Glennfield Care Home

Money Bank, Wisbech PE13 2JF
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9.8 65 Reviews
  • Glennfield Care Home, Wisbech
Located in a peaceful residential area, Glennfield is a purpose-built care home in the historic market town of Wisbech, near the royal estate of Sandringham in Norfolk.

A dedicated and experienced team provides respite and long-term care, including residential, dementia, nursing, nursing dementia, and end-of-life care. The compassionate team takes time to understand each individual’s life story, aspirations, and preferences, ensuring a truly person-centred approach to care, wellbeing, activities, and meals.

Glennfield offers a warm and engaging environment, fostering a strong sense of belonging. A Lifestyle Coordinator works with residents and their families to provide a variety of enriching opportunities, allowing individuals to participate as much as they wish.

The home is divided into six care suites, each featuring bright, stylish dining and living areas, creating a comfortable and social setting. Every suite includes a self-contained kitchenette, enabling the people who live at the home to prepare their own breakfast or snacks, while visitors are always welcome.

At the heart of the home is a vibrant coffee shop, a popular social hub hosting activities such as card games and knitting groups. It is also a welcoming space for residents to meet with family over coffee and homemade cake. Special bar events, organised in partnership with Elgoods Brewery, are always well attended and enjoyed.

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Care Provided by Glennfield Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Nursing Care
  • Dementia Residential Care
  • Nursing Care
  • Residential Care
  • For a maximum of 88 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Janice Davison (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (88)
    • Single Rooms with ensuite Wet Room (88)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 2

Funding & Fees Guide for Glennfield Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • We are happy to discuss our fees with you. Please do contact us.

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home know that spending time with your loved ones is important. It's an essential part of life for everyone. Seeing someone you care about is so much more than a visit, it builds the bonds that hold families and friends together.
    The team are committed to creating a safe, welcoming, and respectful environment for everyone — including the people who live here, visitors, and team members.


  • Parking

  • Visitors are welcome to park in the on-site car park.


Glennfield Care Home Reviews (65)

Total of 65, showing 1-20
9.8

Glennfield Care Home has a Review Score of 9.8 (9.817) out of 10, based on 26 reviews in the last 2 years. Over all time Glennfield Care Home has 65 reviews.

Overall Experience

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Review from A G (Son of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always welcoming and friendly. They are always happy to speak with you if concerns arise. I feel mum is well looked after and happy here. Life for mum is kept normal and lots of things arranged socially both in the home and out in the community where she has lived all her life. Very happy
with care and support given to her.

Reply from Jan Davison, Home Manager at Glennfield Care Home

Thank you for your lovely review. We really appreciate your feedback and the compliment to the team. I will make sure this is pass to the team. Best wishes to you.


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Review from J T (Husband of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimer's which was diagnosed at the end of 2020. She was admitted to the Forget Me Not Ward of Glennfield on 29/04/2024. From the start, this was not a good experience as she was left alone in her room for long periods of time and I discussed this with them, requesting for her to be moved
to the Poppy Ward. We had to wait for a room to become vacant and I am unable to remember the transfer date. I am now very happy with the Poppy Ward. The staff are all very nice and the level of care is excellent. She has now settled down very well.

Reply from Jan Davison, Home Manager at Glennfield Care Home

Thank you for sharing your feedback with us. We're truly sorry to hear about the challenges your wife experienced initially, and we deeply appreciate your patience as we worked to accommodate her needs. During the early stages, as we were still in the assessment phase, your wife was encouraged to come out of her room and interact with others, though we understand that she chose not to at that time. We also appreciate your understanding that decisions regarding room placement are made once the assessment is complete and once a new space becomes available. We're so pleased to hear that she has now settled into Poppy Ward and that you're happy with the level of care and attention she's receiving. The well-being of the people who live at the home is our top priority, and your comments help us continue to improve our services. If you ever have any further concerns or suggestions, please don't hesitate to reach out. Thank you again for your understanding and trust.


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Review from Mark M (Son of Resident) published on 17 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit my dad every fortnight and each time we visit he is being cared for very well. It is obvious the staff on Bluebell know him well and as such are able to attend to his needs well. Communication from the home to me is frequent and I always feel my dad is safe and as well as can be expected considering
his advanced condition of dementia.

Reply from Jan Davison, Home Manager at Glennfield Care Home

Thank you for taking the time to complete a review. We appreciate your feedback and will ensure it is shared with the team.


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Review from Pat B (Wife of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was very well looked after, especially by the staff on Snowdrop ward. All the staff were kind, friendly and thoughtful and management was helpful and showed concern.

Reply from catherine Hamilton, receptionist at Glennfield Care Home

Thank you for taking the time to complete a review. I will ensure your positive feedback is shared with the team at Glennfield.


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Review from R R (Husband of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very competent and friendly. Extremely helpful when required. Always a friendly greeting by the staff and you are not ignored. Glennfield Care Home is more like a friendly home than some care homes I've visited. The food is good with a choice and the medicines are well administered.

Reply from catherine Hamilton, receptionist at Glennfield Care Home

Thank you for taking the time to complete a review. I will ensure your positive feedback is shared with the team at Glennfield.


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Review from Janet B (Daughter of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 2.5 years and is very happy there. The staff are absolutely amazing and she really does love everyone of them. She says that they are all just like family. I can honestly say that I wouldn't have my mum living anywhere else.

Reply from Jan Davison, Home Manager at Glennfield Care Home

Thank you for taking the time to complete a review. I will ensure your positive feedback is shared with the team at Glennfield.


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Review from Paul C (Cousin of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Modern pleasant building, ample gardens for residents and visitors to use, weather permitting. Very clean and modern facilities, excellent friendly and professional staff in all respects. Food looks to be very good and residents really well looked after and respected.
Although everything I have seen
is excellent in every way the only concern I would have is the cost to self-funding residents.

Reply from Jayne Masterson, Regional Director at Glennfield Care Home

Thank you so much for taking the time to leave a review for Glennfield. I will ensure the manager shares your positive comments with the team.


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Review from Nicola R (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad receives at Glennfield is great. They are very professional and caring. Nothing is too much trouble on Poppy Wing!

Reply from Jayne Masterson, Regional Director at Glennfield Care Home

Thank you for taking the time to complete a review. I will ensure I share your positive feedback with the team at Glennfield and the Poppy community.


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Review from G F (Husband of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have never had any problems at all and completely satisfied with all aspects.

Reply from Jayne Masterson, Regional Director at Glennfield Care Home

Thank you for taking the time to complete this review. We are very pleased that you are completely satisfied with all aspects of the care provided to your wife. I will ensure I share your positive comments with the Glennfield team.


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Review from Roy D (Husband of Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful place where staff work so hard and care so much for patients and their families.

Reply from Jayne Masterson, Regional Director at Glennfield Care Home

Thank you so much for taking the time provide us with feedback. I will ensure your positive comments are shared with the team.


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Review from Pat P (Sister of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Top rate, friendly care delivered with respect and kindness. A lovely, family feel from all staff.
A beautiful home, bright and spacious with relatives' needs thought of too.

Reply from Jayne Masterson, Regional Director at Glennfield Care Home

Thank you so much for taking the time to complete a review for Glennfield. We will ensure you positive feedback is shared with the team.


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Review from I P (Wife of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my husband with great care and dignity. You went above and beyond and I felt very happy and comfortable knowing he was very well looked after. Would highly recommend you to anybody.

Reply from Jayne Masterson, Regional Director at Glennfield Care Home

Thank you for taking the time to leave a review regarding the great care and dignity the team at Glennfield has shown to your husband. We will ensure your positive feedback is shared with the team.


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Review from Melissa S (Daughter of Resident) published on 5 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have continually given Mum great care. Staff go above and beyond to ensure she is happy, stimulated and cared for well. They are responsive and respectful to her needs and accommodating them. Family visits and home visits are supported well.

Reply from Katy Hughes, Care Home Manager at Glennfield Care Home

Thank you so much! As you know, we love your mum and we are glad that you are both part of our Glennfield family. Happy New Year.


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Review from J D (Daughter of Resident) published on 30 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our elderly father recently spent the last 7 days of his life on Snowdrop unit at Glennfield. My brother and I did not hesitate in choosing Glennfield to care for him, as they cared for our mother too. The care of all staff was excellent, kind and compassionate. We were kept well informed throughout
Dad's short stay, and the importance of his comfort and welfare was their first concern. The staff on this unit are an absolute credit to your home and we wish to send them our heartfelt thanks.

Reply from Katy Hughes, Care Home Manager at Glennfield Care Home

Thank you for your lovely review. We really appreciate your feedback and the compliment to the team. Our best wishes to you all.


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Review from Phil R (Son of Resident) published on 28 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 103 years old and has been in Glennfield for two years. She has dementia but is treated with great care at this wonderful care home. The staff and management are very friendly and always very helpful and informative.

Reply from Katy Hughes, Care Home Manager at Glennfield Care Home

Thank you so much for your lovely review. We love your Mum, and you are all very much a part of the Glennfield family.


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Review from C F (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the home very friendly. The staff are very helpful and polite. Plenty of activities for residents.

Reply from Katy Hughes, Care Home Manager at Glennfield Care Home

Thank you for your review and thank you for confirming with me when we spoke that you feel there is nothing we can improve upon, which is wonderful to hear, but please do let us know if there ever is.


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Review from Sherran L (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly father with serious health issues has recently spent the last months of his life in this wonderful home.
The professionalism, super care and all the kindness shown to him have been second to none and we know there's nowhere he would have been happier, or better cared for. All staff from
stepping through the main door are friendly and helpful and nothing is too much trouble. The support for patients and families is amazing, we saw from day one that my dad was in very safe hands and were, as a family, given support. The last days of my dad's long life were comfortable and brightened by all the people involved in his care and we thank them all.

Reply from Katy Hughes, Care Home Manager at Glennfield Care Home

Thank you so much for your wonderful words; you and your dad were our family, and we will miss your dad very much.


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Review from K D (Daughter of Resident) published on 5 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to stay at Glennfield for respite care. The team were very welcoming, caring and compassionate towards her and her care needs. I couldn’t have asked for a more caring team to look after my mother.

Reply from Katy Hughes, Care Home Manager at Glennfield Care Home

Thank you so much for your lovely response, it is so very much appreciated.


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Review from Nicole D (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to Glennfield management and staff on the Bluebell ward for caring for my father in the last few weeks of his life. They understood his particular needs and their care and attention were beyond my expectations. I could live each day knowing he was in safe hands. The respect shown to
him at the end was extremely kind and thoughtful. Thank you.

Reply from Katy Hughes, Care Home Manager at Glennfield Care Home

Thank you so much for your lovely words, Nicole. It was a pleasure to have you all as part of our lives.


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Review from Libby F (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Glennfield Care Home in January 2023 and since that day it’s changed our lives, Mum's and us, her family. Mum previously spent six months in a care home which didn’t meet her needs. Since coming to Glennfields the change in Mum is clear to see, she’s happy and settled and her health has
improved in so many ways. All the staff are welcoming and the care they give is amazing and we would like to say a big thank you for looking after Mum and the peace of mind it gives us. Thank you.

Reply from Katy Hughes, Care Home Manager at Glennfield Care Home

Thank you for your lovely review. We’re so pleased to hear that we have been able to give you some peace of mind, that’s amazing to hear! Thank you again.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Glennfield Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for Glennfield Care Home is calculated as follows: ( (255 Excellents x 5) + (46 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 306 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Glennfield Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 88 registered maximum number of service users is 17.6, which has been reached with 26 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (3)

Jan

Jan Davison

Job Title: Home Manager

Jan’s journey in the healthcare sector began straight after leaving school, driven by a deep passion for helping others. She started as a Dental Nurse, gaining experience in both NHS and private practices, before discovering her true calling in health and social care. Beginning as a carer, she quickly progressed into management, always striving to make a meaningful difference in people’s lives.


Throughout her career, Jan has taken on a variety of roles, working in care homes, community care, extra care, and housing. She has also shared her knowledge by delivering training and supporting teams across the country as a regional manager.


Although she took a short break to explore the hospitality industry, her heart has always been in care—a field where her dedication and compassion continue to shine.


Sarah

Sarah Bull

Job Title: Care Manager

Joined: 2008

Sarah became the Care Manager at Glennfield Care Centre in 2008 and has many years’ experience of working in the care home environment.
Sarah has an NVQ 4 in Care Management, an intermediate certificate in Health and Safety and has undertaken many workshops in various care related subjects.
Sarah is responsible for the running of the home in the absence of the Manager.


Nicoleta

Nicoleta Bunting

Job Title: Clinical Lead

Nicoleta qualified as a Nurse in Romania in 1997. She worked in different healthcare settings, from hospitals to community care and lots of other places in between.


She moved over to the UK to continue her nursing career in 2014 and has been working at Glennfield Care Home ever since. Now as the Clinical Lead, Nicoleta strives to ensure Glennfield Care Home continues to be a safe, happy place where people live a fulfilled life.


Frequently Asked Questions about Glennfield Care Home

What types of Care is Glennfield Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Glennfield Care Home provide?

Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Glennfield Care Home have?

There are 88 Single Rooms.

What are the Facilities & Services at Glennfield Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Glennfield Care Home to the centre of Wisbech?

0.6 mile(s) as the crow flies, distance by road may be significantly further.