Brook House Care Home

45 Seymour Street, Cambridge CB1 3DJ
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9.5 51 Reviews
  • Brook House Care Home, Cambridge
Brook House is a 35 bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.

Situated close to Cambridge city centre, just off Mill Road, the home is in an ideal location for people living in Brook House and their families to explore the historic university city of Cambridge and is easily accessible via public transport.

Brook House is divided in to four units over two floors. All rooms are single occupancy. Two premier rooms have been fitted with en-suite facilities. Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home. The upper floor is accessed by stairs or a lift.

Brook House provides -
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by a dedicated chef
•        A warm and welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Brook House and their families
•        Enclosed, landscaped gardens with wheelchair access
•        Long term and respite care

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Care Provided by Brook House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brook House Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Brook House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Brook House Care Home Reviews (51)

Total of 51, showing 1-20
9.5

Brook House Care Home has a Review Score of 9.5 (9.519) out of 10, based on 8 reviews in the last 2 years. Over all time Brook House Care Home has 51 reviews.

Overall Experience

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Date Published

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Review from G E (Friend of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend each week. Various days, on every occasion the staff are so friendly and professional with the up most care.
I have totally confidence in Brook House. The new House Manager has made a great improvment.

Reply from Jayne Masterson, Regional Director at Brook House Care Home

Thank you so much for taking the time to complete a review. I will ensure your positives comments are shared with the team.


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Review from K D (Daughter of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Manager has an open door policy. Staff are very friendly Meals always look appetising.
Dad took a while to settle but is now settled and happy to be living here. Room is always clean.

Reply from Jayne Masterson, Regional Director at Brook House Care Home

Thank you so much for taking the time to leave a review. I will ensure your positive comments are shared with the team and please do not hesitate to visit the manager at any time.


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Review from Cheryl C (Daughter of Resident) published on 12 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brook House is a wonderful care home. My mother has been a resident nearly 3 years. I cannot express enough gratitude for the incredible compassionate care that my mother receives. The dedicated team of staff truly understand her needs and are always on the end of the phone, if I have any questions.
Knowing that she is in such capable and caring hands gives me great peace of mind.

Reply from Jayne Masterson, Regional Director at Brook House Care Home

Thank you so much for taking the time to leave a review, I will ensure your positive comments are shared with the team.


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Review from M I (Daughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daddy has been living at Brook House Care Home and I couldn't be happier with the care and love he receives there. From the moment we walked through the doors, it was clear that this was a special place.
The staff are incredibly kind, compassionate and attentive. They treat every resident with respect
and dignity, taking the time to truly understand their needs and preferences.

Reply from Jayne Masterson, Regional Director at Brook House Care Home

Thank you for taking the time to complete a review for Brook House. I will ensure your positive feedback is shared with the team.


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Review from J V (Grandson of Resident) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our grandad stayed at the Brook House Care Home during November.The deputy manager was very helpful when arranging his stay. All carers have been very friendly and professional and he wouldn’t mind staying again in the future if necessary.

Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for taking the time to submit this review, it is very much appreciated, we will pass your comments on to the team and look forward to seeing your grandad again at Brook House.


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Review from T B (Ex Family Member) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brook House is honestly one of the loveliest places you could ever leave a loved one in someone else's care. The staff work incredibly hard and do their absolute best to ensure every resident is completely cared for. They go above and beyond and look like they are having fun at the same time! I could
not recommend this home enough, the deputy manager is outstanding and committed to providing the highest quality of care.

Reply from Jayne Masterson, Manager at Brook House Care Home

Thank you for taking the time to write a review about our home and your observations of the wonderful care team there towards you as a family member and your relative who was in our care. I will ensure we share your review with the team at Brook.


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Review from Chris L (Son of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Brook House Care Home were fantastic at caring for my mum during the time she stayed there. Without exception, the whole team are so caring and compassionate towards the residents. My mum had dementia which the team managed expertly. I wasn't local so unable to visit frequently but the team
were great at keeping me informed and I could see the organised activities via social media. Liaison with the local GP and hospital was also excellent. It was a huge reassurance and comfort to the family that Mum was so well cared for.

Reply from Jayne Masterson, Regional Director at Brook House Care Home

Thank you for taking the time to submit a review and tell us how fantastic the team at Brook were whilst caring for your mum. I will ensure your feedback is passed to the team.


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Review from R S (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Putting my mum into a care home has been very stressful for the family, but the staff at Brook House helped enormously. They have been very caring and attentive to my mum. Nothing seems too much trouble. They look after her with dignity and respect. They take time to get to know Mum and to calm and
reassure her when she seems distressed. Little things mean so much, like plaiting her hair, sitting with her and stroking/holding her hand. Thank you.

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Review from S H (Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed a care home for respite following an injury in a road traffic accident. From my first approach, the tone of the response here was friendly and helpful and also pragmatic, as I had and still have no idea how long recovery will take. They were much more flexible than the other place I had contacted.
The staff are really caring, which makes for a warm, homely atmosphere - everyone seems to have a serious commitment to doing a good job in all departments. For various reasons, I am room bound at present - so have not sampled activities yet or other facilities.

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Review from Matt V (Son of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Brook House Care Home since the start of December 2022. Putting a parent into care is not an easy task. I was wracked with guilt and worry about getting her there because mum had always said she would never go into a home, but the staff here made the transition so easy and were brilliant
from my initial visit, right through to the admittance day and ever since.


The admin staff are superb, calling to keep you informed as needed, thank you to them. Naturally, the other members of the care team are absolutely superb too, keeping residents busy, entertained, fed, and on top of whatever particular needs they have. I have seen them with my mum and with other residents and cannot fault them in any capacity.


I simply cannot express my gratitude enough to everyone at Brook House. You are all a credit to your profession and worthy of recognition and recommendation.


Reply from Tanya Watson, Home Manager at Brook House Care Home

Thank you for such kind words, it is greatly appreciated.


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Review from David G (Son of Resident) published on 15 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very accommodating and friendly. Rooms very good and clean.

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Review from M H (Daughter of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Brooke house care home for more than six months and she has been well looked after. The staff are friendly and helpful. Mum likes her dinners. It may not have the most updated interior, however, the care my mum gets is great and I can’t fault the home or staff. Thank you.

Reply from Tanya Watson, Home Manager at Brook House Care Home

Thank you for your lovely comments it means a lot to us all.


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Review from Lesley D (Daughter of Resident) published on 25 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found Brook House staff extremely helpful, caring and conscientious. They contact the doctor whenever necessary, keeping me informed of any medical issues. I commend Brook House and its wonderful staff who have battled with great compassion through the recent pandemic under immense pressure.
Huge respect for them all!

Reply from Tanya Watson, Home Manager at Brook House Care Home

Thank you for leaving us this lovely review - It means a lot to the whole team.


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Review from Pat B (Sister of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear sister became a resident in Brook House Care Home just a couple of weeks ago and already I have seen a positive change in her demeanour and appearance. On our visits, we have witnessed the staff interaction with my sister and it has very much impressed me. I've seen photographs of her on social
media from the Brook House Care Home website and they have filled my heart with joy seeing her and others participating in activities. It's such a worry knowing your loved one is away from home, in a strange place and she doesn't know why. I am very impressed that the staff treat the residents with respect and affection and try their best to keep them active. I would like to say a huge thank you to you all for doing your best for my sister. Kind Regards

Reply from Tanya Watson, Home Manager at Brook House Care Home

Thank you so much for taking the time to leave this review. I will be sure to pass on your kind words to the staff.


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Review from Rosemary R (Wife of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter and I attended the jubilee garden party and were so pleased we were able to and to meet some of the staff that previously we have only had telephone conversations with. The garden party was very well organised and it was a real pleasure to see the residents in a pleasant situation and enjoying
themselves and we hope there can be future occasions such as this. The music chosen was such an excellent choice, as most of the residents remembered the tunes from so long ago and it was just lovely to see them singing and dancing along in their way. The staff are so caring to both the residents and their families and this is made more evident in settings such as this. The staff obviously work very hard as in the almost eighteen months that my husband has been at the home, it is always very clean and tidy and we appreciate that this is not always so easy. Due to the nature of the illness, it's not always clear what is in their minds.

Reply from Tanya Watson, Home Manager at Brook House Care Home

Thank you so much for these kind words. We really do appreciate receiving comments like this.


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Review from J V (Sister of Resident) assisted by family/friend published on 15 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are helpful and friendly. The meals are brilliant. Lovely garden. Plenty of areas to sit in the sun or shade. The room isn't big, but adequate for needs. The manager is friendly and approachable.

Reply from Tanya Watson, Home Manager at Brook House Care Home

Thank you so much for your kind words, we really appreciate them.


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Review from P L (Son of Resident) published on 28 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Brookhouse, has always welcomed me when I've arrived for visiting. They have kept us informed of any medical problems as they have arisen and had them dealt with immediately by medical practitioners, accordingly. The staff are always pleasant and smiling and attend to mum's needs as efficiently as they
can. The home is clean and tidy most of the time, but the laundry is a bit of an issue, even though clothes are labelled, they end up in the wrong rooms and are screwed up. Mum's drawers are always in a mess, annoyingly.

Reply from Tanya Watson, Home Manager at Brook House Care Home

Thank you for taking the time to leave us such lovely comments.


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Review from Dan G (Son of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team have always been very tentative, patient and caring with my mum who is certainly not always the easiest resident to care for. They also are always willing to help me make the best of the times I have to visit.

Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your lovely comments, they are much appreciated.


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Review from S E (Son of Resident) published on 17 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a dementia resident in Brook House. I would like to thank all the staff for all the hard work, dedication, and care they have shown, whilst looking after my mother since her arrival. Thank you for all the effort put in daily, in truly testing times.

Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words, it is much appreciated and we will share them with the staff.


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Review from Alan J (Power of Attorney of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all of the team at Brook House who have worked so hard during this pandemic. The care and dedication to the residents has been above expectations. It must be difficult to provide this service with all the precautions and changes of guidelines which has been enormous. Keeping the residents
and visitors safe is priority, I believe they have and continue to do so. Their area set up for visual contact and two-way communication is so good and helps both the residents and visitors. A medal for the person who thought that up. Thanks again to all who keep our loved ones safe, comfortable and supplied with excellent meals.

Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words, they are much appreciated and will be shared with the team at Brook House.


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Current Review Score: 9.5 (9.519)

Overview of Review Score

The Review Score of 9.5 (9.519) out of 10 for Brook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.719 for Brook House Care Home is calculated as follows: ( (74 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 96 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Brook House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (1)

Manuela

Manuela Barbosa

Job Title: Manager

Manuela has worked in the UK for the last 7 years and for the majority of this time, she has been at Brook House Care Home.


Manuela joined as a Care Assistant, but through hard work and the completion of extra-curricular courses, she began to progress. First as a Team Leader, and then progressing to the Deputy Manager before becoming the manager in January 2025.


Frequently Asked Questions about Brook House Care Home

What types of Care is Brook House Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brook House Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Brook House Care Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Brook House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brook House Care Home to the centre of Cambridge?

1.4 mile(s) as the crow flies, distance by road may be significantly further.