Rheola

6 Broad Leas, St Ives PE27 5PU
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9.7 93 Reviews
  • Rheola, St Ives
Rheola Care Centre is a 42 bedded care home providing person centred care for adults aged 65+, including those living with dementia.

The home is within walking distance of St Ives town centre which has a wide range of shops including a Post Office, Banks, Supermarkets and a Bakers along with pubs, restaurants and cafes and hosts a Market every Monday and Friday.

Rheola Care Centre is divided into 4 units over two floors. All rooms are single occupancy and 10 rooms have en-suite facilities.

People living at Rheola Care Centre can enjoy a variety of communal areas with the 2 units on the ground floor having a combined dining and lounge areas and the 2 units on the first floor having a combined dining and lounge area to cater for both units. All units have access to a small kitchenette area as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor of the home is accessed by stairs or lift. All areas of the home are accessible for wheelchair users.

Rheola Care Centre provides:
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by dedicated chefs
•        A warm, welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Rheola Care Centre and their families
•        Enclosed gardens at the back of the home
•        Long term and respite care provided

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Care Provided by Rheola

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 42 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Elizabeth Edgar (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)

Funding & Fees Guide for Rheola

  • Weekly Charges per Person
    • Self-Funded Residential Care from £900
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £900
    • RESPITE Self-Funded Residential Dementia Care from £1,000
  • (these prices are only a guideline, please contact Rheola to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access

Rheola Reviews (93)

Total of 93, showing 21-40
9.7

Rheola has a Review Score of 9.7 (9.715) out of 10, based on 31 reviews in the last 2 years. Over all time Rheola has 93 reviews.

Overall Experience

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Date Published

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Review from Carol S (Daughter of Resident) published on 13 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I find the home very caring. The staff are very friendly but there is not enough staff to care for the residents on a day to day basis the staff do a good job with what they have. The accommodation is very dated and needs to be brought upto date if not gonna be knocked down. The food is very good.
Mum is generally happy with her care.

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Review from S A (Daughter of Resident) published on 9 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The first thing Mom always says when we visit is, "oh, they are lovely here to me, and the food is great".
That gives us peace of mind that she is well cared for.
Always happy when we visit and when we take her out and more than happy to return to Rheola.
No concerns.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Rheola

Thank you for taking the time to leave this 5-star review. We are happy to hear your mom says it is lovely and she likes the food.


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Review from Jane G (Daughter of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my family are really happy with the care my mother is receiving in Rheola Care Home. We like the location and close proximity to St Ives. It has a homely vibe which suits her very well but mostly, we are so comfortable with the staff, they are all so kind, not only to Mum but also to us,
and have made the whole difficult process of going into residential care so much more bearable.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Rheola

Thank you for taking the time to leave such a wonderful review. We understand this is a difficult process and we are glad we helped you with this and you are happy, as a family, with the home for your mum.


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Review from Alison M (Daughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Rheola Care Home was home for my elderly dad from when he arrived, aged 91, in 2019 to when he passed in February 2023. Quite simply, the care and attention he received were superb from day one... warm, friendly staff and a constant feeling that he was being well cared for. The staff coped amazingly
well in the tough Covid pandemic times - such a pressure it must have been at times but it was all done professionally and safely and with an understanding that relatives wanted to be kept fully informed at all times of what was happening. Dad loved his time there and especially the breakfasts! Thanks to the manager and all the team. Fly high!

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Review from V L (Daughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home. My mother is always happy when I go to see her and well cared for. The staff couldn’t do enough for her and the home always feels warm, happy and welcoming.
I would recommend to anyone. I can walk away from here knowing that my mother is in safe hands.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Rheola

Thank you so much for this five-star review, we are pleased you are happy with the home and that you would recommend us to others means a lot to us.


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Review from Graham M (Son of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lives at Rheola and I feel that she is in a happier place now. The whole place has a homely feel and the staff are just awesome. I have a deep respect for their wonderful commitment to ensuring the whole community in Rheola is looked after and cared for in a really personal way.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Rheola

Thank you for taking the time to leave such a heartfelt review. We are so happy to hear all your positive comments about the home. The team work really hard to make Rheola a great place to live and we are pleased you are happy with all aspects of the home and will share your comments with the team.


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Review from Nicola W (Daughter of Resident) published on 2 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always so lovely and attentive to my mum. They completely meet her care needs and she tells me she loves it at Rheola Care Home. They always go above and beyond and you never feel you are asking too much. Thank you for all you do for her.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Rheola

Thank you for taking the time to leave us a five-star review, we are pleased to hear you feel the team go above and beyond and that your mum says she loves it. We will share your comments with the team.


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Review from Maxine H (Daughter of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the care my mum received at Rheola Care Home. As a family, we were apprehensive about her move into care but she was always treated with kindness and compassion which provided us great comfort at a difficult time. Staff were responsive and made every effort to get to know Mum as an individual
and whilst she could not engage in many activities, due to her own health, many residents were regularly enjoying varied activities which was lovely to see. We will be forever grateful.

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Review from G B (IMCA (Independent Mental Capacity Advocate) Deputyship) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A welcoming environment. Staff are caring, happy and professional. The wellbeing of the residents is paramount. This is evident when visiting Rheola in a professional capacity. It is also the feedback I have received from residents.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Rheola

Thank you for taking the time to write this review, we appreciate your feedback. It is great to hear you have had such positive feedback from the people who live at Rheola Care Home.


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Review from Amanda C (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be welcoming and caring in a very challenging job. My dad always seems happy and contented despite his condition. The carers have quickly responded to any changes in his health, enabling him to get the treatment he needed at the time. The home itself is clean and tidy.

Reply from Laura Nightingale, Sales and Marketing Business Partner at Rheola

Thank you for taking the time to leave a review; we are pleased you are happy with the care for your dad and the home in general.


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Review from R I (Daughter of Resident) published on 7 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has had a really lovely time at Rheola. The staff are extremely caring and helpful.

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Review from D C (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We as a family cannot thank the team at Rheola in St Ives enough. They are super friendly, helpful and supportive. We could not have asked for a better place for father to be in. He now has a new lease of life being there. They keep a clean and tidy environment and hold events for the residents there
which are so lovely to see.


Thank you so much to all the team there. You do an amazing job every single day and we are so grateful for all you do for our father.


Keep up the good work as you all are super stars!


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Review from Kerrie T (Daughter of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my dad is well cared for, and they communicate well with me. He seems to be as happy as he can be away from the home environment. The only small issue is he would like a slightly bigger room; his room is very tiny and he cannot access the chest of drawers. Just a little bit bigger would make
him happy.

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Review from G D (Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it so much, everybody is good. I don't want to go home.

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Review from Josie C (Niece of Resident) published on 1 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am relieved and delighted that so many of the staff have formed an obvious bond with my uncle. He has always enjoyed a good sense of humour and it's lovely to see them enjoying a joke with him. He may have lost some of his memory but not his sense of fun. The manager is approachable and very professional
whilst maintaining a lovely, friendly air with residents and family members alike. Thank you to all the staff who care for our family member so well.

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Review from S P (Son of Resident) published on 23 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The work care is never more appropriately used than to describe Rheola. All the staff is led by a shining example in the manager, and without fail, every single member of staff has shown the utmost love and care of our Mum. It is heartwarming to see the attention they pay to all the people involved,
including visiting family members. It is a proper "home from home", and they properly care. It is a wonderful place, and we are so grateful for the wonderful job they do.

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Review from S W (Daughter of Resident) published on 16 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was quite nervous to leave mum with her severe Dementia and lung problem with Covid still in care homes but the Manager and her staff were absolutely brilliant in booking PCR tests for my mum and myself. They really looked after mum who gave no backward glance when I left her - they had saved her
a cooked lunch which may have helped! And mum would not leave until she had finished her pudding on the day of pick up. The Manager went out of her way to deliver mum's prescriptions after mum had left respite as they were delivered late by the pharmacy. It was a positive experience and one I would have no trouble doing again, I am even trying for full-time care home for mum, but this is taking longer than I hoped as her social worker has just left and she has not been allocated a new one yet.

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Review from Linda W (Daughter of Resident) published on 14 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not wish for better care and love for my mum. I cannot find any fault with management and staff. There was a lot of love a concern for everyone.

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Review from Theresa C (Daughter-in-law of Resident) published on 25 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother-in-law went into Rheola for a period of assessment. It was decided it was in her best interest to stay in 24 hour care and because the manager had made a horrible time as easy for us all as possible by sending unprompted messages and photos we decide to choose Rheola, although it isn’t one
of the brand-new sparkly care homes. We have found them kind caring welcoming etc in all their interactions with us and my mother-in-law.

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Review from Paula R (Daughter of Resident) published on 15 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is being looked after so well, the staff are amazing and are so caring professional, and brilliant. I would highly recommend that if your relative needed care I would definitely see if there was a space at this wonderful care home. An absolutely excellent place to be and all the residents are
so well cared for.

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Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Rheola is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.715 for Rheola is calculated as follows: ( (280 Excellents x 5) + (59 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 358 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rheola is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Meet the Team (2)

Elizabeth

Elizabeth Edgar

Job Title: Home Manager

Joined: 2013

Elizabeth joined Rheola Care Centre as Home Manager in January 2013 and has worked in care since 1998 both Residential and Domiciliary care from Care Assistant, Deputy Manager to Area Manager. Elizabeth has NVQ levels 2, 3, 4 and 5 in Health and Social Care.


Susan

Susan Smith

Job Title: Deputy Manager

Joined: 2007

Susan has worked at Rheola Care Centre since 2007 and has completed her NVQ level 2, 3 and 5 in Health and Social Care.
Susan is responsible for the running of the home in the absence of the Home Manager.