Primrose Croft

Primrose Street, Victoria Street, Cambridge CB4 3EH
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9.7 57 Reviews
Primrose Croft is a 38 bedded care home providing person-centred care for adults aged 65+, including those living with dementia.

The home is within walking distance of the River Cam and local shops and is only a short bus ride away from Cambridge City Centre, which has a range of shops including a Post Office, banks, supermarkets, and bakers, along with pubs, restaurants and cafes and a market every day.

Primrose Croft is divided into 2 units over two floors. All rooms are single occupancy, with 10 rooms having en-suite facilities.

Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor of the home is accessed by stairs or lift. All areas of the home are accessible for wheelchair users.

Primrose Croft provides:
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by dedicated chefs
•        A warm welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Primrose Croft and their families
•        Enclosed, landscaped gardens with wheelchair access
•        Long term and respite care provided (respite care – privately or local authority funded for a period of 2 weeks or longer if required)
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Care Provided by Primrose Croft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Rachel Pardoe (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Primrose Croft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Primrose Croft to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Wheelchair Access

Primrose Croft Reviews (57)

Total of 57, showing 21-40
9.7

Primrose Croft has a Review Score of 9.7 (9.702) out of 10, based on 12 reviews in the last 2 years. Over all time Primrose Croft has 57 reviews.

Overall Experience

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  • 18
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Date Published

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45

Review from Ann D (Daughter of Resident) assisted by family/friend published on 28 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mum has dementia and has been placed in to the care of Primrose Croft, as we were struggling as a family, as Dad, who has been her main carer has been taken seriously ill. The staff have been welcoming and supportive. Mum now enjoys new friends and activities and has now become a more relaxed person,
which is a relief for us all at a very difficult time.

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Review from Julie M (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care that mum is receiving. The staff are always friendly, which has made a difference in how mum is. She seems very relaxed and this obviously helped her feel secure, which is what she needed. Mum having dementia hasn't been easy living after the loss of her husband and a
small friendly care home is just what she needed.

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Review from L B (Daughter-in-law of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy that Mum is living in Primrose Croft. The care Mum has received has always been excellent, she is always well supported and the carers treat her with great kindness and dignity, we cannot praise the staff highly enough.
She, and we, feel she is very safe here and valued by all - care
could not ask for more.

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Review from P C (Brother of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall 9/10.
Excellent care home, always polite efficient and thoughtful.

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Review from Lisa K (Granddaughter of Resident) published on 29 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely place.
Residents happy and healthy.
Always well looked after.

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Review from L H (Wife of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband settled well and enjoyed his time at Primrose. Very polite, very informative and helpful.

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Good morning, we are so glad your husband enjoyed his time with us. He was an absolute pleasure to care for.


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Review from Glyn T (Husband of Resident) published on 31 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone I've spoken to is very friendly, my wife seems well cared for.
Next time we require respite care, we will ask for Primrose Croft.
Thank you.

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Review from S B (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was placed at Primrose Croft for two months following a hospital stay. I found the staff were very helpful 99% of the time. The stay was during the latter part of Covid-19 and we were only allowed to visit in the day room or to take her outside which wasn't a problem. My mother was given the
opportunity to join in with many activities including baking, arts and crafts, singing and daily exercises. She was also taken around the grounds by the carer. Her personal hygiene and other needs were taken care of very well. My mother enjoyed her respite stay here and would have no worries about returning for another stay.

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for these kind words, Mum is welcome back anytime. We hope she is getting on well since leaving us.


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Review from Sean S (Power of Attorney of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed with the care of a resident for whom I am the power of attorney. Every interaction with the carers has been positive and nothing is too much trouble for them. I am grateful to know that the home will contact me with updates or if they need input from me. That gives me
confidence that the resident is receiving a high level of care and I do not have any reason to be worried.

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for the kind words, the past 18 months have been tough on us all but our residents come first and keeping them safe is our priority.


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Review from Caroline N (Daughter of Resident) published on 7 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the carers at Primrose Croft, they have welcomed my mother to their family. I feel my mum is safe, looked after, and most importantly respected. Oh and Mum loves the food there!

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for the kind words, the past 18 months have been tough on us all but our residents come first and keeping them safe is our priority.


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Review from Rebecca B (Daughter of Resident) published on 19 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for three years in Primrose Croft. The staff are amazing, they have cared for my mum so well, with love and attention, she wants for nothing. They have kept her safe through the COVID pandemic which we are so grateful for. Keep up the amazing work all of you, thank you so
much.

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for your kind words, these past 18 months have been tough but our residents come first and keeping them safe was our priority.


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Review from Brian B (Son of Resident) published on 9 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's like living at home. A place that you can relax as a visitor. Where the resident has put on weight. A place I would like to spend my last days.

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Review from Tim R (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the help and understanding of the staff and the way they have gone about their business. I would like to say a big thank you for their devotion to their work and the way they have looked after my mother. She is very happy at this home and feels safe and well looked after.

Reply from Vanessa Dodd, Regional Administration Manager at Primrose Croft

Thank you for your lovely comments, it is much appreciated.


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Review from James B (Son of Resident) published on 29 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident of Primrose Croft since autumn 2000. Since this is entirely within the Covid era, we have had limited access to the home itself. We have however come to know many of the staff, both carers and administrators, and they have been excellent. They have coped impressively under
extraordinary pressure during the pandemic. They have always been helpful and friendly and to the extent, we have been able to observe them with Mum, they have been very patient and kind. I suspect that when a parent first moves into a care home, most people are concerned and perhaps slightly sceptical, as it is not an easy time, but I am happy to say that we have come to trust that Mum is in good hands.

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Review from Michael R (Son of Resident) published on 27 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so grateful to the staff at Primrose Croft, they have been so kind to my mother and she is really happy here. Their kindness and dedication is really inspirational to me and they have given my family great comfort at this time in our mother's life. Genuinely, I cannot thank all the staff enough.

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for your kind words. This means a lot to all of us.


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Review from John B (Son of Resident) published on 22 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Under extremely unusual and difficult circumstances the team at Primrose Croft have maintained good standards of care for my Mother. They have always been helpful where visiting, whether virtual or in person, has been concerned.

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Review from Alberto C (Son of Resident) published on 21 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit mum every two or three weeks and she tells me that the staff do all they can to make her comfortable and all are polite and very helpful. I have not yet seen her room due to covid restrictions, but the manager and her team are always polite and cheerful.

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Review from Jane S (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is cared for by the best people in the world.

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for your kind words. This last year has been very different, but we are starting to see the light at the end of the tunnel and we can’t wait to have families and friends back with us.


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Review from C J (Partner of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always so helpful and welcoming. They look after my partner so well.

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for your kind words. This last year has been very different, but we are starting to see the light at the end of the tunnel and we can’t wait to have families and friends back with us.


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Review from Terence B (Husband of Resident) published on 17 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, could not be better. All the staff are very nice and polite. Glad my wife is in Primrose Croft.

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for your kind words. This last year has been very different, but we are starting to see the light at the end of the tunnel and we can’t wait to have families and friends back with us.


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Current Review Score: 9.7 (9.702)

Overview of Review Score

The Review Score of 9.7 (9.702) out of 10 for Primrose Croft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.702 for Primrose Croft is calculated as follows: ( (101 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 141 Ratings = 4.702

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Primrose Croft is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

Top 20 Large Care Home Groups 2025

Recipient: Excelcare

Date: Friday 31 Jan 2025 More details

Top 20 Large Care Home Groups 2024

Recipient: Excelcare

Date: Wednesday 31 Jan 2024 More details

Top 20 Large Care Home Groups 2023

Recipient: Excelcare

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (2)

Rachel

Rachel Pardoe

Job Title: Home Manager

Joined: 2020

Rachel started working in care when she was 17 and has completed various training and development courses including NVQ levels 2, 3 and 5.

Rachel has been a care home manager since 2015 and started her Excelcare journey in March 2020 when she joined the family at Primrose Croft.

... Read more
Benny

Benny Jose

Job Title: Deputy Manager

Joined: 2013

Benny started his career in care as a Kitchen Assistant in 2006 and then as a Chef at another care home in 2008. Benny begun working as a Healthcare Assistant in 2008 and worked his way up to become a Team Leader in 2009. Benny has achieved his NVQ level 3.
Benny started at Primrose Croft Care Home as a Team Leader in 2013 and was promoted to Deputy Manager in December 2018.

... Read more