Hatley Court

37 Burgess Road, Waterbeach, Cambridge CB25 9ND
Submit a Review
8.7 32 Reviews
  • Hatley Court, Cambridge
Hatley Court Haven, situated in the village of Waterbeach near Cambridge, is located in peaceful scenic surroundings where trained carers look to achieve a quality and dignified service within a 'home from home' environment.

Trained to meet professional and efficient care standards, Hatley Court Haven carers look to blend their expertise with a friendly and relaxed living environment to ensure all residents feel they are making the most of the accommodation.

Residents enjoy a varied nutritious food menu thanks to ingredients sourced locally and prepared by the home's kitchen. A packed activities programme supports the emotional well-being of residents.

Show Hatley Court on the Map

Care Provided by Hatley Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 51 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Hatley Court Haven Ltd
  • Person in charge
  • Marcus Lucas (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (51)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Hatley Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,100 – £1,500
    • Self-Funded Residential Dementia Care £1,200 – £1,600
    • RESPITE Self-Funded Residential Care £1,100 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,600

  • Everything is included except for personal expenses such as chiropody and hair treatments.
  • (these prices are only a guideline, please contact Hatley Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome into the home daily.


  • Parking

  • Ample car parking within the grounds of the home.


Hatley Court Reviews (32)

Total of 32, showing 1-20
8.7

Hatley Court has a Review Score of 8.7 (8.745) out of 10, based on 6 reviews in the last 2 years. Over all time Hatley Court has 32 reviews.

Overall Experience

  • 13
  • 17
  • 2
  • 0
  • 0

Date Published

32
2
4
6
26

Review from L O (Granddaughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Manager has always been very kind friendly and helpful, any issues I had he was very capable of sorting out. He keeps everything to a high standard and tries to make changes as he moves forward. I was very happy with my nana living here

Reply from Marcus Lucas, Registered Manager at Hatley Court

Thank you for your kind words. Your nana will be greatly missed and we were so lucky to have shared many happy memories with her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B L (Daughter of Resident) published on 28 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my mother since she became a resident at Hatley Court Haven. I have generally visited on Sundays and have lunch with her. The lunches that I have been served during my visit are truly exceptional - restaurant quality. All your staff are marvellous - attentive kind and always helpful,
nothing too much for them.

Reply from Marcus Lucas, Registered Manager at Hatley Court

Thank you so much for your lovely review, I will share this with the team. We look forward to seeing you soon.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Daughter of Resident) published on 18 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was at Hatley Court for one year he received wonderful care throughout the year. The staff always treated him with utmost dignity and respect.
One member of staff was an absolute angel who always had time for Dad as did all the carers.
When I would turn up after a long day at work to visit
Dad, they would welcome me and offer me a cup of tea.

Reply from Marcus Lucas, Registered Manager at Hatley Court

Thank you for your kind words. Your dad will be missed greatly, and we were so lucky to have been able to enjoy many special memories with him. I will share your words with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from V S (Daughter of Resident) published on 26 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mine and my sister's experience has been good. The staff are very kind and caring. The management have always been helpful when sorting out problems and issues.

Reply from Marcus Lucas, Registered Manager at Hatley Court

Thank you for your review, we appreciate you taking the time to write it. I will share with the team your kind words.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah B (Daughter of Resident) published on 23 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother spent eight very happy months at Hatley Court. From the very beginning she always looked smart and well cared for when I visited and I always felt she was happy and settled. As my mother's needs increased I was kept well informed of "next steps". The staff were caring both to my mother and
myself when I visited. I would not hesitate recommending Hatley Court to anyone who is looking for a care home for a family member or friend.

Reply from Marcus Lucas, Registered Manager at Hatley Court

Thank you for your kind words.
We are lucky to have looked after your mum, she will definitely be missed by all.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J J (Granddaughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nanna has always been happy here, but since the new manager started, the home is more organised, no more agency staff, and everyone from staff to residents seem happier.
The home has a new lease of life.

Reply from Linda Bunting, Administrator at Hatley Court

Thank you for your submission, pleased that you have noticed the changes as we continue to improve the home environment for our residents and everyone who works or visits us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie T (Daughter of Resident) published on 14 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father spent his final months at Hatley Court Haven and I'm so glad he did. He was well cared for and treated with dignity and respect. Staff were kind, considerate and caring. He was happy and enjoyed the company of the other residents. Thank you Hatley Court Haven you are wonderful.

Reply from Linda Bunting, Administrator at Hatley Court

Thank you we appreciate your wonderful comments. Your Dad was a lovely man and a pleasure to care for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roy H (Son-in-law of Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Second care home for mother in law, she is happy there and we are happy too.

Reply from Linda Bunting, Administrator at Hatley Court

Thank you for your response, much appreciated. it is a pleasure to look after Mum she is a lovely lady.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B C (Husband of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would have no hesitation in recommending Hatley Court to anyone contemplating staying or visiting the establishment.
My wife and I had a thoroughly enjoyable experience over two weeks and would have no hesitation in doing so again.

Reply from Linda Bunting, Administrator at Hatley Court

It was an absolute pleasure to have you stay with us, it is good to know how much you both enjoyed yourselves and we look forward to seeing you back with us in December.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B R (Husband of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care home very welcoming and friendly to all. I visit on Tuesdays, enjoy a very good lunch with my husband.
On occasion, he has not been shaved - short of staff I presume!
Activities that I have seen are very good, a lovely lady leads and knows them all. Only being there for three hours
a week it is difficult to give excellent!
When my time comes, I would be happy to spend my last days there.

Reply from Linda Bunting, Administrator at Hatley Court

Thank you for the response, we appreciate your comments which we will take on board and we look forward to your visits.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol C (Sister of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

He considered his room as his home, was happy. Staff always had a cheerful word with him, considerate of his needs.

Reply from Linda Bunting, Administrator at Hatley Court

Thank you for your comments. He was a great character and we enjoyed his company.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karen B (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum appears to be happy and content. Her only negative comments regard the food at times which can be very bland/very same a lot of the time.
I appreciate it can be difficult to get a resident to do something and they can only be encouraged but feel Mum could be pushed more for the benefit of her
well being.
There is a lack of communication when there is a change in management (was not aware at all).

Reply from Linda Bunting, Administrator at Hatley Court

We have recently had a new chef join our team who is reviewing our menu's . We do encourage all of our residents to join in with activities. We are doing positive changes since our management changes and hope this will resolve any concerns you may have. We have an open door policy, please come and discuss any concerns you may have.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K H (Son of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care staff seem caring.

Reply from Linda Bunting, Administrator at Hatley Court

Thank you for your response, it is nice to see Dad so settled here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elaine D (Friend of Resident) published on 8 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friends just home from 2 weeks respite, can't praise the staff high enough. Our friend looks so well and her husband who doesn't have dementia but stayed with her loved it too. So much so they have booked for Christmas. We visited and were made so welcome each time nothing was too much trouble. Thank
you all.

Reply from Linda Bunting, Administrator at Hatley Court

Thank you for your comments. They are a lovely couple and good fun to be with. We look forward to seeing them again in December.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Robert N (Sister of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Hair could be washed more regularly, facial hair removed more regularly. We did supply a lady shaver staff said they couldn't find it. I went to my sister's room, the lady shaver was in the bathroom cabinet. Sometimes false teeth missing. Good food and good activities.

Reply from Linda Bunting, Administrator at Hatley Court

Thank you for taking the time to submit the feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from W B (Husband of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our wife and mother to two daughters has been at Hatley Court Haven since beginning of July 2022 following five months at the hospital due to a stroke. She came here for a week but family could not cope with the continuous attendance required night and day, therefore fortunately, there was a placement
at Hatley Court for her. As you can see from the review below we are essentially very pleased with the care and attention she receives at Hatley Court - maybe she will return home?

Reply from Linda Bunting, Administrator at Hatley Court

Thank you very much for your feedback, it is a pleasure looking after your loved one and we will do our best to continue to progress with the best quality care which is our aim.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Vera S (Daughter of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the home satisfactory for my mother, the only problem is she loses things. Two sets of hearing aids and a watch, also clothes.

Reply from Linda Bunting, Administrator at Hatley Court

Thank you for your feedback, this is very important to us so that we can take your comments on board and review our service. Please feel free to come in and chat with us directly so we can help resolve any concerns you may have.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D F (Daughter of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The new staff are very willing, gentle and friendly. I am sure that their confidence will improve with training.
I would appreciate a quick review with the key carer for my Mum. I am doing a lot of 'detective work' to find her things, and it would be so helpful to coordinate for some consistency and
comfort. The same applies to communicating about our joint efforts with bathing, cleaning, and switching on TV programmes which are favourites of my Mum's - especially when I am not able to visit. A bit of planning will make it easier for my Mum and us - the carers. I have always seen my relationship with the Care Home Team as a partnership.
I particularly wish to mention one staff member, he works on the night shift. He is very gentle and has been successful in persuading my mum to go back to bed the night a few times. This is very much appreciated as leaving them sitting in the lounge when they are confused is not always suitable. A good word and a smile go a long way!

Reply from Linda Bunting, Administrator at Hatley Court

Thank you for your feedback which we always welcome, we will take on board your comments. Hatley Court Haven team always wants to improve our home and we will address your suggestions immediately.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Son of Resident) published on 31 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my mother at the beginning of the month and all residents looked happy and well cared for. The facilities were clean and the lunch smelt very good - we left just before serving began. Members of staff were friendly and attended to the residents needs.

Reply from Linda Bunting, Administrator at Hatley Court

Thank you, we appreciate your comments and love looking after your Mum. It is always nice to greet you and your family when they visit.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B C (Son of Resident) published on 25 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for over 12 months and has settled in well. Staff are always smiling and when asked always respond quickly to any requests. The only facility mum does use is the weekly visit by the hairdresser so I cannot comment on others offered but do see regular entertainment sessions going
on which a lot of the residents do seem to take part in and enjoy. Since the new manager arrived during the summer the garden has improved a lot which has made mum happier as she likes looking out on it. As a family we are generally pleased to have found a safe and caring home for Mum. She has got used to most of the staff and I assume like all care homes new faces do regularly appear which does take her time to adjust to.
Overall this review is positive so keep up the good work!

Reply from Anna Swed, Home Manager at Hatley Court

We’re so happy to hear from you! Thank you for your valuable feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.7 (8.745)

Overview of Review Score

The Review Score of 8.7 (8.745) out of 10 for Hatley Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.557 for Hatley Court is calculated as follows: ( (43 Excellents x 5) + (23 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 70 Ratings = 4.557

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.188 Points relating to the number of positive Reviews for Hatley Court is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2. 6 Positive Reviews ÷ 10.2 = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Hatley Court

What types of Care is Hatley Court registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Hatley Court provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Hatley Court have?

There are 51 Single Rooms.

What are the Facilities & Services at Hatley Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Hatley Court to the centre of Cambridge?

5.2 mile(s) as the crow flies, distance by road may be significantly further.