Review from Carol L (Daughter-in-law of Resident) published on 22 September 2017
Submitted via Website • Report

Overall Experience

Maycroft has a very homely and friendly atmosphere. Whenever my husband and I visit we are always greeted warmly by the staff who we now know very well, along with some of the residents, since my father-in-law moved into the Home in April 2016. We love the fact that the residents congregate to chat

and socialise with the staff and visitors, so no-one is left out.

We are confident that my father-in-law is being well looked after and he tells us that he really enjoys living at Maycroft, which surely means there can be no better recommendation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shaun N (Son of Resident) published on 8 September 2017
Submitted via Website • Report

Overall Experience

My mother is well cared for in the home, her needs are met she is clean and well dressed.
She is treated with respect and included in activities.
Any problems or issues with mum I am quickly informed.
She has a nice bedroom and a favourite chair in the lounge that she manages to use every day.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pamela C (Daughter of Resident) published on 8 September 2017
Submitted via Website • Report

Overall Experience

The management and supervision is outstanding. The staff display a safe and caring attitude. The food is excellent. Plenty of involving internal activities and outside trips are provided to motivate and satisfy those fit enough to benefit from them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard K (Son of Resident) published on 21 April 2017
Submitted via Website • Report

Overall Experience

Although 92 this year my mother, who is suffering from dementia has achieved a remarkable improvement in her physical well-being and appears relaxed and settled in a relatively short period of time. All the staff seem attentive and supportive to the residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C R (Daughter of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience

Whenever I visit my Dad I always get a very warm welcome from the staff.
I often visit unannounced and my Dad is always happy and often engaged in activities that the home provides.
His room is clean and tidy.
The food seems of a high standard and is well presented. Two choices of main meal are offered.
Dad

is always clean and tidy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendye B (Wife of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience

I was incredibly worried when I had to put my husband in a care home because one does hear some bad reports, but as soon as I found Maycroft Residential Care, my fears disappeared. When we took him in he was welcomed with open arms, introduced to everyone and shown to his room which was light and airy

and looked out over the lovely gardens. Almost immediately, I realised it was like a home from home and I needn't worry. The carers are extremely patient and loving and my husband actually enjoys being there. The food is excellent and above all, a cup of tea, his one love is always available. I can visit at any time at all and always welcome with a cup of tea. The other patients are always happy and contented and there is often a quiz game or sing-song going on which they enjoy. Management and staff are always available to discuss any problems I may have and are only too pleased to help. I cannot speak too highly of Maycroft Residential Care and its staff. I really don't know where I would be without them.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Melanie G (Daughter of Resident) published on 16 March 2017
Submitted via Postal Card • Report

Overall Experience

Dad has dementia and after lots of thought and visiting various care homes we decided that this home would be the most suitable. He could not have been made more welcome. The staff are extremely kind and thoughtful and put him at ease. As long as dad has a cup of tea and good food he is happy!! He certainly

has that!! The bedrooms are comfortable, clean and adequate, overlooking the beautiful gardens. The home organises entertainment and trips. Dad went to Audley End and fed the ducks he loved it. The management always sends me photos of dad, they not only care for dad they care for the families too. I rate this home 10/10.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Chris D (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience

Maycroft Residential Care is a warm, friendly home - a 'home from home'. The residents are managed in a highly professional but caring way. The staff are friendly and genuinely caring people who take pride in their work. There is a lot of happiness in this home with lovely, welcoming staff. The care

given to the residents is second to none. We would have no hesitation in recommending to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise P (Daughter of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience

I live 300 miles away and cannot visit as often as I would like but I am almost invariably welcomed by name by staff on arrival.
The atmosphere is always friendly with staff keen to fill me in on my mother's participation in recent activities, although I suspect a hint of exaggeration as to the extent

of her contribution. The Maycroft offers a range of activities and whilst my mother's ability to participate is limited, she still benefits from the musical and singing activities. These days, she would probably be quite happy to stay in bed all day, but they make the effort to get her up, dressed and into the dayroom. Whilst she needs to be put back to bed in the afternoon, her door remains open with music playing which she always liked at home. I have never doubted that she is well cared for. Recommendation - provision of sheltered accommodation for partner to reside in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon M (Brother-in-law of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience

Sadly this was the month my brother-in-law died. He was in Maycroft for four years during which time he had superb care from all the members of staff. The accommodation was excellent, all the food was beautifully cooked by the chef and assistants. The entertainment was great with regular visits from

singers which all the residents thoroughly enjoyed. All in all, even though my sister would liked to have looked after her husband at home she could not have managed so Maycroft made her life so much better of the wonderful way they looked after him.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brenda H (Wife of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience

Four and a half years ago, my husband had to go into a care home. I visited many before I decided on Maycroft Residential Care. I used to visit several times a day, lunch time, mornings and even during the night. During my husband's time at Maycroft Residential Care, it became a second home to both

myself and my husband, the staff were great, very understanding and treated my husband with dignity. I could not praise the carers and management enough because of the care and love I found there. I still visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K W (Nephew of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience

A calm, caring environment.
Residents treated with humility and respect.
A varied range of activities on offer.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ros J (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience

My mother has been a resident of Maycroft for three years. She has dementia, has a suprapubic catheter, cannot walk, talk and often lashes out in frustration. She is treated with respect and cared for very well. The staff always shave time for the residents even though they are constantly busy. There

is always an activity twice a day and music which the residents love. The food is freshly made and of a high standard. The staff are friendly and caring and keep relatives informed.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John M (Son of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience

A great care home. My mother has received the best of care from the friendly staff for the last couple of years. I would not hesitate in recommending this home.
My mother's keyworker has been super. She always contacts me with any changes in my mother's condition.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Leslie S (Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience

Excellent care home, staff very caring and treat us all with dignity. Food outstanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Raymond P (Partner of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience

I came into contact with Maycroft Residential Care when my dear love, my partner, became a resident. My distress was very evident to the manager and staff. We were helped through a very difficult time, our distress was assuaged. The comfort and cleanliness (sparkling is the word!!), the consistent help

my lady has and continues to receive, I am welcomed on my daily visits, I have I have lunch daily and the food is excellent and varied. The activities and visits to places bespeak an attitude and approach to the residents needs both mental and physical! I cannot speak too highly of Maycroft Residential Care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rosemary C (Wife of Resident) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience

My husband who had advanced Alzheimer's and therefore very little language or understanding was very happy and contented in this home. During the last 4 months, he became bed bound as the illness advanced. As I do not drive and live alone, I did not want this as it would have meant I could visit him

every day or at night if necessary. The manager and senior staff decided he should stay in his own room with a hospital bed and mattress. Suitable food was prepared and he was kept clean and comfortable for the last 14 weeks of his life. They kept me well informed of any changes and liaised regularly with the G.P. He could not have been better looked after anywhere else and certainly not in the hospital. He recognised the regular staff and allowed them to help him to the line.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D W (Brother of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience

Since arriving at Maycroft, my sister has gained weight and her overall health and wellbeing has improved beyond all expectations. The care she receives at Maycroft has without a doubt extended her life.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark P (Son of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience

My father suffered from Gait Apraxia (an inability to control the movement of his legs or to balance steadily) and a rapid onset of unspecified dementia.
He was a resident of Maycroft for approximately seven months. We chose Maycroft following visits to many care homes within a 20 miles drive from

our home in Hertfordshire.
Above everything, we wanted a small, hands-on establishment, 25 residents was ideal.
At every level, my father was looked after in a manner which met his every need. We could visit at any time (including meal times). The resident chefs were good and were part of the whole care delivery solution. The manager was always available for open discussions and each and every carer, irrespective of their own age, treated my father, the other residents and ourselves with the utmost courtesy and respect.
We visited many care homes, don't judge by the quality of the building, carpets and drapes.
Maycroft stands head and shoulders above the rest.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barry C (Brother of Resident) published on 23 January 2017
Submitted via Website • Report

Overall Experience

The ones with dementia could be a bit more segregated from those with more sound minds. The care home is very, very good clean and tidy. The staff are always welcoming and polite. Overall I'm am please my brother is in such a good home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Maycroft Residential Care

Care Provided by Maycroft Residential Care

Good to Know

Funding & Fees Guide for Maycroft Residential Care

Facilities