Fitzwilliam House

Rooks Street, Cottenham, Cambridge CB24 8QZ
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9.9 81 Reviews
  • Fitzwilliam House, Cambridge
Fitzwilliam House is a 40-bedded care home providing person-centred care for adults aged 65 and over, including those living with dementia.

Situated in the village of Cottenham with access to a range of shops, a library, pubs and restaurants. Cambridge City Centre is approximately eight miles away and can be accessed by public transport.

Fitzwilliam House offers long-term and respite care It is divided into two units over two floors. All rooms are single occupancy and 10 rooms have en-suite facilities.

People living at Fitzwilliam House can enjoy a variety of communal areas with a separate dining area and kitchenette on the ground floor and one large combined lounge and dining area on the first floor, supplemented with a small kitchenette, as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor is accessed by stairs or a lift.

Fitzwilliam House provides care and support 24 hours a day, housekeeping including a laundry service, traditional home-cooked meals, using fresh ingredients and meaningful activities and outings planned through a structured programme following discussions with the people living in Fitzwilliam House and their families.

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Care Provided by Fitzwilliam House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Elizabeth Driver-Edgar (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Fitzwilliam House

  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,250
    • RESPITE Self-Funded Residential Dementia Care from £1,250
  • (these prices are only a guideline, please contact Fitzwilliam House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Wheelchair Access

Fitzwilliam House Reviews (81)

Total of 81, showing 61-80
9.9

Fitzwilliam House has a Review Score of 9.9 (9.867) out of 10, based on 14 reviews in the last 2 years. Over all time Fitzwilliam House has 81 reviews.

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Review from Annette R (Niece of Resident) published on 6 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Auntie was in a care home in Southend but due to Covid they went out of business so her social worker managed to get her into Fitzwilliam for us. She has settled down remarkably well and is very happy to be there, no mean feat being nearly 92 years old. I cannot tell you how relieved we are that
she is now just around the corner and can see her after making an appointment and once this pandemic is over, will be able hopefully to see her more often. I cannot express how grateful we are for the love and care shown to Auntie since her arrival in March. The home rings me with an update for anything that happens out of the ordinary, they absolutely put my mind at rest and for this, I am so grateful to them all. Everyone is so helpful and cheerful, nothing is too much trouble. I would recommend the home to anyone. Thank you.

Reply from Claire Keen, Manager at Fitzwilliam House

Thank you for your lovely comments, it is our pleasure to care for such a wonderful lady.


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Review from Ian G (Husband of Resident) published on 2 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife, who has Alzheimer's, had to move to Fitzwilliam House in early March 2021. I have been very impressed with the professionalism and friendly approach of the staff and their care for both residents and relatives. Because of the Covid situation, my access to the home has been limited to designated
visitor spaces, but from what I have seen, all of the facilities are attractive and well maintained and the atmosphere is calm, but very positive and as 'homely' as it can be.

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Review from Sandra H (Daughter of Resident) published on 1 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Having not seen my father for 8 months due to COVID restrictions on essential travel only, I was delighted to see him on his birthday in April. The pod that had been set up was easily accessible for both residents and visitors. The environment felt safe for both parties and booking the visiting slot
could not have been easier. Thanks to the staff for bringing my pops back to the pod each time he decided to have a little wander off - good to know she was on hand after travelling nearly 2 hours to see him. Thanks for facilitating this visit so readily. Looking forward to my next visit when I can give him a real hug!

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Review from Averil K (Daughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent and they have time for asking questions even after these difficult times nothing is too much trouble. Everybody is well looked after and clean and tidy. The food is outstanding always looks delicious and tasty.

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Review from Rob C (Son of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Fitzwilliam House for a year now during which time the staff have cared for Mum above and beyond the high standards already set prior to Covid. The love and care they show to residents is truly heart-warming and so reassuring to us.

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Review from J K (Wife of Resident) published on 8 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is treated with kindness and care. The staff have been most helpful to enable me to speak to him on the telephone and visit (socially distanced) during the lockdown. He has settled in very well, and we are both appreciative of the friendliness and support of the staff.

Reply from Claire Keen, Manager at Fitzwilliam House

Thank you for your lovely review and welcome to our Fitzwilliam family.


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Review from Angela D (Daughter of Resident) published on 4 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the staff very welcoming and so supportive of the residents. Mum is always happy and has settled so well into Fitzwilliam House. From a sad situation of mum's decline with dementia, I feel she is in the best place. I am so grateful for the care she receives.

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Review from Rebecca C (Daughter of Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving dad to Fitzwilliam House was the best thing I could ever have done for him. I am so grateful for the compassion and care shown to him by the amazing team, led by the manager. I would not hesitate to recommend this residential care home to anyone.

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Review from Linda C (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fitzwilliam House was a lovely environment for my mum with dementia. The staff couldn't do enough to help, and the home-cooked was great. Mum was comfortable and happy during her stay, and it was a safe environment.
Whilst Mum did not attend many activities, the ones she did were enjoyable, and Mum
was looked after. I can not thank Fitzwilliam House enough for creating such a warm, friendly home.

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Review from L K (Daughter of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been here a short time but has settled in well. She enjoys all the activities and likes the staff.
Her only small grumble is that it is 'men' that wash her and dress her. She would prefer female.

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Review from Muriel B (Friend of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is old and needs a bit of an upgrade! But the staff are second to none.
Love and laughter everywhere. I don't know how they do it! So careing an amazing place.

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Review from Amanda T (Relative of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my great aunt every Sunday and she looks happy and so does the rest of the residents/people and staff.
The staff always cut and paint her fingernails and she is always looking lovely.

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Review from David L (Son of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the home since April 2018.
She has now settled well. The staff are helpful, caring and pleasant to deal with.
I consider this to be an excellent care home.

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Review from S B (Daughter of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother experiences a very high standard of person-centred care. She is allowed choices about all aspects of her life.
Medical treatment is accessed promptly and appropriately. I am kept well informed of changes to treatment, medication etc.
Her level of care needs vary quickly and these are managed
well. I feel she is living in a clean, safe environment.

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Review from Gary C (Nephew of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt stays are Fitzwilliam House 3 times a year. She always comes back happy and looks forward to returning. Staff make her feel extremley welcome and she enjoys joining in with all the activities.
I would highly recommend this home.

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Review from G W (Nephew of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visited my aunt she always seemed really happy and well cared for. Her room was always clean and even though the home needed an upgrade the residents were happy, staff are really nice and were always chatting to residents whilst doing their jobs. My aunt had her favourites but liked them
all.

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Review from A G (Husband of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife entered Fitzwilliam House in October 2018 I have been very impressed with the care she has received. Every carer has clearly been devoted to their job and has demonstrated a loving and attentive attitude at all times. It has also been evident that the management is well organised and well
versed in all aspect of care. The social activities with regular visits by a variety of entertainers etc appear to be well appreciated by the residents and I have been encouraged by the inclusion of mid-week services led by members of local churches. The premises whilst not the most modern have a homely environment. The catering is particularly impressive with excellent home cooked nutritious food served every day. As time goes on I feel more and more reassured that my wife is in very safe hands and whilst suffering from advanced Alzheimers she is always relaxed, contented and in good humour when I visit. I am extremely grateful for all that is provided.

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Review from Julie E (Friend of Resident) published on 18 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very impressed with this lovely home. The staff are so lovely, nothing is ever too much trouble. They are always happy, cheerful and welcoming. The manager is approachable and friendly. The food is good, and there is always a choice. The home is clean and homely and has a lovely warm feeling when
you enter.

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Review from Joan D (Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Most staff are very caring and never mind being asked of rhelp. One carer in particular actually seems ot like being asked to help and always asks if there is anything else she can do. When I asked for a coffee she brought it to my room on a tray with milk in a jug and sugar in a bowl and a beaming
smile.

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Review from Robert W (Son of Resident) published on 12 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care from all the staff. My mum was made to feel very welcome in what felt like a very homely home. Even though the building itself looks a little tired.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Fitzwilliam House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Fitzwilliam House is calculated as follows: ( (144 Excellents x 5) + (20 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 165 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Fitzwilliam House is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Apr 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Top 20 Care Homes East of England 2022

Recipient: Fitzwilliam House

Date: Thursday 30 Jun 2022 More details

OUTSTANDING CQC Rating - Fitzwilliam House Care Home

Recipient: Fitzwilliam House

Date: Thursday 18 Apr 2019 More details

5 STAR EHO Rating

Recipient: Fitzwilliam House

Date: Thursday 21 Jun 2018 More details

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Meet the Team (2)

Elizabeth

Elizabeth Edgar

Job Title: Home manager

Joined: 2013

In August 2022 Elizabeth joined Fitzwilliam House as joint home manager alongside Claire Keen.


Elizabeth is also the home manager in our sister home Rheola Care Home and has been Rheola’s Home Manager since January 2013. Elizabeth has worked in care since 1998 in both Residential and Domiciliary care from Care Assistant, Deputy Manager to Area Manager. Elizabeth has NVQ levels 2, 3, 4 and 5 in Health and Social Care.


Reme

Reme Yumiaco

Job Title: Deputy Manager

Joined: 2008

Reme has worked at Fitzwilliam House Care Home since October 2008 and has completed various training and development course including NVQ level 2 and level 3
Reme is responsible for the running of the home in the absence of the home manager