Primrose Croft

Primrose Street, Victoria Street, Cambridge CB4 3EH
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9.7 57 Reviews
  • Primrose Croft, Cambridge
Primrose Croft is a 38 bedded care home providing person-centred care for adults aged 65+, including those living with dementia.

The home is within walking distance of the River Cam and local shops and is only a short bus ride away from Cambridge City Centre, which has a range of shops including a Post Office, banks, supermarkets, and bakers, along with pubs, restaurants and cafes and a market every day.

Primrose Croft is divided into 2 units over two floors. All rooms are single occupancy, with 10 rooms having en-suite facilities.

Each unit has a dining area, lounge and a kitchenette as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor of the home is accessed by stairs or lift. All areas of the home are accessible for wheelchair users.

Primrose Croft provides:
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by dedicated chefs
•        A warm welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Primrose Croft and their families
•        Enclosed, landscaped gardens with wheelchair access
•        Long term and respite care provided (respite care – privately or local authority funded for a period of 2 weeks or longer if required)

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Care Provided by Primrose Croft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Rachel Pardoe (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
    • Single Rooms with ensuite Wet Room (10)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Primrose Croft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,200
    • Self-Funded Residential Dementia Care from £1,200
    • RESPITE Self-Funded Residential Care from £1,200
    • RESPITE Self-Funded Residential Dementia Care from £1,200
  • (these prices are only a guideline, please contact Primrose Croft to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Residents Kitchenette
  • Wheelchair Access

Primrose Croft Reviews (57)

Total of 57, showing 41-57
9.7

Primrose Croft has a Review Score of 9.7 (9.719) out of 10, based on 11 reviews in the last 2 years. Over all time Primrose Croft has 57 reviews.

Overall Experience

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Review from Denise B (Friend of Resident) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose Croft care staff and especially the deputy and assistant managers have made the last year manageable for my friend and I. They have gone over and beyond to make sure that my friend has been well cared for and stimulated with lots of different activities to keep occupied. They have kept her
safe and free from Covid-19. They have made it possible for us to communicate via video calling. This week I was able to visit in person and hold the hand of my friend, they were so professional and courteous as always. The service and care offered to the residents is fabulous. One of the best care homes I have experienced. Nothing is too much trouble for them and their priority is always the residents and their well-being.

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for your kind words. This last year has been very different, but we are starting to see the light at the end of the tunnel and we can’t wait to have families and friends back with us.


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Review from Peter V (Friend of Resident) published on 11 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Aunt Ursula has been at Primrose Croft for a couple of years now. They have always seemed pretty good; friendly staff, well-organised, flexible, etc. But especially during the pandemic, we have noticed how every effort is made to support the residents by providing opportunities wherever possible
for visits, window visits and phone calls and the careful passing on of presents and messages. This makes a big difference in that the residents actually feel well cared for and that in a difficult situation, things are as good as they can be. Thanks very much to everyone!

Reply from Rachel Pardoe, Home Manager at Primrose Croft

Thank you so much for your kind words. This last year has been very different, but we are starting to see the light at the end of the tunnel, and we can’t wait to have families and friends back with us.


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Review from A W (Son of Resident) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been given the utmost care during these difficult weeks. From leaving my mother at this home from November 2017 a great weight was taken from me. I no longer have to care for her, but just about her, she is happy in her new home.

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Review from Maria A (Great-granddaughter of Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were fantastic, thank you so much.
All staff were very helpful and lovely, and very professional.
I would definitely recommend to anyone for short or long term stay.
My grandfather was very happy staying.

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Review from Antonino R (Respite Resident) published on 23 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was looked after for a week of respite, the team lead by the manager is excellent and very caring. Did everything they could for dad. Thank you so very much. If I was to give dad another respite I would for sure do my best for him to return to you where he is cared for.

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Review from C S (Daughter of Resident) published on 5 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home environment with very helpful, attentive staff who are always approachable and nothing is too much trouble.
The food was always freshly made with plenty of choices - even a named birthday cake on their special day.
When I visited, there didn't seem a lot going on apart from TV and their activity
board was very limited.

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Review from Rosy F (Daughter of Resident) published on 23 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Primrose Croft since January 2019 and recently celebrated her 99th birthday.
The staff at Primrose Croft made her birthday a very special day.
We had an afternoon tea party at Primrose Croft for friends and family, with delicious food including a fabulous birthday
cake decorated with a Welsh dragon and daffodils in honour of my mother's Welsh roots. Everything was home-made by the excellent cooks at Primrose Croft who really could not have done more to make this such a happy occasion.
My mother and I were very touched by the kindness and care of all the staff who, as always, gave everyone a warm welcome.
Our biggest thanks go the chefs and their helpers for giving their time so generously and making a really lovely party for my mother.

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Review from Jacqueline R (Wife of Resident) published on 12 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband’s second stay for respite was as good as his first time at Primrose Croft. He sings everyone’s praises (staff and residents) and says he is happy to stay there again. As his wife, needing the respite, I felt totally confident that my husband would be well looked after by the loving and caring
staff. What more could I ask for?

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Review from Keith R (Son of Resident) published on 5 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not fault the care my father received while on respite. Staff kept in contact with us amazingly and informed us of any queries or worries they had. Couldn’t fault them at all. Highly recommendable.

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Review from S W (Daughter-in-law of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff, rooms are basic but extremely clean. Mum needed for nothing. They even have a sweety shop! Definitely use again.

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Review from V B (Son of Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Primrose Croft for 5 months. She has settled in well and is very happy with all aspects of her care. She has been treated with dignity and respect at all times and her care has been outstanding. All the staff and carers are friendly and helpful and the happy, supportive
family atmosphere is evident at all times.
Standards of cleanliness and nutrition are very high and the management and carers go much further in providing entertainment for the residents and organising the meeting of their spiritual needs. An excellent care home which I would not hesitate to recommend to anyone.

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Review from Susan G (Daughter of Resident) published on 22 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This was the first time that Mum had gone into a care home for a respite break and I think we were all a bit apprehensive. We received a friendly welcome and were taken up to Mum’s room and given a little tour which was very reassuring. Mum was a little upset when we left her but I rang the next day
and was assured that she was settling in. I rang again later in the week and was passed to the carer responsible and she assured me that I had nothing to worry about. She passed the phone to Mum and we had a chat which was nice. I received a call the morning we collected Mum as she had a fall early morning and a nurse had attended to dress a couple of flesh wounds on Mum’s hand and arm. I was very impressed with the level of care provided and the way that the home manager made a point of speaking to us both at the beginning and end of Mum’s stay. Mum has always been reluctant to attend day centres but she really settled in here and said that she would be happy to visit again.

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Review from Stephen D (Friend of Resident) published on 6 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Primrose Croft offered a secure and positive lifestyle for my elderly relative. She was well looked after and supported throughout her time at Primrose Croft. The carers were kind and considerate and treated her with care and dignity throughout her time there. End of life care was of a very good standard
and enabled a variety of visitors to support our relative during her final days.

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Review from Kathryn S (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

All staff regardless of whether they are regular or agency staff are warm and welcoming.
The home is cosy and furnished well.
Unfortunately, on the day I visited my mother the vases of flowers in residents lounges were very much past their best. A small point within the much larger picture but no
less important.
I was saddened to find some aspects of my mothers not being met and spoke to the lead staff member in charge.
I hope that I find the care issues concerned rectified on a regular basis.

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Review from Helen E (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Can not fault this care home, my mother uses it for respite and loves it. The staff are all polite, friendly, caring and nothing is too much trouble, always there for all the user's needs. They always make everyone welcome and put them at ease, they really look after the service user which is a weight
off your mind especially if it's the 1st time you have put your loved one in a care home. I know I can drop her off here and enjoy the rest without worrying about my Mum as she's in good hands.

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Review from Michele J (Daughter of Resident) published on 30 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I took Mum to the care home it was the first time she had been away from home and I found it very homely and Mum settled in very quickly. I have visited on different days and times and always found the staff extremely welcoming and readily available to answer any questions, this also applies to
others who have phones to see how Mum is getting on. Although the building is not new it is always clean and tidy. I have not stayed for dinner but the meals serviced are very varied, they look and smell very appetising. Other members of the family visit and they agree with our observations. I have been exceptionally pleased with the care my Mum has received from all members of staff and how helpful they have been.

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Review from Jill H (Daughter of Resident) published on 19 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff, care and service but a refurbishment and update is desperately needed. Décor is very dated and the individual rooms could do with en suites.

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Current Review Score: 9.7 (9.719)

Overview of Review Score

The Review Score of 9.7 (9.719) out of 10 for Primrose Croft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.719 for Primrose Croft is calculated as follows: ( (94 Excellents x 5) + (32 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 128 Ratings = 4.719

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Primrose Croft is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 14 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (2)

Rachel

Rachel Pardoe

Job Title: Home Manager

Joined: 2020

Rachel started working in care when she was 17 and has completed various training and development courses including NVQ levels 2, 3 and 5.


Rachel has been a care home manager since 2015 and started her Excelcare journey in March 2020 when she joined the family at Primrose Croft.


Benny

Benny Jose

Job Title: Deputy Manager

Joined: 2013

Benny started his career in care as a Kitchen Assistant in 2006 and then as a Chef at another care home in 2008. Benny begun working as a Healthcare Assistant in 2008 and worked his way up to become a Team Leader in 2009. Benny has achieved his NVQ level 3.
Benny started at Primrose Croft Care Home as a Team Leader in 2013 and was promoted to Deputy Manager in December 2018.