Primrose Croft

Primrose Street, Victoria Street, Cambridge CB4 3EH
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9.7 57 Reviews
  • Primrose Croft, Cambridge
Primrose Croft is a 38 bedded care home providing person-centred care for adults aged 65+, including those living with dementia.

The home is within walking distance of the River Cam and local shops and is only a short bus ride away from Cambridge City Centre, which has a range of shops including a Post Office, banks, supermarkets, and bakers, along with pubs, restaurants and cafes and a market every day.

Primrose Croft is divided into 2 units over two floors. All rooms are single occupancy, with 10 rooms having en-suite facilities.

Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor of the home is accessed by stairs or lift. All areas of the home are accessible for wheelchair users.

Primrose Croft provides:
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by dedicated chefs
•        A warm welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Primrose Croft and their families
•        Enclosed, landscaped gardens with wheelchair access
•        Long term and respite care provided (respite care – privately or local authority funded for a period of 2 weeks or longer if required)

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Care Provided by Primrose Croft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Rachel Pardoe (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Primrose Croft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Primrose Croft to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Wheelchair Access

Primrose Croft Reviews (57)

Total of 57, showing 1-20
9.7

Primrose Croft has a Review Score of 9.7 (9.719) out of 10, based on 11 reviews in the last 2 years. Over all time Primrose Croft has 57 reviews.

Overall Experience

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Review from kelvin g (Son of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care the staff are always very helpful and they keep me upto date with any changes. They are friendly helpful and supportive to my father. I was there at dinner time one day and the food looked very good.

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you for taking the time to leave a review for Primrose Croft. I will ensure your positive feedback is shared with the team.


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Review from M T (Wife of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care my husband is receiving. The staff are always happy to help and informative, always reassuring us.

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for your kind words and positive review on Carehome.co.uk! We truly appreciate you taking the time to share your experience. It means the world to our team. Your feedback helps us continue providing the best care possible.


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Review from C G (Wife of Resident) published on 25 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff and management are very helpful and friendly.

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for your kind words and positive review on Carehome.co.uk! We truly appreciate you taking the time to share your experience. It means the world to our team, Your feedback helps us continue providing the best care possible.


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Review from Paul N (Son of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find the staff are friendly and helpful and supportive to my father, also keep me upto date if any changes to my dad, the care seems to be good, if any problems they listen to issues and try to sort them quickly.

Reply from Jayne Masterson, Regional Director at Primrose Croft

Thank you for taking the time to leave a review for Primrose Croft. I will ensure your positive feedback is shared with the team.


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Review from Martin S (Son of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Primrose Croft for several years now, from day one all staff have been very friendly towards Mum and all of the family visiting Mum. Activities are very frequent and they all seem to enjoy the interaction with others and staff. I know most of the staff by name and I would not have
a bad word said to any of them, they are all fantastic. Only one critique, clothing has gone missing on more than one occasion.

Reply from Jayne Masterson, Regional Director at Primrose Croft

Thank you so much for taking the time to leave a review and acknowledging the hard work of the team at Primrose Croft. I am sorry to hear that Mum has had some missing items of clothing, please liaise with the manager who will endeavour to support Mum. We will ensure your positive comments are shared with the team.


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Review from K Q (Stepdaughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very grateful to the amazing, patient and hard-working team at Primrose Croft for all their diligent care and continuing support of our relative. The activity photos shared are heartwarming and reassuring. Nice to be kept informed and to know our relative is receiving the care they need at this time.

Reply from Jayne Masterson, Regional Director at Primrose Croft

Thank you for taking the time to leave a review that acknowledges our hard-working team at Primrose. We will continue to share the lovely experiences of the people we care for and I will ensure your positive feedback is shared with the team.


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Review from Joanne T (Daughter of Resident) published on 5 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and her partner moved to Primrose Croft end of January. The care they have received from day one has been amazing. All staff are caring and communication to family is exceptional. The management are always visible and available to answer any questions. Very pleased with all aspects of the
clean friendly home created at Primrose Croft.

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you for taking the time to give us a 5-star review we are pleased to hear you are happy with the care we provide here at Primrose Croft.


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Review from Helen P (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In general the care home is very good.
We have recently noticed that our mother's clothes have gone missing the clothes we brought at Christmas. New blue coat she has never worn has gone. All her clothes have her name or initials in them.
Communication is really good, and staff members lovely.
Need
more staff though as at times, staff seem very sparse.

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Review from Jane C (Daughter of Resident) published on 10 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Primrose Croft since July 2023. They do everything they can to enable him to maintain independence whilst also ensuring he is safe and healthy. He is not always the easiest person to please but all the staff are kind, patient and good-humoured. They are happy for family and friends
to visit anytime (within reason!), so what you see is what you get. When there have been any issues or concerns, I have been informed immediately, and on the one occasion I was worried about something, they were open to feedback and very quick to address... you couldn't ask for more.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Primrose Croft

Thank you for this lovely review of Primrose Croft Care Home. We are pleased to hear you are happy with all aspects of the home.


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Review from S W (Son of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy and well cared for in Primrose Croft. The carers are excellent (10+++). Can't praise the care home or its carers enough. The staff always make us feel very welcome. Top care home.

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Hi,
Thank you so much for this review, the team at Primrose really do care.


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Review from B D (Sister of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleased with the care my sister is getting at Primrose Croft.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Primrose Croft

Thank you for taking the time to give us a 5 star review we are pleased to hear you are happy with the care for your sister.


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Review from Cathy C (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother is receiving.
She is looking very good for her age.
Lovely place.

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Review from Karen N (Wife of Resident) published on 13 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has settled into Primrose Croft really well. The staff are absolutely brilliant. I would highly recommend this care home. The staff keep me well-informed on his health and care. All the residents are cared for and looked after brilliantly.

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Review from Charlotte N (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean and comfortable home, very homely. The staff are lovely, friendly and professional, you can see they really care about the residents and give them all the care that they need. Couldn't ask for a better environment and care home for my father.

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Review from Angela K (Daughter of Resident) published on 9 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been there three years now, with her dementia, she is still confused about where she is and wants to go and live with her Mum. l am always kept informed about any incidents that occur, no matter how minor which gives me peace of mind to know that she is well looked after. Deep down she really enjoys
it there as she has company and likes the banter with the staff. If l have any questions there is always a member of staff available to speak to.

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Review from Kim E (Daughter of Resident) published on 1 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at the home for just over a year before he sadly passed away this month. Living at a distance from him and choosing a care home for him during lockdown was difficult. However, I felt I chose very well with Primrose Croft. It wasn't going to be easy for him to settle into a
care home, I was astonished at how quickly this happened. I felt this was down to the kindness, patience and care of all the staff, making him feel he was part of a big family. They made him laugh and nothing was too much trouble. Living at a distance they kept me informed of his well-being, facilitated me to speak to him often and when I did visit the staff were always very accommodating.
I will be forever grateful.

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Review from Susan R (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has dementia and has only been at Primrose Croft for 2 weeks but seems to be settling in quite well. She enjoys the activities and especially loves singing. The staff are always happy to stop and chat about her progress.

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Review from M S (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care of my mum, staff are friendly and keep myself and siblings updated with Mum's care.
If Mum has any health concerns someone contacts me straight away, love to see via social media the activities that the residents have provided for them. The staff are always very friendly and
welcoming, thank you.

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Review from J H (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Primrose Croft for just over a year now and it is no exaggeration to say that the loving care and attention she has received in that time has transformed both our lives. Mum lives with dementia, and although she inevitably still has her bad days, she is so much more relaxed and happier
since becoming a resident. The staff are friendly, kind and welcoming and keep me well informed. Knowing mum is safe and so well cared for has been a massive relief after struggling to care for her alone while living and working at a distance. Having her so close by and seeing her so content means the world to us both. Getting to know the staff, other residents and their loved ones also make us both feel part of a bigger family. I can't thank the staff enough for all they do with such empathy, care and respect.

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for these really kind words.
We pride ourselves on being an extended family, welcoming new members all the time.


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Review from Ann D (Daughter of Resident) assisted by family/friend published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has dementia and has been placed in to the care of Primrose Croft, as we were struggling as a family, as Dad, who has been her main carer has been taken seriously ill. The staff have been welcoming and supportive. Mum now enjoys new friends and activities and has now become a more relaxed person,
which is a relief for us all at a very difficult time.

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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Primrose Croft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.719 for Primrose Croft is calculated as follows: ( (94 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 128 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Primrose Croft is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (2)

Rachel

Rachel Pardoe

Job Title: Home Manager

Joined: 2020

Rachel started working in care when she was 17 and has completed various training and development courses including NVQ levels 2, 3 and 5.


Rachel has been a care home manager since 2015 and started her Excelcare journey in March 2020 when she joined the family at Primrose Croft.


Benny

Benny Jose

Job Title: Deputy Manager

Joined: 2013

Benny started his career in care as a Kitchen Assistant in 2006 and then as a Chef at another care home in 2008. Benny begun working as a Healthcare Assistant in 2008 and worked his way up to become a Team Leader in 2009. Benny has achieved his NVQ level 3.
Benny started at Primrose Croft Care Home as a Team Leader in 2013 and was promoted to Deputy Manager in December 2018.


Frequently Asked Questions about Primrose Croft

What types of Care is Primrose Croft registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Primrose Croft provide?

Own GP if required is an additional type of care provided.

How many Rooms does Primrose Croft have?

There are 38 Single Rooms.

What are the Facilities & Services at Primrose Croft?

Pet Friendly (or by arrangement), Near Public Transport, Lift, Wheelchair Access, Gardens & Residents Kitchenette are some of the Facilities & Services.

How far is Primrose Croft to the centre of Cambridge?

0.7 mile(s) as the crow flies, distance by road may be significantly further.