Dove Court

Kirkgate Street, Wisbech PE13 3QU
Submit a Review
9.3 45 Reviews
  • Dove Court, Wisbech
Dove Court Care Home provides a warm, caring, and professional service for individuals in need of dementia care, long-term residential care, or temporary respite needs.

With extensive experience in elderly care, the qualified care team is also highly skilled in dementia care, ensuring that residents receive the specialised support they require in a comfortable and relaxing living environment.

Dove Court understands the importance of maintaining a sense of purpose and engagement for residents. That's why they have their own activities calendar designed to complement the dementia strategy, focusing on preserving life skills and enhancing quality of life for service users. Additionally, the home provides a minibus for day trips and getting out in the community, ensuring residents have access to enriching experiences beyond the home's walls.

Offering lovely homemade meals and freshly baked cakes to enjoy daily, along with serene garden spaces perfect for relaxation, Dove court truly offers a home from home feel.

With a commitment to excellence in care, Dove Court Care Home offers peace of mind not only for residents but also for their families and friends.

Show Dove Court on the Map

Care Provided by Dove Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 76 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Nicole Thompson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (76)
    • Single Rooms with ensuite Wet Room (76)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Dove Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,248

  • Fee's are all individually set dependant on needs identified in assessment before admission is agreed.
  • (these prices are only a guideline, please contact Dove Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Dove Court Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • Dove Court understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Dove Court Reviews (45)

Total of 45, showing 1-20
9.3

Dove Court has a Review Score of 9.3 (9.266) out of 10, based on 11 reviews in the last 2 years. Over all time Dove Court has 45 reviews.

Overall Experience

  • 22
  • 22
  • 0
  • 1
  • 0

Date Published

45
1
4
11
34

Review from Helen O (Sister of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been at Dove Court for several years now, but to my shame, I have only now come to write a review. From his first day at Dove Court, the Manager and all staff, have always taken time to get to know his every need; and notice the smallest of changes in his demeanour, They react to these
changes with immediacy, patience, kindness and understanding. They treat him with dignity and have a great rapport with him, using humour appropriately that he loves and responds well to. Communication is excellent and staff inform me immediately of any changes to his personal needs or anything that he requires. The home is clean and well furnished and I have always received a warm and hospitable welcome on my arrival, having travelled a long distance. He really enjoys the food and always tells me that he's very happy. He wouldn't want to be anywhere else. There is no greater recommendation than that! I have always felt very happy that he is well cared for - just like a family member.

Reply from The Home Manager, Home Manager at Dove Court

Thank you for taking the time to write this review. We are pleased your brother is settled and happy with the home and staff. He has become a real character in his time with us and part of our extended family. We strive to maintain high standards and all feedback is valuable to help us achieve this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shaun J (Son of Resident) published on 12 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Dove Court to be extremely warm and welcoming for my mother from day one. The staff are very warm and friendly, and the manager is always available for both feedback and support. My mother was taken and looked after there, the day after my father (her carer) was taken to hospital after suffering
a stroke, and she was content and happy from the first day, looked after and cared for very well, and my mind was put at rest while dealing with my father's incident.

Reply from The Home Manager, Home Manager at Dove Court

Thank you for taking the time to write this review. Your mum settled so easily in a difficult time for the family. She seemed to just walk through the door and slotted straight in, such a special character. We strive to maintain high standards, and all feedback is valuable to help us achieve this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M J (Daughter of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is always clean and presentable having previously been concerned over personal hygiene, this was really important to me. Her room is basic but generally clean and affords her basic needs. the staff are always visible and available. Very pleasant and polite. My mother seems settled and happy
and the staff engaged with her which is important.

Reply from The Home Manager, Home Manager at Dove Court

Thank you for taking the time to write this review. We are pleased your mum settled so well in a difficult time. We strive to maintain high standards and all feedback is valuable to help us achieve this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip W (Son of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father is a resident, he has been in a few homes and Dove Court is by far the best he has been looked after.

Reply from The Home Manager, Home Manager at Dove Court

Thank you for taking the time to write this review. We are pleased your dad is settled and happy with the home and staff. We strive to maintain high standards and all feedback is valuable to help us achieve this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and courteous. Any problems are resolved quickly. Mum has thrived since she has been here.

Reply from The Home Manager, Home Manager at Dove Court

Thank you for taking the time to write this review. We are pleased your mum is settled and happy with her new home and the staff. We strive to maintain high standards and all feedback is valuable to help us achieve this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy W (Son of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very pleasant and helpful. My mother is happy living at Dove Court which gives me peace of mind. We find the staff are quit patient (which they need to be with my mother).

Reply from The Home Manager, Home Manager at Dove Court

Thank you for taking the time to write this review. We are pleased your mum is settling in well and is happy with her new home and the staff. We strive to maintain high standards and all feedback is valuable to help us achieve this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Russell S (Son of Resident) published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has only recently come to stay so it's early days for us but so far we are very pleased with the care she has been shown by all the staff and they way she has been treated with dignity.

Reply from The Home Manager, Home Manager at Dove Court

Thank you for taking the time to write this review. We are pleased your mum is settling in well and happy with her new home and the staff. We strive to maintain high standards and all feedback is valuable to help us achieve this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek T (Son-in-law of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very polite and kind. Always make me very welcome, treat mum-in-law with respect and kindness. The home is always very clean. mum-in-law is always in clean clothes and always dressed for bed when I visit in the evenings. Most days some entertainment and when well enough mum-in-law loves
trips to the cinema and coffee and cake. The food is a high standard, I often get offered treats such as home made cakes when I visit.

Reply from The Home Manager, Home Manager at Dove Court

Thank you for taking the time to write this review. We are pleased your mum-in-law is happy with her new home and the staff. We strive to maintain high standards and all feedback is valuable to help us achieve this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Michael B (Son of Resident) published on 6 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been staying in Dove Court for five months and has received the most wonderful care. The manager and her team are all so warm and caring and also welcoming, going out of their way to make me feel at home as well. The staff establish a lovely rapport with the residents, sharing a few laughs
and creating a real family atmosphere.

Reply from The Home Manager at Dove Court

Thank you for taking the time to write this review. We are pleased your mum has settled so well in her time with us. We strive to maintain high standards and all feedback is valuable to help us achieve this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Niece of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dove Court is a very friendly home. The staff are very helpful, nothing is too much trouble for them to do anything. The food is excellent, good variety. My aunt loves being in the home. The activities are excellent.

Reply from The Home Manager, Home Manager at Dove Court

Thank you for taking the time to write this review, we strive to achieve high standards and appreciate the feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Daughter of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been well taken care of when kept occupied as she has been no problem at all. I would highly praise all staff for the wonderful job they do.

Reply from The Home Manager at Dove Court

Thank you for taking the time to write this review, we strive to achieve high standards and appreciate the feedback. If there is anything you would like to discuss please let me know.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda N (Daughter of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I had concerns about Mum going into a care home as the family had cared for her over many years. I am always reassured by the kindness and care given at Dove Court. She is treated as an individual and shown respect.

Reply from The Home Manager, Home Manager at Dove Court

Thank you for taking the time to write this review, we strive to achieve high standards and appreciate the feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Greta W (Wife of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the staff and the care at Dove Court for my husband, very welcoming and clean place.

Reply from The Home Manager at Dove Court

Thank you, Greta, for your positive review, and we are glad your husband has settled in so well. We strive to maintain high standards at all times, and all feedback is valuable to help us achieve this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L B (Daughter-in-law of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After trying dad in 3 other local care homes and struggling to tick all the boxes for his needs we finally have found his home for his last years. Staff go above and beyond to care for his everyday needs and a few extras on top, always spotlessly clean when you arrive, friendly chatty staff and welcoming,
dad is settling in well and enjoying his time at Dove Court, thank you to all staff.

Reply from Nicole Thompson, Home Manager at Dove Court

Thank you for taking the time to write this review. We are pleased Dad has settled so well and the family are able to see him content and happier. We strive to maintain high standards at all times and all feedback is valuable to help us achieve this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda B (Daughter of Resident) published on 10 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team and all the staff show great kindness and compassion to service users. I visit every day, different times and always great care shown. Mum is always dressed and looks well. Her room is always clean and tidy. The food is excellent, great quality and plenty of to, nice to see so much
home cooking. The activities and entertainment is varied and good.

Reply from The Home Manager, Home Manager at Dove Court

Thank you Linda for taking the time to write this review. We are pleased Mum has settled so well and is enjoying the company and food. We strive to maintain high standards at all times and all feedback is valuable to help us achieve this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen B (Son of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad moved to Dove Court mid-June and to this date I have no complaints whatsoever. He loves his sports and at my request, they have always helped him change channels on the TV for him. On visiting, I have also been allowed to escort him to the garden which he loves. He is also eating extremely well,
actually eating food he has never eaten before. All in all, very impressed with his care and attention so far.

Reply from The Home Manager, Home Manager at Dove Court

Thank you Stephen for taking the time to write this review. We are pleased Dad has settled so well and strive to maintain high standards and all feedback is valuable to achieve this.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D H (Brother of Resident) published on 5 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother entered his final days with dementia with Lewy Body. His condition had steadily deteriorated since early 2022. After a brief trip to the hospital, he was returned to Dove Court where he spent his final eight days. All staff and management were exemplary in their care and support for my brother
and visiting relatives during this time. Nothing was too much trouble. My brother passed in his sleep in comfort and with dignity with close relatives present. Excellent care, service and support all round.

Reply from The Home Manager, Home Manager at Dove Court

Thank you for your lovely review. It was our pleasure to be able to provide care in those final days. To be where he considered his home with family and familiar faces around. These final stages are so important what we strive to achieve is a positive experience for all involved in what can be a stressful and upsetting period of time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lisa J (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been a resident since February and they have made the transition for me and my mother as easy as possible. Staff are always caring and helpful and answer any questions that I may have. My mother has settled in really well and the staff treat her with respect and are helpful and friendly.

Reply from The Home Manager at Dove Court

Thank you for the lovely review. We strive to ensure the transition for the resident and family is as easy as possible and are pleased we could help support you both through this difficult time.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Stephen J (Husband of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of the care that they give at Dove Court is one of the most amazing loving care that they gave to my wife. They treated her like royalty and when visiting her I also noticed that they give the same quality of care to all residents and visitors speaking from my own experience as a visitor
I was given the utmost respect by all members of staff and nothing was too much trouble for anyone. The manager was exceptionally helpful and made time to talk to me and answer any questions I might have. Although unfortunately, my wife passed away while in the home all I can really say is that they were angels, the best care was given to me and my wife and for that, I can't thank them enough they will always have a special place in my heart.

Reply from Home Manager at Dove Court

Thank you for the lovely review, Stephen. On behalf of myself and the team at Dove Court, it was a pleasure and an honour looking after your wife during her stay with us.
I am thankful she was able to return to us for what was to be her final days where you and family were able to visit and spend those precious moments with her.
She was a truly special person and will be fondly remembered by us all, as will you and your support.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David M (Son of Resident) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother came here for a short respite but when she returned home she missed the company at Dove Court and could not cope being alone and is now a resident. Staff are very helpful and always friendly.

Reply from The Home Manager, Home Manager at Dove Court

David, thank you for taking the time to write this review, we strive to achieve high standards and appreciate the feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.3 (9.266)

Overview of Review Score

The Review Score of 9.3 (9.266) out of 10 for Dove Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.542 for Dove Court is calculated as follows: ( (77 Excellents x 5) + (48 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 131 Ratings = 4.542

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.724 Points relating to the number of positive Reviews for Dove Court is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2. 11 Positive Reviews ÷ 15.2 = 0.724

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Jul 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Nicole

Nicole Thompson

Job Title: Home Manager

Joined: 2014

I started working in care when I was 16 years old. There is nothing like care, it's really rewarding in its own way. Every single day is different and every single day you get that one little lightbulb moment where you are proud of how you have helped improve someone's life.


I started working with Larchwood Care in 2004 as a carer, progressing to senior carer, team leader, deputy manager and then manager. During that time I have achieved and an NVQ level 4 in management and level 3 in health and social care. In 2014 my career brought me to Dove Court as a home manager, covering maternity initially, which turned into the full-time job I have now.


Frequently Asked Questions about Dove Court

What types of Care is Dove Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dove Court provide?

Palliative Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Dove Court have?

There are 76 Single Rooms.

What are the Facilities & Services at Dove Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Dove Court to the centre of Wisbech?

1.0 mile(s) as the crow flies, distance by road may be significantly further.