Buchan House Care Home

Buchan Street, Kings Hedges, Cambridge CB4 2XL
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9.8 48 Reviews
  • Buchan House Care Home, Cambridge
Buchan House is a care home providing person-centred care for adults aged 65+, including those living with dementia and those with nursing needs.

Situated close to the King Hedges area, north of Cambridge city centre, the home is accessible by car from the A14 and can be easily reached by bus.

Buchan House is divided in to three units, Sunflower, Snowdrop and Iris, over two floors. All rooms are single occupancy with en-suite facilities.
Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home
The upper floor is accessed by stairs or a lift.

Buchan House provides -
•        A high standard of care and support 24 hours a day
•        Long term and respite care
•        A high standard of housekeeping including a laundry service
•        Traditional home-cooked meals using fresh ingredients
•        A warm and welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Buchan House and their families
•        Enclosed, landscaped gardens with wheelchair access

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Care Provided by Buchan House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tanya Logan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Buchan House Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,300
  • (these prices are only a guideline, please contact Buchan House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car Park at front of the building


Buchan House Care Home Reviews (48)

Total of 48, showing 21-40
9.8

Buchan House Care Home has a Review Score of 9.8 (9.802) out of 10, based on 11 reviews in the last 2 years. Over all time Buchan House Care Home has 48 reviews.

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Review from G C (Daughter of Resident) published on 12 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff work really hard to look after the residents, which l know first hand can be a very challenging job. They are caring and will do their best to meet the needs of all residents. My mother is looked after very well, the meals are very good and will go out of their way to solve any issues. Staff take
the time to chat to families even when they are very busy, which is most of the time. I am very grateful to the staff and cannot thank them enough for the hard work they do.

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Review from Susan H (Civil Partner of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you managerial and wonderful staff for looking after my partner. Every time I am at Buchan House it’s such a lovely warm and friendly atmosphere it’s so comforting to know my partner is Happy. Merry Christmas to you all.

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Review from M M (Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am looked after very well.

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Review from Hazel L (Daughter of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All members of staff were so helpful in making sure my mother had a great birthday. She always seems happy and contented. Much appreciated by all our family for the level of care she receives and how she is treated as an individual in her own right.

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Review from Wynn F (Daughter of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since September 2020. In the time she has been there, there has been an overall improvement in her physical health. The staff are amazing, they are always pleasant, some are very chatty and jolly. They obviously know my mum well. They post lots of pictures and videos online
for us all to view, lots of activities take place even in these difficult times. They have done a fantastic job in keeping the residents and staff safe in these hard times. The home has now opened up a bit more and we can visit between 10:00 am and 5:00 pm as long as we do a test. Mum's room is always clean and tidy as is her bathroom. I once got there while she was still having breakfast and caught her tucking into eggs and bacon. Mum is very happy as she loves her food. All the staff are great including the admin. So pleased mum is somewhere that I know is caring for her.

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Review from Barbara W (Sister of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Tomorrow marks the first anniversary of my brother moving into Buchan House
Cambridge. With the care and attention given to him, I can relax knowing he is cared for 24/7. From the Home manager down to his cleaner, everyone goes over and above their duty to look after him. Thanks.

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Review from L C (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used another home that we were extremely unhappy with, we moved dad to Buchan House. Our eyes were opened to how wonderful a care home experience could be. All staff, with no exception, were outstanding. Dad was very happy and contented. When dad passed away, the staff treated him with the utmost
respect and cared for us as a family with compassion.

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Review from D P (Daughter of Resident) published on 25 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are very happy with the staff at Buchan House. I feel that a good manager leads a good team. We are confident that our mother is well looked after and her special needs are met. My mother has now accepted that Buchan House is her home. I would recommend it to anyone looking for a place
for a family member.

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Review from S C (Nephew of Resident) published on 16 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Buchan House for a while now and I have visited on a number of occasions, I always find the staff friendly and very helpful. The home is always clean, tidy and the residents always seem to be enjoying themselves. My aunt is very happy at Buchan and gets on well with all the staff
and she has made many friends since being at Buchan.

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Review from C M (Daughter of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The team at Buchan House have now cared for my mother since February 2017 and since then I have been most impressed with the way in which they interact with her. She is French by birth and often reverts to her mother tongue which is very difficult for the carers as she has dementia and is often making
little sense even if speaking English. They treat her with kindness respect and dignity. I am also well informed of her changing condition.

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Review from L D (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased that my mum is in a nice safe environment.

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Review from J W (Wife of Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In view of the difficulties of the last one and a half years, the staff at Buchan House have done all they could to keep the residents safe and happy. I think they have achieved very well under the circumstances. Always keeping us notified of what's happening. I don't think they could have done much
more.

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Review from D H (Daughter of Resident) published on 27 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has been way better than I thought it would be. The staff look after mum as if they were family. The care they give is so much more than just a job they really love the residents. I was talking to mum as a cleaner came in to restock and said hello and asked if she was ok?.

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Review from Susan P (Daughter of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to live at Buchan House at the beginning of December 2020 after leaving her home and being in hospital for a fortnight... it could have been a very difficult time as she was in a strange place with no familiar faces and we could not visit in the pod for the first fortnight due to COVID restrictions.
We have found the manager and staff to be extremely caring and patient... my sisters and I continually phoned for updates on how Mum was doing, and they, in turn, contacted us if they felt we needed to be updated. I have now been able to visit her face to face as restrictions are gradually lifted and find her happy and upbeat... the staff are very kind to her, and for us as her family, this is most important. We very much appreciate the hard work and extra duties the Buchan House staff have given during this very difficult time.

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Review from Helen S (Wife of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care for my husband with advanced dementia could not be better. Staff are always kind, patient, professional and attentive. They are assiduous in keeping me informed and have managed the difficult situation presented by Covid restrictions exceptionally well. Updates on visiting regulations are full
and easy to understand and my visits have been made easy by prompt testing and the provision of safe spaces to meet my husband. I saw his room for the first time today and I am impressed by its comfort and cleanliness. Overall I am happy that he is being very well looked after, with sympathy, kindness and dignity.

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Review from J C (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mother is receiving. It was not my first choice but I soon realised it was the best choice. The staff are so caring and Mum is happy and safe, I could not wish for more.

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Review from S H (Ex Family Member) published on 16 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Bchan House, especially at this time with all the Coronavirus, have gone the extra mile to keep the residents family at last, able to see our relatives. The hard work and hours all the carers and management put in to make the home safe has not gone unnoticed. I would like to thank all the staff,
especially the manager and a gentleman for all their help and support. Also, the lady in activities.

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Review from L A (Granddaughter of Resident) published on 15 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The support and care given at Buchan House are very good, Always kept up to date as a family about the care given to our family member in the home. Through the pandemic, this didn't change. Staff are friendly and welcoming and our family member is happy there which is important to us. Thank you.

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Review from J W (Wife of Resident) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always clean, food very good. Staff very friendly, have time for a chat if you need to talk. Quite a few activities and outings and you can always make yourself a cup of tea.

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Review from V M (Daughter of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased mum is being cared for by the staff of Buchan House. Mum is always well cared for, clean, her room is spotless and the staff are very patient with her and try to include her in all activities. They keep us well informed and are very welcoming when we call. They have become friends
who we can call on and trust. Thank you everyone.

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Buchan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.969 for Buchan House Care Home is calculated as follows: ( (126 Excellents x 5) + (4 Goods x 4) ) ÷ 130 Ratings = 4.969

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Buchan House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 11 Positive Reviews ÷ 13.2 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Tanya

Tanya Logan

Job Title: Home Manager

Tanya joined Excelcare in September 2012 working at Etheldred House as a team leader, Tanya was then promoted to Unit Manager.


In January 2022 Tanya became Home Manager at Brook House, one of our sister homes, and then transferred to Buchan House as Home Manager in September 2023.


Tanya has an NVQ level 2 and level 3 in Health and Social Care and also has a Dementia diploma.


Suja

Suja Mathew

Job Title: Care Manager

Joined: 2012

Suja became the Care Manager at Buchan House in November 2012. Prior to this Suja worked in our sister homes as a Registered Nurse.
Suja has a nursing degree, an NVQ level 4 in Management and is a mentor for nursing students and adaptation.
Suja is responsible for the running of the home in the absence of the General Manager.