Fitzwilliam House

Rooks Street, Cottenham, Cambridge CB24 8QZ
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9.9 81 Reviews
  • Fitzwilliam House, Cambridge
Fitzwilliam House is a 40-bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.

Situated in the village of Cottenham with access to a range of shops, a library, pubs and restaurants. Cambridge City Centre is approximately eight miles away and can be accessed by public transport.

Fitzwilliam House offers long-term and respite care It is divided into two units over two floors. All rooms are single occupancy and 10 rooms have en-suite facilities.

People living at Fitzwilliam House can enjoy a variety of communal areas with a separate dining area and kitchenette on the ground floor and one large combined lounge and dining area on the first floor, supplemented with a small kitchenette, as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor is accessed by stairs or a lift.

Fitzwilliam House provides care and support 24 hours a day, housekeeping including a laundry service, traditional home-cooked meals, using fresh ingredients and meaningful activities and outings planned through a structured programme following discussions with the people living in Fitzwilliam House and their families.

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Care Provided by Fitzwilliam House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Elizabeth Driver-Edgar (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Fitzwilliam House

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Fitzwilliam House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Wheelchair Access

Fitzwilliam House Reviews (81)

Total of 81, showing 41-60
9.9

Fitzwilliam House has a Review Score of 9.9 (9.867) out of 10, based on 14 reviews in the last 2 years. Over all time Fitzwilliam House has 81 reviews.

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Review from Sarah J (Friend of Resident) published on 1 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my friend weekly, and the manager and staff are always so warm and welcoming. The home always looks lovely and clean and feels so homely. Thank you for taking such good care of my lovely friend.

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Review from Darren B (Grandson of Resident) published on 24 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fitzwilliam House is such a friendly, welcoming and caring home. As a family, we were quite anxious when the time came to make the decision for Nan to go into a home but soon realised it the was right decision. The team has been amazing right from the start and helped Nan to settle in and provide excellent
ongoing daily care. We often see photos of some of the activities which look like great fun and enjoyed by the residents. Thank you.

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Review from F B (Granddaughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fitzwilliam House is an amazing home. From when you walk through the door the experience is beautiful, as is the decor. Everyone is so welcoming and friendly.
My ‘papa’ is part of the family there now, but when we visit it feels like we are too.
We couldn’t think of anywhere better for Papa. He’s
looked after so well, always so tidy and most importantly, he’s happy. That’s all we can ask for.
Fitzwilliam House truly is a special place, and I’d recommend it to anyone.
Thank you Fitzwilliam House, for being a safe, happy, wonderful place for us to continue making memories with our papa.

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Review from Sharon B (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

So glad we chose Fitzwilliam House for mum. The staff is wonderful, very caring and thoughtful. Most days there are activities and posts on social media so family and friends can see what the residents have been up to. So many other residential homes just plonk people in front of the TV and leave them
to it but not Fitzwilliam House. They refer to their staff and residents as family and that's just how it is. One big happy family where everyone is made to feel welcome. Thank you all for being so caring.

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Review from B C (Granddaughter of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly, helpful and extremely approachable. I visited my grandma for the first time since she’s been in, we were welcomed with a warm reception and soon got to know everyone! They answered our questions and was lovely to see all the residents enjoying themselves in the fun activity that
had been planned for them.

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Review from Jenny C (Daughter of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After our father was taken to hospital, we needed to find somewhere for our mother to be looked after. We all had worries about this and letting go of mum. Be assured this care home is excellent in every way from top to bottom. The family feel has been so welcome and been part of the family. The staff
are incredible and mum has looked clean, tidy and really well cared for. She is very happy and has settled in really well. Thank you Fitzwilliam House, great teamwork!

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Review from Angela D (Daughter of Resident) published on 7 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been so reassuring to find Fitzwilliam House for my parents. It was a difficult and challenging time moving them into care but the manager and all the staff have made it such a good experience for them. The home is lovely, friendly, has interesting things to do for the residents and even though
they are busy, have kept in touch with us, letting us know how my parents are. The home offers excellent care. I highly recommend it.

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Review from Sophie H (Friend of Resident) published on 2 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is based in heart of such a lovely community which reflects the care home perfectly. You’re greeted warmly, and you cannot question the care or effort that is put in by every member of staff. Unquestionably a great choice.

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Review from Fay T (Daughter of Resident) published on 24 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The hardest decision of my life - having to place Mum in a care home, due to her dementia and declining health - was made much easier by knowing that she would receive the very best care at Fitzwilliam House. The staff are wonderful and show so much care and compassion to those in their care. Mum has
only been in the home for a month but we are confident that she is safe and well looked after. Staff provide a wonderful range of creative and stimulating activities, which is so lovely to see. As soon as you walk in the door you feel the warm, homely atmosphere and the staff are always so friendly and cheerful and ready to allay any worries or concerns that we may have. They not only provide care for Mum but provide reassurance for the whole family, which is so important. Well done Fitzwilliam team - you’re simply the best!

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Review from Hannah S (Niece of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have recently moved my auntie to Fitzwilliam House to be closer to family in Cambridgeshire and everyone has been so warm and welcoming, the home has such a calm homely feel. The staff go above and beyond for the residents and that shows.

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Review from Nick W (Son of Resident) published on 16 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has only been at Fitzwilliam House Care Home for a couple of months, but in that time it has been so nice to see how well she has settled in. The frequent posts shown on the home's Facebook page, really help to demonstrate what's going on and how well mum is integrating with other residents and
carers alike. Living so far away from Cambridgeshire, it's unfortunately not possible for me to visit on a regular basis and it's really important for me to be able to see, almost at first hand, how well mum's getting on and enjoying her new life in her new home.

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Review from Sarah T (Granddaughter of Resident) published on 11 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Fitzwilliam are so warm and friendly when walking in its like home. All the staff seem so caring and I'm so pleased we managed to get my Nan in there, we had been recommended Fitzwilliam by a friend as their father had been there and I'm so glad we listened to them. Thank you Fitzwilliam
you are all amazing.

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Review from M S (Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very happy living at Fitzwilliam House. All of the carers are very kind. We have lots of fun with different activities like Bingo and arts and craft. Everyone here is very helpful and will do anything for you.

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Review from AS (Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy at Fitzwilliam House for my forever home now. I have made new friends with other residents and the staff.
I like to do all of the activities including baking, playing bingo, making things and playing games. I also like it when we have singers in.

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Review from K W (Resident) published on 2 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy at Fitzwilliam House. The staff help me when I need it and are always there for support. The food is good and the chef cooks us breakfast if we want it. He has also cooked me meals for lunch that I've been missing from home.

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Review from A C (Resident) published on 30 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I did not want to move into a care home but I'm very glad that my family chose this one. All of the staff are so friendly and do anything to help you. It is relaxing here. I love to sit outside of my room because I love to be in the fresh air.

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Review from Ann F (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The hard decision to move Mum into a care home was made much easier by the care and devotion shown to her by the manager and her team, any worries or concerns are soon laid to rest by a quick chat or text. Mum has found a friend in two members of staff in particular and we always look forward to the
updates, Facebook posts and pictures. Her unusual diet has been happily and easily accommodated by the chef which is comforting, as is his food! I am truly grateful that Mum has a new home where she is happy.

Reply from Claire Keen, Manager at Fitzwilliam House

Thank you for your kind words, Mum is truly a beautiful soul and caring for her is our honour, you have given us so much support over the last 18 months working with us as a family and team, thank you for all you and the family do to help us promote and deliver the best quality of care we can.


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Review from Charlotte F (Granddaughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following the first Anniversary of Grandma moving to Fitzwilliam House, we have looked back and are truly grateful to everyone for the care and support shown to Grams, but also to us as a family. The decision that full-time care was needed was not easy for us, but walking into Fitzwilliam and being
shown around it was clear to see Grams could be at home in the well-decorated rooms and beautiful gardens. That, and the knowledge that she really would be safe with great care, made the choice so much easier. None of us could ever have imagined how 2020 and the start of 2021 would play out, and whilst it has been incredibly hard not being able to visit 'normally', we have never doubted the level of care or love Grams and the other residents have been shown in these crazy times. We feel incredibly fortunate that Grams has become part of the Fitzwilliam family and thank the manager and all her Team for everything they have done in looking after everyone's loved ones.

Reply from Claire Keen, Manager at Fitzwilliam House

Thank you so much for your kind words, the support you have given to us over the last 18 months has been fantastic and we truly see you all as part of our Fitzwilliam family, lets hope we can have some more normality in our care homes soon so we can have our garden party we have long waited for. I will pass these comments on to the team which will give them so much pride to read.


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Review from Pauline Y (Daughter of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole mum's 18 months in the home has been happy, she is safe and well cared for. She now seems to look on the staff as her new family whilst this seems hard it is really nice to see. It has been a hard year for everyone but every time we have rung or visited the staff have been only too happy
to help. The new decoration is a great improvement but still needs some homely touches i.e. large photos of the residents, just like you would have in your own home. We know there are still some plans ahead for the inside and garden so hope to see these soon. In the future the outside decoration will need some attention otherwise this may put newcomers off. Overall the home its self is warm and friendly and that is what matters. We as a family would like to take this moment to say a big thank you to everyone at Fitzwilliam.

Reply from Claire Keen, Manager at Fitzwilliam House

Thank you for your kind words, we are working very hard with our residents to make our home looks the best we can, we have taken some lovely photos with our residents over the last few weeks and will be getting these ready to show on our family gallery wall.


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Review from Laura M (Granddaughter of Resident) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been in the home for about a year now. She can sometimes snap at the staff if she is feeling frustrated, yet the staff are always so friendly and warm towards her. My nan suffers with dementia, yet she always perks up when certain staff come to see her. It has always looked very clean everywhere,
and every member of staff seems extremely intentive.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Fitzwilliam House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Fitzwilliam House is calculated as follows: ( (144 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fitzwilliam House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

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Meet the Team (2)

Elizabeth

Elizabeth Edgar

Job Title: Home manager

Joined: 2013

In August 2022 Elizabeth joined Fitzwilliam House as joint home manager alongside Claire Keen.


Elizabeth is also the home manager in our sister home Rheola Care Home and has been Rheola’s Home Manager since January 2013. Elizabeth has worked in care since 1998 in both Residential and Domiciliary care from Care Assistant, Deputy Manager to Area Manager. Elizabeth has NVQ levels 2, 3, 4 and 5 in Health and Social Care.


Reme

Reme Yumiaco

Job Title: Deputy Manager

Joined: 2008

Reme has worked at Fitzwilliam House Care Home since October 2008 and has completed various training and development course including NVQ level 2 and level 3
Reme is responsible for the running of the home in the absence of the home manager