Philia Lodge Rest Home

113-115 Eastfield Road, Peterborough PE1 4AU
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9.7 41 Reviews
  • Philia Lodge Rest Home, Peterborough
Philia Lodge Rest Home is situated in the town of Peterborough and is registered for 20 residents.

The home consists of two converted Victorian houses, with many elegant qualities, and versatile grounds. The focus is on quality of life at the same time as adhering to all modern care regulations, with long-term support for health, safety and nutrition.

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Care Provided by Philia Lodge Rest Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Angelica Glynn (Home Manager)
  • Admission Criteria
    • Our admission policy ensures that every prospective resident receives a thorough and personalised pre-admission assessment to determine whether we can meet their needs safely and competently. We involve the individual, their family, and any relevant professionals in this process, aiming to provide clear, accessible information so they can make an informed choice about moving into the care home. Key steps in our process: Initial Enquiry: We log all enquiries, provide an information pack, and invite the prospective resident to visit the home. Pre-Admission Assessment: We assess physical, psychological, and social needs, ensuring any necessary equipment or specialist care can be arranged before admission. Capacity and Consent: We follow the Mental Capacity Act, ensuring the individual consents to the process or that decisions are made in their best interests if needed. Financial and Legal Clarity: Funding arrangements (private, social care, or NHS-funded) are confirmed upfront, and legal agreements are put in place before admission. On Admission: The resident is welcomed, introduced to staff, and supported to settle in. Key risk assessments (such as falls and evacuation plans) are completed within 12 hours, and personalised care plans are finalised within the first week. Ongoing Review: A formal review is held within 28 days to ensure the placement is suitable and to gather feedback on the resident’s experience. Our approach is person-centred, aiming to make the transition into the home as smooth, informed, and supportive as possible. We also conduct regular audits to maintain high standards and ensure all legal and regulatory requirements are met.
    • Ages 65+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (10)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Philia Lodge Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £840 – £840
    • Self-Funded Residential Dementia Care £840 – £840
    • RESPITE Self-Funded Residential Care £840 – £840
    • RESPITE Self-Funded Residential Dementia Care £840 – £840

  • The weekly fee includes care costs, living cost, all food and drinks, all laundry costs.
    These fees do not include 1:1 escorts for appointments of activities into the community. They also do not include chiropodist or hairdresser appointment.
  • (these prices are only a guideline, please contact Philia Lodge Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The team value the importance of visitors in the lives of residents and fully support their right to maintain contact with family, friends, and loved ones. The visitors policy ensures that visits are welcomed, safe, and respectful of each resident’s personal wishes.


    Key points of the policy:


    Open Visiting: Visitors are welcome at any time, unless a resident personally requests limited visits or there is an outbreak of infection, in which case the home will follow health and safety guidance.


    Resident Choice: Each resident can decide who they want to see, and this choice will be recorded in their care plan. If a resident lacks the capacity to make this decision, the Mental Capacity Act will guide the process to ensure visits still support their best interests.


    Visitor Registration: All visitors must sign in and out at reception and follow any health and safety procedures in place.


    Privacy and Respect: Residents have the right to refuse visitors, and this will always be respected. Visitors will not be allowed into other residents’ rooms without express permission.


    Food and Personal Items: Any food or personal items brought in for a resident must be declared to staff to ensure safety and dietary needs are considered.


    Infection Control: Visitors who feel unwell, especially with symptoms of transmissible infections (such as flu, COVID-19, or norovirus), are asked to postpone their visit until they are well.


    Conflict and Safeguarding: If a visitor’s behaviour poses a risk to residents, staff, or the home environment, management will intervene. In serious cases, visits may be restricted or conditions imposed, with advice from the Safeguarding Team if necessary.


    Outbreak Management: In the event of a public health incident, the home will follow local and national guidance, offering alternatives like video calls or window visits if needed.


    Feedback and Complaints: Visitors are encouraged to provide feedback and raise any concerns, which will be handled through the Complaints, Suggestions and Compliments Policy.


    Our goal is to make every visit a positive, safe, and supportive experience for all.


  • Parking

  • There is a private car park at the back of the property.


Philia Lodge Rest Home Reviews (41)

Total of 41, showing 1-20
9.7

Philia Lodge Rest Home has a Review Score of 9.7 (9.681) out of 10, based on 10 reviews in the last 2 years. Over all time Philia Lodge Rest Home has 41 reviews.

Overall Experience

  • 35
  • 5
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Date Published

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Review from A A (Daughter of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm am really happy with the care and support mum receives from all staff members they go above and beyond for not only mum but making all family members feel welcome. Amazing team who all feel like part of the family. Thank you x

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Review from M B (Daughter of Resident) published on 7 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mother receives at Philia Lodge. It has a very homely feel and all the staff are caring, friendly and very professional.

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Review from John S (Son of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always so welcoming - a pleasure to visit and spend time with my mum in such a warm and caring environment. All the staff are always working extremely hard to ensure all residents receive the greatest care and attention. Thank you for all that you do.

Reply from Chris Audsley, Manager at Philia Lodge Rest Home

Thank you so much for taking the time to share your positive experience with us. It's truly heartening to hear that you find our care home welcoming and our staff warm and caring. Providing a comfortable and nurturing environment for our residents and their families is at the core of what we do, and it's wonderful to know that we're meeting your expectations. Our team works tirelessly to ensure that every resident receives the utmost care and attention, and your kind words serve as a testament to their dedication. We deeply appreciate your recognition of their hard work and commitment. Please know that we consider it a privilege to care for your Mum, and we're grateful for the trust you've placed in us. If there's anything more we can do to enhance your experience or support your family, please don't hesitate to reach out. Thank you once again for your generous feedback.


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Review from Philip N (Son of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is getting on a lot better now it seems, talking a lot more now and eating well. Which is all good, thanks!

Reply from Chris Audsley, Manager at Philia Lodge Rest Home

Thank you for sharing such encouraging news about your Dad's progress with us. We're delighted to hear that he's doing much better, talking more, and enjoying his meals. It's heartwarming to know that he's thriving under our care. Ensuring the well-being and happiness of our residents is our utmost priority, and we're thrilled to hear that your Dad's overall condition has improved. We'll continue to provide him with the support and attention he needs to maintain his positive momentum.


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Review from R H (Son-in-law of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visiting Mum, new staff met for the first time. Very happy with the care for Mum.

Reply from Chris Audsley, Manager at Philia Lodge Rest Home

Thank you for sharing your experience with us. We're delighted to hear that you were pleased with the care provided to your Mum during your visit, especially with the new staff members you met for the first time. Ensuring the well-being and comfort of our residents is our top priority, and we're glad to know that your Mum received excellent care during your time with us. We understand the importance of consistency and trust in our staff, including those who are new to our team, and we're pleased that they made a positive impression on you.


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Review from W P (Grandson of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The new staff are really good, listen to concerns from the family, come to resident as soon as needed.

Reply from Chris Audsley, Manager at Philia Lodge Rest Home

Thank you for taking the time to share your feedback with us. We're thrilled to hear that you've had a positive experience with our new staff members. Listening to concerns from residents and their families and promptly addressing them is a fundamental aspect of our commitment to providing exceptional care. We're delighted to hear that our new team members are demonstrating this level of attentiveness and responsiveness.


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Review from Alison C (Daughter of Resident) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are excellent with Mum, especially managing her mood swings. The recent renovations have made a great improvement both to the general areas and Mum's room.
The social media site is invaluable to see what happens during the week, I love to see Mum's smile when she's doing activities.

Reply from Chris Audsley, Manager at Philia Lodge Rest Home

Thank you wholeheartedly for your uplifting review of Philia Lodge. We deeply appreciate the time you took to share your positive experiences.
I'm delighted to learn that our dedicated staff have been exceptional in managing your mum's mood swings. Providing personalized and compassionate care is at the core of what we do, and it's heartening to know that our efforts have positively impacted your mum's well-being.
The recent renovations at Philia Lodge were undertaken with the aim of enhancing the overall living experience for our residents. I'm thrilled to hear that you've observed improvements in both the general areas and your mum's room. Creating a comfortable and uplifting environment is a priority for us, and your feedback reinforces our commitment to continuous improvement.
Our use of social media as a communication platform is designed to keep families connected and engaged in the daily activities of their loved ones.


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Review from Rebecca G (Granddaughter of Resident) published on 23 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After having one grandmother in Philia, it felt right to our family to see if my other grandmother could gain a place here.
It's been almost a year since Nan moved here and the care is amazing. Nan is happy, healthy and more importantly, very well looked after. Philia feels like an extension to our
family!

Reply from Chris Audsley, Manager at Philia Lodge Rest Home

Thank you so much for sharing your positive experience with Philia! We're thrilled to hear that your grandmother is happy, healthy, and well taken care of. It's heartwarming to know that Philia has become an extension of your family. Our dedicated team is committed to providing exceptional care, and it's truly rewarding to see the positive impact on your loved ones. If there's anything specific you appreciate about our services or if you have any suggestions for improvement, we'd love to hear more. Thank you for choosing Philia for your grandmother's care, and we look forward to continuing to support your family.


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Review from Katie N (Daughter-in-law of Resident) published on 14 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Philia Lodge has been a home for my father-in-law. He is content and very happy here. Philia Lodge are amazing and the staff work hard to provide amazing care for everyone.
They are in constant contact regarding all elements of care.

Reply from Chris Audsley, Manager at Philia Lodge Rest Home

Thank you so much for taking the time to share your positive experience at Philia Lodge. We are delighted to hear that your father-in-law is content and very happy in our home.
At Philia Lodge, we strive to create a warm and welcoming environment, and it's heartening to know that our efforts are making a positive impact. Our dedicated staff members work tirelessly to ensure that residents receive the best possible care, and your kind words serve as a testament to their commitment.
We truly appreciate your trust in us and value the opportunity to contribute to your father-in-law's well-being.


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Review from Robert P (Son of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Philia Lodge since July 2023. In that time, I have been extremely impressed by the standard of care provided to him. The staff at Philia Lodge are exceptional. All staff, from the management to the carers and the domestic staff are personable, attentive, caring and thoughtful.
They are, without doubt, the main assets of this establishment, and I have no concerns regarding my father's welfare and general care.
In addition, the home is undergoing major decoration and refurbishment, including the replacement of all resident's bedroom furniture. These improvements have greatly improved the environment for the residents and demonstrate the level of care provided.
To conclude, I have been extremely impressed with the level of care provided to my father. I have nothing but praise for the staff, and absolutely no concerns for the future care of my father.

Reply from Chris Audsley, Manager at Philia Lodge Rest Home

Thank you so much for taking the time to share your positive experiences with Philia Lodge. We deeply appreciate your kind words and are thrilled to hear that your father has been receiving exceptional care since July 2023.
Our dedicated team takes great pride in providing personable, attentive, and thoughtful care to all our residents. It is heartening to know that our efforts have positively impacted your father's well-being, and we are grateful for the trust you have placed in us.
The ongoing major decoration and refurbishment, including the replacement of all residents' bedroom furniture, reflects our commitment to creating a comfortable and pleasant environment for our residents. We are delighted that you have noticed and appreciated these improvements, as they are an integral part of our continuous efforts to enhance the quality of life for everyone at Philia Lodge.
Your kind words regarding our staff being the main assets of the establishment are truly motivating.


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Review from Gary C (Son of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been with the care home now since approximately September last year and I highly recommend the home to anyone thinking of finding a home for their loved one. Nothing is too much trouble. The staff are excellent and are always there to help and to give advice when ever you need them. And
I would like to take the time to thank them all for everything that they do. You always get a straight answer to any questions you ask.

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Review from C P (Daughter of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone has always looked after me and my mother very well. Although it has been very difficult over the past few months with Covid etc. But we have always been informed and allowed to visit. A big thank you to everyone.

Reply from Heidi Seldon, Manager at Philia Lodge Rest Home

Thank you, your feedback is vital to us to ensure that areas of improvement and outstanding practice is highlighted. I can not believe that Mum has lived with us for ten years this year. She is truly a beautiful lady and we are so lucky to have her in our lives at Philia Lodge.


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Review from Laura Q (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are three sisters who had the unenviable decision of putting our Mum in a care home. We decided that Philia Lodge would be the most suitable, and how glad we were that we chose this home! The manager and her team of wonderful staff made Mum's stay like a home from home. Mum was treated with love,
care and dignity, and when covid made visits very difficult, the staff filled in for us showing Mum so much love and affection. We would never hesitate in recommending this care home as it truly is in our opinion the best care home by far!

Reply from Heidi Seldon, Manager at Philia Lodge Rest Home

It was our pleasure being given the opportunity to care for your Mum for almost 3 years. She was a truly beautiful person and we will miss you all.


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Review from Alex E (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience has been lovely. This is a truly caring place. The staff are lovely and nothing is too much trouble. I'd recommend Philia Lodge to everyone.

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Review from R W (Daughter of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Philia for 4 years and over that period of time, I have nothing but praise for the staff and leadership of the home. Mum has been on end of life care at least 4 times and every time, the care and support she has been given has meant she had continued to live and enjoy a limited quality
of life. Mum is always clean and well fed and her skin integrity is good.

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Review from Colin M (Cousin of Resident) published on 19 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcomed into the home with teas or coffee. The staff always happy manager always helpful and happy. Very clean never any nasty smells. My cousin was happy to be there.

Reply from Heidi Seldon, Manager at Philia Lodge Rest Home

Thank you for the great feedback Colin I will ensure that the staff team is made aware of this review.


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Review from Alex S (Son of Resident) published on 27 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Philia has been a godsend for my darling mother. The staff are excellent, very caring and welcoming. My mother has advanced dementia, a very heartbreaking illness. I visit regularly and I am welcomed and provided with detailed information from the staff. I receive phone calls from supervisors for any
incidents and when asked, good updates are provided to my questions. They are busy, but very caring staff. They have my utmost respect bless them. What a wonderful job they do. A cuppa tea is not great lol. Probably used to making for the residents.

Reply from Heidi Seldon, Manager at Philia Lodge Rest Home

Thank you for your feedback, Alex. I will ensure that all staff have training on how to make tea to everyone's satisfaction.


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Review from Nan D (Daughter of Resident) published on 25 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a good care home and staff work well with residents. Difficult to comment any further without longer observation. It sometimes appears that residents could benefit from more interaction, rather than being in front of the TV. However, without being present throughout the day, it could just appear
this way. Activities do take place, but possibly with increased funds/staff, it could be more frequent.

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Review from Suzi G (Daughter of Resident) published on 17 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I really can't say enough to praise Philia Lodge - especially their manager and activity coordinator. For what was the most difficult time in my family's history, they were the guardian angels who helped guide us through it. When my father was no longer able to care for my mother, and she needed specialist
care, Philia Lodge went far beyond any expectations in supporting and caring for the both of them, and for us, their children, when we needed it.


Philia Lodge has a lovely warm household feel which is noticeable as soon as you go in. - eliminating any concerns we had about my mother going into sanitised care. The residents' rooms are like bedrooms which can be personalised and really allow you to bring the reminders and comforts for your loved ones! They worked hard to stimulate and engage my dementia-suffering mother. I was also incredibly impressed by the small touches they gave towards her dignity at a time when she couldn't care for herself. A wonderful wonderful place!


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Review from Sally G (Daughter of Resident) published on 22 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we'd always dreaded any of us having to go into a care home. However, right from the moment we set foot in Philia Lodge, we knew Mum was in a good place.
The staff at Philia Lodge are extremely respectful of all their residents, no matter what their condition. Every staff member treats
every resident with tenderness and respect that left me in tears. I believe this is in no small part due to the manager, who runs a tight ship and expects everyone to operate to the same high standard she does. We also adored another member of staff, who is a national treasure as far as I'm concerned, and her engagement with our mother was most welcome.
Sadly, the respite care turned all too rapidly into end-of-life care. The staff were very helpful towards us, asking us kindly if we wanted to be informed of what was happening, what to expect, and what they would be doing to ensure my mother's passing was as peaceful as possible. Their calm, warm helpful manner helped us through a very difficult time.

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Current Review Score: 9.7 (9.681)

Overview of Review Score

The Review Score of 9.7 (9.681) out of 10 for Philia Lodge Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.781 for Philia Lodge Rest Home is calculated as follows: ( (94 Excellents x 5) + (15 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 114 Ratings = 4.781

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Philia Lodge Rest Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

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Chris Audsley

Job Title: Registered Manager

Joined: 2022

Chris started his working life training as a chef, It was when he looked after his grandparent's that he found a passion for health and social care. He started as a health care assistant, working with the elderly in their own home. He then came to Trustcare as an HCA and then took over the kitchen for a period of time. After leaving Trustcare to develop his skills. He worked as a manager in a home care company and then as a registered manager for a home care provider. He returned to Trustcare as the Registered Manager.


Chris has gained an NVQ L5 in leadership and Management


Frequently Asked Questions about Philia Lodge Rest Home

What types of Care is Philia Lodge Rest Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Philia Lodge Rest Home provide?

Palliative Care, Day Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Philia Lodge Rest Home have?

There are 16 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Philia Lodge Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Philia Lodge Rest Home to the centre of Peterborough?

0.7 mile(s) as the crow flies, distance by road may be significantly further.