Incredible place! From the very first meeting to today, the Langdon House team have been exceptional
Jim S (Son of Resident)
We can not thank you and the wonderful staff enough you are all a credit to the care service
Barry R (Son of Resident)
Very friendly, helpful staff. Nothing too much trouble.
Patricia S (Wife of Resident)
Ample parking available at both the front and rear of the home.
Langdon House has a Review Score of 9.5 (9.503) out of 10, based on 17 reviews in the last 2 years. Over all time Langdon House has 33 reviews.
Review from Marleine B (Next of Kin) published on 1 April 2025
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5.0 out of 5
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Review from J G (Daughter of Resident) published on 1 April 2025
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4.0 out of 5
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Review from Stephen S (Son-in-law of Resident) published on 24 March 2025
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5.0 out of 5
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Review from Jim S (Son of Resident) published on 1 October 2024
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5.0 out of 5
Reply from Beverley Murray, Manager at Langdon House
Dear Jim, I am the new manager at Landon House. Thank you so much for taking the time to give us a review. Your feedback is very important to us, as we strive to deliver excellent care. As well as making Langdon House feel like home for your loved one.
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Review from S P (Respite Resident) published on 13 September 2024
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3.0 out of 5
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Review from M C (Son of Resident) published on 18 July 2024
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5.0 out of 5
Reply from Clare Robinson, General Manager at Langdon House
Thank you for your feedback, it is been a pleasure to care for your father and to get to know him since he moved into Langdon House. We really appreciate your recommendations to others, as we strive to ensure we provide authentic care and attention to our residents during their stay at Langdon House.
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Review from Barry R (Son of Resident) published on 5 July 2024
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5.0 out of 5
Reply from Clare Robinson, General Manager at Langdon House
Thank you so much for your positive feedback; it is very much appreciated. The team really do strive to go above and beyond, in all department areas, making it a very welcoming home. It's lovely to hear of your positive experience.
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Review from S G (Resident) published on 5 July 2024
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5.0 out of 5
Reply from Clare Robinson, General Manager at Langdon House
Thank you for your positive review, it has been a pleasure for the team to get to know and support you during your stay with us at Langdon House.
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Review from Patricia S (Wife of Resident) published on 14 June 2024
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Overall Experience
5.0 out of 5
Reply from Amber Christou at Langdon House
Thank you so much for your feedback; we are glad that your husband is enjoying his time here at Langdon House. It has been lovely getting to know him over the last few weeks.
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Review from M C (Daughter of Resident) published on 25 April 2024
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Overall Experience
5.0 out of 5
Reply from Amber Christou at Langdon House
Thank you so much for your positive feedback; it is very much appreciated. The team really do strive to go above and beyond, in all department areas, making it a very welcoming home. It's lovely to hear of your positive experience.
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Review from Richard W (Son of Resident) published on 25 April 2024
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5.0 out of 5
Reply from Amber Christou at Langdon House
Thank you for your positive feedback; we appreciate the time you have taken to complete the review card. It's lovely to hear that the home has exceeded your expectations and that you are happy with the care and support your Mother is getting whilst living at Langdon. Thank you again.
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Review from M F (Resident) published on 25 April 2024
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5.0 out of 5
Reply from Amber Christou at Langdon House
Thank you so much for your feedback, it is great to know that you are happy with the service we provide here at Langdon House.
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Review from Audrey L (Daughter of Resident) published on 23 April 2024
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5.0 out of 5
Reply from Amber Christou, Customer Relations Manager at Langdon House
Thank you so much for your wonderful feedback; it's lovely to hear that you are so happy with the care that your mum has received here at Langdon House.
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Review from J L (Daughter of Resident) published on 22 April 2024
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5.0 out of 5
Reply from Amber Christou, Customer Relations Manager at Langdon House
Thank you so much for your feedback, it's so lovely to hear that you are happy with the care provided here at Langdon House.
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Review from K C (Daughter of Resident) published on 16 April 2024
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3.0 out of 5
Reply from Clare Robinson, General Manager at Langdon House
Thank you for your feedback. I am sorry to hear that there are aspects of dissatisfaction in our service at times and I would encourage that you bring these to the attention of the home manager who will act on these at the time they occur. I am pleased that your Mum is satisfied and happy with the care and support she receives.
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Review from M C (Daughter of Resident) published on 15 April 2024
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5.0 out of 5
Reply from Clare Robinson, General Manager at Langdon House
Thank you for your positive feedback, we really appreciate it. Your mother enjoys interactions with others and it is so important to us that the activities provided meet her needs and continue to encourage her engagement. We appreciate your recommendations of our care to others.
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Review from N D (Son of Resident) published on 12 April 2024
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Overall Experience
3.0 out of 5
Reply from Clare Robinson, General Manager at Langdon House
Thank you for your feedback, this always assists us in evaluating our service. I am sorry to hear you feel your Mothers room feels unclean, our cleaning services are audited daily. Your mother's room has recently had a flooring upgrade and the home has been assessed for further areas of refurbishment. If you would like to discuss any concerns with medication administration please get in touch with the home manager who will be happy to meet with you to look at this. I am pleased to hear that your mother enjoys being at the home and feels at home.
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Review from R F (Civil Partner of Resident) published on 28 March 2023
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5.0 out of 5
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Review from Linda F (Niece of Resident) published on 16 March 2023
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Overall Experience
5.0 out of 5
Reply from Clare Robinson, Home Manager at Langdon House
Thank you for taking the time to give the home a lovely review, we are pleased you are happy with the service and look forward to welcoming you in the home on your visits.
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Review from Rosalind B (Daughter of Resident) published on 10 March 2022
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Overall Experience
5.0 out of 5
Reply from Clare Robinson, Home Manager at Langdon House
Thank you for your positive feedback, we very much appreciate you taking the time to complete the questionnaire which enables us to continually evaluate our service to our residents and their families.
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The Review Score of 9.5 (9.503) out of 10 for Langdon House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.503 for Langdon House is calculated as follows: ( (131 Excellents x 5) + (43 Goods x 4) + (19 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 199 Ratings = 4.503
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Langdon House is based on 14 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 14 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 11 hours ago
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Job Title: Home Manager
Joined: 2024
Andreea joined us towards the end of 2024 and brings a wealth of experience and a passion for care to her role.
She began her nursing career overseas before moving to the UK in 2014 and has quickly progressed to lead our wonderful team. Andreea is focused on creating a home-from-home environment that supports each resident to be involved in decision making, event planning and to continue to pursue their hobbies and interests.
Job Title: Team Leader
Joined: 2023
As one of the Team Leaders here at Langdon House Sophie is a key member of the care team and takes responsibility for promoting person-centred support for each of our residents.
Sophie has years of experience caring for older people and managing teams to provide outstanding care and support. Always available for a chat, Sophie is most often found in the home's communities supporting the residents and her team.
Job Title: Team Leader
Joined: 2023
Megan loves caring for residents and learning about their life stories. Having worked across various care homes Megan loves the close-knit family feel at Langdon House.
Working towards creating an incredible care team and supporting each family to be involved in all aspects of care decisions, Megan is passionate about her role.
Job Title: Lifestyle coordinator
Joined: 2023
Claudia is passionate about making a difference to our residents day to day life.
In her role Claudia is responsible for ensuring that the residents are able to participate in sociable, fun and rewarding activities. Her team are very passionate about their work and love putting smiles on the residents' faces.
Claudia ensures that the residents are involved in the planning of the activity calendars and encourage residents to continue with the hobbies that they have enjoyed throughout their lives. Every resident is supported to try new things.
Job Title: Head Of Housekeeping
Joined: 2022
Dawn has worked at Langdon House for years and takes pride in keeping the home immaculate at all times.
Leading the way through the best possible example, Dawn is responsible for the high standards of cleanliness throughout the home. Alongside her Housekeeping role, Dawn is hugely supportive of the care and Lifestyle teams and regularly gets involved in activities around the home.
Job Title: Admin Manager
Joined: 2024
Rosie has worked as a carer for many years before moving into the administration side of care.
Rosie's friendly team are the first people you meet on arrival at Langdon House and are always on hand to help with any questions that residents and families have.
Job Title: Head Of Maintenance
Joined: 2023
In his role, Dave strives to ensure that every corner of Langdon House is not just functional but also safe and comfortable for everyone who calls it home. Whether it's fixing a leaky tap or ensuring the heating system runs smoothly, he takes pride in his work, knowing that it contributes to the well-being of our residents.
Dave finds the work incredibly rewarding and loves seeing the smiles on residents' faces makes all the hard work absolutely worthwhile.
