Alan Atchison Residential Services - Augusta Close

5/6 Augusta Close, Parnwell, Peterborough PE1 5NJ
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9.7 23 Reviews
  • Alan Atchison Residential Services - Augusta Close, Peterborough
Alan Atchison Residential Services, at 5 & 6 Augusta Close, Peterborough, is registered to care for up to nine adults with a learning disability and/or Autism and related mental health issues.

There are two attached properties on the site, each with spacious interior and conservatory. The properties have many homely comforts which help skilled carers to achieve an atmosphere encouraging individual, personal development, free of stress and anxiety. Residents enjoy the benefits of a large garden and may participate in many outdoor activities. The service is well-located to help individuals develop an independent lifestyle.

With strong community connections, residents have access to local day centres, and a wide range of other interests and activities.

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Care Provided by Alan Atchison Residential Services - Augusta Close

  • Primary Care Categories
  • Learning Disability
  • Mental Health Condition
  • Physical Disability
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 9 Service Users
  • Privately Owned
  • Care Offered
  • Asperger Syndrome
  • Autism/ASD
  • Cerebral Palsy
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Profound & Multiple Learning Disabilities
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required

Good to Know

  • Person in charge
  • Tracie Green (Registered Manager)
  • Admission Criteria
    • Ages from 18 to 65
  • Room Information
    • Single Rooms (9)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Alan Atchison Residential Services - Augusta Close

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcomed in the home, residents are free to invite family and friends to visit the home.


  • Parking

  • Good parking on the front drive of the home or in the road outside the house, with no restrictions


Alan Atchison Residential Services - Augusta Close Reviews (23)

Total of 23, showing 1-20
9.7

Alan Atchison Residential Services - Augusta Close has a Review Score of 9.7 (9.650) out of 10, based on 9 reviews in the last 2 years. Over all time Alan Atchison Residential Services - Augusta Close has 23 reviews.

Overall Experience

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Date Published

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Review from M T (Mother of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, very helpful. My daughter is happy.

Reply from Kathy Atchison, Admin./ Quality Assurance Manager at Alan Atchison Residential Services - Augusta Close

Thank you for taking the time to write this review, which is very much appreciated.


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Review from John B (Brother of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Augusta Close since 2009. She is very happy there and very well looked after by very caring staff. It feels like a family home and I am always made to feel very welcome when I visit.

Reply from Kathy Atchison, Admin./ Quality Assurance Manager at Alan Atchison Residential Services - Augusta Close

Thank you so much for your kind review which will be shared with the staff team.


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Review from Julie C (Mother of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son tells me and his family how happy he is living here, he appears settled and content. I appreciate the opportunities that have been arranged for him to attend the industrial hub and city college, giving his days purpose and interest. I feel that I have really good relationships with the staff
team and they have been very supportive throughout his recent illness. I feel that he receives help and guidance when needed with everyday tasks. He enjoys a very good variety of meals and enjoys telling me enthusiastically about the coming week's menu! I am very satisfied with the care and support my son receives.

Reply from Kathy Atchison, Admin./ Quality Assurance Manager at Alan Atchison Residential Services - Augusta Close

Thank you for taking the time to write such a detailed, positive review, which will be shared with the staff team.


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Review from Julie W (Sister of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister seems to have had a good year and been well supported. Her mental health seems to have stabilised during this last year. She is going out a lot more and this is obviously helping her. She seems happier and now has a great interest in gardening and also the pets. It's very nice to see her enjoying
her life and being independent, thank you to all the staff.

Reply from Kathy Atchison, Admin./ Quality Assurance at Alan Atchison Residential Services - Augusta Close

Thank you for your kind and positive review, which will be shared with the staff team.


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Review from Linda T (Cousin of Resident) published on 22 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that is given to my cousin and all those there is exemplary, nothing is too much trouble which is very gratifying.

Reply from Kathy Atchison, Admin./ Quality Assurance Manager at Alan Atchison Residential Services - Augusta Close

Thank you for your kind and positive review, which will mean so much to the staff team.


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Review from Julie W (Sister of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, the care is good - there have been some problems but hopefully, they have been sorted now.
Friendly place to visit and all residents seem happy and well.
No complaints.

Reply from Tracie Green, Manager at Alan Atchison Residential Services - Augusta Close

Thank you for taking the time to complete your kind review of our service.
When one of our residents is experiencing challenges in their lives, we will always work with them and their families to achieve a positive outcome. Please don't hesitate to contact me directly if you wish to discuss anything further.


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Review from Julie C (Mother of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best thing about this residential home is the fabulous staff and the consistency of those staff. The lovely, caring attitude of the staff makes it feel like a proper home. My son loves living there.

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Review from Jackie R (Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My house is lovely and the staff are so brilliant and I have lived in the same house for twenty-seven years and I would not move for the world. The staff are great, they keep us safe. I have turned my life around with the help and encouragement from the staff. I look on them all as my family.

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Review from Robert C (Father of Resident) published on 24 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has a cosy, homely feel with very caring staff. They communicate very well with my son and us, parents.

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Review from Lisa H (Sister of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother is well cared for. He is very happy there. He has moved to a downstairs bedroom for ease, so he does not have to use stairlifts any more. He is constantly being checked on by staff. He is taken out every day for a ride in his care. Staff are all friendly and helpful.

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Review from M T (Mother of Resident) published on 1 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with my daughter's care and conditions in the home. Most importantly for myself and my family, she is happy and content.

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Review from W M (Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Being treated with dignity and respect by others and going out with staff doing shopping and nice walks. Kept safe from covid-19

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Review from J H (Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff look after us well, take us out shopping, I love to do this. They take me to see my family and to visit my mum's grave.

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Review from R C (Resident) published on 28 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always enough staff on duty. Always the same on 8 - 8. Take me out shopping, lots of support. Kept me safe from covid. Staff help me keep in contact with my family. Staff are friendly.+

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Review from C M (Resident) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home is good. Live here - enjoy.

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Review from M B (Resident) assisted by family/friend published on 23 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy living at Alan Atchison. I am well supported and feel very safe here.

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Review from J B (Brother of Resident) published on 30 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has lived at Augusta Close for ten years in a very happy environment. She is very well looked after supported by a very caring team. I am always made to feel very welcome when I visit.

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Review from Norman M (Father of Resident) published on 8 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter is very happy here. She gets on well with all the staff. She has one to one with one of the staff once a week.
The staff know her well and sort out any worry she has. She has to do house duty, planning meals, cooking, cleaning and shopping.
She is very good with the other residents and
helps them out if she can. My daughter needs the protection which the care home give her, she'd be lost without it.

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Review from Valerie C (Mother of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our daughter has lived at David's Close for 5 and a half years, during this time we have always had complete confidence in the ability of the manager and her staff. They consistently deliver an appropriate varied programme and manage my daughter's very complex needs with skill and professionalism. The
staff are always courteous very motivated and appear to have appropriate training and understanding. Communication is very good, we are always made welcome and involved.

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Review from B L (Mother of Resident) published on 28 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My daughter has been staying at David's Close for a number of years and is very well cared for by excellent staff who go out of their way to help her. She is happy there. She has a very nice bedroom with all the facilities she needs. She goes to a centre three times a week and goes out with her parents
and carer once a week for a meal which she enjoys. I am grateful for the excellent care she receives and the time and effort the staff put in thanks top everyone.

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Current Review Score: 9.7 (9.650)

Overview of Review Score

The Review Score of 9.7 (9.650) out of 10 for Alan Atchison Residential Services - Augusta Close is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Alan Atchison Residential Services - Augusta Close is calculated as follows: ( (81 Excellents x 5) + (27 Goods x 4) ) ÷ 108 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Alan Atchison Residential Services - Augusta Close is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 9 registered maximum number of service users is 1.8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

No Bed Vacancies

posted 19 Mar 2025

No vacancies


Awards / Recognitions (0)

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Meet the Team (1)

Tracie Ann

Tracie Ann Green

Job Title: Registered Home Manager

Joined: 2004

Long history of working in social care, from residential care settings, day services and sheltered housing.


client group experience:


Elderly
mental Health
Learning disabilities
Physical disabilities


Management qualifications:


Registered Managers Award
NVQ 4 in Health & Social Care
Diploma level 5 In Management
Diploma level 5 In children & Young adults
Mental capacity Awareness
Deprivation of Liberty
Safeguarding
All mandatory requirements


Frequently Asked Questions about Alan Atchison Residential Services - Augusta Close

What types of Care is Alan Atchison Residential Services - Augusta Close registered for?

Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alan Atchison Residential Services - Augusta Close provide?

Day Care, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Alan Atchison Residential Services - Augusta Close have?

There are 9 Single Rooms.

What are the Facilities & Services at Alan Atchison Residential Services - Augusta Close?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alan Atchison Residential Services - Augusta Close to the centre of Peterborough?

1.9 mile(s) as the crow flies, distance by road may be significantly further.