Fitzwilliam House

Rooks Street, Cottenham, Cambridge CB24 8QZ
Submit a Review
9.9 81 Reviews
  • Fitzwilliam House, Cambridge
Fitzwilliam House is a 40-bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.

Situated in the village of Cottenham with access to a range of shops, a library, pubs and restaurants. Cambridge City Centre is approximately eight miles away and can be accessed by public transport.

Fitzwilliam House offers long-term and respite care It is divided into two units over two floors. All rooms are single occupancy and 10 rooms have en-suite facilities.

People living at Fitzwilliam House can enjoy a variety of communal areas with a separate dining area and kitchenette on the ground floor and one large combined lounge and dining area on the first floor, supplemented with a small kitchenette, as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor is accessed by stairs or a lift.

Fitzwilliam House provides care and support 24 hours a day, housekeeping including a laundry service, traditional home-cooked meals, using fresh ingredients and meaningful activities and outings planned through a structured programme following discussions with the people living in Fitzwilliam House and their families.

Show Fitzwilliam House on the Map

Care Provided by Fitzwilliam House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Elizabeth Driver-Edgar (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Fitzwilliam House

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Fitzwilliam House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Wheelchair Access

Fitzwilliam House Reviews (81)

Total of 81, showing 1-20
9.9

Fitzwilliam House has a Review Score of 9.9 (9.867) out of 10, based on 14 reviews in the last 2 years. Over all time Fitzwilliam House has 81 reviews.

Overall Experience

  • 71
  • 10
  • 0
  • 0
  • 0

Date Published

81
3
3
14
67

Review from Berivan U (Granddaughter of Resident) published on 25 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My granddad has been staying at this residential home since 2023 and both my mother and I cannot find enough words to describe how grateful and appreciative we are for my granddad to be staying in such a wonderful residential home. The staff treat the residents with so much care, respect, kindness,
patience and love which has been so heart warming to witness. My granddad's first language isn't English, however the staff has made sure to make my he feel so comfortable and not lonely by providing a TV for him in the residential living room that plays channels in his native language all day, using flash cards and translate to communicate with my granddad. During the week there are always activities going on to keep the residents entertained and to stimulate their minds. If all care workers in the world were like the staff from this residential home, then the world would of been a much better, and safer place, for our elders.

Reply from Jayne Masterson, Regional Director at Fitzwilliam House

Thank you so much for taking the time to leave this review. We will ensure that your positive comments are shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S W (Friend of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this residential home are not only highly professional but also deeply compassionate, consistently going above and beyond to provide exceptional care. They create an environment where residents feel valued, respected, and truly loved, offering personalised care that meets the unique needs
of each individual. Whether it's assistance with daily activities, medical care, or emotional support, the staff is dedicated to ensuring that every resident receives the attention and care they deserve.


The team's commitment to fostering positive outcomes is evident in the way they approach each resident's care plan. They pay close attention to physical, emotional, and social needs. Residents engage in stimulating activities, designed to enhance cognitive function, physical health, and overall happiness. From arts and crafts to exercise programs and social events, the activities are tailored to keep residents mentally and physically active, fostering a sense of community and joy.


Reply from Jayne Masterson, Regional Director at Fitzwilliam House

Thank you so much for your positive comments about our team at Fitzwilliam. I will ensure we share your positive feedback with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K R (Daughter of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A beautiful 2 days celebrating our mum's birthday. So many smiley faces and encouraging words. A lovely time spent outdoors in the garden and the September sunshine. It was wonderful to hear the staff and residents singing Happy Birthday and clapping in celebration. We were really moved.

Reply from Jayne Masterson, Regional Director at Fitzwilliam House

Thank you so much for taking the time to leave a review about the care and support provided by the Fitzwilliam team. I will ensure your positive feedback is shared with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark D (Son of Resident) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into the care home in July 2023 after being diagnosed with Alzheimer's Dementia. The staff quickly made us feel at ease and explained how Mum would be cared for. Now in December, we can honestly say that we are very impressed with the care Mum has received. All the staff are excellent and
approachable with any concerns which may arise. It's good to know Mum is cared for and safe in her new home.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for your 5-star review of Fitzwilliam Care Home. We are glad to hear you are pleased with the care your mum receives at the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip L (Nephew of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fitzwilliam House has everything my auntie needs. The staff are friendly, caring and knowledgeable of the residents. As my auntie’s nephew, I can’t ask for much more! My auntie had a fall and a member of staff rang me, informing me she was going to the hospital.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for your review of Fitzwilliam House. We are pleased to hear you find the team friendly, caring and knowledgeable, we will pass on your comments to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue G (Wife of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Fitzwilliam team are always so helpful and with a smile on their faces, even when things are really difficult. Lunches are very tasty and relevant to people with dementia. Now that my husband is non weight-bearing he has to be hoisted from chair to bed etc. Always carried out with care talking to
him the whole time so that he is aware of what is going on. Well done and thank you.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for taking the time to write this 5-star review. Our team work extremely hard and appreciate your comments which we will pass on to everyone at the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anne B (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Fitzwilliam for almost 4 happy years. Although at times she can be a little difficult she is never treated with anything but kindness and consideration. This is all due to the amazing staff and their endless patience, for which I am extremely grateful and full of praise. The home
is always full of laughter and high spirits, a truly happy place. Testament to this is the staff retention which in itself must speak volumes. Thank you to each and every one of you for all that you do.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for your fantastic review and lovely comments, we appreciate your comments and will ensure they are passed on to all of the team at Fitzwilliam House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tony B (Son of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the care home for 2 and a half years. Prior to her entering I struggled, as her son, to deal with the demands that an elderly person with dementia needs. My life changed when my mother became a resident of Fitzwilliam. They dealt with everything. My mother always looks
clean and well-presented. I have often sat and watched the interaction between staff and residents and there is a loving family bond between them. Well done all at Fitzwilliam, Cottenham - you are all great.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for your heartfelt review. We understand how difficult it is to move your loved one into a care home and we are pleased to hear that your mother is happy at Fitzwilliam House.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jenny W (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Fitzwilliam for 15 month now. The home is warm and welcoming and the staff very caring. Having helped look after my dad when he lived at his home it was important for me to stay involved with how he is cared for. At Fitzwilliam, I have been lucky enough to get to know
the staff, who are happy to talk with me about any concerns or suggestions I may have.
I believe that my dad is lucky to live at Fitzwilliam, and it is the staff at Fitzwilliam with their friendliness, experience and compassion that makes this an outstanding care home.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for this amazing 5 star review. We are so pleased to hear that your father is happy at Fitzwilliam and that you feel that this is an outstanding home; that really means a lot to us at all Excelcare!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L H (Daughter of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very content, she settled much quicker than we expected and her family were very happy with the care she received during her 10 months at Fitzwilliam House. It was such a shame to have to move her when her nursing needs increased.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you so much for taking the time to write a review of Fitzwilliam House, we are glad that you were happy with the care.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L J (Friend of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly neighbour recently had to move into Fitzwilliam as she could no longer manage at home. When I visited her I was amazed by how much better she looked in such a short space of time. It’s amazing what the right care can do.
The home itself is lovely, really welcoming and it has a lovely atmosphere.
The staff all seemed great and when I heard/saw them interacting with the other residents you could tell they really cared.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for your 5 star review of Fitzwilliam House. We are pleased to hear your friend is doing well at the home. Our team do work very hard to ensure the people that live at Fitzwilliam House are happy and well cared for. We will pass on your comments to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Anita M (Daughter-in-law of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Fitzwilliam House Care Home are always cheerful and attentive - well done to each and every one of you for your compassion and dedication. They have a wide variation of residents in their care and they take account of individual needs and capabilities. Different activities happen every week
to stimulate and encourage residents, mentally and physically, and they look great fun! Keep doing what you are doing.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for your review of Fitzwilliam House. We are pleased to hear you find the team cheerful and enjoy the range of activities on offer.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carole M (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault the care that my mum has received, the staff are excellent and the facilities are excellent. Mum is really happy and safe in the home, well looked after. My sister and I both have peace of mind that she's safe and well looked after.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Fitzwilliam House

Thank you for your five-star review of the Fitzwilliam House, we are pleased to hear that your mum is happy at the home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hannah W (Granddaughter of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank Fitzwilliam House enough, we recently lost my nanna, and the care that they gave her in her last weeks was just incredible and I will forever be thankful for their support and love and care they provided.


Even before Nanna was very poorly, everyone at Fitz has always been amazing.

It feels more like a family than a care home! Thank you all so much, nannas dementia journey would not have been the same without Fitz.


Many thanks.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sophie D (Goddaughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fab place.
Daily activities and the staff are all amazing people.
Always clean and tidy and always friendly and helpful.
They call me daily if need be to update me on stuff concerning my auntie.
Great little place -10/10.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon R (Son of Resident) published on 27 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After struggling on her own, my mother was admitted with dementia 3 years ago and immediately settled in her new surroundings, being back amongst company certainly helped with this.
I have nothing but high praise for all the staff who are very caring and considerate of the individual needs of the residents
and always welcome visitors with a friendly smile. I was always kept updated with any issues that arose with mum, however trivial, which was so reassuring.


All the staff deserve praise but I will give a special mention to her carer who was brilliant in the attentive and supportive care she showed mum. The home is well-run and always kept clean. Lots of entertainment is provided for them to enjoy and even partake in. The food the residents are served is superb. Mum, sadly passed earlier this month, and I was warmed by the sympathy all the staff, who had become friends, showed when I made my final visit. Fitzwilliam Care Home is an excellent facility, run by excellent staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris P (Son of Resident) published on 18 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff care so much for all the residents like they are one of their relatives for many of them there's nothing they won't do, the clothes are washed well and quickly to keep the patients in tip-top looks along with the food which is as good as many hotels would love to serve up, last week on our
visit out of nowhere warm homemade doughnuts appeared and the smile on everyone was a pleasure to see.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David C (Husband of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has dementia and she is without mobility. She has been a resident at Fitzwilliam House for just over two years. During this time, both me and my children have been very happy with the care and kindness shown to my wife. We have been happy and content. I have been very impressed with how all
the staff, that is, carers, cooks and cleaning staff, go about their individual tasks to make the Fitzwilliam such a pleasant and well run home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debra A (Daughter of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to put my mum into a care home was one of the hardest experiences of my life but the staff at Fitzwilliam House have always been so caring and supportive. They encourage a family atmosphere which permeates the home so that even the residents themselves to the best of their ability look after
one another and comfort each other. Everyone is treated with dignity, respect and gentle care and staff go out of their way to meet the resident's needs. There are regular singing, music and bingo activities which are loved by all and whenever there is a birthday it is celebrated with an individually presented cake. The food is of a high standard as is the level of cleanliness and, as a family member, you are always welcomed into the mix. I appreciate being able to visit often and to be able to take mum out for walks and for family occasions. I truly believe that all the staff in the home do their very best to provide an outstanding level of care for which I am very grateful!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jonathan A (Son of Resident) published on 17 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team keep me fully informed regarding the issues with my father and dementia. They are polite, helpful, kind, caring and considerate. The managers are informative, friendly, open and induce open dialogue through trust. It is very hard for me to see my father in a deteriorated state. I am very grateful
for their help with him during these last stages of his long life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Fitzwilliam House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Fitzwilliam House is calculated as follows: ( (144 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fitzwilliam House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Elizabeth

Elizabeth Edgar

Job Title: Home manager

Joined: 2013

In August 2022 Elizabeth joined Fitzwilliam House as joint home manager alongside Claire Keen.


Elizabeth is also the home manager in our sister home Rheola Care Home and has been Rheola’s Home Manager since January 2013. Elizabeth has worked in care since 1998 in both Residential and Domiciliary care from Care Assistant, Deputy Manager to Area Manager. Elizabeth has NVQ levels 2, 3, 4 and 5 in Health and Social Care.


Reme

Reme Yumiaco

Job Title: Deputy Manager

Joined: 2008

Reme has worked at Fitzwilliam House Care Home since October 2008 and has completed various training and development course including NVQ level 2 and level 3
Reme is responsible for the running of the home in the absence of the home manager


Frequently Asked Questions about Fitzwilliam House

What types of Care is Fitzwilliam House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Fitzwilliam House provide?

Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Fitzwilliam House have?

There are 40 Single Rooms.

What are the Facilities & Services at Fitzwilliam House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens & Residents Kitchenette are some of the Facilities & Services.

How far is Fitzwilliam House to the centre of Cambridge?

5.8 mile(s) as the crow flies, distance by road may be significantly further.