Lily House

Lynn Road, Ely CB6 1SD
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9.6 30 Reviews
  • Lily House, Ely
Welcome to Lily House, centrally situated in the charming city of Ely, where the team provides compassionate care for older individuals with a wide range of care needs, specialising in dementia care.

At Lily House, the team understands the importance of supporting people who care for loved ones at home, which is why they offer a respite care service across the home, including the separate downstairs EMI unit. The patio doors open out into a large, beautiful garden area that is flat and fully accessible to wheelchairs, providing a safe and tranquil outdoor space for residents to enjoy.

The dedicated full-time activity coordinator ensures a vibrant program of activities and entertainment for residents. From escorted visits around Ely Cathedral, just a five-minute drive away, to frequent minibus trips to the seaside and outings to the Royal Sandringham Estate and local garden centres, there's always something exciting to participate in.

At Lily House, the team believes in fostering a welcoming and inclusive environment for residents and their families. Families are greeted with a friendly welcome when visiting and are often invited to join in with the activities or mealtimes. They also organise meals out at local restaurants, creating an excellent social atmosphere for all to enjoy.

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Care Provided by Lily House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 44 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Kerry Clifton (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (44)
    • Single Rooms with ensuite Wet Room (44)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Lily House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Lily House Care Home is thrilled to welcome visitors. Visitors are encouraged to visit their loved ones at their convenience; dedicated team members are always available to greet them with a warm welcome.


  • Parking

  • Lily House Care Home understands that convenience is key when visiting loved ones, which is why parking is hassle-free, offering on-site parking, completely free of charge.


Lily House Reviews (30)

Total of 30, showing 21-30
9.6

Lily House has a Review Score of 9.6 (9.635) out of 10, based on 8 reviews in the last 2 years. Over all time Lily House has 30 reviews.

Overall Experience

  • 24
  • 5
  • 1
  • 0
  • 0

Date Published

30
0
3
8
22

Review from Karen M (Daughter of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We took my mum to Lily House a week before lockdown and the relief of knowing how well she is being looked after is immense. We talk to her on the phone every day and she is very happy and loves all the carers. They make her feel special and take great care of her. We can’t thank them enough for all
their efforts. Looking forward to seeing her again soon but in the meantime thank you so much.

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Review from Stephanie W (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently admitted to Lily House she received a very warm welcome and has settled in very well. The staff are very friendly and mum appears happy and well cared for.

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Review from Michelle M (Wife of Resident) published on 21 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, lovely relaxing home.

Reply from Lily House Home Manager, Home Manager at Lily House

Thank you for your kind words.


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Review from Jean B (Resident) assisted by family/friend published on 5 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole a good experience. I am happy with what is done for me.
The only exception is that there is sometimes a lack of communication about what is happening in a particular situation. For example, I needed some medication and it was a long time (over a month) before it was available, which made
my life a bit uncomfortable.

Reply from Kerry Clifton, Home Manager at Lily House

I am very sorry you suffered any discomfort. I am always here if you have any worries as is our Deputy Manager. Thank you for your review and thank you for bringing this to my attention. Kerry


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Review from Albert W (Brother of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has resided here for 3 years - she is happy and contented and the care she receives is first class.

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Review from Sandra C (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my mums first experience of living in a care home, she has settled down very well and I am sure this is due to the very caring staff who are looking after her and pleasant surroundings. Nothing is too much trouble for these wonderful and selfless people who work at Lilly House.

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Review from S A (Daughter of Resident) published on 2 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother is extremely happy at Lily House. She has made numerous friends and enjoys the outings and activities provided.
Lily house is always cleaned to a high standard. Food is good and residents are provided with tea and biscuits several times in the day.
Staff are friendly and respectful of her
daily needs.

Reply from Kerry Clifton, Home Manager at Lily House

Many thanks for your kind words.


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Review from Geraldine L (Daughter of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband and I have been very impressed overall with the services provided.
The staff are friendly and accommodating, to both residents and visitors in relation to any concerns or problems that might arise.
With regards to cleanliness, this seems to be of a high standard, as do the meals and snacks.
We were also impressed by the organised entertainment and the seasonal festivals, such as Easter and Christmas being recognised by appropriate decorations and themes.

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Review from G J (Daughter of Resident) published on 5 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Environment: Friendly, comfortable, safe, ensuite facilities, nicely decorated although not 100% dementia friendly.


Carers: Personable, helpful, busy, caring.


Activities: Some activities availbel, entertainers come sometimes. No set programme.


Admin: Times when doesn't seem up to date.


Value

for money: No, but par for the course in this area.

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Review from Ann F (Sister-in-law of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service for my sister in law. The place is always clean, the carers are very good in dealing with all situations. My sister-in-law has never been so happy, she is made to feel like one of the family. There is always some activity which she can join in and she has made many
friends.

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Current Review Score: 9.6 (9.635)

Overview of Review Score

The Review Score of 9.6 (9.635) out of 10 for Lily House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.926 for Lily House is calculated as follows: ( (88 Excellents x 5) + (7 Goods x 4) ) ÷ 95 Ratings = 4.926

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.709 Points relating to the number of positive Reviews for Lily House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 8 Positive Reviews ÷ 8.8 = 0.909

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Kerry

Kerry Clifton

Job Title: Care Home Manager

Lily House Care Home is located in the beautiful Cathedral city of Ely, surrounded by miles of fenland. Close to the town centre and its amenities, our home is close to the local hospital with great public transport links.


Our friendly staff, look after our 44 residents, and their visiting family and friends. We have a friendly laid back but caring approach, ensuring our residents are happy in their surroundings.


Friends and family are welcome to join in our activities, often helping at the Christmas Fayre, Easter Raffle, Summer Fete and any other key days they would like to join their loved ones for.


Our residents benefit from top-quality care, which is demonstrated by our “good” CQC Report for 2021. We have newly refurbished rooms, looking on to beautiful gardens.


We welcome any prospective residents and their families to visit us for a show round. Please call the home to arrange an appointment.