Rheola

6 Broad Leas, St Ives PE27 5PU
Submit a Review
9.7 93 Reviews
  • Rheola, St Ives
Rheola Care Centre is a 42 bedded care home providing person centred care for adults aged 65+, including those living with dementia.

The home is within walking distance of St Ives town centre which has a wide range of shops including a Post Office, Banks, Supermarkets and a Bakers along with pubs, restaurants and cafes and hosts a Market every Monday and Friday.

Rheola Care Centre is divided into 4 units over two floors. All rooms are single occupancy and 10 rooms have en-suite facilities.

People living at Rheola Care Centre can enjoy a variety of communal areas with the 2 units on the ground floor having a combined dining and lounge areas and the 2 units on the first floor having a combined dining and lounge area to cater for both units. All units have access to a small kitchenette area as well as bathrooms, shower rooms and toilets throughout the home.

The upper floor of the home is accessed by stairs or lift. All areas of the home are accessible for wheelchair users.

Rheola Care Centre provides:
•        A high standard of care and support 24 hours a day
•        A high standard of housekeeping including a laundry service
•        Traditional home cooked meals, using fresh ingredients prepared by dedicated chefs
•        A warm, welcoming environment with a ‘home from home’ atmosphere
•        Meaningful and purposeful activities and outings planned through a structured programme following discussions with the people living in Rheola Care Centre and their families
•        Enclosed gardens at the back of the home
•        Long term and respite care provided

Show Rheola on the Map

Care Provided by Rheola

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 42 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Elizabeth Edgar (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)

Funding & Fees Guide for Rheola

  • Weekly Charges per Person
    • Self-Funded Residential Care from £900
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £900
    • RESPITE Self-Funded Residential Dementia Care from £1,000
  • (these prices are only a guideline, please contact Rheola to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Wheelchair Access

Rheola Reviews (93)

Total of 93, showing 81-93
9.7

Rheola has a Review Score of 9.7 (9.715) out of 10, based on 31 reviews in the last 2 years. Over all time Rheola has 93 reviews.

Overall Experience

  • 80
  • 12
  • 1
  • 0
  • 0

Date Published

93
3
3
31
62

Review from Craig W (Grandson of Resident) published on 22 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I highly recommend Rheola to everyone. The staff are very professional and go above what they are paid to provide, diligent, caring and always available for a chat with the residents. Nan loved her stay and continues to talk about how much she enjoyed her time in the care of Rheola. The manager must
take credit for leading from the front with her commitment to the residents, good leadership rubs off on the staff and its certainly shows at this care home. No issues at all, we will be using Rheola whenever required. Thank you to all for making Nan feel like part of the Rheola family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P L (Daughter of Resident) published on 30 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was cared for with love and affection by all the staff and she felt a part of the family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James B (Son of Resident) published on 26 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to move my mother from another care home last year as the care home she was in was closing. My wife and I met with the management of Rheola and we were shown around. Our first impressions were that the building was a bit tired but the staff were lovely and treated the patients with love and a
great deal of respect. On our 1st visit to see Mum after she was accepted in Rheola, we were amazed to see my mum out of bed and drinking a cup of tea. This was the 1st time Mum had been out of her bed for 6 months. After telling the management how pleased we were, we were told that it was the way the staff were trained to encourage the patients to get out of bed, get dressed and enjoy the company of everyone at the home. My mother has dementure and since moving to Rheola she is the happiest she has been for some time.
My wife and I cannot give enough praise to the all the caring staff at Rheola.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from I I (Son of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very homely. Very friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Francesca G (Granddaughter of Resident) published on 25 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are very friendly and helpful. The atmosphere is always happy and this makes my Grandmother happy. Please don't change! I'm happy my Grandmother is here, I wouldn't wish her to be anywhere else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A C (Daughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are committed to the care of residents and make them feel relaxed. They have a high level of skill in resolving disputes betwe3n residents and reassuring my Mother when she becomes worried and upset. Visitors are made very welcome and open to use facilities as well. More could be done to provide
activities for the variety of capabilities of the residents however, especially regarding maintaining as much independence as possible.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jennifer M (Friend of Resident) published on 16 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My observation of the staff is that they are busy but still have time to have banter and chat with residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Max D (Son of Resident) published on 13 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum needed to go into residential care because of her health, my great-grandmother had also been a resident at Rheola many years ago. We, therefore, knew the quality of care at the home, so were delighted when a room was available for my mum to be able to go into this facility.
My mum is very happy
there and enjoys the trips and entertainment that comes to the home. Staff are wonderful, always a cheerful word and very dedicated to the residents, anyone looking for a facility for a loved one is fortunate indeed if a room is available here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara G (Daughter of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very comfortable home with extremely caring staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicola G (Granddaughter of Resident) published on 2 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan is a resident and at the ripe old age of 94, the staff manage to persuade her to get up, get dressed and engage in conversation and activity on a regular basis. This is something that wasn't happening before she went to Rheola. When she lived alone she would stay in bed for days, which resulted
in bed sores and falls (when she finally did try to use her leg muscles). It's hard to imagine that someone of that age is possible of making improvements but my nan absolutely has improved since in care. I feel confident in the care she's getting and I know the carers find humour in her conversation which has also given her her sense of humour back. The team at Rheola are extremely caring and they don't patronise at all. Nan is fed well, cared for well, washed and clean, happy and involved. The vibe at Rheola is happy and uplifting and it definitely rubs off on the residents. Lovely place to be as a resident and equally lovely as a family member visiting a relative. feels like home!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Martin S (Son of Resident) published on 1 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've observed that all the staff treat all the residents with kindness, care, dignity and treat them as their own family even in the odd challenging situation. Clearly the staff are happy in their work and happy at Rheola, they consider it to be a vocation as opposed to a job and this attitude certainly
shows. They all interact very well with each other. Nothing is too much trouble and all requests from residents and questions from families are dealt with swiftly and courteously. On the odd occasion an answer is not known, it is sought and relayed back quickly and efficently There is a thread of a 'well oiled machine' running through Rheola from the Manager down. The accomodation is perfectly adequate, comfortable and clean, as is the the communal lounge with varying comfortable seating for differing needs. The food is of a good quality, wholesome and plentyful and there appears to be an endless supply of hot drinks and biscuits.
A good home for my Mother.
All in all a very happy ship.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Julie D (Niece of Resident) published on 30 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle has been in Rheola for more than 2 years and has been treated with great kindness and respect. He is happy and content and has an excellent rapport with the staff. Rheola is not super smart, but it is a home from home, staffed by lovely caring people. I would have no hesitation in recommending
it to others.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S M (Wife of Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For 2 and a half years I have visited my husband here. He is well-settled now. He loves watching people and spends his days in the large, friendly lounge where he eats, dozes and watches what is happening. The staff are friendly and caring. They genuinely seem to like their work and the people they
care for. If I myself had to go into a care home, I would rather live here than any of the other places I have visited.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.715)

Overview of Review Score

The Review Score of 9.7 (9.715) out of 10 for Rheola is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.715 for Rheola is calculated as follows: ( (280 Excellents x 5) + (59 Goods x 4) + (15 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 358 Ratings = 4.715

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Rheola is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Elizabeth

Elizabeth Edgar

Job Title: Home Manager

Joined: 2013

Elizabeth joined Rheola Care Centre as Home Manager in January 2013 and has worked in care since 1998 both Residential and Domiciliary care from Care Assistant, Deputy Manager to Area Manager. Elizabeth has NVQ levels 2, 3, 4 and 5 in Health and Social Care.


Susan

Susan Smith

Job Title: Deputy Manager

Joined: 2007

Susan has worked at Rheola Care Centre since 2007 and has completed her NVQ level 2, 3 and 5 in Health and Social Care.
Susan is responsible for the running of the home in the absence of the Home Manager.