The Hillings

Grenville Way, Eaton Socon, St Neots PE19 8HZ
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9.3 89 Reviews
  • The Hillings, St Neots
The Hillings is a welcoming care home tucked away in a peaceful residential area, offering a warm and supportive environment for residents. Surrounded by vibrant gardens and courtyards, it’s a place where residents can relax, enjoy the outdoors, and connect with nature. For those who love gardening, the colourful plants and shrubs provide a year-round source of joy.

Care at The Hillings is centred around the individual. The dedicated team is not only highly trained but also chosen for their kindness and compassion. They provide support around the clock, ensuring each resident feels respected and valued. Residents are encouraged to personalise their rooms with favourite items to create a space that feels truly like home.

Daily life at The Hillings is filled with opportunities for socialising and enjoyment. Whether sharing meals in the cosy lounge/dining areas, chatting with friends in the bright conservatory, or taking part in activities at the purpose-built Activity Centre, there’s something for everyone. The home also offers hairdressing, manicures, and hand massages, alongside delicious, freshly prepared meals that cater to all dietary needs.

Family and friends are always welcome, and their involvement in residents’ lives is highly valued. At The Hillings, residents are supported to live with comfort, dignity, and choice.

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Care Provided by The Hillings

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracey Morris (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for The Hillings

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact The Hillings to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Hillings Reviews (89)

Total of 89, showing 21-40
9.3

The Hillings has a Review Score of 9.3 (9.316) out of 10, based on 27 reviews in the last 2 years. Over all time The Hillings has 89 reviews.

Overall Experience

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Date Published

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Review from Ruth L (Daughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The team are kind, caring and only want the best for residents.
I am so grateful to the team for their kindness and care they give my dad.

Reply from Home Manager at The Hillings

Thank you so much for these lovely words, I will be sure to pass them on to my fantastic team.


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Review from Jean F (Resident) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is care. Having recently moved to this residential care home, it did not take me weeks to decide that the care one receives is care. I am so happy to know that my end-of-life care will be carried out by carers and not wagers. The quality of care speaks for itself. I found the first six weeks the
carers worked as one unit as a large family, each member willingly supporting the other where need was seen and without an attitude. I will gladly recommend this home to others.

Reply from Home Manager at The Hillings

Thank you for this lovely review, I will be sure to pass on your lovely comments to my staff team.


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Review from N N (Daughter of Resident) published on 4 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A fantastic home providing excellent care with all staff working to a very high standard and are all really one big family working together as a great team. The home does require some modern facilities and decor improvements/garden, which would benefit staff and residents but what the staff provide
(all of them have their hearts in the job) certainly shows dedication and commitment which I'm truly grateful for.

Reply from Home Manager at The Hillings

Thank you for this lovely review and I will certainly pass on your positive comments to the team.


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Review from J B (Daughter of Resident) published on 18 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in the Daisy unit at The Hillings since 2018. I'm very satisfied with the quality of care provided. My mother is dealt with by staff with care, gentleness, compassion and humour. I believe my mother is as happy as she can be given the circumstances and is kept safe and
secure in an environment that allows her to live stress-free. Thank you to the manager and staff for all your effort.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review, I will pass on your kind words to my staff team.


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Review from Rosemary J (Daughter of Resident) published on 17 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The kindness and care of all the staff is exemplary. My mother is very happy and well cared for. I am so appreciative of the management staff and the carers who are so kind and helpful.

Reply from Home Manager at The Hillings

Thank you for the lovely review, I will pass on your lovely comments to my staff team.


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Review from Norah H (Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am quite pleased with all facilities.

Reply from Home Manager at The Hillings

Thank you so much for this review, we value your feedback.


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Review from Carole J (Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy here. I like the staff, they are helpful.

Reply from Home Manager at The Hillings

Thank you for completing a review for us, I am happy that you enjoy living here at The Hillings. I am very proud of my staff team and all the hard work that they do to keep everybody happy and safe.


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Review from Ray L (Resident) assisted by family/friend published on 9 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly, efficient staff, always on hand to help. The rooms are small but comfortable, no ensuite. There is a varied diet - good, tasty food and I enjoy the quizzes as part of the available activities.

Reply from Home Manager at The Hillings

Thank you for the review, we try our hardest to be friendly on a daily basis.


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Review from A D (Daughter of Resident) published on 7 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Recent residents' meeting, was very informative. They need more funds to support activities for the residents, hopefully, this will come from the events to be held in the next few weeks. Care and service are very good, staff very friendly but always professional.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review, we are all looking forward to the up-and-coming events that we have planned.


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Review from Paul O (Resident) assisted by family/friend published on 2 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. The food is excellent and so are the staff, except the men.

Reply from Home Manager at The Hillings

Thank you for this review, I am really happy that you are happy.


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Review from N S (Granddaughter of Resident) published on 23 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care, all the staff are fabulous and go above and beyond to cater for residents' and visitors' needs.

Reply from Home Manager, Home Manager at The Hillings

Thank you for your review, I will feed back to my staff team when I complete the next staff meeting.


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Review from M G (Niece of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They cannot do enough for you to help with the situation you are in. All staff are so friendly always have a smile. All are so good with all residents and kind. They always have time to listen to you and lend and helping ear - they are one in a million.

Reply from Home Manager, Home Manager at The Hillings

This is a lovely review, thank you so much and I will be sure to let all my wonderful staff know.


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Review from Alexander L (Son of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We asked the staff if we could have a small family get together to celebrate my mother's 90th birthday. Not only did they fully agree to our request, they decorated the cafe/bar area and laid on a birthday spread of snacks, sandwiches, cake and soft drinks - fantastic. The staff made the whole event
memorable and have our utmost thanks.

Reply from Home Manager, Home Manager at The Hillings

Thank you for these lovely comments. I will pass them on to my wonderful staff.


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Review from Cam L (Son of Resident) published on 29 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into The Hillings in November 2020. She was made to feel very welcome by the staff and after an initial period, where she felt a bit unsure with her surroundings, she is now very settled there. We know she is safe and well looked after and now seems to be thriving in The Hillings environment.

Reply from Home Manager, Home Manager at The Hillings

Thank you for the lovely comments. I will pass this on to the staff as they do a fantastic job on a daily basis and as their manager, I am very proud of them all.


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Review from Davina L (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother always seems content. The staff have always been very helpful and informative and friendly. Mother says the food is very nice and plentiful. The home has provided much-needed support for visiting relatives during this difficult pandemic which has been invaluable. I feel my mother is safe and
well cared for.

Reply from Home Manager, Home Manager at The Hillings

Thank you so much for this lovely review. I will be sure to pass it on to the care staff that do such a great job, during a challenging time.


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Review from Brian B (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In all my dealings with all staff in this home, I cannot praise them enough. They are always available to keep me updated about my mother's welfare. I haven't been around the home as I normally sit in a visitors room, but Mother tells me it is a comfortable establishment.

Reply from Home Manager, Home Manager at The Hillings

Thank you for your lovely review, I will be sure to pass all your praise onto the staff.


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Review from Janet M (Daughter of Resident) published on 3 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for a few years now and is very happy there. The staff are without exception friendly, caring and professional. I have been extremely impressed by the way they have and are continuing to cope with the pandemic regulations. They have been under enormous pressure, looking
after everyone but it has not affected the quality of care to their residents or the way relatives are treated. When I phone to arrange a visit, or for any other reason, whoever answers the phone is always cheerful and helpful. Nothing is too much trouble for them and I know my mother is being well cared for every day. Although visiting is limited at the moment, the staff are keeping the residents' spirits up and organising things for them to do as well as all their usual work. They should all be congratulated for coping so well. I have no hesitation in recommending this home and am so glad that we managed to obtain a place for my mother there.

Reply from Home Manager, Home Manager at The Hillings

Thank you so much for these lovely comments - it is so nice to read such positivity.


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Review from Denise H (Daughter of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is now very frail and needs constant supervision. The staff are caring and understanding and keep us informed about all the changes that are having to be made for her care and safety.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review that you have completed.


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Review from Carol T (Niece of Resident) published on 4 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult times for everyone, but all staff pleasant and easy to talk to. They try to accommodate everybody's wishes where possible while keeping residents safe, and more importantly, happy. I feel my aunt is well cared for.

Reply from Home Manager, Home Manager at The Hillings

Thank you for this lovely review; it is lovely to read such positive feedback.


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Review from D G (Niece of Resident) published on 3 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Hillings was the first choice of my relative as she had visited in the past and I was quite happy to go along with her choice. The home is clean, tidy and well maintained as is very 'homely'. Due to the pandemic, I have been unable to visit this year as I am shielding, so it gives me peace of mind
that she is happy and well looked after. The staff are always friendly, kind and helpful and if there is a problem we are contacted and kept informed at all times. Thank you for all your care.

Reply from Home Manager, Home Manager at The Hillings

Thank you so much for this lovely review; it really means a lot to the team when we receive such positive feedback.


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Current Review Score: 9.3 (9.316)

Overview of Review Score

The Review Score of 9.3 (9.316) out of 10 for The Hillings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.316 for The Hillings is calculated as follows: ( (191 Excellents x 5) + (92 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (24 Very Poors x 1) ) ÷ 323 Ratings = 4.316

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hillings is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (6)

Tracey

Tracey Morris

Job Title: Home Manager

“The staff at The Hillings are caring and compassionate about providing good care and being a voice for the residents when they need one. We are all very dedicated to the home and the residents here - we treat residents as one big family.”


Michelle

Michelle Collier

Job Title: Administrator

Michelle is one of the first friendly faces when coming into The Hillings. Working closely with the care team and the home manager, Michelle works hard to ensure the home runs smoothly and that guests are made welcome.


Marion

Marion Woodbridge

Job Title: Head of Housekeeping

Marion is the head of housekeeping, taking great pride in ensuring the cleanliness of the home at all times. Marion has worked at the home for a number of years and has a great rapport with residents.


Naomi

Naomi Pratt

Job Title: Deputy Manager

``I started working at The Hillings in January 2012, we are all very close here and we are all like family. I enjoy the routine and structure and like coming to work to see residents, colleagues and relatives. I think to be a good carer you should be patient, organised, compassionate and supportive. The qualities you need to have to be a good home manager is: be Tracey Morris! If everyone was as supportive and kind as Tracey, the world would run smoother!``


Laura

Laura Rowley

Job Title: Head of Care

``I started at The Hillings in February 2019 and becoming Head of Care has been my biggest professional achievement. I love that we are all like family and the residents are very well looked after. My favourite part of my day is making residents smile.``


Georgia

Georgia Sayer

Job Title: Senior Carer

``I started working at The Hillings in September 2019 as a carer. To be a good carer I think you have to be passionate, caring, considerate and respectful. My favourite part of my day is seeing residents happy and joyful. My highlight of my career was becoming a senior carer and having more responsibility. Every staff member here is like family and everyone feels happy knowing residents are happy and enjoying life!``