Large parking area at front of the home
Clovelly House has a Review Score of 9.9 (9.898) out of 10, based on 19 reviews in the last 2 years. Over all time Clovelly House has 22 reviews.
Review from B G (Daughter of Resident) published on 22 November 2024
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Reply from Kim Marshall, Registered Manager at Clovelly House
Thank you for your positive review. I will pass on you lovely comments.
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Review from Sandra M (Daughter of Resident) published on 11 September 2024
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Reply from Kim Marshall, Registered Manager at Clovelly House
Thank you for taking the time to leave us such a positive review, I will pass your comments onto the team.
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Review from Jan E (Daughter of Resident) published on 21 August 2024
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Reply from Kim Marshall, Registered Manager at Clovelly House
Thank you for taking the time to leave us such a lovely review. I will pass on your comments to the team.
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Review from Janice O (Daughter of Resident) published on 19 August 2024
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Reply from Kim Marshall, Registered Manager at Clovelly House
Thank you for leaving us a lovely review, I will pass it on to the team, it's much appreciated.
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Review from Valerie H (Daughter of Resident) published on 19 August 2024
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Reply from Kim Marshall, Registered Manager at Clovelly House
Thank you for taking the time to leave us a lovely review, I will pass your comments to the team.
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Review from A H (Granddaughter of Resident) published on 26 January 2024
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Reply from Kim Marshall, Registered Manager at Clovelly House
Thank you for taking the time to leave us such a positive review, I will pass on your comments to the team.
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Review from Chloe B (Granddaughter of Resident) published on 18 January 2024
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Reply from Malcolm George, Proprietor at Clovelly House
Thank you for taking the time to leave us a positive review, I will pass on your comments to the team.
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Review from Dorothy R (Wife of Resident) published on 12 January 2024
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Reply from Kim Marshall, Registered Manager at Clovelly House
Thank you for taking the time to leave us a lovely review, I will pass your kind words on to the team.
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Review from S H (Son of Resident) published on 22 December 2023
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Reply from Kim Marshall, Registered Manager at Clovelly House
Thank you for taking the time to leave a positive review. I will pass your comments on to the team.
Facilities
Care / Support
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Treated with Dignity
Food & Drink
Staff
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Review from Gill B (Daughter of Resident) published on 15 December 2023
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Reply from Kim Marshall, Registered Manager at Clovelly House
Thank you for all your positive comments, I will pass them on to the team.
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Review from Elizabeth H (Daughter of Resident) published on 15 December 2023
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Reply from Malcolm George, Proprietor at Clovelly House
Thank you for taking the time to give us such a lovely review. I will pass your comments to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
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Management
Safety / Security
Rooms
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Review from Sally B (Daughter of Resident) published on 14 December 2023
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Reply from Kim Marshall, Registered Manager at Clovelly House
Thank you so much for leaving us such a positive review. I will pass your comments to the team.
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Review from Jon C (Son of Resident) published on 14 December 2023
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Reply from Kim Marshall, Registered Manager at Clovelly House
Thank you for taking the time to leave us a positive review, I will pass on to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
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Safety / Security
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Value for Money
Review from Wendy H (Daughter of Resident) published on 14 December 2023
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Reply from Kim Marshall, Registered Manager at Clovelly House
Thank you so much for your lovely comments, I will pass them on to the team.
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Care / Support
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Food & Drink
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Review from Kevin S (Son of Resident) published on 14 December 2023
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Reply from Kim Marshall, Registered Manager at Clovelly House
Thank you for taking the time to give us such a lovely review, I will pass this on to our team.
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Review from Josh G (Grandson of Resident) published on 14 December 2023
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Reply from Kim Marshall, Registered Manager at Clovelly House
Thank you for your nice comments, we really appreciate them. I will pass on to the team.
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Review from D D (Son of Resident) published on 14 December 2023
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Reply from Kim Marshall, Registered Manager at Clovelly House
Thank you for your very positive review, we all appreciate you taking the time to complete it. I will pass your comments on to the team.
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Review from Gary T (Son of Resident) published on 8 December 2023
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Reply from Kim Marshall, Registered Manager at Clovelly House
Thank you for your lovely review, I will pass your comments to the team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
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Value for Money
Review from Ken E (Son of Resident) published on 22 June 2023
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Reply from Kim Marshall, Registered Manager at Clovelly House
On behalf of the Clovelly team, we like to thank you for your lovely review. I will pass on your comments to the staff group. You have summed up beautifully what we strive for, Clovelly is our VIP'S home and are all treated as family. Thank you again.
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Review from Pearl M (Daughter of Resident) published on 22 February 2021
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Reply from Kim Marshall, Registered Manager at Clovelly House
Thank you for taking the time to leave such a thoughtful and positive review.
From all of the team.
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The Review Score of 9.9 (9.898) out of 10 for Clovelly House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.898 for Clovelly House is calculated as follows: ( (203 Excellents x 5) + (23 Goods x 4) ) ÷ 226 Ratings = 4.898
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Clovelly House is based on 19 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 21 registered maximum number of service users is 4.2, which has been reached with 19 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 26 Oct 2023
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