Florence House

Westfield Road, Ramsey, Huntingdon PE26 1JR
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9.4 37 Reviews
  • Florence House, Huntingdon
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Care Provided by Florence House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Jenita David
  • Person in charge
  • Serene Smidt (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1988
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Florence House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,050
    • Self-Funded Residential Dementia Care £1,050 – £1,150
    • RESPITE Self-Funded Residential Care £950 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,150

  • Fees dependent on the care needs assessment and the type of room.
    Services such as hair dressing, Foot care, daily news papers, Hospital appintments if accompabnied by staff are charged separately.
  • (these prices are only a guideline, please contact Florence House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions during day time. A quiet lounge can be booked in advance for family gathering.


  • Parking

  • There is ample parking on-site, with ramped access facilities.


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Florence House Reviews (37)

Total of 37, showing 1-20
9.4

Florence House has a Review Score of 9.4 (9.397) out of 10, based on 6 reviews in the last 2 years. Over all time Florence House has 37 reviews.

Overall Experience

  • 31
  • 6
  • 0
  • 0
  • 0

Date Published

37
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Review from Keith E (Son of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As the year draws to a close it lends time to reflect on all the events that have taken place during the past 12 months, not least the passing of my dear old mum who reached the grand old age of almost 103.
Mum spent the good part of 11 years at Florence House and along with the help of other family
members we managed to keep one or two visits per week on a regular basis, but without any set routine and sometimes quite late in the day. I have to say we were always made welcome and the care and respect that we witnessed towards the residents was second to none. My mum always spoke her mind and she loved the care workers who became good friends always attending to her needs without any fuss and certainly kept Mum's spirit up with a few jokes and laughs that she always enjoyed. The informal approach to care and monitoring at Florence House is in our opinion second to none, something we will always be extremely grateful for - a big thank you.

Reply from Jenita David, Provider at Florence House

Thank you very much for your lovely comments. Your mum was an unforgettable lady with such graceful manner. We published her lovely poem on the social media page too. I will pass this information to my team, who I am very proud of.


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Review from Michael F (Cousin of Resident) published on 12 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family first used Florence house 35 years ago when my auntie needed care and again when my mother did. Unfortunately, my cousin 2 years ago needed extra care, and she decided to go to Florence House where the care and attention to her physical and health needs were outstanding. This all came about
from the magical care team that attended and the Management. The communication, advice and support for the immediate family visiting was constant, informative and concise. Nothing but Praise. A big thank you

Reply from Jenita David, provider. at Florence House

Thank you so much for taking time to review. I will pass on this message to the care team whom I am very proud of.


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Review from R P (Niece of Resident) published on 31 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My uncle has settled well into the care home. The staff have treated him with kindness and respect. Allowing him time alone whilst encouraging him to participate in group activities like church services and exercise classes. A big thank you to them from us.

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Review from Sarah C (Daughter-in-law of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was a resident at Florence House Care Home for nine years and chose it herself when she became aware that she needed more support following a short spell in hospital. Initially, it was meant to be for two weeks recovery care. From the moment she arrived, Florence House became her home
and she quickly decided she didn't want to go home. She was always extremely positive about the food and care she received and as a family, we had regular updates about how she was. During her nine year stay, her dementia took over and she went through many challenging stages but without exception, the Florence House staff managed her with dignity, care and kindness. They put safety measures in place and we could not have asked for a more dedicated team either during her life or when she was dying. Nine years is a long time to evaluate but I can honestly say that I cannot find a single area to comment on for improvement. The care was outstanding. I cannot recommend Florence House enough.

Reply from Jenita David, Owner at Florence House

Thank you for taking the time to review us, especially from a health professional who is very busy. It is good to note that our staff provided good care to your loved one. It has been a pleasure to know all the family and thank you for lovely cards, flowers and chocolates for the staff.


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Review from Jennifer D (Daughter of Resident) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had dementia and was with the care home for a short time. He was extremely well looked after during that time. The staff took time to keep us updated as to his daily activities, supported him through patience and understanding during moments of confusion, and helped with the daily activities
to ensure a healthy and proactive time.
I would thoroughly recommend Florence House Care Home.

Reply from Jenita David, Owner/Manager at Florence House

Thank you for taking time to review us and we appreciate this.


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Review from A C (Daughter of Resident) published on 9 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a week’s respite at Florence House recently. Prior to that, Mum, my daughter and I visited the home. My first impression of the home was “homely”, and clean. We met the owner and the manager, both of whom spent considerable time with Mum, my daughter and I. They seemed genuinely interested in
Mum and we discussed her care needs, dietary needs etc. For me, quality of care is the most important thing, not looks.
Mum’s first ever respite stay went well, apart from her losing one of her hearing aids (a regular occurrence). I half expected a phone call from the home, but none came and so I relaxed and enjoyed my “week off”.


When we arrived to take Mum home, Mum looked well. I talked to several members of the care team who were friendly. Other residents appeared well cared for and one lady was in the lounge at the piano and appeared to be having lessons.
Mum is booked in for another week’s respite in June. Thank you for looking after Mum so well.


Reply from Jenita David, Owner/Manager at Florence House

Thank you for the review and glad you were able to relax. We hope to see your mum for her next respite.


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Review from D W (Daughter of Resident) published on 20 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is in the best of care. Florence House looks after her and me with kindness, love and dedication. The staff and management keep our family in touch with any worries. They are always there for any queries I have. We are lucky as a community to have Florence House, it feels like family.

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Review from Arun A (Son of Resident) published on 30 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff have tried very hard to get to know a new resident as an individual. If I ever phone, I get instant answers about her welfare and activities. They handled the pandemic very well and kept me informed when she was ill and unable to have visitors.
Call buttons are answered promptly.

Reply from Jenita David, Owner/Manager at Florence House

Thank you so much for taking time to review our home. I will pass on the message to all staff.


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Review from Michael O (Son of Resident) published on 13 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the level of care that has been provided by Florence House for my mother. The staff are very pleasant and hard working. The owner has been very helpful during a stressful time.

Reply from Jenita David, Owner/Manager at Florence House

Thank you for the time taken to review our care home. We are pleased to note that you are happy and supported by the team.


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Review from Lesley B (Friend of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend moved into the care home in March 2021 she is very settled and appears very happy, the staff are brilliant with her and she is always clean and well cared for. My friend is much more chatty and has mixed in really well with the help and guidance of the carers and manager. The room is nice
and spacious allowing her to have several of her own things.

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Review from Stephen B (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was placed in Florence House after being in Hospital, I had never been there before so didn't know what to expect when we visited. I am very pleased to say that Mum was very happy there, the Owner/Manager is very nice and mum soon got to know and like her, we can say that from mums reactions
we saw when we visited, and she makes a point of seeing all residents most days if not every day. Our family were always promptly informed of anything we needed to know. All the staff are dedicated, friendly and polite, a very good family type team, nothing was too much trouble and mum never had a bad word to say.

Reply from Jenita David, Owner/Manager at Florence House

Thank you very much for taking the time to review us. We are glad to know your mother was happy here.


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Review from J K (Resident) published on 22 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My previous experience of care homes was nice. My admission here, therefore, exceeded all expectations. Facilities and staff are excellent. Much care is taken for my treatment, The food provided is first class. This is a very friendly place.

Reply from Jenita David, Owner/Manager at Florence House

Thank you for submitting a review. We are very glad to know that your expectations have been met, and we will try hard to continue to provide the same standard you expect.


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Review from J K (Wife of Resident) published on 10 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this carehome to anyone with no reservations. My husband, aged 92, I very well looked after and treated with kindness. The staff are caring and the food is excellent.

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Review from Laura W (Daughter-in-law of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both parents in law moved to Florence House in November 2020. They have their own very comfortable, well-presented rooms, and are able to be together in communal areas and in their room. The staff are extremely helpful, caring and patient. The owner is very approachable, has been on hand to answer our
queries and give us updates. It’s difficult in these Covid times but we have been able to visit as often as we can (just letting staff know when we plan to visit) and have been able to stand outside and talk through the window. Protecting all the residents is of course the priority.
They have been very proactive with my mother in law who was bed-bound at home for 8 months prior to moving. She has been helped to get out of bed and sit in a chair.
We are very happy with how things have gone since the move and highly recommend Florence House for the care of a relative who can no longer manage at home.

Reply from Jenita David, Owner/Manager at Florence House

Thank you for the lovely review. I am proud of my staff, and definitely, your message will be appreciated by all of us.


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Review from E H (Sister of Resident) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Above and beyond expectancy. All employees from cleaner, cooks and carers did more than I would have thought possible.

Reply from Jenita David, Owner/Manager at Florence House

Thank you for taking the time to post a review. We are pleased to know that the person received excellent care from all our staff.


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Review from R O (Daughter of Resident) published on 5 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I decided to move my Mum from a large care home to Florence House as the atmosphere and staff were so friendly and homely. I know it was the right decision because I've seen my mum come back to life, having dementia she was sleeping a lot. Florence House staff take time to engage on a one to one level
and has brought out Mum, so now she talks all the time. The rooms aren't clinical, very homely and catering is wonderful. I can't recommend Florence House highly enough for the high standard of caring and such lovely staff. I feel relieved Mum is getting what she needs.

Reply from Jenita David, Owner/Manager at Florence House

Thank you for the time taken to post a review. We love taking care of your mother's needs and are pleased to know that you are very satisfied with the care she receives.


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Review from Aubrey P (Brother-in-law of Resident) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Florence House is situated on the fringe of a residential area on the outskirts of town. Standing back from a quiet road and approached via a tarmac drive leading to a generous parking area. The premises comprise a single-storey building providing 20 units of accommodation and stands on a large plot
with many mature trees and well-tended gardens providing the opportunity for residents to enjoy the open air when weather permits, whilst inside one can enjoy the open air when weather permits. Whilst inside one can enjoy the privacy of your own room, join others in the lounge where entertainment is organised from time to time (quizzes etc.), or take advantage of the quiet area. Ones own room is sufficiently furnished i.e., wardrobe, chest of drawers etc, and personal items ie., TV, radio, pictures are permitted to add the 'homely' touch. All meals are prepared on the premises and served in the dining area. From the moment you step inside the home you are made welcome and you really do have that feeling of being 'at home'. The staff are brilliant and nothing is too much trouble and Management tries to keep you well informed about your loved one who may, from time to time, require a little TLC. Everything is catered for tight to the very end.

Reply from Jenita David, Owner/Manager at Florence House

Thank you very much for reviewing our home. It gives the team great satisfaction to know that your brother-in-law received excellent care by the whole team and that you are very happy with the support received from all of us.


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Review from Keith H (Son of Resident) published on 14 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very clean and friendly. My mother was well cared for with a great deal of affection and attention. In her dying days, the attention and care was exceptional. She was treated with love and respect by the staff.

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Review from Josephine H (Friend of Resident) published on 8 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear friend has sadly just passed away at Florence House. The care she received from the manager and staff was exemplary, she was treated with such kindness and respect and, although difficult at times, their care didn't falter. I cannot thank them enough. Many thanks to them all.

Reply from Jenita David, Owner/Manager at Florence House

Thank you very much for the feedback. We are glad to know that you were very happy with the care provided for your friend at Florence House.


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Review from Rosalind W (Daughter of Resident) published on 4 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was moved from another care home into Florence House in January 2018, how I wish she could have spent all her time in care there.
From the manager down, all the staff show the residents the care, respect, consideration and love as if they were all part of their own family. Dementia sometimes
made Mum difficult and stubborn which I'm sure I could not have coped with, but they did and still treated her with kindness and patience. I live some distance away so didn't get to know all the staff well, but one senior carer stands out for me, the Manager knows who this person is and I have asked her to pass on my families eternal thanks and gratitude, if all care homes had carers like her it would be beyond excellent. Your relative could not be placed in a more caring home.

Reply from Jenita David, Owner/Manager at Florence House

Thank you so much for doing this review. I will pass this to all the staff. We are happy that we could look after your mum and to get to know her friends and family.


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Current Review Score: 9.4 (9.397)

Overview of Review Score

The Review Score of 9.4 (9.397) out of 10 for Florence House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Florence House is calculated as follows: ( (59 Excellents x 5) + (6 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 69 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Florence House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Florence House

What types of Care is Florence House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Florence House provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Florence House have?

There are 20 Single Rooms.

What are the Facilities & Services at Florence House?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Florence House to the centre of Huntingdon?

8.8 mile(s) as the crow flies, distance by road may be significantly further.