Review from G G (Daughter of Resident) published on 19 June 2019
Submitted via Website • Report

Overall Experience

The manager runs a tight ship and leads an excellent team. She and all the carers, cooks, maintenance staff, volunteer drivers and others who visit to lead activities are genuinely caring and respectful and treat everyone with dignity. I am particularly impressed with the attention paid to meals. Food

is always freshly prepared and served in an environment conducive to eating and enjoying food. Tables laid with linen and cutlery, flowers, drinking glasses/cups, condiments. Each resident is always asked individually what they want and can indicate their choice verbally or by pointing. People who cannot manage themselves are fed by very diligent carers on a one-to-one basis and it takes as long as it takes. Few older people want to ‘end up’ in care and is difficult for relatives and loved ones. My experience of Maycroft over the last 6 months is that everything possible is done to ensure people enjoy life as much as possible and live in a safe, secure, stimulating and comfortable home.

Reply from Lynn Ward, Home Manager at Maycroft Residential Care

Thank you for taking the time to write this lovely review which I shall share with the team. It really has been an absolute pleasure assisting Mum as it has been getting to know all the family. We will always be here for anything you need. Lynn

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Review from P J C (Sister of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience

Maycroft is a wonderful place. The staff are truly excellent and go out of their way to provide a superb standard of care. The atmosphere at Maycroft is ‘home from home’ - it feels very homely and not in any way institutional. The planning and attention to detail which has gone into the new building

is remarkable - it is light and airy and has been very tastefully decorated and furnished and the communal rooms and bedrooms are lovely. Having said that, however, it is the staff who make Maycroft what it is - nothing is too much trouble for them and they are really proactive in their approach to care. There is a wide range of activities and entertainment with trips arranged which try and cater for the individual’s interests. I have real peace of mind knowing that my sister is being very well cared for.

Reply from Home Manager, Home Manager at Maycroft Residential Care

Many thanks for taking the time to review our homes and the care that your sister receives with us. I am delighted that you find our care staff give you such peace of mind and I will be delighted to feed your comments back to my team.

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Review from Trevor (Son of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience

My mother moved to Maycroft a few months ago and is extremely happy there. The home provides 24-hour residential care and the staff are always most helpful, friendly and supportive. Numerous activities are available, both internal and external and these are well-tailored to meet the needs and requirements

of individuals.
The new building is superb and the staff are always on hand to offer guidance and advice, as and when necessary. The home is extremely secure (perhaps sometimes too secure when I'm trying to leave!) and is set in a lovely village environment with peaceful gardens. Thank you.

Reply from Home Manager, Home Manager at Maycroft Residential Care

Thank you for taking the time to review our home and the care that your mother receives from us. I am so pleased that you are happy with the care as well as the environment of our home and I will be delighted to pass your comments back to my team.

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Review from Richard B (Son of Resident) published on 7 May 2019
Submitted via Website • Report

Overall Experience

I would recommend Maycroft in Royston to anyone considering a care home. The manager and the team looked after my Father for over a year and he was very happy there. The team are caring, conscientious and professional and the new facilities are delightful.

Reply from Home Manager, Home Manager at Maycroft Residential Care

Thank you so much for taking the time to review our home and the care your father received with us. I will happily pass your comments back to my team.

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Review from Victoria F (Great-Niece of Resident) published on 2 November 2018
Submitted via Website • Report

Overall Experience

This is a gem of a care home. The staff are lovely and caring to residents. There are activities and it’s great to see that residents are taken for days out and not stuck inside. The home also has events that include the families, such as the summer fete which is a great event for the families to mix.

Can't wait until they move into the new purpose built building.

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Review from Jill C (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience

Maycroft couldn't be better. I felt totally secure in the knowledge that my dad was being treated with the utmost kindness and retained his dignity at all times. From the manager to the kitchen staff, I never saw anything other than kindness. I must say that the home intended to myself when the end

was near.

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Review from John E (Son of Resident) published on 26 October 2018
Submitted via Website • Report

Overall Experience

My father loves it here and is very happy. A wonderful place run by wonderful staff. My father has improved immensely since arriving here.

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Review from Beun L (Wife of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience

My husband has been a GP all his life, loved by his patients. He took an early retirement because of the computers. He couldn't grip fast enough this new tool. At 60 he started to lose interest in life. We moved close to Canterbury to be closer to the Eurostar to live in Belgium where I came from. Unfortunately,

he got lost often and was diagnosed with dementia. Myself, I had macular degeneration and both of us couldn't drive a car. Farewell projects in Belgium! My husband got worse to an extent I couldn't deal with looking after him. We approached Maycroft and were convinced by what we saw, a very caring atmosphere.

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Review from Ann W (Niece of Resident) published on 12 September 2018
Submitted via Postal Card • Report

Overall Experience

I feel that residents are treated with kindness and respect and visitors are made to feel welcome. All the staff we have met have been warm and friendly towards us. I like the fact that residents have a proper structure to their day and feel this is especially helpful to those with dementia. Activities

provided are as inclusive as possible and residents are taken on outings from time to time. The new home on the same site is nearing completion and promises lovely new facilities for residents. This, plus a wonderful team of staff should make Maycroft a good place to live and work!

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Review from Mezza (Stepdaughter of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience

My stepfather is in the home and well looked after we visit most weeks and are always welcomed. We take our grandchildren, my stepfathers great-grandchildren and they are also welcomed. The youngest (2 and a half) loves to go and see all the other "old people" as he calls them. My grandson and myself

even joined in the " keep fit" session and the lady that took it didn't mind a bit even though my grandson seemed to have taken over. Can't fault the place all the residents seem happy and well cared for.

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Review from Jennifer N (Daughter of Resident) published on 20 July 2018
Submitted via Postal Card • Report

Overall Experience

I was in need of a much needed holiday and my dad is not able to stay at home alone for long periods of time so my dad reluctantly went into Maycroft for 10 days. Well he thoroughly enjoyed every aspect of his experience from all the activities which go on there to the food and the social aspect as

well. He said he would love to go again! And when the times come I hope he will be able to go there permanently. The staff are very friendly and caring to the residents.

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Review from J C (Friend of Resident) published on 15 June 2018
Submitted via Postal Card • Report

Overall Experience

From the moment I arrive until the time I leave, I am made to feel very welcome.
Carers are always very helpful, kind and considerate.
I always see the carers speaking kindly to residents and treating them with respect and dignity.
Drinks always being offered (tea, coffee, squash) not only to residents

but also myself upon arrival.
A caring, friendly and all-around pleasant environment.
I always enjoy my visits.

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Review from Annie P (Friend of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience

It was a pleasure every time I visited Maycroft recently to see my dear friend, not only was I welcomed by staff but I was offered refreshments everytime I visited. The staff team appear experienced and very kind in their interactions with all in the home. Frequently I experienced entertainment or

activities taking place in this home. Having visited friends in other homes within the last year I would not hesitate to recommend this one.

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Review from Violet G (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience

The care given was excellent. The staff are friendly, courteous, kind and fully capable of looking after the needs of the residents. My mother regained her strength and ability to walk with her walker after becoming so weak in hospital.
The food is excellent and my mother ate very well whilst she

was there. She enjoyed her time there. I would recommend Maycroft without any reservations.

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Review from Jason G (Grandson of Resident) published on 16 April 2018
Submitted via Website • Report

Overall Experience

My grandmother spent a month at the care home following discharge from hospital to recuperate before going home. Her mobility was very poor following her hospital stay, though within a month of help and encouragement from staff, she regained her mobility with a wheeled walker at the home. The staff

were caring and the food was plentiful and I was even offered food at lunchtime when I went to visit her. She was content and happy with her stay at the home and I would highly recommend. With my personal profession, I have had plenty of dealings with care homes over the years and some are vastly better than others. I can honestly say it was well worth the time my grandmother stayed here and this home is one of those vastly better care homes and I thank them for the time and effort they provided to my grandmother during her stay.

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Review from Louise S (Daughter of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience

I dreaded putting my mother into a home and agonised for months. We visited many homes, some very modern and state of the art. We visited Maycroft Residential Care by default and realised immediately that this was the right place. As soon as we walked in the door unannounced, we were greeted warmly

by the staff and some residents. Our fears were quickly laid to rest and the day she moved in was wonderful. Everyone was welcoming there were flowers in her room and a beautiful card. Tea and cake were served and it felt right. That first week the management sent texts and photos of mum joining in with activities. Despite her increasing care needs, nothing is too much trouble for the staff. She has her hair done, sees a chiropodist and optician in the home. She goes on trips, loves the entertainment and eats heartily. That was two months ago. Since then there has been an amazing change in her. She is really cared for. Everyone is kind to her. She is treated with respect and dignity. She is my mum again.

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Review from Gemma E (Daughter of Resident) published on 5 December 2017
Submitted via Website • Report

Overall Experience

The staff at Maycroft have been exceptional in getting to know Dad and really wanting to go the extra mile. He settled in really quickly and the team have welcomed our whole family. It is a true home from home. We are so happy with how Dad is cared for and how relaxed he is ..... Thank you, Maycroft.

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Review from Valerie B (Wife of Resident) published on 4 December 2017
Submitted via Website • Report

Overall Experience

When my husband was diagnosed with Alzheimer's we were devastated. As time went by it became increasingly difficult to care for him at home. Myself and my two daughters took the reluctant decision to place him into residential care. The placement had to be one that gave him the care and support he had

always given us as a family. On average we viewed three homes per week for months on end, and never felt completely comfortable with the decision to choose one as a home for him long term. Thank goodness Maycroft was next on our list. We felt at ease from the very beginning with the welcome we received. The management were helpful, friendly and reassuring. My husband has settled remarkably well, and now enjoys many activities including painting, cookery class and lots of musical entertainment. I cannot find words to express my gratitude and thanks for the care, support and understanding he receives every day from the amazing staff. Maycroft is the very definition of a care home - it cares.

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Review from Richard K (Son of Resident) published on 30 November 2017
Submitted via Website • Report

Overall Experience

Maycroft has offered my mother the greatest care and attention I can imagine she could receive. She wasn't keen at all to go into a home, was pretty difficult with staff when she arrived and has a naturally negative disposition. But after only a few hours, she had signed up for a manicure, pedicure,

trip to a local farm shop for shopping and coffee and arranged to have her hair done. The staff had listened to her, offered her great kindness and understanding and she hasn't looked back. She has talked about how lovely the team are and has been keen to introduce us to them. She has made friends, something she never thought she would do in a home and she is genuinely enjoying being with people in a way that she and I never thought likely. The food is something else that she repeatedly comments on, how good it is and how much variety there is....and she loves the cakes too! We feel very lucky to have found Maycroft for all the above reasons but particularly the exceptional care.

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Review from Jenny T (Daughter-in-law of Resident) published on 30 November 2017
Submitted via Website • Report

Overall Experience

Since my Mother-in-law became a resident at Maycroft she has found a new lease of life. On entering Maycroft she had become very morose and 'didn't want to live'. She was underweight and had lost her zest for life. Now, at 96, her eyes are sparkling, she has regained her sense of humour and happily

banters with the staff. She remarks how kind and patient all the staff are and notices that they have a difficult job to do with more disabled residents. She is well-cared for and happy.
She has always enjoyed her food and relishes her breakfast, elevenses, dinner (at least two choices), afternoon tea and supper. She has put on over half a stone since becoming resident. She joins in with the activities offered and I have heard her give answers to the Quiz. She is happy to chat with any like-minded resident. She has a pleasantly-furnished bedroom with many of her personal items displayed. On visiting Maycroft we are always welcomed and offered refreshments. Communication with staff is good.

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Maycroft Residential Care

Care Provided by Maycroft Residential Care

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Funding & Fees Guide for Maycroft Residential Care

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