Maycroft Residential Care

73 High Street, Meldreth, Royston SG8 6LB
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9.8 86 Reviews
  • Maycroft Residential Care, Royston
Maycroft Residential Home is an attractive care home, found in the quiet village of Meldreth just ten miles from Cambridge, and offers personalised residential services to 25 residents from the surrounding counties, including those with dementia.

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Care Provided by Maycroft Residential Care

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Neshie Alomo (Divisional Director)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (25)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 1999

Funding & Fees Guide for Maycroft Residential Care

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,295

  • Permanent, short stay and respite care available
  • (these prices are only a guideline, please contact Maycroft Residential Care to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Wheelchair Access

Maycroft Residential Care Reviews (86)

Total of 86, showing 1-20
9.8

Maycroft Residential Care has a Review Score of 9.8 (9.754) out of 10, based on 15 reviews in the last 2 years. Over all time Maycroft Residential Care has 86 reviews.

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Review from K B (Daughter of Resident) published on 6 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Maycroft for the last 3 years and she suffers from Dementia.
The staff are very caring and patient ensuring that she always feels safe and reassured with the manager providing guidance and support if needed.
With this being a small home the residents are familiar
with each other and activities occur on a regular basis for all to enjoy. A hairdresser also visits once a week with an optician and podiatrist also coming when needed.
In summary, the home gives me peace of mind that Mum is being looked after by people who care and can adapt to Mum's changing condition when needed but more importantly Mum is happy living here.

Reply from Paul Lawson, National Sales Manager at Maycroft Residential Care

Thank you very much for your lovely review. It is great to know that you and the family feel so reassured that your dear mother is being well cared for and that she is comfortable and content living at Maycroft Care Home. We will pass on your kind comments to the team and we all send our very best wishes.


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Review from R S (Daughter of Resident) published on 2 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Maycroft always go above and beyond for my mother. I cannot thank them enough for the kindness and care that they consistently show to all our family.
They go out of their way to ensure they give their full support wherever needed.

Reply from Paul Lawson, National Sales Manager at Maycroft Residential Care

Thank you so much for your lovely review. We are delighted that your dear mother is so happy at Maycroft and that you and the family feel reassured and supported. Best wishes.


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Review from C B (Daughter of Resident) published on 25 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Maycroft for only a few weeks, but the care he received in this time was exceptional.
The home is very well run by the current manager and team. The home is small, and friendly and the staff have a great relationship with their residents.
My father was made very welcome
and cared for compassionately, as was his family when visiting.
I would not hesitate in recommending Maycroft to friends looking for a residential home for their loved ones.

Reply from Paul Lawson, National Sales Manager at Maycroft Residential Care

Thank you so much for your recommendation and for your kind words. We send our very best wishes to you and the whole family.


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Review from J R (Nephew of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been very well cared for and enjoys a little bit of pampering that she didn't allow herself at home. There have been activities and socialising even when external events have made staffing difficult. Easy communication has been reassuring.

Reply from Paul Lawson, National Sales Manager at Maycroft Residential Care

Thank you very much for your lovely review and it is very reassuring to know that you are happy that your aunt is being well cared for. Best wishes


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Review from Janet S (Wife of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Maycroft staff are always accessible and helpful. Never have to look for help, it's always there. Very caring environment with good leadership from the top. All
Staff members are cheerful and always helpful.

Reply from Paul Lawson, National Sales Manager at Maycroft Residential Care

Thank you so much for your lovely comments which we will proudly share with the team. Best wishes


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Review from Caroline D (Daughter of Resident) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is in Maycroft and has a lovely downstairs en-suite garden room. The staff are caring and there is a real homely feel in the home, lots of chatter music and laughter, and always someone to chat with and support them. The manager is first class and goes over and above for every resident and communication
home from the senior team regarding Mum's health and concern is so very reassuring. I would certainly recommend this smaller homely care home.

Reply from Paul Lawson, National Sales Manager at Maycroft Residential Care

Thank you very much for your feedback and review which we will share with the team. Best wishes


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Review from Alison H (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Maycroft offers an impressively high level of care to all its residents. There is a real family feel at the home with residents and staff. All the staff are always so caring and helpful to my mother, led by the director who always goes the extra mile to make a difference. A lot of effort is put
into activities and events which really is evident in creating a positive atmosphere. The garden is used a lot and my mum has the opportunity to plant geraniums and enjoy a meal or drink outside when the weather permits. I feel that my mum is very safe at Maycroft and receives an exceptional level of kindness and attention. I am always made to feel so welcome as a guest and can easily visit anytime for a relaxed chat with my mum in the quiet lounge. This really is a very well-run care home and feel lucky we discovered it!

Reply from Paul Lawson, National Sales Manager at Maycroft Residential Care

On behalf of the whole team we thank you very much for your review and kind words. We are all delighted that you are so happy with the care offered to your dear mum at Maycroft. Sending our very best wishes to you and the family.


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Review from Heather C (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has flourished since she has been at Maycroft. She is eating well and even gaining weight. She is clean and tidy and looks healthy and happy. There are plenty of activities for her to take part in and all staff are very attentive, supportive, patient and kind. The management is exceptional,
and I feel it has gone over and above in keeping me updated with how my mother is settling into life in the care home. The home itself is clean and very welcoming and has a real 'family' feel about it.

Reply from Paul Lawson, National Sales Manager at Maycroft Residential Care

Thank you very much for sharing your experience. We are delighted that your mother is thriving and enjoying life at Maycroft Care Home. We strive to create a welcoming 'home from home' environment and your comments really are appreciated. Best wishes.


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Review from Anna C (Daughter of Resident) published on 25 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has needed care 24/7 at Maycroft since January of this year and I would like to say she has been very well looked after by friendly, supportive and expert staff. The food and entertainment provided are of a very high standard and the accommodation is excellent. Many thanks to you all.

Reply from Paul Lawson, National Sales Manager at Maycroft Residential Care

Thank you very much for your lovely review and feedback regarding your mother's stay at Maycroft. We are delighted that you feel supported and well looked after. Best wishes.


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Review from A N (Resident) published on 9 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My need was for convalescent/respite care following a severe gastric episode. I also have a past history of PTSD/trauma. My stay at Maycroft was at short notice but I was welcomed into a warm and friendly atmosphere and family. I needed help and was given it. I found the staff competent and caring.
Should I ever need a break again, I would choose Maycroft.

Reply from Paul Lawson, National Sales Manager at Maycroft Residential Care

Thank you very much for your review and for your recent stay at Maycroft. Please let us know if we can be of assistance again in the future. Best wishes.


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Review from Doreen E (Wife of Resident) published on 4 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We felt the warmth and homely atmosphere of Maycroft as soon as we crossed the threshold and knew this was the right place for my husband who suffers with Dementia. Our feelings have been proven correct now that he has lived there for the past seven months.
It was a heart-wrenching experience letting
our loved one go and passing his care over to strangers. But the manager and staff have been exceptional in helping us all deal with this huge change in our lives and welcomed us all into their family. They are friendly, very caring, and approachable, and go the extra mile to ensure that the health and happiness of the residents is paramount.
The Residents are encouraged to take part in organized varied daily activities. My husband has joined in some of these including cooking Brownies, much to our surprise, the first time cooking in eighty-one years! We are always welcome to visit, join in the activities and are invited to Celebrations which we have thoroughly enjoyed.
Thank you Maycroft.

Reply from Paul Lawson, National Sales Manager at Maycroft Residential Care

Thank you so much for your lovely review and we are delighted that we were able to make the transition into Maycroft Care Home a little easier for your husband and for the family. We will pass on your kind comments to the team. Best wishes.


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Review from Alison F (Daughter-in-law of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been more than pleased with the help and support given to my mother-in-law and the care and support shown to the family, especially in the early days when she was very unsettled. Nothing is too much trouble and we feel able to ask anything and staff whenever we visit we are always asked if she
or ourselves need anything.

Reply from Paul Lawson, National Sales Manager at Maycroft Residential Care

Thank you very much for your review, we are delighted that you are so pleased with the care your mother-in-law receives at Maycroft and the family feels supported. Best wishes.


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Review from Andrew W (Son of Resident) published on 6 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff and atmosphere. Dad has transformed into much more of his old self. A great home. After previous negative experiences at other homes, the effort of the staff and management is hugely appreciated.

Reply from Paul Lawson, National Sales Manager at Maycroft Residential Care

Thank you very much for your review. We are delighted that your experience at Maycroft has been so positive and that your dad is doing so well. Best wishes.


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Review from Maureen H (Friend of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never seen my friend's husband look so happy and content since he had to go into care. Maycroft Residential Care obviously suits him. He smiles so much which is a joy to see. He now joins in with whatever is going on. Everywhere is clean and tidy and the rooms are excellent. Everyone is treated
with care and dignity This is all down to the excellent manager and her wonderful staff. Everyone is so friendly and welcoming. They are a team to be proud of and I would have no hesitation in recommending Maycroft to anyone.

Reply from Paul Lawson, National Sales Manager at Maycroft Residential Care

Thank you so much for your review. We are thrilled that your friend's husband is so happy and content at Maycroft. Our mission is always to create a home-from-home atmosphere where everyone feels comfortable and welcome. We will share your kind comments with the team. Best wishes.


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Review from Kathleen W (Wife of Resident) published on 31 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband, who has Alzheimer's, was in two previous care homes where he was constantly pacing and agitated before moving to Maycroft. In just one month, the change in him is incredible. The homely atmosphere and lovely, caring staff have have made him so much more relaxed and happy. All our family
and friends, when visiting, have commented on the huge change. This is thanks to the manager, carers and all the supporting staff who have helped him settle in and feel so welcome. When I go to visit him I am always greeted by the staff with a lovely smile and kept up to date with how he is doing. He now joins in with the various activities, which never happened where he was before. The residents' families receive weekly updates of the past week's activities from the manager, which is always very welcome. I cannot praise the Maycroft enough and would highly recommend to anyone.

Reply from Paul Lawson, National Sales Manager at Maycroft Residential Care

Thank you very much for your lovely review. We are all really pleased that your husband is so settled, happy and thriving at Maycroft. We strive to create a home-from-home atmosphere where residents feel comfortable and can enjoy living. We will pass on your kind words of praise to the team. Thank you again for the recommendation, best wishes.


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Review from Ken M (Son of Resident) published on 1 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Maycroft Residential Care for over a year now and it has been a great move for her. The outstanding care from staff and genuine interest and kindness towards all the residents is heart-warming. My mum's quality of life has improved so much with the interactions and activities
(especially scrabble her favourite) throughout each day. I tend to visit each Saturday and bring the dog to the garden or up to Mum's room which she loves (as do most of the other residents who like to come and pat him!). Nothing seems to be too much trouble for the staff and we receive lots of pictures and videos of the daily activities which is wonderful. The home is warm and very comfortable with high quality furnishings everywhere. Can't recommend Maycroft Residential Care highly enough.

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you for this lovely review, it is very much appreciated.
We promise you more good times to come!


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Review from H C (Daughter of Resident) published on 24 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has dementia and was refusing to go into any care home. However, due to careful planning and gentle persuasion, she agreed to a trial period at Maycroft. We were astonished at how quickly she adapted. She takes part in nearly all the activities and has made friends.
Our mother was extremely
fussy with food and was losing weight. She now enjoys meal times and has gained weight. The staff have been excellent and we consider ourselves very lucky to have got her a place.

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you for your lovely review. Mum certainly is enjoying life to the full! I know she is particularly looking forward to the festive programme which I'm sure she will really enjoy.


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Review from S C (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Maycroft for 17 months now and the improvement in her mental and physical health, has been truly amazing. She is genuinely happy there. The wonderful program of activities suits her very well as she likes to be busy. All the carers are unbelievably patient and kind. When there
are issues (inevitable in community living), the manager quickly ensures they are addressed. I am so grateful for everything.

Reply from David Martins, National Sales Manager at Maycroft Residential Care

Thank you for your kind review. It's amazing to hear how your mum has improved and is happy.


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Review from Terry H (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my view, Maycroft is an outstanding care home for our mum. She has a full and very varied life there, with staff who are wonderful, caring, considerate, fun creative and extremely kind. The care home manager is an amazing person, running the home with huge professionalism, compassion and care, also
sending us, almost daily, video updates on our mum and what she is doing that day. So reassuring. We never thought moving our mum could have worked out so well but it did. My mum is very fond of the staff and told me the other day that she loves her life there. She has so many things she can choose to do she really does have a full and happy life. I don't need to say any more!

Reply from David Martins, National Sales Manager at Maycroft Residential Care

Thank you for your kind review and words. We are delighted that your mum is happy, the care and communication is good.


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Review from T D (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We looked around many care homes in this area and this was our favourite. It was homely and we got a real sense that the residents were happy. It was 6 months before we got her a place and consider ourselves very lucky to have got her in.
Our mother has dementia and was very reluctant to go in. It
is thanks to the careful planning and experience by management that our mum settled and is actively enjoying her stay. We are very grateful.

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you for your positive review. Mum certainly has settled in beautifully, as was our plan! It is truly lovely to see her enjoying a renewed zest for life.


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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Maycroft Residential Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Maycroft Residential Care is calculated as follows: ( (141 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 179 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Maycroft Residential Care is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Top 20 Large Care Home Groups 2019

Recipient: Advinia Healthcare Ltd

Date: Thursday 28 Feb 2019 More details

Top 20 Mid-size Care Home Groups 2017

Recipient: Advinia Healthcare Ltd

Date: Saturday 01 Apr 2017 More details

Top 20 Mid-size Care Home Groups 2016

Recipient: Advinia Healthcare Ltd

Date: Monday 15 Feb 2016 More details

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Meet the Team (1)

Neshie

Neshie Alamo

Job Title: Home Manager

I have been qualified as a Registered Nurse since 1997 in my home country Philippines. Before I moved in the UK I was working in a Singapore hospital.


I count myself fortunate to have gained so much valuable experience. My career in the Care sector started 17 years ago and I have held a range of positions.


Before joining Maycroft I was working in one of Advinia’s homes in Norfolk as a Deputy Manager.


Whilst working in care I have been lucky enough to receive several awards. In 2021, I was a Regional Finalist in the Great British Awards East of England for Frontline leader. This year I was a Finalist for Inspirational Senior Care Worker in Star of Social Care awards.


For me, this is not only a job but a vocation. I have a passion for making a difference in people's lives and for our residents to have compassionate and quality care. To always make sure that their well-being is being prioritized. To do my absolute best to make sure that they are being treated with dignity and respect.


I look forward to seeing Maycroft continue to grow and to supporting our lovely residents and my colleagues as that happens.


Frequently Asked Questions about Maycroft Residential Care

What types of Care is Maycroft Residential Care registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Maycroft Residential Care provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Maycroft Residential Care have?

There are 25 Single Rooms.

What are the Facilities & Services at Maycroft Residential Care?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access & Phone Point in own room are some of the Facilities & Services.

How far is Maycroft Residential Care to the centre of Royston?

3.7 mile(s) as the crow flies, distance by road may be significantly further.