Fitzwilliam House

Rooks Street, Cottenham, Cambridge CB24 8QZ
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9.9 81 Reviews
  • Fitzwilliam House, Cambridge
Fitzwilliam House is a 40-bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.

Situated in the village of Cottenham with access to a range of shops, a library, pubs and restaurants. Cambridge City Centre is approximately eight miles away and can be accessed by public transport.

Fitzwilliam House offers long-term and respite care It is divided into two units over two floors. All rooms are single occupancy and 10 rooms have en-suite facilities.

People living at Fitzwilliam House can enjoy a variety of communal areas with a separate dining area and kitchenette on the ground floor and one large combined lounge and dining area on the first floor, supplemented with a small kitchenette, as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor is accessed by stairs or a lift.

Fitzwilliam House provides care and support 24 hours a day, housekeeping including a laundry service, traditional home-cooked meals, using fresh ingredients and meaningful activities and outings planned through a structured programme following discussions with the people living in Fitzwilliam House and their families.

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Care Provided by Fitzwilliam House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Elizabeth Driver-Edgar (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Fitzwilliam House

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Fitzwilliam House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Wheelchair Access

Fitzwilliam House Reviews (81)

Total of 81, showing 21-40
9.9

Fitzwilliam House has a Review Score of 9.9 (9.867) out of 10, based on 14 reviews in the last 2 years. Over all time Fitzwilliam House has 81 reviews.

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Review from E W (Daughter of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always happy and go the extra mile to keep the residents comfortable and entertained. Such a lovely, caring place; thanks all. It’s not easy to leave a loved one with someone else, but they know everyone really well, their individual likes and dislikes, and give very personalised service.

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Review from Carol B (Daughter-in-law of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasure visiting mum (I call her mum but she’s my mother-in-law). She’s happy safe and extremely well cared for. Thank you to everyone that looks after her. Never a problem being there - always polite and helpful- a fabulous bunch of staff. The activities co-ordinator is amazing - thank you
all! You are brilliant!

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Review from K H (Granddaughter of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience with Fitzwilliam House has been amazing! The staff have made the decision and process to move Nan into a home so much easier for both myself and her, most importantly. All the staff have been so welcoming and friendly. Nan has become so much more social and enjoys interacting with the
people around her as well as the activities arranged. It’s wonderful to see her making new friends and really showing her real self again. Nan tells me how happy she is every time I visit, and I know if I had any worries, the team would be more than happy to help me. I really appreciate everything Fitzwilliam House has done for Nan!

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Review from D V (Friend of Resident) published on 4 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I have visited my friend's mother, I found Fitzwilliam House to be very welcoming.
The staff are helpful and friendly.
Service is extremely professional.
My friend's mum is so happy and treated like family.

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Review from R T (Son of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Fitzwilliam House for always being so kind and compassionate with my father, he sadly passed away but the home and the team were so gentle throughout, I did not live locally so found it difficult to visit often but I always knew he was being looked after well.

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Review from Marion C (Daughter of Resident) published on 25 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the care given to my mother for the past year. The staff are all very friendly and efficient and are happy to chat with her. It is lovely now that the Covid restrictions are being relaxed and she can see more of her family, especially her great-grandchildren. I am impressed
by the hands-on approach of the manager.

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Review from P F (Father of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home with such caring staff, a joy to have such dedicated people looking after our older generation. The time spent making short films at Christmas for the residents and the setting up of all activities outside thought out the year is absolutely commendable.

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Review from Tara S (Granddaughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a beautiful home, my grandmother is so happy here. It really is a little family, the staff are brilliant and provide superb care for her. There’s always activities going on that the residents love. I can’t recommend this place enough.

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Review from A W (Granddaughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has recently moved to Fitzwilliam House and we have all been very impressed with the care home. When we've visited, we always get a warm welcome. Nan's room is big enough for what she needs and well decorated with floral wallpaper and matching paint. The home is clean and tidy. We're usually
visiting just before lunch and we can often smell the meals when they're ready they smell and look delicious. Nan has joined in with lots since being there including bingo and craft activities for the Jubilee. She is so much happier now she's with people all day.

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Review from C D (Relative of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father could not be happier, he loves the food, the people and most of all the wonderful team.
It is never an easy thing to think about your loved ones going into a care home but the manager and her team made it a better experience, it really is a home from home.
Thank you.

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Review from Ella C (Granddaughter of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My lovely nana is cared for by the loveliest staff. She is so settled and loved by everyone. I love visiting Nana. Her room is always spotless and the residents are all made to feel like one big family.

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Review from Jan P (Friend of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been so impressed by the work the staff put in at Fitzwilliam House to make the residents feel at home. They are offered a wide range of activities to join in with and there is a real sense of the community of staff and residents being a family, which those of us who visit occasionally are always
welcome to join. The house is very clean and the residents well-presented. Residents enjoy healthy meals and the most magnificent birthday cakes on their special day. A really well-run home that I certainly wouldn't mind living in myself. Thank you to everyone concerned.

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Review from Annie N (Daughter of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been living at Fitzwilliam House for 3 weeks, but she is happier and more relaxed than I have seen her in months. She was really struggling with life at home even with 4 care calls a day, she was having frequent falls and trips to A&E. She is back to being my mum again.

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Review from Richard C (Son-in-law of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful care home with excellent staff who show so much compassion and care to the residents.
Provide a safe clean happy environment.
Superb food and activities.
Mother-in-law is so happy and well looked after.

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Review from K C (Relative of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely outstanding levels of care are shown to all users.
The staff are always on the ball and you can see how much they love their jobs and the residents.
The home is clean and safe for all users, lots of activists are run for residents.

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Review from H K (Daughter of Resident) published on 5 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I live over 200 miles away I know my Dad is being cared for by some really exceptional people. I love seeing pictures of everyone and all the great things you are doing. I thank you all from the heart.

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Review from Ann S (Daughter-in-law of Resident) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff highly enough because of their abilities as a team to welcome my mother-in-law into the Fitzwilliam Family. The staff have been welcoming, compassionate, patient and all we hoped they would be. If anyone was looking for a home for their relative I would not hesitate to recommend
Fitzwilliam House.

Reply from Vanessa Dodd, Regional Administration Manager at Fitzwilliam House

Thank you for your kind words they are much appreciated.


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Review from Janet S (Granddaughter of Resident) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say about Fitzwilliam, the manager and team were so welcoming when my nan moved in, nothing was too much trouble, the chef came and saw us pretty much straight away as he had heard that nan loves to eat cakes and they had such a good chat, nan hasn’t been sitting still since she got there.
The best decision we have ever made thank you, Fitzwilliam

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Review from M E (Friend of Resident) published on 29 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Fitzwilliam House are amazing, when my friend moved into fitzwilliam in July he was quite unsettled but the staff made him feel at home within a couple of days and he loves it, he is often seen on Facebook joining in with the activities and always looks well cared for. Because of the pandemic
I have not been able to go and see him but the staff have arranged video calls so we can speak and see one another. Thank you to you all for keeping everyone safe and well, you all deserve a medal

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Review from Nicola N (Daughter of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A friendly and welcoming care home. Mum has now been at Fitzwilliam for just over a year and is very happy and settled in her home. All the people that live here are treated as one ‘family’. The home is clean and tidy and welcoming as a home should be. The choice of meals, all cooked on site are brilliant,
and having seen first hand will accommodate every ones needs and choice. It’s not just one choice and put in front off them regardless of what they want. Special birthday cakes are made for each resident and birthdays celebrated. Currently the home is fully decorated for Christmas. Activities happen during the week and if you follow their Facebook page pictures are put up for friends/family to see. If any further activity needed their is always Blue the cat to amuse everyone, she is always looking for a cuddle from all who are happy to fuss her, good therapy. Visitors are given space and time to visit their relatives. Thank you for looking after mum so well.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Fitzwilliam House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Fitzwilliam House is calculated as follows: ( (144 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fitzwilliam House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

Elizabeth

Elizabeth Edgar

Job Title: Home manager

Joined: 2013

In August 2022 Elizabeth joined Fitzwilliam House as joint home manager alongside Claire Keen.


Elizabeth is also the home manager in our sister home Rheola Care Home and has been Rheola’s Home Manager since January 2013. Elizabeth has worked in care since 1998 in both Residential and Domiciliary care from Care Assistant, Deputy Manager to Area Manager. Elizabeth has NVQ levels 2, 3, 4 and 5 in Health and Social Care.


Reme

Reme Yumiaco

Job Title: Deputy Manager

Joined: 2008

Reme has worked at Fitzwilliam House Care Home since October 2008 and has completed various training and development course including NVQ level 2 and level 3
Reme is responsible for the running of the home in the absence of the home manager