Fantastic care, all the staff are fabulous and go above and beyond to cater for resident
N S (Granddaughter of Resident)
All staff are so friendly always have a smile. All are so good with all residents and kind.
M G (Niece of Resident)
Nothing is too much trouble for them and I know my mother is being well cared for every day.
Janet M (Daughter of Resident)
The Hillings has a Review Score of 9.3 (9.316) out of 10, based on 27 reviews in the last 2 years. Over all time The Hillings has 89 reviews.
Review from C B (Daughter of Resident) published on 14 January 2021
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at The Hillings
Thank you so much for these kind words. I am very proud of all my staff during this very difficult time and look forward to when we can welcome all our visitors back through the door.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Avis B (Resident) published on 25 September 2020
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at The Hillings
Thank you for your lovely review, from all of us at The Hillings.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Respite Resident) published on 17 October 2019
Submitted via Postal Card •
Report
Overall Experience
3.0 out of 5
Reply from Tracey Morris, Home Manager at The Hillings
I am sorry that your stay with us was not satisfactory or met your expectations, I will take all your comments on board and address them in our next staff meeting.
Thank you for your comments as we can learn from these and hopefully improve if you ever wish to visit us again, we really enjoyed your company whilst you stayed with us and we were all sad to see you leave, but on a positive, it is lovely that you were able to return home to independent living, and we would be happy for you to visit for lunchtime and at Christmas as we spoke about on your last day with us.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Irene W (Friend of Resident) published on 16 August 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at The Hillings
Thank you for these lovely comments I will pass these on to my team here at The Hillings.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A G (Respite Resident) published on 1 August 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Home Manager, Home Manager at The Hillings
Thank you for this lovely review, I will pass this on to my incredible staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Liz H (Resident) published on 17 June 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at The Hillings
Thank you for your kind words I will relay what you have said back to the staff team I am really pleased that you enjoy living with us here at The Hilling.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from C S (Sister of Resident) published on 12 June 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at The Hillings
Thank You for a lovely review I will pass your kind words onto all the staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from J H (Daughter of Resident) published on 24 May 2019
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Home Manager, Home Manager at The Hillings
Thank you for this lovely review it was a pleasure to support your Dad in his respite care with us here at The Hillings.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E D (Resident) published on 10 May 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at The Hillings
Thank you so much for the lovely comments I hope you continue to enjoy all our activities we offer.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Reginald S (Husband of Resident) published on 18 March 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at The Hillings
Thank you for this lovely review I will pass on to all staff your comments.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joan N (Resident) published on 18 March 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Reply from Home Manager, Home Manager at The Hillings
Thank you for this lovely review I will pass on your comments to the staff team.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Joan A (Resident) published on 25 January 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sarah H (Respite Resident) published on 25 January 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Tony H (Son of Resident) published on 24 January 2019
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A B (Resident) published on 6 December 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A D (Friend of Resident) published on 26 November 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Robin S (Resident) published on 31 October 2018
Submitted via Postal Card •
Report
Overall Experience
5.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Audrey C (Resident) published on 31 October 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from D S (Cousin of Resident) published on 11 September 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Deb Wiltshire, Home Manager at The Hillings
Thank you very much for your review and comments. Our staff are excellent and currently, I am meeting with them to see how they feel they need more help and how best to achieve this. It is great to know your relative is settled and enjoying the activities!
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M M (Daughter of Resident) published on 11 September 2018
Submitted via Postal Card •
Report
Overall Experience
4.0 out of 5
Reply from Deb Wiltshire, Home Manager at The Hillings
Thank you for your review and comments. I would be very keen to meet and discuss the aspects where clearly improvements can be made. Once I understand the concerns I can ensure changes are implemented to deliver an excellent service. I have made contact to try and arrange a meeting at your convenience.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
The Review Score of 9.3 (9.316) out of 10 for The Hillings is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.3 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.316 for The Hillings is calculated as follows: ( (191 Excellents x 5) + (92 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (24 Very Poors x 1) ) ÷ 323 Ratings = 4.316
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for The Hillings is based on 25 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 25 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 19 Oct 2019
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest ReportPlease Contact Us for Latest Vacancies
Loading
Loading events
Job Title: Home Manager
“The staff at The Hillings are caring and compassionate about providing good care and being a voice for the residents when they need one. We are all very dedicated to the home and the residents here - we treat residents as one big family.”
Job Title: Administrator
Michelle is one of the first friendly faces when coming into The Hillings. Working closely with the care team and the home manager, Michelle works hard to ensure the home runs smoothly and that guests are made welcome.
Job Title: Head of Housekeeping
Marion is the head of housekeeping, taking great pride in ensuring the cleanliness of the home at all times. Marion has worked at the home for a number of years and has a great rapport with residents.
Job Title: Deputy Manager
``I started working at The Hillings in January 2012, we are all very close here and we are all like family. I enjoy the routine and structure and like coming to work to see residents, colleagues and relatives. I think to be a good carer you should be patient, organised, compassionate and supportive. The qualities you need to have to be a good home manager is: be Tracey Morris! If everyone was as supportive and kind as Tracey, the world would run smoother!``
Job Title: Head of Care
``I started at The Hillings in February 2019 and becoming Head of Care has been my biggest professional achievement. I love that we are all like family and the residents are very well looked after. My favourite part of my day is making residents smile.``
Job Title: Senior Carer
``I started working at The Hillings in September 2019 as a carer. To be a good carer I think you have to be passionate, caring, considerate and respectful. My favourite part of my day is seeing residents happy and joyful. My highlight of my career was becoming a senior carer and having more responsibility. Every staff member here is like family and everyone feels happy knowing residents are happy and enjoying life!``
