Hardwick Dene

Hardwick Lane, Buckden, St Neots PE19 5UN
Submit a Review
9.9 42 Reviews
  • Hardwick Dene, St Neots
Hardwick Dene is located in the quiet village of Buckden and was built in the 1920s as an Edwardian country residence. The home itself is set on spacious grounds with local wildlife adding to its character.

They pride themselves on their excellent facilities and activities programme including partnerships with local community groups, such as the church and schools. Their minibus allows them to take residents out to enjoy trips to the garden centre, museums, seaside and many other places.

They have weekly music, exercise, dance classes, quizzes, word games, baking and arts and crafts clubs.

Every Wednesday they have a care home experience day, which allows vulnerable people in the local community who may be considering moving into a care home in the near future the chance to come into the home, have lunch, enjoy the entertainment and form friendships with residents and meet the staff.

There is a very experienced care team who really understands the needs of residents. Great attention is given to care planning so that all residents are cared for in a way that they still maintain their independence and dignity.

Show Hardwick Dene on the Map

Care Provided by Hardwick Dene

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 50 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Paul Fletcher (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Last Refurbishment: 2013

Funding & Fees Guide for Hardwick Dene

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,300
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,300
  • (these prices are only a guideline, please contact Hardwick Dene to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Hardwick Dene Reviews (42)

Total of 42, showing 21-40
9.9

Hardwick Dene has a Review Score of 9.9 (9.890) out of 10, based on 16 reviews in the last 2 years. Over all time Hardwick Dene has 42 reviews.

Overall Experience

  • 33
  • 9
  • 0
  • 0
  • 0

Date Published

42
7
8
16
26

Review from Coleen H (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service I get from Hardwick Dene. I have full confidence that my father is being looked after well, with all his needs met, during these strange times and even in normal times. Father had an outpatient review appt at the hospital, the review went ahead via telephone call with a member
of the carer staff with him. With my father being in Hardwick Dene it has taken a lot of pressure off me during the Covid pandemic. I love the Facebook entries as it shows all the activities they are doing, and all they can to entertain the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tricia R (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time our Mother has been a resident at Hardwick Dene, we have found the staff to be caring and supportive in all aspects of personalised care.
The home is clean and tidy, many areas refreshed and updated. Food is plentiful, varied of excellent quality.
Activities are many suiting the needs
of individuals, dance, exercise, singing, flower arranging to name but a few.
Over the last 3-months, it has been a difficult time for all, we appreciate the care and safety shown to residents, and we are indebted to the staff for the professionalism. Although we have not been able to visit, we have been able to communicate through WhatsApp telephone and Zoom meetings. Our appreciation and thanks go to you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ivy S (Daughter of Resident) published on 8 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness, care and compassion shown by the staff at all levels are excellent at Hardwick Dene. I am confident our mother receives the best care, nothing is too much trouble for the staff. She is safe and comfortable in her surroundings. The activities fit the needs of residents who enjoy many events.
Sadly the coronavirus has greatly impacted in terms of visiting, but we have been able to speak to staff and our mother via the telephone and WhatsApp, there have also been Zoom quizzes. Management has kept us up to date with the situation, and a Zoom meeting was very helpful. In my view, management acted very promptly and professionally in closing the home to visitors at the very beginning of the pandemic, and we thank them wholeheartedly for all their hard work in keeping the home safe. It has and continues to be a difficult time, and we wish the staff and residents well. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah F (Niece of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate Hardwickdene and the staff highly enough.
My Aunt has been quite poorly recently and we are unable to see her due to the lockdown.
Although a very worrying time, this has been made so much easier than it may have been. Staff have kept in touch with us at all times and have taken the
time to explain everything also making sure we were ok. It is obvious the care they have for their residents and this truly is a Home in all the right ways.
A great place with the most amazing care, surrounded by fun, laughter and smiles.
Saying thank you never seems enough for what you all do every day but we want you all to know that we are very grateful, knowing she is looked after as one of the family.
Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J L (Partner of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I come in every day to see my partner and from what I can see, all of the staff are brilliant with all of the residents. They work very hard but always have a big smile on their faces and they do everything they can to make the residents happy.
If I ever have to go into a care home, this is the one
I would like to be in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marilyn B (Daughter of Resident) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The love and care shown to my mother and others is second to none. I visit every other day and have never seen anyone spoken to or dealt with in any way other than kindly or gently.
The food is excellent and plentiful, with biscuits at coffee or tea time. The rooms are kept very clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David H (Son of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Hardwick Dene has always been very welcoming and have kept me up to date regarding my mother's condition. At first, she was encouraged to mix with other residents and join in activities although this is no longer possible the home is giving her a high standard of care suiting her needs as best they
can. I am confident that my mother is being looked after as well as is possible in difficult circumstances.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K R (Daughter of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Hardwick Dene from January 2016 to November 2017 when she sadly passed away.
During this time, mum was well cared for and loved. Specifically, during her last few days, the staff were very caring to both mum and family members, to the extent that a room was made available for
family who lived some distance away and wanted to be close during her final hours.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T S (Son of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is well cared for and very happy there. We are pleased that she is taken out a lot and she is very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J B (Daughter of Resident) published on 28 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Safe, caring environment. Plenty of staff to give attention to each resident.
Food prepared on site and well presented and appetizing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sheila M (Wife of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This 'home' ticks all the boxes for residents and family. Our children live quite a distance from the home but if they are concerned their contact, by phone, is met with courtesy and if 'Dad' is able to hold a conversation the phone is handed over to him. I am treated like a member of the 'family' and
occasionally stay for lunch and shared Christmas dinner with the residents. The use of facebook actively links family members with their Father, who appears on many outings. He doesn't knit, paint or read books so local outings are very important for his wellbeing. When he is ill the staff inform me straight away and the Doctors were known to him before he went into the home which has helped tremendously. So we are confident with the 'care' he is receiving and the attitude and sensitivity everyone has shown.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roy M (Husband of Resident) published on 19 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am constantly impressed by the level of care and concern for both residents and visitors. I am always made to feel welcome at any time of the day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S U (Daughter of Resident) published on 19 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Hardwick Dene for over 18 months now so I have gotten to know the staff well.
I believe they are key to my mother's well-being and have always been pleased with the care and attention they give her - despite some challenging circumstances on occasion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G S (Friend of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to visit my Mum's friend. She was very happy. The staff are so friendly and I felt welcome. I visited around lunchtime and the food looked lovely. The home smelt fresh and clean.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie K (Daughter of Resident) published on 25 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It took one phone call at a time when I could not cope with my father's care 24 hours, for him to be collected and settled in his new room the same day.


My father receives the best possible care from kind and caring professionals, they go above and beyond what would be expected, making sure their

wellbeing, interests, medical and personal needs are met. They have also been a huge support to me and my family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B W (Grandson of Resident) published on 14 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is lovely, staff are great and good facilities. Staff do a great job in all aspects clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J S (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since mum came into the home she hasn't had any bouts of hallucinations etc. I'm sure it's due to the care and company that she gets. I have complete confidence in the staff and know that she will be well looked after if she is ever ill. Many thanks.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine L (Daughter of Resident) published on 13 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The end of life care for my mother was outstanding. Nothing was too much trouble from acquiring specialist equipment and the support of outside agencies to the endless cups of tea and coffee and hugs when we cried.
The staff sat with the family, chatted and listened and made us smile. The staff all
do a most amazing job and we are so grateful for everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek Y (Brother-in-law of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law was discharged from hopsital in a confused state on the 28th of January, having been admitted on the 20th of January after a fall at home. She is 84 years old, frail and confused and was taken to the home by a volunteer and virtually left to her own devices.


My wife and I travelled

40 miles to be with her but being of similar age, realised we could do very little for her. We rang several care homes but it was Hardwick Dene who immediately said they would accept her and have been superb with her ever since.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Phil D (Son of Resident) published on 6 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was cared for professionally but more importantly as one of the family. Staff were excellent over Mum's 6-year stay, we can't thank them enough for their care of what could be described as a strong-willed. Brilliant in every way and would advise you to consider this home for your relative or friend.
It was always good to come away from the home knowing Mum was safe and in good hands.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.890)

Overview of Review Score

The Review Score of 9.9 (9.890) out of 10 for Hardwick Dene is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.890 for Hardwick Dene is calculated as follows: ( (170 Excellents x 5) + (21 Goods x 4) ) ÷ 191 Ratings = 4.89

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Hardwick Dene is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 50 registered maximum number of service users is 10, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 11 Mar 2025

One en-suite and one non en-suite with garden views available


Awards / Recognitions (1)

Finalist Care British Care Awards

Recipient: Sohal Healthcare Ltd

Date: Thursday 24 Oct 2013 More details

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

Paul

Paul Fletcher

Job Title: Care Home Manager

Joined: 2018

Hello, my name is Paul and I have been working in the Healthcare sector since 2009, joining Hardwick Dene as the Home Manager in 2018.


And my team pride itself on creating a warm and friendly atmosphere for all our residents and their family members in beautiful surroundings.


Karrie

Karrie Prior

Job Title: Deputy Manager

Joined: 2015

Hi, I'm Karrie and I have been in the care industry since 2009 and I have been at Hardwick Dene since 2015.


Robin

Robin Bennett

Job Title: Deputy Manager

Joined: 2014

I have been here at Hardwick Dene since 2014