Brook House Care Home

45 Seymour Street, Cambridge CB1 3DJ
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9.5 51 Reviews
  • Brook House Care Home, Cambridge
Brook House is a 35 bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.

Situated close to Cambridge city centre, just off Mill Road, the home is in an ideal location for people living in Brook House and their families to explore the historic university city of Cambridge and is easily accessible via public transport.

Brook House is divided in to four units over two floors. All rooms are single occupancy. Two premier rooms have been fitted with en-suite facilities. Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home. The upper floor is accessed by stairs or a lift.

Brook House provides -
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by a dedicated chef
•        A warm and welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Brook House and their families
•        Enclosed, landscaped gardens with wheelchair access
•        Long term and respite care

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Care Provided by Brook House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Brook House Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact Brook House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Brook House Care Home Reviews (51)

Total of 51, showing 21-40
9.5

Brook House Care Home has a Review Score of 9.5 (9.519) out of 10, based on 8 reviews in the last 2 years. Over all time Brook House Care Home has 51 reviews.

Overall Experience

  • 41
  • 9
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Date Published

51
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Review from Karen B (Daughter of Resident) published on 14 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff who look after my mum. She is bed-bound and the care she receives is amazing. I'm lucky mum is here. She has been in the care home for a long time now and her needs have changed along the way and are always met. She is warm and cosy and that is of great comfort to me. Whenever
I come in all staff including office and cleaners are helpful and friendly and always ask after my dad. The care home has such a good feel to it. I remember the social worker saying that when mum first came here, she wasn't wrong. You are all angels.

Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words they are much appreciated and will be shared with the team at Brook.


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Review from M A (Son of Resident) published on 30 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The office staff and carers are all very approachable, welcoming, kind and caring. The atmosphere here is always a very relaxed one and this contributes to all the residents feeling safe and secure. Not only do they look after my mother but when I call or visit I am made to feel part of the Brook House
family. My mother has always been full of praise for the wholesome and nutritious ‘hot’ meals. House communication with loved once’s is excellent and I am kept informed of even the slightest problem. I feel safe in the knowledge that they take good care of mum, reassuring her whenever she may feel anxious for any reason and they always do their best to sort out any issues quickly.

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Review from G V (Son of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall very pleased with the standards of care in Brook House. Very attentive, friendly staff, and the home is warm, clean and welcoming.

Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words; we really appreciate you taking the time to leave us a lovely review.


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Review from M O (Son of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Brook House for over five years, and during that time, the excellent management, both former and current, and their team - including several staff members who have been there for the entire period - have provided consistently good care and shown great kindness to mum.
They have always gone above and beyond, especially during the past couple of years when sadly my mother has become totally bed-bound, and that's on top of all the additional problems that the pandemic must have brought to the workload. Very happy to recommend.

Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words; we really appreciate you taking the time to leave us a lovely review.


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Review from Jeremy O (Son of Resident) published on 16 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Brook House for over five years, having arrived at the home whilst still reasonably active. She is now in her late 90s and requires much more care and attention being very frail. Brook House has looked after her in an exemplary fashion through all the stages of her time
at the home, and great credit is due both to the current manager and staff and to their predecessors. I can speak for my whole family in saying we have been very impressed with the care she has received and are always confident of how well she is being looked after.

Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words; we really appreciate you taking the time to leave us a lovely review.


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Review from E S (Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very content, would not hesitate to ask for assistance.

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Review from J L (Niece of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff very warm and friendly. I chose this home (rather than a more expensive one) because it has a homely feel and a lovely garden.

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Review from Carol W (Daughter of Resident) published on 30 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the amazing care that the manager and her team give to my mum, I currently live in Spain and cannot visit my mum as much as I would like. It's so nice to know that she is being looked after by her extended family at Brook House.

Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words, we really appreciate you taking the time to leave us a review, we will pass your comments onto the team.


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Review from H B (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Brook House for five years. She has been extremely happy and content there. Brook House is a clean well-presented home, very welcoming. The staff there really are amazing, so very kind and caring towards my mum. I can't thank them enough. They are always happy to listen
to any concerns I may have. My only concern is just how short-staffed they are which has been picked up on other reviews. Overall I would highly recommend Brook House.

Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words. We appreciate you taking the time to complete a review, your comments will be passed onto the staff.


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Review from A B (Daughter of Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Initially, my mum was rather unsettled when she moved into Brook House, however, thanks to the care and support of her care staff she has become much more settled and seems happier in herself.
She also says they are often short-staffed but staff seem to manage well despite this, they should be applauded.
The
facilities, mum cannot control the heating in her room so can get too hot at night if it's on as she hates the heat (it must be worse for residents upstairs). She hasn't got her own toilet and has to use a commode, however, she has mental capacity and says despite the antiquated building she's happy with the care and doesn't want to move.

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Review from Linda K (Daughter of Resident) published on 30 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Brook House since September 2020. The staff are very caring and approachable and I can’t fault any aspect of their care and availability, even in the middle of the night when I have had occasion to contact them to check on my mum. They are second to none and I thank them sincerely
for the wonderful care and support they provide. Although this has no reflection on the care my mother is receiving inside the home, the outside is a disgrace. My mother looks out onto the back garden and due to hospital stays has spent a lot of time isolated in her room, and I mean weeks at a time for long periods. This area is unsafe for residents. What she looks out on is a miserable, overgrown garden which is overgrown with weeds, hasn’t got an ounce of colour, and is very depressing. Also, many dementia residents look out onto this garden and I don’t feel this outlook benefits their wellbeing or mental health. Come on Excelcare, get this sorted as a matter of priority!

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Review from Brett B (Son of Resident) published on 27 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Brook House for a few years now, firstly I would like to thank all the management and team for keeping my mum safe during covid. No one has had an easy time of things with all the restrictions but the window waves, pod visits and video call communications have kept us all
in contact and made sure Mum hasn't felt forgotton. Our relationship and communication with the staff is amazing and they have always kept me updated if Mum has been poorly. Mum has been much more of her self since moving into Brook House, the activities, having a hair salon, proper meals and all-round care and company has been a great stimulant for Mum, it is her home now and she is very happy there. A big A-star to all the staff and thank you for all you do.

Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words. We appreciate you taking the time to do this review


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Review from Alison M (Daughter of Resident) published on 17 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Brook House for just over two years. She has come alive with the company and fun, care, love from her friends and staff. I thank the staff for all their care for my mum and looking after us relatives who get stressed not being able to do more at these stressful times we're
in. My mum has been taxing at times and very poorly but with the excellent care here she has pulled through. I would recommend the home and staff to anybody. Thank you so very much.

Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words, these are very much appreciated.


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Review from Marion R (Niece of Resident) published on 28 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, we certainly made the right decision when choosing Brook House for my aunt. She has been at Brook House for just over a year now, and I feel that we should have made that decision earlier as her quality of life has been so much improved. Prior to going to Brook House, she was at home alone with
carers three times a day and visits from her family and friends as often as we could, but naturally, she spent so long home alone, often anxious. She is now taking part in the amazing activities arranged for the residence every day, she is happy and content. The quality of food she is being served, freshly cooked each day is far superior to the ready meals she was having. Her room is lovely, clean and comfortable with some of her possessions which are familiar to her. The staff are all brilliant from management to cleaning staff, and all have an important role in making the residents feel secure and loved, which they all do. I cannot fault anything or anyone. Thank you, Brook House.

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Review from Ann H (Daughter-in-law of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident of Brook House for a year now. We feel so blessed that we were lucky enough to find this very special home for her. The Manager and staff are amazing, so kind, considerate and professional. The meals are freshly prepared and of very good quality, my mother-in-law
really enjoys them. The home normally has activities every day, including games, singing, crafts and many more which the residents all seem to enjoy enormously. During this pandemic, this hasn’t been as easy so they have been enjoying one to ones and the staff have been posting photos every day so that we can see our loved ones enjoying themselves. My mother-in-law had her 100th birthday in May and although we couldn’t have the party that we had planned, the management and staff put everything into making it a very special day for her with a party in the garden including a member of staff performing. I cannot recommend Brook House highly enough.

Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words, it really is appreciated, take care.


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Review from Alex B (Son of Resident) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very first time I visited Brook House to look for a care home for my mother, I was impressed by the attention and level of knowledge displayed by the manager and the general 'home from home' feeling evident during my visit. Since my mother became a resident at Brook House, the staff have made
my Mother feel at home, she is involved in the daily activities that are arranged, she is well looked after and thoroughly content. I couldn't have asked for a safer, cleaner or happier environment for my mother to live in.

Reply from Vanessa Dodd, Regional Administration Manager at Brook House Care Home

Thank you for your kind words, they are very much appreciated,


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Review from Michelle B (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very warm, friendly and inviting. The care staff are very caring and do their best to make sure all their needs are met. The residents enjoy all the interactions from staff and visitors. The standard of entertainment is very high.

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Review from Jaki S (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care home extremely friendly and homely. The staff go above and beyond to ensure that the residents are well cared for. The management are very friendly and welcoming to any suggestions and ideas towards the resident's wellbeing. The entertainment is very good and varies from live music
to activities including painting and crafts and movement sessions.

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Review from Carrie A (Daughter-in-law of Resident) published on 11 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my Mother in Law has received has been exceptional. Great carers and a professional supportive management team. One issue - please mend dishwasher and this will help carer's time and provide cleaner crockery.

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Review from J S (Friend of Resident) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is now a resident at the home and I have found the staff to be friendly, helpful and most caring.

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Current Review Score: 9.5 (9.519)

Overview of Review Score

The Review Score of 9.5 (9.519) out of 10 for Brook House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.719 for Brook House Care Home is calculated as follows: ( (74 Excellents x 5) + (17 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 96 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Brook House Care Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Manuela

Manuela Barbosa

Job Title: Manager

Manuela has worked in the UK for the last 7 years and for the majority of this time, she has been at Brook House Care Home.


Manuela joined as a Care Assistant, but through hard work and the completion of extra-curricular courses, she began to progress. First as a Team Leader, and then progressing to the Deputy Manager before becoming the manager in January 2025.