Queen's Court

2 Downing Close, Bottisham, Cambridge CB25 9DD
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9.7 62 Reviews
  • Queen's Court, Cambridge
Recognised as ‘Outstanding’ by the Care Quality Commission (CQC) in February 2021, and located in the peaceful village of Bottisham, just six miles from Cambridge and Newmarket, MHA Queens Court is at the heart of the local community. The home provide residential and dementia care for up to 55 residents in modern en-suite accommodation.

There are a variety of shops, a popular takeaway, and a well-loved fish and chip shop nearby, convenience is never far away. Queens Court enjoys strong ties with the Bottisham Social Club, with residents regularly engaging in social activities. The home’s secure gardens feature four courtyards filled with plants and shaded by mature walnut and apple trees, providing a peaceful space for the ‘Pot Gang’ gardening group to enjoy.

Situated in a peaceful cul-de-sac and surrounded by bungalows, the newly refurbished home has been a central part of the community for over fifty years. The home is made up of smaller ‘flatlets’ designed for groups of eight or sixteen people. Each unit has its own kitchen, lounge, and dining area, with a mix of en-suite and separate bathrooms. Whether for residential, dementia, or short-stay care, every resident receives tailored support to ensure they live later life to the fullest.

Its easy to understand why mealtimes are so important at Queens Court. Like everything here the residents are at the heart of everything, and they play an active role in shaping the menus, ensuring meals reflect their tastes, preferences, and traditions.

Queens Court provides a reassuringly familiar and homely setting where residents feel connected, comfortable, and cared for every day. Whether you’re searching for yourself or a loved one, for short stays or residential and dementia care, the team at Queens Court are here to help.

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Care Provided by Queen's Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 55 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care

Good to Know

  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (55)
    • Single Rooms with ensuite Wet Room (23)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2006

Funding & Fees Guide for Queen's Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,198 – £1,298
    • Self-Funded Residential Dementia Care £1,342 – £1,371
  • (these prices are only a guideline, please contact Queen's Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Queen's Court Reviews (62)

Total of 62, showing 41-60
9.7

Queen's Court has a Review Score of 9.7 (9.726) out of 10, based on 31 reviews in the last 2 years. Over all time Queen's Court has 62 reviews.

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Review from Susan B (Daughter of Resident) published on 22 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Superheroes work at Queens Court. After a traumatic year and two hospital stays, my mum, arrived at Queens Court direct from hospital. The staff at Queens Court had not met Mum prior to her arrival and hand over from the hospital was not as informative as one would have liked. They were completely unprepared
for the amount of care she would need and did not have the necessary equipment. However, they were amazing. The love and care they showed upon her arrival and their work behind the scenes to organise everything was fantastic. Those first few weeks all the staff went far beyond what would be expected. As a family, we are all so grateful and now nearly 3-months later, her health and anxiety has improved dramatically, she is settled and has made friends. We cannot thank you enough.

Reply from Yvonne Dawson, Home Manager at Queen's Court

As mum was so far away from Queen's Court we had to rely on others to complete an assessment for us. We had some knowledge of mum's health but did not know how difficult life for her at the time was. Mum is definitely a changed woman since joining us; her health has improved dramatically, and she looks a different woman. It's so lovely to see her sitting and chatting with friends she has made. She is one of our glamorous super nans.


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Review from Karen W (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Queens Court are handling the Covid-19 lockdown exceptionally well. My mother is in Osborne, so largely unaware of the situation. But she is always happy whenever I speak to her, talking about the things she has been doing and 'all the lovely people here' (her words).
While video calls hasn't worked
out, (probably more to do with my technical incompetence than anything else), I have been able to speak to her via telephone. Also having frequent updates from the team there is so good.
When we were able to visit, we found the place clean, homely and welcoming. The staff are all fantastic!

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to review Queen's Court. We have been doing our best to keep families and residents in touch. We recognise our IT is not always easy, so hope that the photos and little newsletters are bridging the gap until families are able to visit again.


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Review from Denise L (Daughter-in-law of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff at Queens Court enough. From the first moment our relative moved in, we have felt confident that she is and will continue to receive the best of care. The staff are all caring and competent. And even under the enormous pressure they are under at the moment, nothing is too much
trouble. The way the managers have handled the situation at the moment is a real credit to their profession. In fact, the whole staff group are a credit to their profession. Somehow in this strange and frightening situation, they have managed to retain their sense of humour and fun for the sake of the residents, they are exceptional.
Saying thanks isn’t enough, we owe you more than words can say.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Your kind words about the team are much appreciated. The terms you have used: caring, competent, exceptional, and a credit to the profession, are great to hear. They are definitely a team I, as manager, am very proud of. Saying thank you to the team, as you have, goes a long way.


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Review from Franciska G (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always such a pleasure to go and visit my mother. Not only do I look forward to seeing her, but equally the staff (the more appropriate word would be 'friends'). All the staff I encounter seem to know my mum personally and love to tell me what she's been up to, or any funny little story or comment
Mum has made. My mum seemed to settle in very quickly. Once she had been there for a while and the carers got to know her, they then decided to move her to a different part of the home; which better suited my mother's needs. They were very much 'on the ball' and looking for the best place for her within Queens Court. Mum's room is lovely and spacious, and the suite where she lives has such a lovely, relaxing, cosy atmosphere. You get to know all the other residents (and their families), and it is great to exchange ideas and talk things over. The staff always greet you with a smile, and it's wonderful to see them with the residents. There is always some form of entertainment going on.

Reply from Yvonne Dawson, Home Manager at Queen's Court

It is always lovely when you visit; mum enjoys your company and the staff enjoy talking with you too. Mum doesn’t always remember what she had done, so it’s good to hear the staff are taking the time to keep you up to date with what mum has been doing. The decision to move mum to a different part of the home has proved to be the right choice.


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Review from Pamela B (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise Queens Court enough. They are all very professional, caring and treat everybody at Queens Court like their own family. Whatever time of day, the telephone is always answered and whoever does take the call is well informed.
They have made my 94-year-old mother very welcome and happy.


Please

don't forget what they are doing for all of us at this time, taking all of our stress associated with our loved ones off our shoulders and on to their own without complaining.


Please, also, don't forget what they have done for us all when this is hopefully all behind us, and when we can visit again give a helping hand and treats for all the hardworking staff.


10/10 for everybody at Queens Court.


Reply from Yvonne Dawson, Home Manager at Queen's Court

Your mum is very new to Queen's Court, and it’s a pleasure to have such a lovely lady become one of our residents. I appreciate how hard it is for families not being able to visit at the moment, but lovely to read that you recognise we are doing all we can to try and keep everyone safe.


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Review from Elizabeth F (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very grateful to Queen's Court for how my mother has been looked after. There is a lovely atmosphere at the home, and the staff seem to go above and beyond what I would expect.
My mother has been treated with great understanding, care and good humour.
The staff all say how much they love working
at the home, and that speaks volumes about the ethos of the home.
It's never easy putting a parent in a care home, but all the staff have reassured me that we have done the right thing.
Thank you Queen's Court; I just wish I could be there now to spend time with my mother - the Covid-19 crisis has made that impossible, but I know that she is being well cared for and that makes it possible for me to sleep at night.

Reply from Yvonne Dawson, Home Manager at Queen's Court

We appreciate how difficult it is for families to make the decision to place a loved one in a care home. Having the trust in the home and staff to care for something so precious is really tough. Not only do the staff have good humour; so has mum, she is often laughing when I see her. We know not being able to visit during this difficult time is hard for families, but hope the messages, photos and newsletter bring some comfort.


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Review from Kevin M (Son of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been residing at Queens Court since November 2019. We have nothing but praise for the staff day and night. Mum loves the activities, food and the staff all go above and beyond what’s expected of them, especially in times of need, like now. We are sent a weekly newsletter and kept up to
date with current events. I would recommend this home to anyone; keep up the good work.

Reply from Yvonne Dawson, Home Manager at Queen's Court

It’s good to hear that the weekly newsletter, we are sending out, is being enjoyed by families. We have also set up a social media page which is private to families, where photos and messages can be exchanged. Mum is fairly new to the home but has settled well and made a number of new friends.


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Review from Lyn B (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum arrived at Queens Court nearly ten years ago, little did we think that she would still be as fit and well as she is today. This is a testament to the wonderful care of the brilliant staff, and their ability to adapt to each resident as individuals.
In mum's case, maintaining her independence
as much as possible has always been her priority, and she has always been treated with respect, dignity and patience.
She, enjoys the freshly cooked food, thanks to the team, which is so important at this stage of life.
Thank you very much for the professionalism of all the staff led by their dedicated manager, and for the friendliness, support and good humour shown to families.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Your mum is adorable, and so well known to us all, as she is one of our longest residents. The aim of us all at Queen's Court is to treat each resident as an individual and deliver a person-centred service to meet each person's needs. Mum is very independent, and we aim to support her to maintain that as far as she can.


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Review from Jo L (Daughter of Resident) published on 6 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at Queens Court 15 months ago. She is blind but otherwise in good health. All of the staff are professional and empathetic. They have time for the residents and treat them with respect and dignity. Everywhere is spotlessly clean. The food is good. Lines of communication are
always open and managers are readily available to address any questions or concerns. There are regular activities arranged by the very enthusiastic social organiser. The kitchen team provide a wide variety of home-cooked meals with consideration given for any special diets. Very happy, a home from home.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for taking the time to review Queen's Court. Looking after your Mother is our pleasure. The way you have spoken about Queen's Court and the work we do is lovely and much appreciated, and as the Manager, it makes me very proud of the home and the team. Your review will be shared with the staff, so they hear the words of appreciation.


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Review from D S (Daughter of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Queens Court while I was on holiday she really enjoyed the friendly homely atmosphere of the home, the staff were wonderful and she enjoyed the food. The home was always kept clean and tidy. She is looking forward to her next visit she also enjoyed the day centre.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to write such a lovely review, your Mother settled with us very quickly and she took part in the activities arranged in the home and day centre; we look forward to her coming to stay again.


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Review from Steve L (Son of Resident) published on 8 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the day my mother arrived at Queen's Court to the present day the level of care, dedication of staff and professional standards has been exemplary. The staff display endless love and compassion (and patience) which has massively accelerated mum's ability to settle in and feel at home. When we were
looking for care home options for mum, no other provider came close. We really appreciate the spiritual dimension as well as the wide array of daily activities and we know we can wholly trust mum into the care of Queen's Court.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to write a review for Queens Court. The kind words are lovely to hear; looking after your Mother is our pleasure.


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Review from L D (Daughter of Resident) published on 4 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and kindness, compassion, good humoured, understanding, patience. All words I would describe Queen's Court in Bottisham.

Reply from Yvonne Dawson, Home Manager at Queen's Court

The words you have chosen to sum up your feelings of Queens Court are lovely. Care and kindness, compassion, understanding and patience, all mixed with a bit of good humour, beautifully said - Thank you.


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Review from Kim B (Daughter of Resident) published on 23 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in the Osborne wing of Queen's Court from May 2018 until he passed away in December. During that time he was looked after extremely well by the friendly and caring staff. We were kept informed of any changes to his health and the GP connected to the home was extremely empathetic to us and
Dad.
His safety and dignity were of the utmost importance to the staff. They were constantly attentive always aware of maintaining his privacy when appropriate. They also took the time to sit and chat with him and encouraged him to talk about his life. It amazed us how all the staff throughout the home knew Dad, had a laugh and a joke with him and encouraged his wicked sense of humour.
Not only did the staff look after Dad very well, but they also looked after us, making us feel part of a larger family. Dad’s end of life care was second-to-none with staff knowing when to check in on us and when to leave us alone. We are eternally grateful for their ongoing love and support.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to write a review for Queens Court; your kind words are much appreciated. Looking after your dad was our pleasure, and your love of him and dedication to him as daughters, was lovely to see; he always spoke of both of you. Your dad had a brilliant sense of humour, even when we discussed the regular evening safety checks he liked to do, he always had a response, the multiple fire alarm tests certainly kept us on our toes!


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Review from Jane L (Daughter of Resident) published on 22 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Queen's Court provided care for my father for 14 months, until his recent death, and at all times my mother and I felt included in decision making, cheered by the quality of care he received, and supported during difficult times. Dad's care was not always straightforward, and it was extremely important
to us to be able to discuss the best way for things to be done - and then to see new ideas put into practice. The team in Osborne flat, where Dad lived, are amongst the kindest people you could ever hope to meet. The atmosphere is calm and gentle. Residents interact well with one another and the carers manage, somehow, to make sure everyone receives attention when they need it. This was a difficult time for us as a family, but the support we received, and the affection shown for Dad, as well as the steady good quality care he was given, made it all much easier. We will miss the Queen's Court team. Thank you.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for thinking about Queens Court and writing such a lovely review, at what has been and still is such a difficult time. As a family you were lovely, so supportive of each other and so caring, you and your mother should be very proud of how you continued to support your father right to the very end. He knew how much you loved him, as did we. It was our privilege to look after your father.


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Review from S P (Nephew of Resident) published on 2 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home has a happy atmosphere - all residents I have met seem cheerful and well presented, clean and well cared for. Carers are generally attentive, caring and kind. They are very respectful of each resident. Unfortunately, there does seem to be staff shortages at weekends - mainly agency staff
used. People are kind and caring but no continuity for residents - particularly difficult for residents with dementia - they get confused and scared.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to respond. We encourage families to dress residents' rooms with recognisable belongings from their home, to make each room individual and homely. Queens Court has had difficulties recruiting and there has been the use of agency staff, across the whole week, not just at weekends. Where possible we use the same agency staff to provide a consistent approach.


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Review from Kevin L (Son of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late father had been a resident at Queen's Court for just over a year, during which time my wife and I got to know many of the staff following visits and phone calls. Dad was treated with kindness and respect and our calls were always met with good-humoured kindness and nothing was too much trouble
i.e., taking a phone to him so we could chat. Those lovely ladies made Queens Court dad's home and did all they could. At the end of his life, the staff met all his needs with care, compassion and professionalism.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for the kind words. Staff appreciate hearing the positive feedback from families as we believe caring for someone until the very end is a privilege. In our final days would all wish to be treated with dignity, kindness and compassion, and to spend our final days comfortable, and I am glad that your Father felt that. Caring for your Dad was our pleasure.


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Review from Sarah J (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's family are extremely pleased with the care she is receiving in the care home. The staff treat her as an individual with respect and dignity. Mum has been made to feel inclusive and part of the bigger family of staff and residents in the home. After Mum's first year she seems very settled,
supported and doing really well. Thank you.

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Review from R H (Daughter of Resident) published on 18 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very attentive to residents' needs and keep family informed of any medical issues, calling out to the GP without hesitation and notifying the family of falls etc. They always do their best to offer varied activities. They take care to treat residents with dignity and ensure cleanliness
of rooms and residents.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you so much for the review. It's lovely to hear the kind words from the families and friends of Queen's Court residents.


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Review from Roslyn C (Daughter of Resident) published on 12 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Queen's Court for almost three years and during that time, she has received wonderful care. The staff are all friendly, approachable and caring. They treat my mother as an individual and know exactly how to reassure her when she is anxious. The food is of a high standard.
Activities are available; encouraged but not forced if she doesn't wish to take part. Relatives are made to feel welcome and part of the family of Queen's Court. I feel very lucky that we found this care home through a recommendation from a friend.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to write such a heart-warming review for Queens Court. It is our pleasure to support your mother and it is lovely to hear that relatives also feel part of our family.


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Review from G P (Son of Resident) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident here for exactly a year. During this time I have never once felt that she is unsafe, never once heard or saw the staff becoming angry, annoyed or disrespectful to any of the residents. Management are always helpful, will listen, advise and inform about my mother's health
or behaviour.... And as a result, I can continue with my work and family life knowing that my mother is receiving first class care and attention when I can't be with her.

Reply from Yvonne Dawson, Home Manager at Queen's Court

Thank you for taking the time to tell us about your experiences of Queens Court. I am so pleased that you have found our team at Queens Court to be caring and respectful. Your feedback is very important to us and I will ensure that it is shared with the team.


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Current Review Score: 9.7 (9.726)

Overview of Review Score

The Review Score of 9.7 (9.726) out of 10 for Queen's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.726 for Queen's Court is calculated as follows: ( (280 Excellents x 5) + (77 Goods x 4) + (9 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 368 Ratings = 4.726

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Queen's Court is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jan 2020

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (8)

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