Review from Emily S (Daughter of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience

My mother has been a resident at Maycroft Residential Care home for some months now and, from day one, we couldn’t be more delighted with the care she has received. Every member of staff shows true commitment to their role, and carries it out with a sense of joy and fun, which cascades wonderfully to

the residents who respond well to being treated with such respect and inclusion. There are daily activities (flower arranging, craft, visiting entertainers) which Mum, despite Dementia, loves taking part in. And, in the midst of the pandemic families have, almost, daily contact through photos, videos, video calls and other creative ways of maintaining contact (which is hugely reassuring). Putting a loved one in a care home is a tough decision but one that we don’t regret, as we watch her enjoying being part of a community, even a family, and can have peace of mind that she is receiving the expert and compassionate care she needs. Thanks team Maycroft!

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you for this lovely review reflecting life here in the home. I know I have mentioned before that I am thrilled you have the peace of mind you deserve knowing your mum has quality of life here. You have my assurance that this will continue along with your regular updates of activities and fun!
Lynn Ward
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Review from Russell D (Son of Resident) published on 9 December 2020
Submitted via Website • Report

Overall Experience

I cannot recommend Maycroft Care Home highly enough - they have brought my parents back to life from a very low ebb. Absolutely amazing. We moved Dad first, and then Mum a few weeks later because her home had a positive Covid test and Maycroft, rightly so, wanted to make sure Mum had multiple negative

tests before her move.
They are now together again and they haven't been this happy for ages. In the 4 months Mum was in her previous home (advanced Alzheimers) she was steadily declining physically and mentally. The month she has been at Maycroft has seen a remarkable transformation. Of course, it is mainly because of being with Dad, but I must say how delighted I've been with how proactive Maycroft have been in providing so many different activities to stimulate her (and Dad's) mental and physical wellbeing. It is just lovely to see the photos and videos from the manager. I haven't seen that smile on Dad's face for a couple of years.

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you for this lovely review. Our plan has come together .....and believe me we are as pleased as you to see the results ......absolutely heartwarming. You have my assurance things will continue to go from strength to strength. It is a pleasure to have your mum and dad here with us.

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Review from Caroline V (Daughter of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience

My father, aware of his increasing cognitive impairment and the potential need for residential care, actively chose Maycroft above other options. He could not possibly have made a better choice. He moved to Maycroft permanently over a year ago and has been so well looked after there. Dad always looks

content and happy; I completely understand why. The property and gardens are lovely, well designed and beautifully decorated. The home is sited in a quiet and pleasant village with amenities (e.g. post office or nice walks) nearby. The staff are fantastic and provide excellent all-around care, I'm jealous of Dad's lovely face massages! There are multiple options for activities either in the home or outside. The menu and food are wonderful. The staff have done an incredible job during the chaos that is Covid-19 so while I haven't seen Dad for a while (his ability to recognise us or interact with us when both in full PPE is constrained) but all the photos and messages really help. Thank you!

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you for this lovely review. It is a pleasure having your dad with us. I can assure you we will continue to look after him to the same high standard, always.

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Review from Carolyn B (Daughter of Resident) published on 3 December 2020
Submitted via Website • Report

Overall Experience

My mum is staying in Maycroft for a respite as I was very worried about her not eating and has been isolated for so long. I was sure she was depressed as well, she has also been having continuous falls. She loves the staff, the atmosphere the food which she is eating more already than she probably has

for years, I can already see a difference in her. She doesn't look so worried and tired. She has had facials, foot spa's, hair done and is being so looked after - spoilt you could say. She has said already that if she doesn't stay on now she definitely will be moving in for good in the near future. And no falls so far, bonus. I am so happy for her and I don't have to worry about her all the time at the moment. The photos don't do it justice on this site, it's a fabulous new build now.

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you for this lovely review, we will certainly make sure your mum continues to have a first class stay !!

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Review from Pam H (Daughter of Resident) published on 22 September 2020
Submitted via Website • Report

Overall Experience

My mother moved to Maycroft in June, so she has only been a resident during Covid-19. I visited several care homes and was unhappy with how they proposed to manage the transition into care (my mother has dementia and is easily confused and overwhelmed). By contrast, the manager at Maycroft had a thoughtful

and dementia-friendly approach that focused on a gentle introduction for my mother to key staff, with daily video calls to me. As a result, my mother had an extremely positive start at Maycroft - she felt wanted, involved and excited to be there. She has been there for three months, and I visit her every week. I also receive photos and videos on most days. My mother is happier than she has been for years. She has many friends, and always says that 'everyone is kind'. She leads such a busy life. In the last three months she has done: flower-arranging, kept fit, choir, arts and crafts, scrabble, quizzes, hula-hooping, walking and birdwatching. It has exceeded my expectations.

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you for this lovely review. I am so happy that everything has worked out as we planned. I can assure you Mum will continue to enjoy the quality of life she has had so far. That is my promise to you.

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Review from Carolyn S (Daughter of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience

This is a very good care home. The residents are treated wonderfully, the food is excellent and the care given to everyone is superb.
This is the third care home I have experienced and I must say it is by far the best.
If anyone is looking for a care home this has my full support. I know my mum is

looked after well even if I can't get there.
The manager drives the standards and are very high, it has my full recommendation.

Reply from Emily Hocking, Customer Relations Manager at Maycroft Residential Care

Thank you very much for taking the time to share such a lovely review. I will gladly pass on your feedback to our team.

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Review from Stephanie D (Daughter of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience

My mother has been at Maycroft for over a year and at all times has received excellent care. The home is relatively small and has a real 'family' feel and I cannot praise it enough. All the staff are amazing and truly do care for the residents. Entertainment and activities are provided every day and

everyone is included whatever their ability. Trips out are also arranged frequently. There is always someone to talk to if I have any concerns and I regularly receive pictures on a messaging platform showing me how my mother is getting on, and what she has been up to. The staff have hardly changed in the 18 months my mother has been here and when I talk to them, they all say it is because they love their job and the residents at Maycroft. What better recommendation can you get?

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you for such an uplifting review. I think it says it all! You are right ....we do all love what we do and it is great to have you as part of our Maycroft family

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Review from Gavin L (Son of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience

Maycroft Care home is exceptional, the decor and ambience inside is lovely and tranquil and the rooms are superb, the staff are first class and the manager is always available for advice if there are any concerns. I cannot wish for a better place for my parents to live and be taken care of.

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you, Gavin, for choosing us to look after your mum and dad. It has been lovely getting to know them. We will ensure the high standards continue.

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Review from Katy T (Daughter of Resident) published on 31 January 2020
Submitted via Website • Report

Overall Experience

My father has been at Maycroft for a few months now and we have been absolutely delighted with the care he has received. His room is absolutely beautiful and the whole place is spotless. The food is generous and of such a high standard. The staff are, without exception, kind, caring, welcoming and friendly.

They are full of helpful ideas to help make for a very good standard of life for the residents. Nothing seems to be too much trouble for them.

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you, Katy, for this lovely review. We are very pleased that you are satisfied and will make sure these high standards continue ... that is a promise

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Review from Richard K (Son of Resident) published on 27 January 2020
Submitted via Website • Report

Overall Experience

The quality of care at Maycroft is exceptional. The staff are thoughtful and careful with all residents, completely reliable on medication, very attentive to personal safety and engage actively and with a sense of fun with residents. There's a great entertainments schedule with regular activities,

e.g. flower-arranging and visits, e.g. from the local church and entertainers, and outings. This was particularly noticeable at Christmas with a party, carol concerts (including from the local primary school) and a trip to the local village panto. A real effort is made to engage all residents and their relations in the activities. My mother is a resident and is really positive about the care she receives from staff and also the quality of food, which is of a very high order and popular. She also loves the regular hairdressing treatment she benefits from. The quality of management, and the attention given to details by the management team, is very evident to regular visitors.

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thankyou very much for this review .....it is so good to know this is how you feel . We are so fortunate to have continuity within our team which I think is key to everything . I still remember the day mum arrived ........It is thrilling to see her having fun .....

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Review from Francesca T (Daughter of Resident) published on 24 January 2020
Submitted via Website • Report

Overall Experience

Maycroft did an excellent job of settling my mum into the home when she arrived from overseas. The manager and staff were caring, compassionate and very patient, and my mum soon felt at home. The home itself is a warm, safe and clean environment with great rooms and communal areas to enjoy. The staff

are experienced and treat residents with dignity and respect. I visit often, and there is always an array of activities planned for the week that keep my mum and the residents engaged and entertained. There is a varied choice of home-cooked meals and snacks provided which my mum enjoys. I am very happy with my choice in placing my mum at Maycroft and have peace of mind that she is well cared for by the competent team.

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you for taking the time to write this lovely review. As you know we were so excited when mum was on her way to us, I will never forget the evening you all arrived. We remain so proud you chose Maycroft and will always continue to do the best we can for you all.

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Review from C G (Son of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience

My mum moved into Maycroft in October after losing her husband as she has dementia. She also had to move from Scotland. The manager and her staff have been fantastic. Very caring and made us all feel so welcome. They have lots of activities and Christmas was very busy. It made the very difficult experience

of moving a parent into care much easier than it could have been.

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you for the lovely review. We are so happy that you are happy and that everything has worked out so well. It is wonderful to see your mum enjoying life to the fullest.

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Review from E G (Daughter-in-law of Resident) published on 24 January 2020
Submitted via Postal Card • Report

Overall Experience

My mother-in-law has been looked after extremely well since moving to Maycroft four months ago. The staff are kind, thoughtful and really care for her needs. The quality of food, care and cleanliness is very high as is the attention to detail with regards to her needs for daily entertainment and activities.

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you so much for the lovely review. We all look forward to seeing to soon.

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Review from Helen L (Daughter of Resident) published on 23 January 2020
Submitted via Website • Report

Overall Experience

My dad has been a resident in Maycroft for nine months, he settled in quickly, is clearly comfortable with the staff and enjoys joining in the activities which are regularly laid on.
When visiting Maycroft, you can guarantee a friendly welcome. The staff are very competent, helpful and caring.
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communal areas and bedrooms are comfortable, warm and clean. Each resident has a small personal notice board outside their rooms with photographs and memorabilia from their lives, my dad loves this and enjoys showing it off to visitors. It’s a great relief to know that dad is happy and in safe hands. The food is excellent and plentiful.

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you Helen for your lovely review. It is a pleasure looking after Dad and seeing him so content. The team look forward to seeing you next time you visit.

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Review from Wendy H (Daughter of Resident) published on 22 January 2020
Submitted via Website • Report

Overall Experience

My mother has been a resident for eight months, and we all think about how lucky we are to have found such a suitable place.
We are in no doubt that everything possible is being done to accommodate her and make her feel part of the community there. I am particularly impressed with the amount of activities

on offer and the friendliness of the staff, who are very patient. There are no complaints, and it is a huge relief to know she is in the right place for her needs.

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you for your lovely review Wendy. Your mum is very highly regarded and loved by all of us here as you know. We will keep up the good work, ensuring nothing changes I can assure you.

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Review from Jan B (Friend of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience

In supporting my son-in-law and daughter in choosing a care home for a much loved mum, I was acutely aware of the responsibility. Our experience of Maycroft has shown us that the decision was the right one and that she is now having the best quality of life that she can achieve. Of course, the basics

like tasty nourishing food and warm, clean and welcoming surroundings are vitally important, but Maycroft has an experienced and caring team of staff that certainly go the extra mile. Unfailingly kind and cheerful and with a clear mission to ensure that all their residents are supported to live as interesting and rewarding lives as is possible. It is also warming to see how much family and friends are encouraged to be part of the Maycroft community and to feel welcome at all times.

Reply from Emily Hocking, Customer Relations Manager at Maycroft Residential Care

We are so glad to hear that you had a very positive experience from day one. It's lovely to hear that both family and friends have felt so included in life at Maycroft. Thank you for taking the time to share your experience, I will happily pass on your views to the team.

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Review from Claire S (Daughter of Resident) published on 26 August 2019
Submitted via Website • Report

Overall Experience

My father was resident at Maycroft as he suffered from Alzheimers, and he sadly died there. Throughout his stay however he was treated with dignity and respect by really caring staff. The support shown to him, and to all the family, at a very difficult time was hugely appreciated. There is a lot of

love in Maycroft and we would highly recommend it to others who needed the help of this professional and extremely compassionate team. Thank you.

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Review from M K (Regular Volunteer) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience

I have visited Maycroft for about a year now with my dog. I have a nursing background and am impressed with the team leaders in particular. Their enthusiasm and care filters through the team.

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Review from Marian T (Wife of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience

Very happy with all aspects of care and surroundings.

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Review from Joy H (Friend of Resident) published on 12 July 2019
Submitted via Website • Report

Overall Experience

The care is very good in the home, with appropriate activities provided for residents. The rooms are well furnished and comfortable with en-suite facilities which are very good. The food is also good and the residents all seem happy living at Maycroft.

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