Queen's Court

2 Downing Close, Bottisham, Cambridge CB25 9DD
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9.7 62 Reviews
  • Queen's Court, Cambridge
Recognised as ‘Outstanding’ by the Care Quality Commission (CQC) in February 2021, and located in the peaceful village of Bottisham, just six miles from Cambridge and Newmarket, MHA Queens Court is at the heart of the local community. The home provide residential and dementia care for up to 55 residents in modern en-suite accommodation.

There are a variety of shops, a popular takeaway, and a well-loved fish and chip shop nearby, convenience is never far away. Queens Court enjoys strong ties with the Bottisham Social Club, with residents regularly engaging in social activities. The home’s secure gardens feature four courtyards filled with plants and shaded by mature walnut and apple trees, providing a peaceful space for the ‘Pot Gang’ gardening group to enjoy.

Situated in a peaceful cul-de-sac and surrounded by bungalows, the newly refurbished home has been a central part of the community for over fifty years. The home is made up of smaller ‘flatlets’ designed for groups of eight or sixteen people. Each unit has its own kitchen, lounge, and dining area, with a mix of en-suite and separate bathrooms. Whether for residential, dementia, or short-stay care, every resident receives tailored support to ensure they live later life to the fullest.

Its easy to understand why mealtimes are so important at Queens Court. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Queens Court provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Queens Court are here to help.

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Care Provided by Queen's Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Queen's Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,198 – £1,298
    • Self-Funded Residential Dementia Care £1,342 – £1,371
  • (these prices are only a guideline, please contact Queen's Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Queen's Court Reviews (62)

Total of 62, showing 21-40
9.7

Queen's Court has a Review Score of 9.7 (9.726) out of 10, based on 31 reviews in the last 2 years. Over all time Queen's Court has 62 reviews.

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Review from Elizabeth M (Niece of Resident) published on 7 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Queens Court for several years, the support she has had and the care she has received simply could not have been better. The staff demonstrate great patience and deal with some very challenging behaviour from her with respect for her dignity, firmness and compassion. They keep me
well informed at all times.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the review, your aunt is definitely one of our characters. I will share your review with my team.


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Review from R C (Daughter of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for five years. As a community nurse with 40 years of nursing and in the care of the elderly, I was in no doubt which home, I wanted my mother, to go to. From the minute we arrived to the last time I visited, two days ago, Queen's Court has been outstanding in every way.
Their
wonderful understanding and appreciation of my mum’s individual needs are met daily and are provided by a dedicated team of staff, who work incredibly hard to ensure a safe and loving home for Mum. As I always say to them, if I could clone you, then every home would have a Queen’s Court team and I would proudly work with any of the staff. Every time I leave my mum, I know she is happy, incredibly well looked after and that I will be made aware of any concerns or changes they have made in her care. For me, the home ticks every box and continues to deserve its QCQ Outstanding award!

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for the lovely review, your mum is much loved by us all, and such a pleasure to support in the home. She is lucky to have such a caring family too. We love Mum's singing.


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Review from M S (Daughter of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very happy at Queens Court, the staff are really helpful and nothing seems to be too much trouble, Mum enjoys some of the activities and really enjoyed her trip to the races a couple of weeks ago.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the review, it is lovely that Mum chose to stay in Cambridge, and we are delighted she also chose to live at Queens Court, she is a pleasure.


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Review from K J (Daughter of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Queens Court my mum's quality of life has changed beyond all expectations. The step change improvement in her health has been remarkable. She sparkles. She could not have been treated better.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Mum has absolutely blossomed since moving to Queens Court. I remember the day of her assessment several years ago, when you wondered how accepting of us she would be, she was absolutely charming then, and still is a delight to support.


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Review from David C (Nephew of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Queens Court's care for my uncle was excellent. It is clear that he was loved and his presence in the care home was valued. I could see that once he settled in he was happy here and despite his Alzheimer's/dementia, he played a positive role in the home simply by his presence and his easy-going nature.
Having lived for many years alone and having become progressively isolated whilst living on his own, he blossomed here amongst the community at Queens Court. I cannot thank the staff enough for the way he was looked after.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for the review, which I know would be hard as your uncle so recently passed away. He is very much missed by us all, he was a gentle, quiet, unassuming man, and very much a gentleman.


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Review from P H (Daughter of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has dementia and at times is very restless and challenging. All the staff are always very caring with Mum and find ways to help and look after her which she is happy with. They involve her with the other residents in music and singing activities which Mum loves. They chat with Mum and have got to
know her history so they can help her to remember where she has come from, her life story.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the review, and for sharing your mum with us. Mum has moved around the home as her needs have changed. Mum may only be a little lady, but a big character in the unit, one who is lucky to have such a supportive family, who visit or ring daily.


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Review from Michael C (Son of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class care home. Cleanliness is second to none. The staff are friendly and helpful in all aspects of the resident's needs.
I can honestly state that without the help and patience of the staff my elderly mother would not be with us today.
I can’t praise this care home enough.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the review, greatly appreciated, as much as I know Mum also appreciates the fish and chips teas you bring in for her.


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Review from David M (Son of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great facilities. Lovely friendly staff. Look after Mum exceptionally well as I live 300 miles away and cannot get there as often as I want. Mum is treated with great dignity and is very happy.

Reply from Yvonne Dawson, Home Manager at Queen's Court

It's lovely to hear what you said about Mum being happy and well cared for. She now struggles with her communication, however, does indicate this to us too. She appears happy and content, and adores certain staff members, as her face lights up when she sees them.


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Review from Angela G (Daughter of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum now unfortunately needs more care in Queens Court which she has been in for over 2 years. The move to the Osbourne unit with extra carers has been so good for her, they have contacted and kept me updated with her health problems since April 2023.
I cannot thank all the three different units
Mum has been on enough for their care, which means we know she is being looked after and safe 24/7 since she went to the care home.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to review. Mum's needs have obviously changed in the time she has spent with us, thankfully Queen's Court has been able to accommodate this, by Mum moving units, as each unit provides a different level of care according to need. It’s a pleasure to support your mum.


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Review from Terence A (Son of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff do a wonderful job under very difficult circumstances. My late mother suffered from Alzheimer's and the care she was given was very good. The staff always answered any queries or concerns that we had.

Reply from Yvonne Dawson, Home Manager at Queen's Court

So lovely to hear from you, thank you so much for reviewing us. We still miss your mum, she may have been a lady of small stature, but such a big personality.


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Review from Derek P (Son of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Queens Court since August 2020 and is very happy with the quality of care and commitment of the staff team. The permanent staff are really good at understanding and anticipating Mum's needs and preferences and go the extra mile to make sure she is happy and supported.
During the COVID-19 pandemic, the staff team and management worked incredibly hard, in very difficult circumstances, to support, care for and protect the residents. Recruitment difficulties after Brexit and the COVID pandemic meant there were times when significant numbers of agency/ bank staff were necessary. Although care was always well provided some of the temporary staff were less familiar with Mum's preferences which could make her feel less 'at home'. Permanent staff levels have recently been increased. The facilities and rooms whilst good, are now a little 'tired', and a major refurbishment is scheduled for summer 2023.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to write a review. Mum is a pleasure to support, and she does amazingly well keeping as independent as she does. We have worked hard in trying to ensure continuity when using agency staff so they get to know our residents, the same as regular staff do. We have now a number of new staff that have joined us, who are now settling in with the team and learning about Mum too. We are all looking forward to next January when Mum will be 100.


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Review from Mary P (Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My favourite thing about living here, is that I could not be happier (some mornings I pinch myself, to make sure I am not dreaming!). I sit outside on a bench and tell those thinking of moving in, about the superb care and love they will receive. Nothing is too much for the staff. They all give 110%
plus, of themselves. Their care is second to none. The management can sell the room, but they cannot tell you of the care you will receive. They call me their ambassador! I speak from experience and from the heart.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you, you really are an ambassador for the home, taking time to talk to the people we show round. Moving into Queens Court has been a real positive for you, having support when you need it, having people around you and activities to join in with, so you really are living later life well.


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Review from P P (Son of Resident) published on 31 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all respects. My mum could not have been better cared for. She loved it here.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to review us. We know how difficult it is when you lose a loved one. We loved your mum as much as she loved us. She was always a pleasure to care for and support.


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Review from R S (Son of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a great caring team, quick to spot any problem with my father and inform me.
They know me well and they are always smiling and welcoming, and make time for any questions I may have if necessary.
My father is so happy with the general care he receives and certainly puts a smile on his face.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for taking the time to review us, your thoughts and comments are greatly appreciated by the team. Your father has settled at Queens Court and is a pleasure to support. It's lovely to know that families feel supported too.


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Review from Lynn B (Daughter of Resident) published on 8 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for a nicer, more caring home for my mum. The staff at Queen's Court look after her every need. Their kindness and care are second to none. It is such a relief that I can be confident she is in such excellent, attentive hands, safe and comfortable. I would (and do) recommend Queen's
Court to anyone. I don't think they would find a nice home in the area or even further afield.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Your Mum became very much part of our home almost immediately, and the years she has spent with us have been and continue to be very much our pleasure. The wealth of interests - animals, song, quizzes, stories and incredible warmth and good humour she brought along with her, and her daughter too, are among the many things that make Queens Court a great home.


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Review from Fiona H (Daughter of Resident) published on 8 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has gone to live in Queen's Court due to dementia after being in a hospital which made him worse. He has a fabulous room overlooking the garden its always clean and tidy and Dad always looks smartly dressed and clean. He loves the staff and they really look after him. Nothing is too much trouble
and they keep my mum informed every step of the way ... which helps my mum know he is settled and helps her. It's a great team at Queens Court and every time we visit it always has a friendly atmosphere we can not thank them enough for the care and love they show Dad.

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Review from George B (Nephew of Resident) published on 24 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was a resident for many years after his wife passed away, with his nearest relatives in Australia and Covid-19 on the loose, which meant we were unable to visit him. However, the staff kept us fully informed and were very helpful in taking any phone calls we made to him. The introduction of
an app was a great idea and allowed us to share some photos and memories. He always seemed content and was participating in activities. The staff always seemed to have his well being at heart and cracked jokes with him. They received any queries we had openly and did their utmost to keep us fully informed.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Your uncle was very much loved and very much missed; he gave us all great pleasure, as he always had a joke or story to tell or a song to sing. He very much played on his Australian heritage, often appearing in a hat with corks hanging on it, singing Waltzing Matilda. A genuinely lovely man, that we were privileged to support.


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Review from Jane B (Daughter of Resident) published on 20 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum went to live at Queen's Court in August 2020, as her mobility had deteriorated and she had suffered several falls at home. It was a hard decision as she was a very independent lady and added to that, the Covid restrictions made visiting her difficult. However, she was very well cared for. She
enjoyed the daily activities run by the lovely caring staff. She had a sunny room with a nice outlook. She always looked clean and neat thanks to the regular hairdos, manicures and pedicures. During Mum's final illness we were able to visit her daily and it was during this time that we were able to appreciate all the hard work that goes on behind the scenes at Queens Court from all the amazing staff. Nothing was ever too much trouble, they are all heroes and we will always be grateful and thankful to them all.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to write a review. Mum kept true to herself right until the very end. She was still as determined and knew what she wanted, as the day she moved in. It was lovely that, as her family, you were able to visit daily, spending quality time with her. Even just holding her hand whilst she was sleeping was a comfort to both you and her and she would have heard the chatter in the room, as you and the grandchildren spoke.


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Review from Julie K (Daughter of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was welcomed into Queens Court in July 2019 straight from a hospital stay. Due to dementia, he was in the Osborne wing on the ground floor. His room had a lovely outlook onto a garden. He was always given full care and attention and I know he was very well looked after. In this last month when his
health deteriorated, I was kept informed every step of the way. Nothing was too much trouble for the staff, they worked above and beyond to make him comfortable.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Looking after your dad was our pleasure. His greetings, the things he would say, and his sense of humour, make him very much missed. It was lovely that your dad was able to come home for his final days to be cared for by staff that knew him and loved him and that you as a family were able to spend time with him. All any of us want to do is be comfortable at home, and for dad, Queen's Court was just that, his home.


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Review from Frances B (Daughter of Resident) published on 23 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been struggling with memory and mobility. For the last few months, it has become clear that she could no longer look after herself at home, so my sister and I decided that she should be at Queens Court.


I am so pleased that she is at Queens Court. It is the nicest, kindliest, and most

homely of all the homes we visited. The room and premises in the dementia ward are light and airy and include a lovely courtyard garden, where I saw her, through a video app, having her nails polished. I do not have to worry about her not eating or feeling lonely because she is obviously neither. The staff have got to know her, and she has settled in knowing all the pressures of running a house and life are lifted.


Thank you for looking after her, I can sleep at night knowing the dear old lady is in the best possible place.


Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to review Queen's Court. Looking after your mum is our pleasure. She has settled well and joins in with different activities alongside other residents. It is good to hear she was enjoying some pamper time in the sunshine.


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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Queen's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Queen's Court is calculated as follows: ( (280 Excellents x 5) + (77 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 368 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queen's Court is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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