Buchan House Care Home

Buchan Street, Kings Hedges, Cambridge CB4 2XL
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9.8 48 Reviews
  • Buchan House Care Home, Cambridge
Buchan House is a care home providing person-centred care for adults aged 65+, including those living with dementia and those with nursing needs.

Situated close to the King Hedges area, north of Cambridge city centre, the home is accessible by car from the A14 and can be easily reached by bus.

Buchan House is divided in to three units, Sunflower, Snowdrop and Iris, over two floors. All rooms are single occupancy with en-suite facilities.
Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home
The upper floor is accessed by stairs or a lift.

Buchan House provides -
•        A high standard of care and support 24 hours a day
•        Long term and respite care
•        A high standard of housekeeping including a laundry service
•        Traditional home-cooked meals using fresh ingredients
•        A warm and welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Buchan House and their families
•        Enclosed, landscaped gardens with wheelchair access

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Care Provided by Buchan House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tanya Logan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Buchan House Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,300
  • (these prices are only a guideline, please contact Buchan House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car Park at front of the building


Buchan House Care Home Reviews (48)

Total of 48, showing 1-20
9.8

Buchan House Care Home has a Review Score of 9.8 (9.802) out of 10, based on 11 reviews in the last 2 years. Over all time Buchan House Care Home has 48 reviews.

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Review from Jennifer W (Daughter of Resident) published on 7 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied to the care and love shown to my mother, from the time she moved into the home until her death. She was shown respect, care, fun, interest and love for the ten years she lived in Buchan, until her death.

Reply from Tanya Watson, Home Manager at Buchan House Care Home

Thank you for your kind words. We will be sure to pass over the comments to the team.


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Review from A T (Daughter of Resident) published on 25 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, everyone looks after our mum, dress her in best every time we saw her. Feed her when needed.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you so much for your kind review. I will ensure your positive comments are shared with the team.


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Review from Christine L (Daughter of Resident) published on 28 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted to Buchan House Care Home 24th June. He had dementia. Very well cared for by all the staff, meals were very nice, plenty of fluids. At time Dad would want to get out of bed, he was looked after so well. All the staff, being nurses or carers, looked after him first-class. My dad deteriorated
with his illness and became palliative care, everybody looked after his needs. When he was near the end of his life, Nurses and carers went beyond the call of duty. All the care was given, also looked after family. Couldn't ask for anything. Everybody was excellent.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you so much for taking the time to leave a review about the care your dad received at Buchan House. I will ensure your positive feedback is shared with the team.


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Review from Sharon S (Granddaughter of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan came into your home after abuse and neglect from her old care home.
She recently passed this week but the level of care in this home is amazing.
The manager and staff are lovely and treat you and the residents like family and really go out of their way.
The staff were bubbly and made us feel
very welcome, the care and respect my nan received was fantastic.
The home is very clean, they have lovely lounge areas for families and the residents look so happy and jolly.
Everyone gave us a warm welcome when we visited, even the cleaners, they were out of this world. It's like walking into a family home, you feel the love and warmth straight away.
My nan was only here for a few weeks but we spent a lot of hours in the home the week she died and they all gave us 100%.
Fantastic management, Top carers and staff.
A big thank you for you all.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you so much for your positive comments regarding your nan's stay at Buchan. I will ensure your feedback is shared with the team.


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Review from Callum S (Grandson of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would 1000% recommend this care home, my great-nan moved here a few weeks ago from another care home which treated my great-nan badly and seeing the difference in levels of care was unbelievable. All the staff are absolutely brilliant, always smiling and having time for residents and their families.
Even asking relatives if they needed anything from a drink or something to eat to having time to listen to relatives and residents for any issues.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you for taking the time to leave a review for Buchan. We will ensure your positive feedback is shared with the team.


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Review from S H (Great-granddaughter of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were amazing. My great-grandmother had such a bad experience at her old care home where she was abused and neglected. So coming here was like a a dream. She was taken care of by everyone and they helped her with everything from food to clothes, washing and more, they all have so much compassion
for the residents and also the family members. They know that things are tough for you in the time that your loved ones are there so to make accommodations to makes things as easy and possible. They have been amazing from the beginning. 10000% would recommend.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you so much for leaving a review regarding the care your great-grandmother received, I will ensure you positive feedback is shared with the team.


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Review from Cameron S (Great-grandson of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great-nan has been here for three/four weeks and was moved here due to neglect and abuse in old home. The staff were fantastic and can't fault them on anything, I've never seen such a caring home in my life as much as this one. When we needed something someone was always there to help with anything
we needed.
My great-nan passed early hours on Tuesday 21st August and before she passed, the carers were helping as much as possible and gave 100% of their time helping my nan in this time, all staff were fantastic even before Nan's passing. I loved how there were activities every day, so clean and could not find a bit of dust anywhere. The nurse that was on shift the night my nan passed, I like to say a massive thank you again for the help you gave that night/morning.
Evan the manger (lovely lady) gave us a lot of support..
Well done to all the staff and please continue the fantastic work you do and love you give the residents.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you so much for leaving a review regarding the care your great-nan received, I will ensure you positive feedback is shared with the team.


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Review from John T (Grandson of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner's nan was admitted to the home a few weeks ago from a different care home which is now under reviews by CQC for neglect and abuse. The level of care, respect, compassion were absolutely second to none during the few weeks Nan was there before Nan passed away. From the moment you walked through
the door, it was like one big family, from the cleaners through to management, always got smiles and time to talk to both residents and relatives about any worries. Even when activities were on or open days, relatives were allowed to interact and join in which I feel is fantastic. The last six days before Nan passed, all staff bent over backwards to ensure Nan was comfortable and always ensuring if we needed anything only to ask and they would sort it out. Would recommend this home to anyone who wants to go here 1000%.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you so much for taking the time to leave a review for Buchan House. I am so pleased the team were able to ensure your nan received the very best care and I will ensure your kind words and positive feedback is shared with the team.


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Review from J S (Grandson of Resident) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well-organised, staff helpful would recommend this care home for members of your family/friends that really need the time and care and support that they would need, everyone gets well looked after. 10/10. The staff are all really lovely and friendly.

Reply from Jayne Masterson, Manager at Buchan House Care Home

Thank you so much for leaving a review regarding the care your grandparent received, I will ensure you positive feedback is shared with the team.


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Review from John D (Brother of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was in Buchan House with severe Dementia for 5 years. The Care was truly outstanding, personal care of a high standard, Social activities encouraged, and lots of fun and laughter. Always we were made welcome at any time to visit and when he was well enough to take him out for afternoons.
The whole home is very clean and fragrant and tidy. Whenever there was any change in his condition we were always notified by the Nursing staff. The end-of-life care was tranquil and efficient. We will never be able to thank them enough for the care and love shown to our Brother.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you so much for taking the time to complete a review for Buchan House. We are so pleased to see that the team provided outstanding care to your brother throughout the time he lived at Buchan. I will ensure your positive feedback is shared with the team.


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Review from T N (Husband of Resident) published on 29 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was in Buchan House around a year and I have to say my gratitude and thanks to all the staff at the premises.
Without being too biased, they looked after my wife with consideration and care.
It was like one big family and was always welcomed with a smile and compassion.

Reply from Jayne Masterson, Regional Director at Buchan House Care Home

Thank you for taking the time to complete a review regarding the care and consideration shown to your wife at Buchan House. I will ensure your positive comments are shared with the team.


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Review from Katie B (Daughter of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was moved to Buchan House Care Home a few weeks ago. Her transition couldn't have gone better. She has settled so well and seems very happy. The staff have been so supportive not only to our mother but to us also. I can now rest easy with the knowledge that Mum is well looked after.

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Review from Kelly C (Daughter-in-law of Resident) published on 2 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful father-in-law moved into the home back in July last year, since joining Buchan House Care Home it's like one big family.
Each time we visit, we leave knowing we made the best decision. The care and love all residents receive truly warms my heart, they are all treated like a family member.
All
the staff are always helpful, cheerful and welcoming. The home is always clean and nothing is too much trouble.

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Review from J S (Daughter-in-law of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There are always lots of staff present at Buchan House. They are caring towards my mother-in-law and are always friendly when we visit. It is nice to see what the 'Buchan family' have been doing on their Facebook page.

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Review from J C (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased our father was able to get a place at Buchan House.
From the moment he arrived, the care, love and understanding shown were above and beyond.
The staff are polite, caring and friendly.
The rooms are clean, airy and modern.
Totally recommend!

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Review from Jane W (Daughter of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to put in writing my thanks, and those of my family, for all the care you gave my mother over the almost 2 years she was with you. Having been an independent person for so long, she didn't find it easy to move into a nursing home and she could be difficult. All the staff were very professional
and competent and worked with her to give her the help she needed in the sometimes strange ways she wanted! In turn, she told me about many chats she'd had with the staff mainly on matters that interested her, like the oddities of the English language.
I always found the care staff helpful to me, and ready to make adjustments if ever necessary. I was touched, when clearing her room, to receive so many offers of help, and to see the sadness of the staff when we were exchanging memories.
I would recommend Buchan House without hesitation to others.

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Review from M L (Friend of Resident) published on 9 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly friend lived at Buchan House for around two years. During that time, I found that the staff were careful, easily accessible and always caring. My friend had increasing dementia and always missed her own home, so nowhere would have made her feel happy and totally comfortable, but the facilities
were ok and the staff were always caring, careful and did their best and more. I will always be grateful.

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Review from Richard H (Son of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives at Buchan House is exceptional. The staff care very much about their residents, especially their well-being and needs. The meals are very good and variable. The vibe inside the home is a jolly one with plenty of activities. I cannot give Buchan House and its staff enough
praise. Thank you Buchan House!

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Review from A D (Daughter of Resident) published on 19 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was moved to Buchan House from another home after being discharged from hospital. Because I had covid and couldn't visit, the staff transferred his belongings for me and kept in daily touch regarding his progress. The staff and manager are excellent, punctual, caring and supportive and really go
the extra mile. As a family, we feel reassured and confident that Dad's end of life is expertly and lovingly managed. We would recommend Buchan House to anyone needing a nursing home for their loved ones.

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Review from Brian R (Son of Resident) published on 13 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I Can not fault Buchan house staff, they are caring and understanding of individual needs. Management are informative and keeps us updated on dad’s needs and any changes to his care package. Every staff member seems to be happy to work there is always a warm welcome

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Buchan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.969 for Buchan House Care Home is calculated as follows: ( (126 Excellents x 5) + (4 Goods x 4) ) ÷ 130 Ratings = 4.969

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Buchan House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 11 Positive Reviews ÷ 13.2 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Tanya

Tanya Logan

Job Title: Home Manager

Tanya joined Excelcare in September 2012 working at Etheldred House as a team leader, Tanya was then promoted to Unit Manager.


In January 2022 Tanya became Home Manager at Brook House, one of our sister homes, and then transferred to Buchan House as Home Manager in September 2023.


Tanya has an NVQ level 2 and level 3 in Health and Social Care and also has a Dementia diploma.


Suja

Suja Mathew

Job Title: Care Manager

Joined: 2012

Suja became the Care Manager at Buchan House in November 2012. Prior to this Suja worked in our sister homes as a Registered Nurse.
Suja has a nursing degree, an NVQ level 4 in Management and is a mentor for nursing students and adaptation.
Suja is responsible for the running of the home in the absence of the General Manager.


Frequently Asked Questions about Buchan House Care Home

What types of Care is Buchan House Care Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Buchan House Care Home provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Buchan House Care Home have?

There are 66 Single Rooms.

What are the Facilities & Services at Buchan House Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Buchan House Care Home to the centre of Cambridge?

1.8 mile(s) as the crow flies, distance by road may be significantly further.