanding of my uncle's needs.
We are always made to feel welcome when we visit and all the staff put us at ease. My uncle really loves being at Aliwal which puts our family at ease.

Reply from Sarah Dean, Manager at Aliwal Manor Care Home

Thank you for your review, I will share these lovely comments with the team. It is a pleasure caring for your uncle and pleased to hear he is settling in so well.


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Review from Carol B (Son of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great little home. Friendly staff. Mother is very happy and looked after well.

Reply from Sarah Dean, Manager at Aliwal Manor Care Home

Thank you for your review, and I will let the team know your lovely comments. I hope Mum continues to be happy with us; it is our pleasure caring for her.


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Review from C F (Son of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Aliwal Manor Care Home is a proper care home. You don’t need a million-pound exterior to provide quality care. Care is about looking after individual needs, well-being, happiness and love. It’s not about ticking boxes for CQC ratings, it’s about making elderly, vulnerable people a new home where they
feel safe and loved.

Reply from Sarah Dean, Manager at Aliwal Manor Care Home

Thank you for this lovely review. I will share your comments with the team.


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Review from Laura J (Granddaughter of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother is a new resident at Aliwal Manor Care Home. Our first impressions were that the home is clean and smells nice, modern decor with a homely feel. The staff are very kind and helpful with a genuine interest in residents' well-being. The home is well-run, everything was explained and discussed
with the family. So far, everything we have experienced and witnessed has been positive and we are thankful that a difficult decision has been made comforting and reassuring.

Reply from Sarah Dean, Manager at Aliwal Manor Care Home

Thank you for kind words. I will pass on your lovely comments to the team.


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Review from Gail O (Daughter of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After being very apprehensive about Mum settling into her new surroundings, I am more than happy with the care and friendliness she has received from the lovely staff. The home is lovely, 'a real home from home'.

Reply from Sarah Dean, Manager at Aliwal Manor Care Home

Thank you for your review. I will pass on your lovely comments to the team.


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Review from R K (Son of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with the level of care. The home is spotlessly clean. I cannot speak highly enough about the manager and staff at Aliwal; they are all amazing. Thank you.

Reply from Sarah Dean, Manager at Aliwal Manor Care Home

Thank you for your feedback. I will pass on your lovely comments to the team.


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Review from Sharon W (Friend of Resident) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly friend and neighbour first visited Aliwal Manor Care Home last summer for respite while I was away on holiday. This was followed by her becoming a full time resident at the end of the summer. She has settled in very well and we find the home to be very comfortable and caring. The food
and entertainment is very good and the communication is excellent. Would wholeheartedly recommend to anybody looking for a caring home from home environment.

Reply from Sarah Dean, Manager at Aliwal Manor Care Home

Thank you for your feedback. It is lovely to hear your friend has settled in very well.


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Review from Lesley H (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is very good. All the carers and staff are all really helpful and attentive. I am happy with the care of my mother.

Reply from Andrea Layton, Home Manager at Aliwal Manor Care Home

Thank you for your feedback it is very much appreciated.


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Review from C W (Son of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very nervous when first arriving, this was the second home we tried. There were tears when we left her. Two weeks respite later she was happy and smiling. 24-hour care got too much for me so arranged a second respite time. By the end of that, she now has two places called home. My house
and Aliwal. She is happy and the staff have got her involved much more with the others. No pressure just enthusiasm, caring and understanding. Wholeheartedly recommend to anyone. Thanks Aliwal!

Reply from Andrea Layton, Home Manager at Aliwal Manor Care Home

Thank you for this fabulous feedback. It is a pleasure to have your mum living with us.


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Review from J R (Resident) assisted by family/friend published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is excellent.

Reply from Andrea Layton, Home Manager at Aliwal Manor Care Home

Thank you for your valued feedback, it is a pleasure to have you living in our home.


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Review from A K (Resident) published on 27 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have no complaints.

Reply from andrea layton, Home Manager at Aliwal Manor Care Home

Thank you for the lovely feedback, it is an absolute pleasure having you living with us.


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Review from S H (Resident) published on 25 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good.

Reply from Andrea Layton, Home Manager at Aliwal Manor Care Home

Thank you for your valued review, it is a pleasure to have you living in our home.


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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Aliwal Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Aliwal Manor Care Home is calculated as follows: ( (146 Excellents x 5) + (31 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 179 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Aliwal Manor Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Sally

Sally Allen

Job Title: Home Manager

Joined: 2023

Sally has worked in care for 15 years. She has worked in a variety of settings including Care Homes, Rehabilitation Units and providing End of Life care for people in their own homes.


Sally then progressed to Team Manager, working for a domiciliary care agency.


Sally joined Aliwal on May 23 as Deputy Manager and was promoted to Home Manager on November 23.


Sally has achieved her NVQ levels 2 & 3 in Health and Social Care and is currently working towards level 5.


Simona

Simona Nikova

Job Title: Deputy Manager

Joined: 2021

Simona has been working in the care sector for 15 years, providing person-centered care to individuals in both residential and nursing settings.


Starting as a Healthcare Assistant, Simona worked her way through the sector getting experience in different roles, before recently being promoted to the Deputy Manager at Aliwal Manor. Her varied experience, caring nature, and developed skill set mean she is the perfect person for this role.


Frequently Asked Questions about Aliwal Manor Care Home

What types of Care is Aliwal Manor Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Aliwal Manor Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Aliwal Manor Care Home have?

There are 32 Single Rooms.

What are the Facilities & Services at Aliwal Manor Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Aliwal Manor Care Home to the centre of Peterborough?

5.0 mile(s) as the crow flies, distance by road may be significantly further.