The Hillings

Grenville Way, Eaton Socon, St Neots PE19 8HZ
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9.3 89 Reviews
  • The Hillings, St Neots
The Hillings is a welcoming care home tucked away in a peaceful residential area, offering a warm and supportive environment for residents. Surrounded by vibrant gardens and courtyards, it’s a place where residents can relax, enjoy the outdoors, and connect with nature. For those who love gardening, the colourful plants and shrubs provide a year-round source of joy.

Care at The Hillings is centred around the individual. The dedicated team is not only highly trained but also chosen for their kindness and compassion. They provide support around the clock, ensuring each resident feels respected and valued. Residents are encouraged to personalise their rooms with favourite items to create a space that feels truly like home.

Daily life at The Hillings is filled with opportunities for socialising and enjoyment. Whether sharing meals in the cosy lounge/dining areas, chatting with friends in the bright conservatory, or taking part in activities at the purpose-built Activity Centre, there’s something for everyone. The home also offers hairdressing, manicures, and hand massages, alongside delicious, freshly prepared meals that cater to all dietary needs.

Family and friends are always welcome, and their involvement in residents’ lives is highly valued. At The Hillings, residents are supported to live with comfort, dignity, and choice.

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Care Provided by The Hillings

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 72 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Tracey Morris (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (72)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2011
    • Number of floors: 1

Funding & Fees Guide for The Hillings

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,250
    • Self-Funded Residential Dementia Care from £1,250
    • RESPITE Self-Funded Residential Care from £1,300
    • RESPITE Self-Funded Residential Dementia Care from £1,300
  • (these prices are only a guideline, please contact The Hillings to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

The Hillings Reviews (89)

Total of 89, showing 61-80
9.3

The Hillings has a Review Score of 9.3 (9.316) out of 10, based on 27 reviews in the last 2 years. Over all time The Hillings has 89 reviews.

Overall Experience

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Review from Denise A (Daughter of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

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Review from Paula R (Resident) published on 18 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The room is nice and clean. Staff are helpful.

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Review from Reg S (Husband of Resident) published on 17 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love you all.

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Review from E E (Granddaughter of Resident) published on 11 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nan has been resident at the Hillings for 12 weeks. During this time her condition has deteriorated dramatically. The care given as adapted to her condition. She has received kindness and dignity. Without exception, staff have been excellent. Thank you for all you do.

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Review from Angela B (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was a resident at the Hillings (Gardenia Suite) for over ten years. She moved into the newly built extension in 207 to a well-appointed room with ensuite and was able to make it 'her own' with items of furniture and pictures. Throughout her time she was treated with great care and respect.
In fact, I would go as far as saying she was made to feel 'special' and 'loved' by many of the care staff. Issues were few and minor and responded to promptly. On this basis, I can heartily recommend this care provider.

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Review from Karen J (Daughter of Resident) published on 31 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum had experienced two periods of respite care in two different care homes, but The Hillings is far better than both and I am very happy with our decision to choose it as her home once she needed permanent residency. What I particularly like is the welcoming atmosphere, the empathy shown to residents
by the staff and the standard of cleanliness.

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Review from Gillian W (Wife of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Under unexpected circumstances, we were treated with friendliness, compassion, understanding and care.
All my husband's problems were dealt with in a professional way with reassurance.
The home overall had a warm friendly feeling and you were always greeted with a hello.
I would have been happy for
my husband to have stayed but his increasing needs from his illness resulted in a move.

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Review from Glen N (Son of Resident) published on 30 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad went to Hillings for a respite stay following 3 months in hospital. Unfortunately, his health deteriorated and he passed away about 10 weeks into his stay.


We found the carers looking after him to be very compassionate and caring, nothing was too much trouble and they took a genuine interest

in his well-being. The senior carers were just the same as were the management team.


The home had a very good working relationship with both district nurses (who were excellent) and my Dad’s surgery which proved to be a real benefit. They also had a very good working knowledge of hospital procedures which was a real help when arranging ambulance collection etc.


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Review from D J (Daughter of Resident) published on 26 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for over a year. Staff are very kind, care is very good. Everyone is very friendly and do all they can to ensure all residents are looked after.

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Review from C B (Daughter of Resident) published on 13 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been living in The Hillings residential home for the past two years and in all that time, has been treated with respect from the staff.


The atmosphere is happy as many activities and outing are organised. Staff are caring and always visible and available.


Would definitely recommend.


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Review from Denise B (Daughter of Resident) published on 5 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Although my mum only stayed for respite care, everyone we encountered was really friendly and welcoming. Very impressed with how she fitted in, which made our holiday enjoyable in the knowledge she was being well cared for.

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Review from Mark B (Son of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum has been in The Hillings, she has been so much better, her health is so much better and she hasn't had to go into hospital. Her mental health seems better than when she was living on her own. She is now always clean and tidy.

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Review from Jennifer H (Daughter of Resident) published on 14 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home a very suitable place for my mother (aged 95) who settled in very happily 4 months ago. The staff are very friendly and helpful at all times. The food is good and it's all very clean and tidy at all times. Mothers clothes are always clean and fresh.

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Review from Brenda M (Daughter of Resident) published on 9 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum passed away on 1st March 2017. She was well looked after.

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Review from Christine C (Daughter of Resident) published on 27 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident of The Hillings after being discharged from the hospital, having been diagnosed as suffering from Dementia and most likely Alzheimers. During her stay having had a severe fall she was placed in a Dementia unit having lost a major amount of weight and was expected to die in a
few months.
Due to the care of the sympathetic staff and the long-standing carers my mother out on weight and became more animated in herself. A lot of the change was also down to the 2 staff who dedicated their time to entertain the residents. They should be commended for their dedication, particularly, with at times a lack of managerial support.

Reply from Deb Wiltshire, Home Manager at The Hillings

Thank you for your comments and I am really pleased that you have been happy with the care of your Mother whilst staying at The Hillings. I would welcome a meeting with you to discuss the concerns you raised around support of management.


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Review from Timothy V (Son of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was cared for 2 and a half years at The Hillings. Despite his moderate dementia, he had developed an excellent rapport with his carers. He loved their kind attention to his welfare, keeping him clean and well fed. He was in his last months happy to be in his own room where staff were always
popping in to see him. The loving care he had as he was dying was second to none with staff sitting with him and talking to him, even though he was too drowsy. He could not have had a better passing with expert relief from any discomfort.

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Review from Rita S (Sister of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can only praise all the staff at The Hillings for the wonderful care and attention they all gave to my brother during his stay at the home until he passed away in December 2016. He was at the home from September 2016 until his passing.


Every care was taken when he had hospital appointments and

a carer was with him at all times.

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Review from Jan W (Resident) published on 14 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of The Hillings is it is a happy environment and the staff are very caring. I have no complaints.

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Review from Elsie C (Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is nice. All staff are very friendly and helpful and I enjoy the weekly chair exercise class.

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Review from Joyce H (Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. I think the staff are very good always thankful.

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Current Review Score: 9.3 (9.316)

Overview of Review Score

The Review Score of 9.3 (9.316) out of 10 for The Hillings is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.316 for The Hillings is calculated as follows: ( (191 Excellents x 5) + (92 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (24 Very Poors x 1) ) ÷ 323 Ratings = 4.316

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Hillings is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (6)

Tracey

Tracey Morris

Job Title: Home Manager

“The staff at The Hillings are caring and compassionate about providing good care and being a voice for the residents when they need one. We are all very dedicated to the home and the residents here - we treat residents as one big family.”


Michelle

Michelle Collier

Job Title: Administrator

Michelle is one of the first friendly faces when coming into The Hillings. Working closely with the care team and the home manager, Michelle works hard to ensure the home runs smoothly and that guests are made welcome.


Marion

Marion Woodbridge

Job Title: Head of Housekeeping

Marion is the head of housekeeping, taking great pride in ensuring the cleanliness of the home at all times. Marion has worked at the home for a number of years and has a great rapport with residents.


Naomi

Naomi Pratt

Job Title: Deputy Manager

``I started working at The Hillings in January 2012, we are all very close here and we are all like family. I enjoy the routine and structure and like coming to work to see residents, colleagues and relatives. I think to be a good carer you should be patient, organised, compassionate and supportive. The qualities you need to have to be a good home manager is: be Tracey Morris! If everyone was as supportive and kind as Tracey, the world would run smoother!``


Laura

Laura Rowley

Job Title: Head of Care

``I started at The Hillings in February 2019 and becoming Head of Care has been my biggest professional achievement. I love that we are all like family and the residents are very well looked after. My favourite part of my day is making residents smile.``


Georgia

Georgia Sayer

Job Title: Senior Carer

``I started working at The Hillings in September 2019 as a carer. To be a good carer I think you have to be passionate, caring, considerate and respectful. My favourite part of my day is seeing residents happy and joyful. My highlight of my career was becoming a senior carer and having more responsibility. Every staff member here is like family and everyone feels happy knowing residents are happy and enjoying life!``