Buchan House Care Home

Buchan Street, Kings Hedges, Cambridge CB4 2XL
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9.8 48 Reviews
  • Buchan House Care Home, Cambridge
Buchan House is a care home providing person-centred care for adults aged 65+, including those living with dementia and those with nursing needs.

Situated close to the King Hedges area, north of Cambridge city centre, the home is accessible by car from the A14 and can be easily reached by bus.

Buchan House is divided in to three units, Sunflower, Snowdrop and Iris, over two floors. All rooms are single occupancy with en-suite facilities.
Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home
The upper floor is accessed by stairs or a lift.

Buchan House provides -
•        A high standard of care and support 24 hours a day
•        Long term and respite care
•        A high standard of housekeeping including a laundry service
•        Traditional home-cooked meals using fresh ingredients
•        A warm and welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Buchan House and their families
•        Enclosed, landscaped gardens with wheelchair access

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Care Provided by Buchan House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Nursing Care
  • For a maximum of 66 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tanya Logan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (66)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Buchan House Care Home

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,100
    • Self-Funded Nursing Care from £1,200
    • Self-Funded Nursing Dementia Care from £1,300
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,100
    • RESPITE Self-Funded Nursing Care from £1,200
    • RESPITE Self-Funded Nursing Dementia Care from £1,300
  • (these prices are only a guideline, please contact Buchan House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Car Park at front of the building


Buchan House Care Home Reviews (48)

Total of 48, showing 41-48
9.8

Buchan House Care Home has a Review Score of 9.8 (9.802) out of 10, based on 11 reviews in the last 2 years. Over all time Buchan House Care Home has 48 reviews.

Overall Experience

  • 40
  • 8
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Date Published

48
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11
11
37

Review from L B (Husband of Resident) published on 17 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Buchan House in every field is very good/outstanding. I can't fault the home and their staff. My wife is safe and well cared for.

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Review from M S (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my mother I find the staff always very friendly, helpful and knowledgeable and my mother is always well dressed, clean and of high spirits, although she does not know why she is there!
At least I know she is well cared for and looked after in a loving and caring way as I would or could
do myself.
Thank you to all the marvellous staff.

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Review from A A (Wife of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied by the care my husband receives. The staff are friendly and kind and respectful. My husband is safe and that, to me, is the most important.
The home manager is friendly and approachable. It is so lovely that there are pets in the house. The garden is cared for and attractive.

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Review from C D (Niece of Resident) published on 26 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Buchan House is warm and friendly. Just wish our relative would mix more out of his room, very lonely at times. Main carers very friendly towards our relative, some just come into the room, put food down and go - no conversation.
Food very good apart from some foreign food, but loves the Sunday Lunch
and pork chops. Very fond of the cooks. They visit and find out likes and dislikes.
He feels safe and secure and that's important to him.

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Review from Ann D (Wife of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't have asked for a better place.
The staff were so friendly and caring.
Although my husband refused to eat or drink and was very belligerent, they tried always to make him eat even getting special fruit for him.
He was always kept scrupulously clean and observed most of the day.
I felt
great peace, in the end, knowing he had passed away in such a lovely, caring place.

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Review from Claire D (Daughter of Resident) published on 12 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father was a former resident at Buchan House Care Home from February 2019 till May 2019. He when there for respite care to start off with but my mother and I were so impressed with the home that we felt happy for him to become a permanent resident there.
The staff are very friendly and helpful,
nothing is too much trouble for them. And they always do their best to make sure that the residents are well cared for and any needs they have are met.
The home itself is clean and tidy and is a welcoming place to visit a loved one.
I would recommend Buchan House Care Home to anyone looking to make sure that their loved one is well cared for.

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Review from Jeanette A (Daughter of Resident) published on 22 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care Home have been amazing with my mum. The staff are always cheerful, helpful and considerate.
I can’t fault them.

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Review from Malcolm James R (Son of Resident) published on 27 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Have found all staff very friendly towards Mum and ourselves when visiting. This also applies to other patients in the home. We are always updated when we visit on Mum's health and well being which we find reassuring. They offer different activities for patients to keep them occupied.

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Current Review Score: 9.8 (9.802)

Overview of Review Score

The Review Score of 9.8 (9.802) out of 10 for Buchan House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.969 for Buchan House Care Home is calculated as follows: ( (126 Excellents x 5) + (4 Goods x 4) ) ÷ 130 Ratings = 4.969

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.833 Points relating to the number of positive Reviews for Buchan House Care Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2. 11 Positive Reviews ÷ 13.2 = 0.833

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Tanya

Tanya Logan

Job Title: Home Manager

Tanya joined Excelcare in September 2012 working at Etheldred House as a team leader, Tanya was then promoted to Unit Manager.


In January 2022 Tanya became Home Manager at Brook House, one of our sister homes, and then transferred to Buchan House as Home Manager in September 2023.


Tanya has an NVQ level 2 and level 3 in Health and Social Care and also has a Dementia diploma.


Suja

Suja Mathew

Job Title: Care Manager

Joined: 2012

Suja became the Care Manager at Buchan House in November 2012. Prior to this Suja worked in our sister homes as a Registered Nurse.
Suja has a nursing degree, an NVQ level 4 in Management and is a mentor for nursing students and adaptation.
Suja is responsible for the running of the home in the absence of the General Manager.