Rheola

6 Broad Leas, St Ives PE27 5PU
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9.7 93 Reviews
  • Rheola, St Ives
Rheola Care Centre is a 42 bedded care home providing person centred care for adults aged 65+, including those living with dementia.

The home is within walking distance of St Ives town centre which has a wide range of shops including a Post Office, Banks, Supermarkets and a Bakers along with pubs, restaurants and cafes and hosts a Market every Monday and Friday.

Rheola Care Centre is divided into 4 units over two floors. All rooms are single occupancy and 10 rooms have en-suite facilities.

People living at Rheola Care Centre can enjoy a variety of communal areas with the 2 units on the ground floor having a combined dining and lounge areas and the 2 units on the first floor having a combined dining and lounge area to cater for both units. All units have access to a small kitchenette area as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor of the home is accessed by stairs or lift. All areas of the home are accessible for wheelchair users.

Rheola Care Centre provides:
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by dedicated chefs
•        A warm, welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Rheola Care Centre and their families
•        Enclosed gardens at the back of the home
•        Long term and respite care provided

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Care Provided by Rheola

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 42 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Elizabeth Edgar (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)

Funding & Fees Guide for Rheola

  • Weekly Charges per Person
    • Self-Funded Residential Care from £900
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £900
    • RESPITE Self-Funded Residential Dementia Care from £1,000
  • (these prices are only a guideline, please contact Rheola to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access

Rheola Reviews (93)

Total of 93, showing 1-20
9.7

Rheola has a Review Score of 9.7 (9.715) out of 10, based on 31 reviews in the last 2 years. Over all time Rheola has 93 reviews.

Overall Experience

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Date Published

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Review from David F (Son of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have experienced excellent care all around. Compared to other homes we have used in the past, we have consistently been very impressed with staff care, cleanliness, food, activities, etc. There are homes which would be far easier for us to access, but we have chosen to stay with Rheola for all of
these reasons.

Reply from Elizabeth Edgar, Home Manager at Rheola

Thank you so much for the wonderful review, we really value the feedback and kind Words and we will pass this on to the team.


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Review from David N (Son of Resident) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good home with caring staff. The standard of cleanliness and general upkeep is high.
My mother has been a resident since May 2024.
The staff are polite and due care and compassion.
Keep up the good work!

Reply from Elizabeth Edgar, Home Manager at Rheola

Thank you so much for the wonderful review, we will pass this onto the team.


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Review from Rob W (Son of Resident) published on 10 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having mum go into a home is something a son never wants to happen and the stress around that is huge, but from the very first day, the staff in Rheola have been brilliant. The manager has been outstanding in communication, advice, and putting me at ease with the whole situation. The staff are so nice
and caring and they have helped Mum settle in. She's an old East End of London, and banter is part of her daily life, and the staff have made her laugh, looked after her, and are always making sure she is OK.
Is the building dated and needs a lot of updating? Yes is the answer, but I would put the staff and the professionalism above that, and I'm glad I have. I know they will take care of Mum, and that means a lot to a relative.

Reply from Elizabeth Edgar, Home Manager at Rheola

Thank you very much for the lovely review, it means so much to us to get such positive feedback, we will make sure this gets passed on to the team.


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Review from Mary W (Friend of Resident) published on 13 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rheola isn’t the prettiest of buildings but that isn’t what matters. Once inside it’s filled with kindness, care, compassionate professional staff, people who love their work, and all of the residents. Upon entering the building my friend was shown to his room and offered a cup of tea and sandwiches.
The staff all on first-name terms made him most welcome. I was blown away by the kindness and compassion shown to a man entering residential care for the first time ever in his life. I left him there knowing that he was in the best possible place he could be!

Reply from Elizabeth Edgar, Home Manager at Rheola

Thank you for the very lovely review, it means so much to us all.


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Review from K H (Nephew of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in care since November 2022. The care has always been excellent and the staff helpful, friendly and welcoming. Slight criticisms would be the slightly 'tired' appearance of the room but I understand plans are in the pipeline to rebuild part of the care home.

Reply from Elizabeth Edgar, Home Manager at Rheola

Thank you so much for the review, we will pass on your lovely comments to the team.


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Review from Sue C (Wife of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We all have reservations when our loved ones need to go into a care home but from the first day, I could see what a warm and friendly atmosphere awaited my husband at Rheola. The staff are amazing. I am always welcomed by all the staff. I can join my husband for meals, which I often do, and the food
is always home-cooked and a good standard.
I would like to thank the staff of Rheola for erasing any fears and reservations I may have had and for the excellent care my husband is receiving.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Rheola

Thank you for your lovely review. We are glad to hear that we made the decision to move into care a little bit easier for you and your husband. It is great that you enjoy joining your husband for meals and your enjoy the food. We will share your comments with the team.


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Review from J S (Friend of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The majority of the staff are very welcoming and aim to give a top-class service to those in Rheola. Although the property is a little tired with regard to furnishings and decor, the home makes up for it with their friendly caring environment. The food apparently is very tasty.

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Review from Peter W (Son of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rheola has been a very friendly and caring home for my mother, and I am very happy to give them a five-star review. In addition to the friendly care that we see there every day, I have recently been witness to the professional side of the organisation as they responded quickly and efficiently when my
mother was very ill.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Rheola

Thank you for your five-star review of Rheola Care Home; we are happy to hear you find the home friendly and caring, and it was handled well when your mother was ill. We will pass on your comments to the whole team.


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Review from M C (Brother of Resident) published on 4 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my sister receives at the Rheola Care home is excellent and shows by the carer's dedication to the duty of care.
We have evidenced the change from delirium to fully-blown dementia.
Sometimes, carers are in short supply, but the is always someone available.
The care home is quite old, and
the room is quite small, but the room is only for sleeping, and all the staff more than make up for it.
My family are grateful to know that my sister is well and truly looked after.
Thank you.

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Review from Julie L (Friend of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff that always makes my visit really enjoyable. They are always welcoming, and there’s a great atmosphere with lots of laughter while being thoroughly professional. The level of care is amazing, and the residents are so well looked after.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Rheola

Thank you for this lovely review and comments about Rheola Care Home; we really appreciate you taking the time to write this review.


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Review from Julie A (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rheola has been home for our lovely dad for two and a half years and our wonderful mum for one and a half.
The carers are loving, caring and very hard-working. They go out of their way to go the extra mile for us as visitors too.
We have been very pleased with the team leaders and management, and
would highly recommend their care.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Rheola

Thank you for your lovely comments. We are pleased to hear your mum and dad are both settled at the home, and we will pass on your wonderful comments to the whole team.


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Review from S D (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A kind and caring environment which recognises individual needs. The manager has been extremely supportive and human in her work with my mum.
The care home facilities are not ideal and are very much associated with the fact this is a converted older property - in particular, shower facilities in the
room and communal area.

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Review from Nicki S (Friend of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel Rheola staff should be recognised and appreciated for the way this home is run and the amazing care they give to their residents and each other within the team. There is a true family feel here. I have always been very impressed with the care, respect and empathy they show for all their residents.
They are thorough in their work, cheerful, welcoming and supportive of everyone who visits. A pleasure to visit!

Reply from Laura Nightingale, Sales and Marketing Business Partner at Rheola

Thank you so much for taking the time to write this review for Rheola Care Home. We are delighted to hear you feel it has a true family feel at the home as that is what we strive for at Excelcare. We will pass on your lovely comments to all of the team as well!


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Review from F D (Son of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother is getting at Rheola. All the staff are very helpful and friendly. They took time to listen to us and took action when we needed the TV socket fixed and the shower looked at. They contacted me in the middle of the night when Mum fell and hurt her face, and it
was no problem for me to go in and see her before we went to the hospital to get her checked out. The food always looks very nice, and Mum has no complaints. Rheola has a very nice feel to it. We looked at several before deciding on it, and it was the welcoming nature and friendliness of the staff on our first visit that made us feel it was the right place for Mum.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Rheola

Thank you for taking the time to write this fantastic five-star review for Rheola Care Home. We are pleased to hear your mum is settled in the home and you found the right place for her.


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Review from J C (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Simply a lovely, friendly care home giving a 'home from home' feel. All the staff are extremely kind and very caring to Mum and treat her as if she was one of their own family, which is lovely. Mum likes to come up with suggestions for different meals, nothing seems to be too much trouble for the team
and they always try to oblige where they can. Entertainment and activities are good and varied, Mum especially enjoys taking part in doing crafts and she also loves to go on any outings on offer. Mum has a comfortable room which she has enough space to have all her things around her.

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Review from Ann C (Wife of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Rheola Care Home just over two years, I have nothing but praise, gratitude and admiration for all the members of staff who take care of my husband, they treat him with respect and dignity. As he suffers with Alzheimer’s/dementia, the carers/staff do an amazing job coping day in,
day out with all those who suffer from this very cruel disease. My family and I are so grateful and appreciative we have this wonderful care home in St Ives.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Rheola

Thank you for taking the time to write this five-star review. We are so happy to hear you feel your husband has wonderful care. We will pass on your kind comments to the whole team, thank you!


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Review from J C (Wife of Resident) published on 17 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care my husband has received has been consistently first-class. Before he came to live in the Rheola, I had checked out other care homes, spoken with relatives of residents in other care homes, read reviews etc. I am so glad he is here - I feel fully confident he is being cared for well,
his health needs are being dealt with promptly, and he is being treated with respect.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Rheola

Thank you for your review of Rheola Care Home. We are pleased to hear you feel the care is first-class and your husband is being well cared for. We will pass on your comments to the team at Rheola Care Home.


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Review from Bernie R (Husband of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A neighbour said: "It's the staff that makes the difference", and here Rheola ticks all the boxes. Hands-on management and carers who are so kind and patient with a difficult resident. They put on a lovely birthday party for her and keep on giving my wife the 24/7 care that I just can't provide. And
the place is always clean and tidy. I don't know how they can do it!

Reply from Laura Nightingale, Sales and Marketing Business Partner at Rheola

Thank you for your lovely review of Rheola Care Home, we are pleased to hear you find the team so helpful and that your wife had a lovely birthday party.


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Review from Emma C (Granddaughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother moved into Rheola three months ago. The care she receives is totally outstanding. My grandmother is always happy and content every single time any family member visits her. Rheola is a lovely care home. Every time I visit, the staff are amazing, and nothing is ever too much trouble for
them. I'm very happy my grandmother is settled and very well cared for at Rheola.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Rheola

Thank you so much for your 5-star review. We are delighted to hear you feel the care is outstanding. It is great that your Grandmother is happy at the home. We will pass on your comments to the whole team.


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Review from N B (Son of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy, caring place. The staff really go above and beyond to ensure that my mum continues to get as much out of life as possible.
Dad was there until he died last year, and they looked after him with so much humour.

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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Rheola is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.715 for Rheola is calculated as follows: ( (280 Excellents x 5) + (59 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 358 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rheola is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (2)

Elizabeth

Elizabeth Edgar

Job Title: Home Manager

Joined: 2013

Elizabeth joined Rheola Care Centre as Home Manager in January 2013 and has worked in care since 1998 both Residential and Domiciliary care from Care Assistant, Deputy Manager to Area Manager. Elizabeth has NVQ levels 2, 3, 4 and 5 in Health and Social Care.


Susan

Susan Smith

Job Title: Deputy Manager

Joined: 2007

Susan has worked at Rheola Care Centre since 2007 and has completed her NVQ level 2, 3 and 5 in Health and Social Care.
Susan is responsible for the running of the home in the absence of the Home Manager.


Frequently Asked Questions about Rheola

What types of Care is Rheola registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Rheola provide?

Own GP if required is an additional type of care provided.

How many Rooms does Rheola have?

There are 42 Single Rooms.

What are the Facilities & Services at Rheola?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access & Gardens are some of the Facilities & Services.

How far is Rheola to the centre of St Ives?

0.2 mile(s) as the crow flies, distance by road may be significantly further.