Florence House

Westfield Road, Ramsey, Huntingdon PE26 1JR
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9.4 37 Reviews
  • Florence House, Huntingdon
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Care Provided by Florence House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Jenita David
  • Person in charge
  • Serene Smidt (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1988
    • Last Refurbishment: 2023
    • Number of floors: 1

Funding & Fees Guide for Florence House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,050
    • Self-Funded Residential Dementia Care £1,050 – £1,150
    • RESPITE Self-Funded Residential Care £950 – £1,050
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,150

  • Fees dependent on the care needs assessment and the type of room.
    Services such as hair dressing, Foot care, daily news papers, Hospital appintments if accompabnied by staff are charged separately.
  • (these prices are only a guideline, please contact Florence House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • No visiting restrictions during day time. A quiet lounge can be booked in advance for family gathering.


  • Parking

  • There is ample parking on-site, with ramped access facilities.


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Florence House Reviews (37)

Total of 37, showing 21-37
9.4

Florence House has a Review Score of 9.4 (9.397) out of 10, based on 6 reviews in the last 2 years. Over all time Florence House has 37 reviews.

Overall Experience

  • 31
  • 6
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Date Published

37
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Review from Melissa V (Granddaughter of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my grandmother to Florence House from another nursing home just under a year ago, and Florence House was most certainly “Home from Home”. The care my grandmother received was nothing short of exceptional, even on her most difficult days. The staff were faultless with an amazing understanding
that not everyone’s needs were the same! The care and love my grandmother received during her time at Florence House was more than we could have ever wished for.
And in the last few months of her life, the palliative care the team gave her was fantastic, nothing was too much trouble and they always treated her with respect and dignity and as a family, it gave us great peace of mind.

Reply from Jenita David, Owner/Manager at Florence House

Thank you for your kind words. It was our pleasure to take over the care of your grandmother who always wanted to be in Ramsey. I will pass your views to our staff team who would be pleased to hear such feedback.


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Review from Alana G (Great-granddaughter of Resident) published on 31 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are really nice and good.

Reply from Jenita David, Owner/Manager at Florence House

Thank you for your lovely comment. We try hard to make everyone here comfortable. I will share this message with my excellent team.


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Review from A T (Son of Resident) published on 6 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

With my 97 year old mother requiring extra care following discharge from hospital. It was only after two days at Florence House during a respite visit that my mother confirmed that she wanted to stay on a permanent basis. Friendly staff and residents, she felt completely at home. We have nothing but
praise for the care she is receiving.

Reply from Jenita David, Owner/Manager at Florence House

Thank you for submitting a review. We strive hard to maintain a homely feeling and so glad your mother feels well looked after by our staff team. I will pass on the message to them.


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Review from Christine H (Daughter of Resident) published on 4 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Florence House for three weeks respite care. I cannot fault the way she was looked after. I was so relieved when she was in Florence House as I knew I did not need to worry about her. The care was excellent, provided by caring staff. Food was nutritious and well prepared by the head
chef who was so accommodating. The activities coordinator was excellent, offering a range of lovely things that residents could get involved with. She really was so encouraging to the residents and it was clear they enjoyed the activities they got involved in.
All the team are overseen by the owner/Manager. She is so dedicated and should be proud of the care home and all the team who work for her. She was so caring and kind towards my mother. Thank you.

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Review from Rodney M (Son of Resident) published on 2 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was warmly welcomed by all the different staff members who soon got her settled into her own room which is warm and comfortable and her own photos placed etc to make it look very familiar to her previous flat. I feel sure that my mother is happy and contented with her new surroundings and
she now has the added benefit of being regularly checked on through the day and night as well as daily contact with other residents in the day room where she can either simply relax or take part in any activities if she wishes. The staff encourage my mother to use her walking frame as much as possible and this has generally helped get her going again.
Despite my mother having only been at Florence House for just over a month, myself and my family are very pleased with the overall care my mother is now receiving.

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Review from Alan P (Son of Resident) published on 23 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would not hesitate to recommend this residence to any potential service user. Living in Australia and having family in the UK is always a challenge but knowing that my Mother was being extremely well looked after in her later years at Florence House was heart warming and helped ease the worry for
me knowing that she was well cared for.

Reply from Jenita David, Manager at Florence House

Thank you very much for your review. It was a pleasure to have known and looked after your mother. I shall pass on your kind comments to the staff.


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Review from Valerie P (Daughter of Resident) published on 19 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the level of care is excellent. The staff are so friendly and are always ready to answer any concerns you may have. Overall I find it a nice friendly atmosphere and very homely. I would recommend it to anyone.

Reply from J David, Manager at Florence House

Thank you for taking time to review us. It is always good to know the comments about our staff as the management relies on the staff all the time.


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Review from G C (Son of Resident) published on 5 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Florence House for a year now. The staff always take into account his needs and his care have been exemplary. He is always treated with dignity. It is small and this makes the difference. The staff know each resident as an individual. I can fully recommend Florence House.

Reply from J David, Manager at Florence House

Thank you for taking time to review our home. It gives great pleasure to our staff to know that your father had been well looked after and you were very happy with his care.


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Review from David M (Husband of Resident) published on 5 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a small privately run home which maintains high standards ensuring the staff are well trained, they are all friendly and nothing is too much trouble. There is a lot of interaction between them and the residents, each of whom is treated as an individual with dignity while their likes and dislikes
are well known and catered for. Everything is done to ensure their comfort and they are free to choose their own lifestyle and take their meals where it suits them. Tasty food is prepared freshly on-site and alternatives are catered for, I can vouch for it as I sometimes join my wife for lunch. She has dementia so can at times be difficult but the staff are well able to cope resulting in a very happy resident who has no desire to leave. GPs visit as required while eye tests, hairdressing and pedicure are all available by arrangement. There is an activities co-ordinator who relates well to the residents and tries to engage as many as possible in all sorts of daily activities.

Reply from Jenita David, Provider/manager at Florence House

Thank you so much for the review and we shall pass this to all my staff to keep up the wonderful job they are doing.


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Review from Pierre R (Stepson of Resident) published on 29 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited my stepmother and were pleasantly surprised by the friendliness and kindness we were met with. It was very obvious that my stepmother felt accepted and well treated by the staff. The staff were very interactive with the residents and it was clear they knew them well and treated them accordingly
and with respect.

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Review from Valerie C (Wife of Resident) published on 4 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

If you ever imagine your perfect care/retirement home I am sure it features warm and welcoming staff who are efficient and kind, home cooked, well-presented meals, comfortable beds and chairs and the realisation that your needs are being met and the staff are there to help you.
If these are your wishes
the look no further than Florence House, Ramsey.
This small (20 rooms) home is family run where their motto should be 'we will try our best to meet all your needs and requests'.
My husband and I went there on an emergency basis. I was his full-time carer and had fallen and fractured my knee cap.
Our son found Florence House and despite our sudden arrival, my husband's favourite drink, diet coke, was already on hand for him.
I followed a day later and was truly touched by how kind and gentle the staff were with handling my leg.
I must add that behind the warm atmosphere there is a very well run business. Doctors are called in when necessary, prescriptions are collected and medicines are strictly distributed.
On my several hospital appointments, ambulance transport was arranged and when I returned to Florence House I was met with an offer of coffee or a sandwich if I had missed lunch.
A five-star experience all round.

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Review from David P (Nephew of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without a doubt, Florence House gives its residents the best possible lifestyle under the careful attention of trained staff. It offers many choices with regards its meals which can be eaten alone in the room or with others in the dining room. It caters for any menu choices i.e vegetarian. The residents
each have control of their lifestyle.

Reply from Jenita David, Manager at Florence House

Thank you so much for your kind words. We are glad that you are happy with the care that is received and the choices on offer.


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Review from Jo K (Daughter of Resident) published on 31 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite the fact that my elderly mother died in Florence House I believe she was as comfortable there in her final weeks as she has ever been. I cannot imagine a more homely setting. She was treated with care, compassion and dignity, but she was also treated as an individual, which was not easy as her
dementia occasionally made her difficult to cope with at times.


The home is not run on rigid lines. If she felt like a lie-in or was feeling tired and wanted to go back to bed after lunch, the staff would help her to do just that. It was as close to being in her own home and being in charge of her own life as possible, with the reassurance that people who wanted the best for her were around to make sure she didn't come to any harm.


The standard of care was already high and the introduction of an activities co-ordinator has raised the standard even higher.


Home-made food and lovely carers. I want to move in there myself and I'm only in my fifties!


Reply from Jenita David, Manager at Florence House

Thank you so much for your kind words. We are glad your mum was happy here.


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Review from Deborah K (Daughter of Resident) published on 19 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager runs an extremely caring residential home. The staff are compassionate and friendly. My mother was well cared for and happy during her stay at the home. I would have no hesitation in recommending Florence House to other people.

Reply from Jenita David, Manager at Florence House

Thank you for your review. It was a pleasure to have cared for and known your mother. It means a lot to our staff to know they provided a good service and that they cared well for your mother.


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Review from Jan K (Daughter of Resident) published on 30 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Florence House cared for my Dad as if he was their relative. All the staff are so caring. Very clean, lovely rooms, activities arranged and freshly prepared food. I would highly recommend Florence House.

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Review from Carlton W (Son of Resident) published on 20 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident at Florence House for well over three years and was warmly welcomed by the owners and all their wonderful kind staff.
Over the time of her stay she was given excellent care and attention by all. The owners are truly dedicated to making all the residents comfortable and
happy in their surroundings. Florence House is a very clean, warm, welcoming and happy home.
We we always be grateful for the compassionate care given during the last weeks of my mothers life with all the staff doing everything possible to make her comfortable and happy, whilst maintaining her dignity.
We would thoroughly recommend Florence House to anyone looking for residential care for a loved one.

Reply from A J David, Manager at Florence House

Thank you Mr West for the feedback. Your mother was a wonderful and kind lady. She will be in our memories for a long time.


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Review from Stephen H (Son of Resident) published on 5 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently moved to Devon and to minimise the stress, worry and concern to my 91 year old Mother, we arranged for her to go to Florence House on a respite basis. She was naturally nervous and extremely worried to go to a care home, with thoughts of how they used to be many years ago.


However

the care, compassion and wonderful service that was afforded right from arrival to departure was exemplary.


The home was clean, the carers superb, the food and facilities excellent.


Very quickly my Mother's feelings turned from worry into joy, as she felt safe & secure and was was warm & cared for.


She said that she most certainly recommend Florence House to everyone that she spoke to,


I could not fault Florence House in anyway and all that I can say is that if you have an elderly relative looking for residential care and support or simply short term respite, then please do not hesitate to contact the Manager at Florence House, I promise that you will not be disappointed.


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Current Review Score: 9.4 (9.397)

Overview of Review Score

The Review Score of 9.4 (9.397) out of 10 for Florence House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Florence House is calculated as follows: ( (59 Excellents x 5) + (6 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 69 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Florence House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Sep 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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