Queen's Court

2 Downing Close, Bottisham, Cambridge CB25 9DD
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9.7 62 Reviews
  • Queen's Court, Cambridge
Recognised as ‘Outstanding’ by the Care Quality Commission (CQC) in February 2021, and located in the peaceful village of Bottisham, just six miles from Cambridge and Newmarket, MHA Queens Court is at the heart of the local community. The home provide residential and dementia care for up to 55 residents in modern en-suite accommodation.

There are a variety of shops, a popular takeaway, and a well-loved fish and chip shop nearby, convenience is never far away. Queens Court enjoys strong ties with the Bottisham Social Club, with residents regularly engaging in social activities. The home’s secure gardens feature four courtyards filled with plants and shaded by mature walnut and apple trees, providing a peaceful space for the ‘Pot Gang’ gardening group to enjoy.

Situated in a peaceful cul-de-sac and surrounded by bungalows, the newly refurbished home has been a central part of the community for over fifty years. The home is made up of smaller ‘flatlets’ designed for groups of eight or sixteen people. Each unit has its own kitchen, lounge, and dining area, with a mix of en-suite and separate bathrooms. Whether for residential, dementia, or short-stay care, every resident receives tailored support to ensure they live later life to the fullest.

Its easy to understand why mealtimes are so important at Queens Court. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Queens Court provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Queens Court are here to help.

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Care Provided by Queen's Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Queen's Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,198 – £1,298
    • Self-Funded Residential Dementia Care £1,342 – £1,371
  • (these prices are only a guideline, please contact Queen's Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Queen's Court Reviews (62)

Total of 62, showing 1-20
9.7

Queen's Court has a Review Score of 9.7 (9.726) out of 10, based on 31 reviews in the last 2 years. Over all time Queen's Court has 62 reviews.

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Review from Keith W (Son of Resident) published on 27 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff have a really caring attitude to residents.

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Review from A H (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have given Queen's Court excellent on all counts - they are undergoing extensive renovations - hence 'good' for rooms at the moment. My mother is very well cared for - she is 104 years old - poor eyesight and hearing and memory problems. The activities have been hard to organise recently but she usually
attends the day centre sessions.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Your mum may be 104, but she knows what she wants to do and when, she joins in different activities as long as they don't interfere with her afternoon nap. Mum is truly a pleasure to support.


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Review from D W (Son of Resident) published on 2 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident in Queens Court since 2017 and we have had nothing but praise for the way she has been cared for since the day she arrived. She always seems happy when we go to see her and we know they take special care of dietary needs and pay great attention if there is any weight loss.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the review. Although Mum has lived with us for a number of years, there is no mistaking her London accent. She's always ready for a chat or a wave as you walk past, it's a pleasure to care for your mum.


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Review from Sarah P (Daughter of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Queens Court is a well-run care home. The care staff are very good. They are welcoming and care for the residents very well. They know each resident's personality and what they need. There are almost daily activities and my mum is even going on a holiday to Skegness on the 16th of September.
I would
recommend this care home for anyone's loved one.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the lovely review, and recommendation. Mum had a wonderful time on holiday and there are some lovely photographs to share with you. She and her cat are very much settled in Queens Court, and Mum loves to join in the activities.


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Review from D G (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has gone from strength to strength in Queens Court, she looks so well compared to how she was.
The care she receives is to a very good standard and I also have a great relationship with the carers which is excellent.
My mum is very fussy with her food and I feel the staff do go that extra mile,
to try and entice her to eat.
Overall we are very happy with Queens Court and my mum is very content there.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to review us. Mum is a pleasure to support, she always has a smile, and something to say, but is equally content sitting in her room knitting.


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Review from Kimberley I (Niece of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The room that has been provided is very pleasant with good en-suite and it is a light space with windows and fresh air and nice courtyard beyond. Personal belongings are safe in the room now that a key has been provided this also endures privacy. Dementia care staff are friendly especially the more
permanent staff and they always appear caring and reassuring during visits. There are regular meals and snacks tea and coffee provided. There are excellent activity staff who have recently provided walks in the village several times a week on a one to one basis. Recently they have also organised a trip out to the a local museum. The delivery of medication appears to be efficient. As a relative, I am confident that my relative is safe at Queen's Court, at times there are complicated issues to sort out for my relative and staff do find the time to listen and where possible make the changes I suggest.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the lovely review, which covers so many aspects of what we provide as a service to our residents. Your uncle enjoys his walks and I know the visit to the museum was very much enjoyed too.


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Review from J C (Daughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff genuinely have residents at heart.
Lovely neighbourly feel to Queens Court as everyone is very friendly and greets all who come in to visit etc.
Quality and consistency of food is a problem.
I have broached this issue many times with no resolution.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the review, I know Dad says about meals being too big or not to his taste, often saying he would prefer a jacket potato. Our hospitality manager has also spent time with him to try and find out how we can help. Families are always welcome to book a meal here too, so they can experience our menus themselves.


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Review from Jacqueline N (Wife of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Queens Court, in Osborne, for over two years. In that time has slowly deteriorated due to Alzheimer's but the care and and attention he has received has been so reassuring to me and my family. We are always made welcome, whenever we go, and included in any activities
that are being held then. We celebrated our Diamond Wedding Anniversary this year and our daughter with the help of the staff and carers made it very special. The atmosphere is positive and caring with each of the residents being treated as individuals. The various social activities that are arranged for families to join in with their relatives are outstanding, Afternoon Teas, Valentine's Celebrations and joining residents for Christmas Lunch are much appreciated. Last, but not least all the staff are a joy and this makes visiting my husband so much easier knowing he is safe and sound.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for taking the time to write such a lovely review. Queens Court prides itself on supporting our residents and, we recognise that our families at times also need support, even if it is making arrangements to celebrate special occasions, such as your diamond wedding. Thank you for always supporting Queens Court by attending events that we put on.


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Review from N H (Daughter of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are kind, friendly and caring and always seem to have time for the residents. There are lots of activities. The environment is homely and reassuring. If medical care is required, appropriate advice or treatment is sought promptly.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Mum took a little while to settle at Queens Court but is now well and truly at home. She is a delight to work with and has quite a sense of humour, which the staff love.


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Review from Sue B (Daughter of Resident) published on 20 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at Queens Court for over 2 years now. Can't fault Queens Court or the staff. The staff are consistent and long term which to us was a very good sign!
They constantly go above and beyond to support our family and Dad, helping us mark special family events. Going above and beyond expectations.
There
is such a family feel with events and visits welcome to all.
We are comforted that Dad is in excellent hands in a resident-centred home.
Full marks from us!

Reply from Yvonne Dawson, Home Manager at Queen's Court

Dad is a quiet gentleman, who sits and watches the world go on around him. I know how much he loves the visits from you. Our mission is to support our residents, and also the wider family. Queens Court is not just a care home, but a home that cares, for everyone connected to us.


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Review from Mark P (Son of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Queens Court for the last 3 years of her life and was very well looked after.
When she/we were choosing the home it was during COVID lockdown, but the staff helped us to get a good impression of the home via pictures, which proved realistic.
For the first 18 months, my mother was
in the Sandringham unit, in a lovely and quite spacious room. She had her own phone, internet connection etc. Later on, she had to be moved to Osborne (dementia) unit, where she had a smaller, but adequate, room. The staffing ratio in this unit was noticeably higher, and the level of understanding and care was excellent.
Osborne unit is being significantly upgraded, with workmen replacing electrical and plumbing - but the home worked around this well.
Throughout we felt that Mum was well cared for, and we were always kept informed of her wellbeing, and when she needed any additional medical care etc. Staff always knew who we were when we visited.
We would happily recommend Queens Court.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for taking the time to review us, it's always lovely when families do think of us, especially after the loss of a loved one. Mum was quite a character who kept us all in order. Mum obviously lived a very interesting life. She loved to chat about her travels to India, and early years living in the Methodist Hall in London, through the war, whilst her Father was minister there. I will share your review with the staff team.


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Review from R S (Resident) published on 25 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the staff generally helpful and friendly. The accommodation is good. The activities provided are generally good and enjoyable.
Food is simple and of quite good standard.
Management feels fairly remote. I cannot comment on the standard.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to review Queen's Court, I'm glad to hear you like the accommodation and are happy with what we provide. I know that we do have chats with you and your niece on occasions however making the management team presence more noticeable in the home is now something we will work on.


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Review from P M (Son of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Queen's Court recently and is very happy there. The staff have been consistently kind, caring and helpful. There are many activities for her to join in with, and her room is very comfortable. Our family are very happy to know she is being so well looked after, while also being encouraged
to keep as independent as possible.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for taking the time to review. Your mum is an absolute pleasure; she has settled well, joins in with the day centre and is often seen sitting and chatting with other residents. It's also lovely that you are so local and able to pop in regularly to see her.


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Review from Myra Y (Stepdaughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This review is not for any particular time slot, but for from day one of my stepfather moving in.
I always find all the staff so friendly and dedicated. You can tell that they are doing the job they are doing because they enjoy their work. Nothing is too much trouble and they are always looking to
tweak what they do with residents to improve and make their lives more comfortable. I always tell my friends how excellent Queens Court is and have no hesitation in recommending the Care Home.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for the lovely review. Your stepfather is such a pleasure to support, he is adored by staff, as always so lovely when they are attending to him. Thank you for recognising the work the staff do, our aim is to ensure residents are comfortable, well cared for, and are able to take part in a range of activities. I know the staff give 100%, which comes naturally when caring for such amazing residents.


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Review from Melanie M (Daughter of Resident) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the care home for six months and in that time she has experienced incredibly high-quality care. The staff are always polite and friendly, despite the fact that my mother can be quite rude to them due to her dementia. The number of staff present is very high compared to other care
homes I have experienced – there is always someone on hand. There is a range of activities taking place each day which get my mother out of her room and allow her to socialise and I know that she really enjoys the activities. The care home has a really happy atmosphere and I have no worries at all about leaving my mother there as I know she’s in good hands.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for the review. Mum is still finding her feet in the home; she is joining in with activities and the day centre and has developed a circle of friends. Mum has settled really well, she just has odd days when there is a bit of a wobble but they are now few and far between.


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Review from C B (Daughter of Resident) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Queens Court since March. She received a lovely welcome which made me realise that I would not need to worry about Mum. The staff are outstanding. They are so caring and friendly and there is a lovely atmosphere at the home, it feels like one big family. Whenever I visit the staff
give me updates on Mum. I don’t know how they know all the residents as well as they do. The manager is outstanding. She leads by example. She is so caring and understanding. Thank you all so much.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for the lovely review. I know making the decision to move Mum into a home was not easy. Mum however joins in with activities in the home; she is often in our day centre and will go on outings when offered. Mum has a number of people she will sit and chat with, she has even found the vacant chair in the manager's office.


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Review from Genevieve S (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have just visited my father in Queens Court and was delighted to see how well he looked. He had gained a little weight and was bright in mood and keen to get into the fresh air. The staff were very helpful in helping prepare for his trip out, locating his dentures and a nice shirt. Later when we returned
management spent time talking to myself and my father about what was on offer for his entertainment and offered the possibility of theatre or cinema trips which excited my father. He also played the game Connect Four and beat me four times! The only room for improvement was ensuring that his belongings were checked daily as things went missing easily despite (usually) being given name tags. He also needed some support with ensuring the TV in his room was programmed for one particular channel and he had a radio which had been in for repair longterm. He hoped to get more exercise so I was delighted to get an exercise form to complete in preparation for this.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to write a review, it's good to hear you found your dad looking so well when you visited. Dad does love to get out and is often (weather permitting) found sitting on the front benches, he also regularly goes for a ride when the clients who attend the day centre go home. Dad spends time sitting in the reception lobby watching the comings and goings from the home, this benefits him from numerous additional cups of tea when sitting there as he never says no when staff are passing. Dad is also quite partial to the staff doughnuts and chocolate, which are often outside the office. The TV can be a challenge as it needs almost daily programming as the remote control appears to have most buttons pushed on a regular basis. Moving from Ireland to a place completely unknown to him, was a brave things to do, and he has settled really well.


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Review from Elaine P (Stepdaughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment you walk in through the door, there is welcome everywhere. We have had lunch twice with my stepfather as it has been his birthday. Only one word is needed - wonderful! Your staff are incredible. My sister and our family are so so grateful. Thank you!

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for taking the time to write a review. Your stepfather is an absolute pleasure to support, thank you for sharing him with us.


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Review from Stewart H (Son-in-law of Resident) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law made a surprise decision in September 2022. He decided that he could no longer cope with independent living. Within a week, Queen's Court found a room for him and he moved in. He felt at home almost immediately, taking part in all the activities and responding to the kindness extended
to him by all the staff and management. On the occasions that we have taken him out for social or health visits he has always told us on his return that it is good to be home. The staff are always friendly and helpful whenever we visit or telephone. Without doubt, we chose the right place for my father-in-law when we had to make what was a very difficult decision.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the review, your father-in-law is absolutely amazing for a gentleman of 101, and such a pleasure to support. He is so independent, knows staff by name, and he also loves joining in with our day centre.


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Review from Kirstine H (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall Queen’s Court provides very good care for my mother who has been a resident for five years.
Employed staff are excellent, know Mum well and are therefore able to predict her daily needs.
My one criticism would be the main meal of the day when too much is given to Mum to eat. A portion half
the size would be sufficient, making eating easier and saving Queen's Court money.
More use of the minibus for outings would also be nice, possibly to an Abbey where family could meet and help with patients. although I realise this is tricky with those who are wheelchair-bound.
These are minor criticisms and overall I am very pleased with the care.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for the review, I have noted what you said about the portion size; we are a service that likes to think our residents are well-fed, but I also know a full plate can be off-putting. There are outings arranged, for a small number of residents at a time, so they appear to be not as frequent as desired.


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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Queen's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Queen's Court is calculated as follows: ( (280 Excellents x 5) + (77 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 368 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queen's Court is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Frequently Asked Questions about Queen's Court

What types of Care is Queen's Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Queen's Court provide?

Day Care is an additional type of care provided.

How many Rooms does Queen's Court have?

There are 55 Single Rooms.

What are the Facilities & Services at Queen's Court?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Queen's Court to the centre of Cambridge?

5.9 mile(s) as the crow flies, distance by road may be significantly further.