The Hillings

Grenville Way, Eaton Socon, St Neots PE19 8HZ
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9.3 89 Reviews
  • The Hillings, St Neots
The Hillings is a welcoming care home tucked away in a peaceful residential area, offering a warm and supportive environment for residents. Surrounded by vibrant gardens and courtyards, it’s a place where residents can relax, enjoy the outdoors, and connect with nature. For those who love gardening, the colourful plants and shrubs provide a year-round source of joy.

Care at The Hillings is centred around the individual. The dedicated team is not only highly trained but also chosen for their kindness and compassion. They provide support around the clock, ensuring each resident feels respected and valued. Residents are encouraged to personalise their rooms with favourite items to create a space that feels truly like home.

Daily life at The Hillings is filled with opportunities for socialising and enjoyment. Whether sharing meals in the cosy lounge/dining areas, chatting with friends in the bright conservatory, or taking part in activities at the purpose-built Activity Centre, there’s something for everyone. The home also offers hairdressing, manicures, and hand massages, alongside delicious, freshly prepared meals that cater to all dietary needs.

Family and friends are always welcome, and their involvement in residents’ lives is highly valued. At The Hillings, residents are supported to live with comfort, dignity, and choice.

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Care Provided by The Hillings

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracey Morris (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for The Hillings

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact The Hillings to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Hillings Reviews (89)

Total of 89, showing 1-20
9.3

The Hillings has a Review Score of 9.3 (9.316) out of 10, based on 27 reviews in the last 2 years. Over all time The Hillings has 89 reviews.

Overall Experience

  • 53
  • 32
  • 2
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Date Published

89
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Review from Gillian H (Daughter of Resident) published on 5 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is almost three years now since my Dad went to the Hillings, at the age of 93, for respite care after a long stay in hospital. Toward the end of the respite time period, he decided he wanted to stay there long term.
Honestly, Dad loves it here and considers it to be his home. There are some especially
warm and kind staff who take care of him and, because I live so far away ( the US ), it is such a comfort to know he is in such good and caring hands.
One of the senior carers is a shining star. She talks to myself and my siblings as if Dad is the only person there and is such an advocate for him. She is amazing.
I'm so very glad that Dad gets to call the Hillings home and I think he is too!!

Reply from Home Manager, Home Manager at The Hillings

Thank you so much, for such a heartfelt review, I will pass on all these lovely words to the staff team.


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Review from L O (Daughter of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy at The Hillings. He has lived there for nearly 3 years and has an obvious affection for the kind people who look after him. A big 'thank you' to one staff member in particular who always has time to discuss his care with us and is determined to get him moving again after his recent
hip operation.

Reply from Home Manager, Home Manager at The Hillings

Thank you for these lovely words, I will be sure to pass them on to the staff team.


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Review from Yvonne E (Daughter of Resident) published on 21 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank The Hillings Care Home for the excellent care they provide for my mother, who has been a resident for over a year.
I particularly like the fact that the property is on one level and has small individual lounges which allows residents and carers the opportunity to develop a more
personal relationship with each other.
The staff are incredibly friendly, compassionate, and professional, and the management team
are always willing to listen and provide thoughtful advice on my mother's care
Our mother is very happy at The Hillings and enjoys the activities, especially the keep-fit sessions and the lively singalongs, whether with the staff or visiting entertainers.

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Review from S C (Sister-in-law of Resident) published on 6 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our resident has been there 3 years + and over time up and down. Staff have clearly got to know her very well and do the best they can to support her. Thank you.

Reply from Home Manager, Home Manager at The Hillings

Thank you for your review, I will pass on your positive comments to the staff.


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Review from D H (Daughter of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Three Words: Avoid, avoid avoid! If you love and care about your family member, do not put them in this institution. There is no stimulation, everything is a smoke screen even the picture on the website is carefully selected and do not represent the true aesthetics? The basic needs of any resident are
all compromised. A large proportion of the staff do not have a good grasp of English and are difficult to understand, let alone an elderly person with poor hearing which, is one of my main concerns in the event of relating 'accurate' information in emergencies. The incompetence of this home is all down to management who is the biggest gaslighter, she should be a Politician?! This institution is only interested in money which is not invested into the residents for anything! My mother does not even have double glazed windows in her room and she's 95 yrs of age. Previous drafts not noticed for months by management? It is old and dated. The word 'Care' home is questionable?

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Review from Steven P (Grandson of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything. Nan seems happy, staff always welcoming towards me. Seems an excellent selection of activities and the food seems top notch.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review, I will pass your lovely comments over to the team.


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Review from Oonagh Y (Daughter of Resident) published on 11 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff. Dad is treated with dignity. Dad is very happy, always clean and well presented.
Can't really fault The Hillings. It may not be the newest care home in St Neots but it doesn't have a high turn over of staff and care given is excellent.
Staff take time to find out about each resident
and sit and talk to them.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review and I will pass on your comments to my staff team.


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Review from Richard P (Brother of Resident) published on 9 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent care home with great, caring staff, very helpful.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely feedback, I will pass it on to the team.


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Review from C M (Daughter of Resident) published on 6 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is extremely well cared for at The Hillings. We are welcome to visit any time between 10:30 am and bedtime. Her meals are catered to her needs, soft and easy to eat. Her room is always clean and tidy and her personal needs are always caringly met. She is always clean and warm and really lovingly
taken care of.

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Review from Bev M (Daughter of Resident) published on 3 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so much better since the change of her day routine.
The staff are lovely, efficient, kind and helpful.
Feel relieved to find a home I know Mum is safe.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review, I will pass on your review to the team.


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Review from Yvonne S (Relative of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and sister are both permanent residents in The Hillings. They have both settled very quickly. The care is exceptional and they are very happy with the staff, activities, food etc.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely feedback, I will pass this on to all the team.


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Review from Gillian L (Resident) assisted by family/friend published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All in all it's brilliant here. The carers and seniors treat us with care and respect. The food is good and the entertainment is good and we do lots of different things.

Reply from Home Manager, Home Manager at The Hillings

it makes me so happy when our residents are happy and feel safe in our care.


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Review from Tony W (Son of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now been in The Hillings for about 6 years. Although she has got worse healthwise, her care has been great. I am always kept informed even if she gets a bruise. The staff are all amazing and the head of care is fantastic. Always tells me what is going on with my mum so I can not fault her
or any other staff. I am glad she is at The Hillings.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review and I will pass on your kind words to the team.


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Review from Susan D (Daughter of Resident) published on 29 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care and staff at The Hillings. Mum is really happy there and that makes us all happy. Mum enjoys the food and entertainment a lot. An overall excellent care home.

Reply from Home Manager, Home Manager at The Hillings

Thank you so much and I will pass this on to all my staff here at The Hillings.


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Review from S P (Son of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has been in The Hillings for over 3 years now and he is very well looked after there. He is kept clean and comfortable and he feels safe and relaxed there. His room is always clean and at a comfortable temperature for him. He likes attending some of the activities such as bingo, chair exercises
and communal movie watching. Placing Dad in a care home was a last resort as he became too frail to continue living with us. I'm glad we found him somewhere where we are confident he is being well cared for and would recommend The Hillings if you have a relative who requires a care home.

Reply from Home Manager, Home Manager at The Hillings

Thank you so much for this lovely review, I will pass it on to the staff.


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Review from Mandy A (Friend of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hillings Care Home has been excellent for this resident. She has settled in well thanks to the excellent caring staff. Not an easy job but have gone out of their way to help her. She is treated like a member of the family.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review, we do pride ourselves on being like one big family. I will pass your comments on to my lovely team.


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Review from Susan G (Sister of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to The Hillings for the exceptional care and compassion shown to my brother over the past year. The Manager and whole team were nothing short of wonderful, friendly, and caring, always going above and beyond to ensure he felt comfortable and happy.
From the first day, time was taken to understand
likes, dislikes, and interests and his love for music was soon recognised. My brother enjoyed his food and looked clean and comfortable during our visits. We always felt welcome and knowing he was in such a warm and kind environment gave us peace of mind.
From beginning to end, the staff were incredible. Their dedication and kindness will forever be remembered and appreciated by our family.

Reply from Home Manager, Home Manager at The Hillings

Thank you so much for these lovely kind words, I will pass on your kind words to all the staff.


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Review from Colin W (Brother of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Site Management and group management are very poor. Truth appears to be alien to them. I am struggling to get him moved to a better (that won't take much) care home and they are not being honest with me or the Social Worker. They can't account for money gone missing on visits to the cash point and shop.
Can't produce receipts from shopping trips without a number of email requests and waiting weeks.
It does not even deserve 1 star. Do yourself a favour and avoid The Hillings Eaton Socon.

Reply from Dr Martin Kirkup, Marketing & Sales Director at The Hillings

We are extremely proud of the care that we deliver at The Hillings and the feedback we have always received about the Hillings reflects this. We would stress that we have consistently provided accurate information to both yourself and to the Local Authority. All financial transactions are meticulously recorded, and we make receipts available on request. We understand that it must have been upsetting that we felt it necessary to put safeguarding in place to protect your relative and we appreciate that you have probably made these allegations against the home because of this. The allegations set out in your review are both unfair and unsubstantiated.


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Review from M H (Sister of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in The Hillings for two years. The reason for leaving is mostly so he can be nearer to family. During this time he has been happy but sometimes needed more stimulation. He was sad to leave as was very fond of the staff.

Reply from Home Manager, Home Manager at The Hillings

Thank you for your lovely review, it was sad to see your brother leave and we all miss him very much, I will be sure to pass on your comments to the staff team.


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Review from Kath P (Sister-in-law of Resident) published on 8 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On every occasion, we visit the staff are welcoming and friendly. There is a very homely atmosphere in the building. The staff are very kind, caring and professional treating the residents with dignity. The home manager and deputy act on any concerns we have. We are very happy with the care my brother-in-law
receives living at The Hillings.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review; I will be sure to pass it onto my staff team.


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Current Review Score: 9.3 (9.316)

Overview of Review Score

The Review Score of 9.3 (9.316) out of 10 for The Hillings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.316 for The Hillings is calculated as follows: ( (191 Excellents x 5) + (92 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (24 Very Poors x 1) ) ÷ 323 Ratings = 4.316

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hillings is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (6)

Tracey

Tracey Morris

Job Title: Home Manager

“The staff at The Hillings are caring and compassionate about providing good care and being a voice for the residents when they need one. We are all very dedicated to the home and the residents here - we treat residents as one big family.”


Michelle

Michelle Collier

Job Title: Administrator

Michelle is one of the first friendly faces when coming into The Hillings. Working closely with the care team and the home manager, Michelle works hard to ensure the home runs smoothly and that guests are made welcome.


Marion

Marion Woodbridge

Job Title: Head of Housekeeping

Marion is the head of housekeeping, taking great pride in ensuring the cleanliness of the home at all times. Marion has worked at the home for a number of years and has a great rapport with residents.


Naomi

Naomi Pratt

Job Title: Deputy Manager

``I started working at The Hillings in January 2012, we are all very close here and we are all like family. I enjoy the routine and structure and like coming to work to see residents, colleagues and relatives. I think to be a good carer you should be patient, organised, compassionate and supportive. The qualities you need to have to be a good home manager is: be Tracey Morris! If everyone was as supportive and kind as Tracey, the world would run smoother!``


Laura

Laura Rowley

Job Title: Head of Care

``I started at The Hillings in February 2019 and becoming Head of Care has been my biggest professional achievement. I love that we are all like family and the residents are very well looked after. My favourite part of my day is making residents smile.``


Georgia

Georgia Sayer

Job Title: Senior Carer

``I started working at The Hillings in September 2019 as a carer. To be a good carer I think you have to be passionate, caring, considerate and respectful. My favourite part of my day is seeing residents happy and joyful. My highlight of my career was becoming a senior carer and having more responsibility. Every staff member here is like family and everyone feels happy knowing residents are happy and enjoying life!``


Frequently Asked Questions about The Hillings

What types of Care is The Hillings registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Hillings provide?

Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does The Hillings have?

There are 72 Single Rooms.

What are the Facilities & Services at The Hillings?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is The Hillings to the centre of St Neots?

1.3 mile(s) as the crow flies, distance by road may be significantly further.